PHI VILLA E02GS021 User manual

E02GS021/22/23/24
CSA/ANSI Z83.26-2020 • CSA 2.37-2020
Gas-Fired Outdoor Infrared Patio Heater
F210017-L9
F210017-H8
F210017-C3
MODEL#:
F210017-B2
Life Gets Better With
Questions, problems, missing parts? Before returning to the store,
please contact our Customer Service
[email protected]
We appreciate the trust and condence you have placed in PHI VILLA through the purchase of our product. We strive to continually create quality
products designed to enhance your home. Visit us online to see our full line of products available for your home improvement needs.
Thank you for choosing PHI VILLA!
THANK YOU
USE AND CARE GUIDE

WARNING
Do not store or use gasoline, or other
ammable vapors and liquids, in the
vicinity of this or any other appliance. An
propane cylinder not connected for use
shall not be stored in the vicinity of this
or any other appliance.
WARNING:
For Outdoor Use Only.
Installation and service must be performed
by a qualied installer, service agency, or
the gas supplier.
DANGER
CARBON MONOXIDE HAZARD
This appliance can produce carbon monoxide which has no odor.
Using it in an enclosed space can kill you.
Never use this appliance in an enclosed space such as a camper,
tent, car or home.
WARNING:
Improper installation, adjustment, alteration, service or maintenance can cause injury
or property damage. Read the installation, operating, and maintenance instructions
thoroughly before installing or servicing this equipment.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference
DANGER
If you smell gas:
Shut off gas to the appliance.
Extinguish any open ame.
If odor continues, keep away from the
appliance and immediately call your gas
supplier or re department.
Table of Contents
Warnings & Important Safety Information
Table of Contents
Specication & Package Contents
Safety Information
Assembly instructions
Operation Instructions
Care and Maintenance
Troubleshooting
Warranty
2-4
4-5
6-8 16
2
9-11
12-14
14
15
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LIFE GETS BETTER WITH PHI VILLA

The installation must conform with local codes or, in the absence of local codes, with the National Fuel Gas Code, ANSI Z223.1
NFPA 54; National Fuel Gas Code; Natural Gas and Propane Installation Code, CSA B149.1; or Propane Storage and Handling
Code, CSA B149.2, as applicable.
The appliance must be isolated from the gas supply piping system by closing its individual manual shutoff valve during any
pressure testing of the gas supply piping system at test pressures equal to or less than 1/2 psi (3.5 kPa).
The maximum inlet gas supply pressure is 250 psi.
Appliance may shut down in windy conditions in excess of 3 miles per hour (4.83 kilometers per hour).
The appliance area must be kept clear and free from combustible materials, gasoline, and other ammable vapors and liquids.
Do not use this appliance if any part has been under water. Immediately call a qualied service technician to inspect the appliance
and to replace any part of the control system and any gas control that has been under water.
Children and adults should be alerted to the hazards of high surface temperatures and should stay away to avoid burns or clothing
ignition.
Young children should be carefully supervised when they are in the area of the appliance.
Clothing or other ammable materials should not be hung from the appliance or placed on or near the appliance.
Any guard or other protective device removed for servicing the appliance shall be replaced prior to operating the appliance.
Installation and repair should be done by a qualied service person. The appliance should be inspected before use and at least
annually by a qualied service person. More frequent cleaning may be required as necessary. It is imperative that the control
compartment, burners, and circulating air passageways of the appliance are kept clean.
CAUTION: The propane gas pressure regulator provided with this appliance must be used. This regulator is set for an outlet pressure
of 11 inches water column.
DO NOT burn solid fuels in this appliance.
This outdoor gas appliance is for Outdoor Use ONLY.
This outdoor gas appliance is not intended to be installed in or on recreational vehicles and/or boats.
This outdoor appliance is not for use on wood decks or other ammable surface.
Before each use of this gas appliance, open the door and/or the Propane Tank Drawer and inspect the hose. If there is evidence
of excessive abrasion or wear or if the hose is damaged, the hose assembly must be replaced prior to the appliance being put
into operation. Use only the replacement hose assembly specied in this manual. Make sure to leak test.
Before each use of this gas appliance, inspect the burner. The burner must be replaced prior to the appliance being put into
operation if it is evident that the burner is damaged. Use only the replacement burner specied in this manual.
Make sure to properly locate the gas hose including locating the hose out of pathways where people may trip over it or in areas
where the hose may be subject to accidental damage.
Keep the fuel supply hose away from any heated surface.
Never use gasoline, kerosene, or any other liquid fuel to start a re.
Always maintain a safe distance from the re.
Always supervise children around the re.
Never leave a re unattended.
The appliance is hot during and after use, always allow ample cooling time before touching or moving.
IMPORTANT SAFETY INFORMATION
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
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LIFE GETS BETTER WITH PHI VILLA

SPECIFICATIONS
Rated Heat Input (Propane)
Propane Regulator Pressure
Clearance to combustible surfaces
41,000 BTU/hr
11 inches water column
Sides: 3 feet (36 in.), Top: 5 feet (60 in.)
WARNING: This product can expose you to chemicals
including chromium (hexavalent compounds) AND BENZENE,
which are known to the State of California to cause cancer
and birth defects or other reproductive harm.
For more information go to:
www.P65warnings.ca.gov/furniture.
Standard 20 Ib.tank
Figure 1
The propane gas supply cylinder to be used must be constructed and marked in accordance with the U.S. Department of
Transportation (D.O.T.) Specications for propane Gas Cylinders, or the Standard for Cylinders, Spheres and Tubes for
Transportation of Dangerous Goods and Commission, CAN/CSA-B339, as applicable.
The propane gas supply cylinder to be used must have a listed overlling prevention device (See Figure 1).
The propane gas supply cylinder to be used must have a cylinder connection device compatible with the connection for the
appliance.
A self-contained propane gas cylinder for use with this appliance must have a capacity of 20 Ibs cylinder (Height approximately
18 in., Tank Body approximately 12 in. diameter, Base
approximately 8 in. diameter).
The cylinder supply system must be arranged for vapor withdrawl.
The cylinder used must include a collar to protect the cylinder valve.
This appliance shall be used only outdoors in a well-ventilated space and shall not be used in a building, garage or any other
enclosed space.
When this appliance is not in use, the gas must be turned off at the supply cylinder.
Storage of this appliance indoors is permissible only if the cylinder is disconnected and removed from the appliance.
Cylinders must be stored outdoors in a well-ventilated area out of the reach of children. Disconnected cylinders must have
threaded valve plugs tightly installed and must not be stored in a building, garage or any other enclosed areas.
Do not store a spare propane gas cylinder under or near this appliance;
Never ll the cylinder beyond 80% full;
Place the dust cap on the cylinder valve outlet whenever the cylinder is not in use. Only install the type of dust cap on the cylinder
valve that is provided with the cylinder valve. Other types of caps or plugs may result in leakage of propane.
IMPORTANT SAFETY INFORMATION (About Propane Gas)
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
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A
B
C
D
E
G
F
H
PACKAGE CONTENTS
DESCRIPTIONPART QUANTITY
A
AA
BB
CC
DD
Metal shield 1
B Glass xture 1
4
C Wide glass
4D
1E
Narrow glass
Base
1F Door
1G Weather cover
4
4
2
2
24
HFoot glider (PRE-ASSEMBLED)
Bolt (M6 x 5 mm)
Caster with locking device
Ground xer
Caster
HARDWARE CONTENTS
AA
Bolt (M6 x 5 mm)
X24
X2
Caster
Caster with locking device
Ground fixer
BB
X2
CC
X4
DD
NOTE: Hardware not shown to actual size.
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Failure to comply with the precautions and
instructions provided with this heater can
result in death, serious bodily injury and
property loss or damage from hazards of re,
explosion, burn, asphyxiation, and/or carbon
monoxide poisoning. Only persons who can
understand and follow the instructions should
use or service this heater.
DANGER
FOR YOUR SAFETY
If you smell gas:
1. Shut off gas to the appliance.
2. Extinguish any open ames.
3. If odor continues, keep away from the
appliance and immediately call your gas
supplier or re department.
DANGER
Please read and understand this entire manual before attempting to assemble, operate or install the product.
This manual contains important information about the assembly, operation and maintenance of this patio heater. General safety
information is presented in these rst few pages and is also located throughout the manual. Keep this manual for future reference
and to educate new users of this product. This manual should be read in conjunction with the labeling on the product. Safety
precautions are essential when any mechanical or propane fueled equipment is involved. These precautions are necessary when
using, storing, and servicing. Using this equipment with the respect and caution demanded will reduce the possibilities of personal
injury or property damage. The following symbols shown below are used extensively throughout this manual. Always heed these
precautions, as they are essential when using any mechanical or fueled equipment.
• EXPLOSION - FIRE HAZARD.
• Keep solid combustibles, such as building materials, paper or cardboard, a safe distance away from
the heater as recommended by the instructions.
• Provide adequate clearances around air openings into the combustion chamber.
• Never use the heater in spaces that do or may contain volatile or airborne combustibles, or products
such as gasoline, solvents, paint thinner, dust particles or unknown chemicals.
• During operation, this product can be a source of ignition. Keep heater area clear and free from
combustible materials, gasoline, paint thinner, cleaning solvents and other ammable vapors and
liquids. Do not use heater in areas with high dust content. Minimum heater clearances from combustible
materials: three (3) feet from the sides & ve (5) feet from the top.
SAFETY INFORMATION
DANGER
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LIFE GETS BETTER WITH PHI VILLA

SAFETY INFORMATION
WARNING
Improper installation, adjustment, alteration,
service or maintenance can cause property
damage, injury or death. Read the installation,
operation and maintenance instructions
thoroughly before installing or servicing this
equipment.
WARNING WARNING
DANGER
DANGER
• CARBON MONOXIDE HAZARD.
• This heater is a combustion appliance. All combustion appliances produce carbon monoxide (CO)
during the combustion process. This product is designed to produce extremely minute,
non-hazardous amounts of CO if used and maintained in accordance with all warnings and
instructions. Do not block air ow into or out of the heater.
• Carbon Monoxide (CO) poisoning produces u-like symptoms, watery eyes, headaches,
dizziness, fatigue and possibly death. You can't see it and you can't smell it. It's an invisible killer. If these
symptoms are present during operation of this product get fresh air immediately !
• For outdoor use only.
• Never use inside house, or other unventilated or enclosed areas.
• This heater consumes air (oxygen). Do not use in unventilated or enclosed areas to avoid
endangering your life.
• EXPLOSION - FIRE HAZARD
• Never store propane near high heat, open ames, direct sunlight, other ignition sources or where tempera-
tures exceed 120 degrees F (49°C).
• Propane vapors are heavier than air and can accumulate in low places. If you smell gas, leave the area
immediately.
• Never install or remove propane cylinder while heater is lighted, near ame, other ignition sources or while
heater is hot to touch.
• This heater is red hot during use and can ignite ammables too close to the burner. Keep
ammables at least 3 feet from sides & 5 feet from top. Keep gasoline and other ammable liquids and
vapors well away from heater.
• Store the propane cylinder outdoors in a well ventilated space out of reach of children. Never store the
propane cylinder in an enclosed area (house, garage, etc.). If heater is to be stored indoors, disconnect the
propane cylinder for outdoor storage.
Do not store or use gasoline or other ammable
vapors and liquids in the vicinity of this or any
other appliance. An propane cylinder not
connected for use shall not be stored in the
vicinity of this or any other appliance.
We cannot foresee every use which may be made of our heaters. Check with your local re safety authority if
you have questions about heater use. Other standards govern the use of fuel gases and heat producing
products for specic uses. Your local authorities can advise you about these. If no local codes exist, follow
National Fuel Gas Code, ANS Z223.1. In Canada, installation must conform to local codes. If no local codes
exist, follow the current National standards of CANADA CAN/CGA-B 149.2.
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LIFE GETS BETTER WITH PHI VILLA

Preparation
SAFETY INFORMATION
SERVICE SAFETY
• Keep all connections and ttings clean. Make sure propane cylinder valve outlet is clean.
• During set up, check all connections and ttings for leaks using soapy water. Never use a ame.
• Use as a heating appliance only. Never alter in any way or use with any device.
WARNING
WARNING
CAUTION
WARNING WARNING
Certain materials or items, when stored under the
heater, will be subjected to radiant heat and could
be seriously damaged.
BURN HAZARD
• Never leave heater unattended when hot or in
use.
• Keep out of reach of children.
• This product is fueled by propane gas. Propane gas is invisible, odorless, and ammable. An odorant is
normally added to help detect leaks and can be described as a “rotten egg” smell. The odorant can fade over
time so leaking gas is not always detectable by smell alone.
• Propane gas is heavier than air and leaking propane will sink to the lowest level possible. It can ignite by
ignition sources including matches, lighters, sparks or open ames of any kind many feet away from the
original leak. Use only propane gas set up for vapor withdrawal.
• Store or use propane gas in compliance with local ordinances and codes or with ANS/NFPA 58. Turn off
propane when not in use.
• Alert children and adults to the hazards of high surface temperatures. Stay away from these
surfaces to avoid burning skin or igniting clothing.
• Carefully supervise young children when in the vicinity of the heater.
• Do not hang clothing or any other ammable materials from the heater, or place on or near the heater.
• Replace any guard or protective device removed for servicing the appliance prior to placing back in service.
• Installation and repair should be done by a qualied service person. The heater should be inspected before
use and annually by a qualied service person. More frequent cleaning may be required as necessary. It is
imperative that the control compartment, burners, and circulating air passageway of the appliance be kept
clean.
Carefully unpack all parts from the box, compare parts with package content listed above, make sure all parts are present before
beginning assembly of product. If any part is missing or damaged, do not attempt to assemble the product. Contact customer ser-
vice for replacement parts.
Tools Required for Assembly (not included): Phillips screwdriver.
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LIFE GETS BETTER WITH PHI VILLA

2. It is optional to replace the foot gliders (H) with casters (BB) and casters
with locking device (CC).
a. Remove the foot glider (H) from the base (E), then install the two
casters (BB) and two casters with locking device (CC) with the base,
installation procedures are same as step 1.
b.
Make sure the locking device on the casters (CC) are pressed down
after installation, so that the heater will not move in any way (See
Figure 3).
ASSEMBLY INSTRUCTIONS
Hardware Used
Figure 2
Figure 4
Ground xer X 4
Bolts (M6 X 5) x 8
1. Side place the product base (E) on a non-abrasive at surface to prevent
scratching, unscrew the foot gliders (H) and remove from the base
(E). Line
up the hole on the ground xer (DD) with the corresponding holes on the
base (E), then insert the bolt on foot glider (H) into the holes and hand
tighten them clockwise.
To prevent heater from strong wind or incline ground, anchor the base
securely to the ground with long nails or screws (See Figure 2).
3. Insert the four narrow glass (D) into the "L" clips which have been
welded together with table top, then attach them with bolts (AA) using the
Phillips screwdriver(See Figure 4).
DD
BB
D
E
Phillips
screwdriver
E
DD
Hardware Used
Hardware Used
Caster X 2
Caster with locking device X 2
BB
AA
CC
Ground xer X 4
DD
Figure 3
DD
H
E
CC
NOTE: Long nails or screws are not included.
NOTE: DO NOT tighten the bolts completely.
NOTE: The two casters (BB) are installed on two adjacent holes
on the product base (E), so are the two casters with
locking device (CC).
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LIFE GETS BETTER WITH PHI VILLA

6. With the help of another person, cover and clamp the four wide glass
(C) with metal shield (A) carefully, then attach them with bolts (AA) using
the Phillips screwdriver (See Figure 7).
Hardware Used
Bolts (M6 X 5) x 8
AA
ASSEMBLY INSTRUCTIONS
Figure 5
Figure 6
Figure 7
4. Cover and clamp the four narrow glass (D) with glass xture (B)
carefully. Afterwards, tighten the bolts (AA), but not tighten too much
to avoid the glass pieces being damaged (See Figure 5).
5. Insert the four wide glass (C) into the "L" clips which have been
welded together with table top, then attach them with bolts (AA) using
the Phillips screwdriver (See Figure 6).
Phillips
screwdriver
Phillips
screwdriver
B
C
C
Hardware Used
Bolts (M6 X 5) x 8
AA
A
D
NOTE: DO NOT tighten the bolts completely.
After assembly, the warning icon and font on the
glass faces out and is located in the top righ corner.
NOTE:
Tighten all the bolts but not tighten too much to avoid
the glass pieces being damaged.
10
LIFE GETS BETTER WITH PHI VILLA

ASSEMBLY INSTRUCTIONS
Figure 9
8. Cover the heater with the outdoor weather cover (G) when not in use
to protect it from the elements or when heater is cool COMPLETELY
after the use (See Figure 9).
G
Figure 8
7. Place the gas cylinder into the cylinder holder. Secure the cylinder
by tightening clockwise the retention point found on the cylinder
holder, so that the cylinder cannot move from side to side or fall down.
Connect the regulator, screw the black handle clockwise to tighten,
turn the black handle counterclockwise to remove. The knob on the
control panel is turned all the way to the “OFF” position when the re
pit is NOT in use (See Figure 8).
retention point
regulator
E
E
F
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LIFE GETS BETTER WITH PHI VILLA

cylinder / regulator connection (Figure 11) gas valve / bellows connection (Figure 12)
Figure 10
Battery
Leak test
WARNING:
1. Please observe proper polarity and use the correct battery type when installing or replacing the
battery. Improper installation could result in ignition failure.
2. Please remove the battery if consumed or if product is to be left unused for a long period of time.
1. Always perform the leak test as described below before lighting this appliance or each time the cylinder is connected for use.
2. Do not smoke or allow other sources of ignition in the area while conducting a leak test.
3. Conduct the leak test outdoors in a well-ventilated area.
4. Do not use matches, lighters or a ame to check for leaks.
5. Do not use this appliance until any and all leaks are corrected. If you are unable to stop a leak, disconnect the propane supply
and call a gas appliance service shop or your local propane gas supplier.
To prevent re or explosion hazard when testing for a leak:
Make sure the control knob is in the “OFF” position. Unscrew the push button cap on the ignitor module located on the control panel
to access the battery compartment. The ignitor module requires one AAA size battery. BATTERY IS NOT INCLUDED.
OFF (APG.)
MAX
(MÁX.)
1 AAA
1.5V
IGNITOR
( Encendedor )
ON/MIN
(ENC./MÍN.)
LIGHTING INSTRUCTIONS
1. Push in gas control knob slightly and
2. Turn gas control knob to “ON/MIN”.
3. Push in gas control knob all the way
4. If the burner does not light in 15
1. Push in gas control knob slightly and turn to “OFF”.
TO TURN OFF GAS
INSTRUCCIONES DE ENCENDIDO
PARA CERRAR EL GAS
1. Presione ligeramente la perilla de control del gas y gírela a la
2. Gire la perilla de control del gas a “ENC/MÍN” (encendido/mínimo).
3. Presione la perilla de control del gas hasta el fondo y mantenga presionada.
4. Si el quemador no se enciende en 15 segundos, suelte la perilla y esta
encender el quemador nuevamente, repita los pasos 1 al 3.
1. Presione ligeramente la perilla de control del gas y gírela a la
turn to “OFF”.
and hold. Continue to press the
ignition button for 15 seconds.
seconds, release the knob and it will
pop back out. Wait 5 minutes before attempting
to light the burner again, repeat step 1 to 3.
posición “APG” (apagado).
Siga presionando el botón de encendido durante 15 segundos.
volverá a su posición hacia afuera. Espere 5 minutos antes de intentar
posición “APG” (apagado)
OPERATION INSTRUCTIONS
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Lighting Instructions
1. Make 2~3 oz. of leak solution by mixing one part liquid dishwasher detergent and three parts water. Noted: make sure control
knob is “OFF”.
2. Apply several drops of solution where the cylinder attaches to regulator, (See Figure 11), inspect the solution at the connection
looking for bubbles. If NO bubbles appear, the connection is secure. If bubbles appear, the connection has the leak, disconnect the
regulator, reconnect, perform another leak check. If you continue to see bubbles after several attempts, cylinder valve is defective
and should be returned to cylinder’s supplier.
3. Apply several drops of solution where gas valve attaches to bellows, (See Figure 12), where gas valve attaches to regulator hose,
(See Figure 13), and where inlet tube attaches to bellows, (See Figure 14). If NO bubbles appear, the connections are secure. If bubbles
appear, the connection has the leak, disconnect, reconnect, perform another leak check. If you continue to see bubbles after several
attempts, both parts are defective and should replace with the new ones.
1. Push in gas control knob slightly and turn to “OFF”.
2. Turn gas control knob to “ON/MIN”.
3. Push in gas control knob all the way and hold. Continue to press the ignition button for 15 seconds.
4. If the burner does not light in 15 seconds, release the knob and it will pop back out. Wait 5 minutes before attempting to light the
burner again and repeat step 1 to 3.
To turn off gas
1. Push in gas control knob slightly and turn to “OFF”.
To perform a leak test:
gas valve / regulator hose connection (Figure 13) inlet tube / bellows connection (Figure 14)
Figure 15
gas control knob
ignition button
OFF (APG.)
MAX
(MÁX.)
1 AAA
1.5V
IGNITOR
( Encendedor )
ON/MIN
(ENC./MÍN.)
LIGHTING INSTRUCTIONS
1. Push in gas control knob slightly and
2. Turn gas control knob to “ON/MIN”.
3. Push in gas control knob all the way
4. If the burner does not light in 15
1. Push in gas control knob slightly and turn to “OFF”.
TO TURN OFF GAS
INSTRUCCIONES DE ENCENDIDO
PARA CERRAR EL GAS
1. Presione ligeramente la perilla de control del gas y gírela a la
2. Gire la perilla de control del gas a “ENC/MÍN” (encendido/mínimo).
3. Presione la perilla de control del gas hasta el fondo y mantenga presionada.
4. Si el quemador no se enciende en 15 segundos, suelte la perilla y esta
encender el quemador nuevamente, repita los pasos 1 al 3.
1. Presione ligeramente la perilla de control del gas y gírela a la
turn to “OFF”.
and hold. Continue to press the
ignition button for 15 seconds.
seconds, release the knob and it will
pop back out. Wait 5 minutes before attempting
to light the burner again, repeat step 1 to 3.
posición “APG” (apagado).
Siga presionando el botón de encendido durante 15 segundos.
volverá a su posición hacia afuera. Espere 5 minutos antes de intentar
posición “APG” (apagado)
OPERATION INSTRUCTIONS
WARNING:
For your safety, read and follow the Lighting Instructions in this manual and in the Rating Plate on
the appliance. IMPROPER LIGHTING PROCEDURES COULD RESULT IN A FIRE HAZARD OR EXPLOSION
HAZARD OR PROPERTY DAMAGE, INJURY OR LOSS OF LIFE.
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LIFE GETS BETTER WITH PHI VILLA

Observe Flame Height When Lit: The burner will display blue and yellow ames. These ames should be a blue / yellow color
between 15~20 in. height (See Figure 16). These ames should not be yellow or produce thick smoke. This would indicate an
obstruction of airow through the burners. The ames should be blue with straight yellow tops.
Figure 16
CARE AND MAINTENANCE
Yellow
Yellow
Light Blue
Light Blue
Blue Blue
Good Bad
To enjoy the outstanding performance from your patio heater, make sure you perform the following activities on a regular basis:
1. Use warm soapy water for cleaning. Never use ammable or corrosive cleaning agents.
2. While cleaning your unit, be sure to keep the area around the burner assembly dry at all times. Do not submerge the control valve
assembly. If the gas control is submerged in water, do NOT use it. It must be replaced.
a. Keep the appliance area clear and free from combustible materials, gasoline and other ammable vapors and liquids.
b. Do not obstruct the ow of combustion and ventilation air.
c. Keep the ventilation opening(s) of the cylinder enclosure free and clear from debris.
3. Air ow must be unobstructed. Keep controls, burner, and circulating air passageways clean. Signs of possible blockage include:
(1). Gas odor with extreme yellow tipping of ame.
(2). Patio heater does NOT reach the desired temperature.
(3). Patio heater ame is excessively uneven.
(4). Patio heater makes popping noises.
(5). Spiders and insects can nest in burner or orice. This dangerous condition can damage patio heater and render it unsafe for use.
Clean burner holes by using a heavy-duty pipe clearer. Compressed air may help clear away small particles.
4. Carbon deposits may create a re hazard. Clean burner with warm soapy water if any carbon deposits develop.
5. Cover your patio heater with an outdoor weather cover when not in use to protect it from the elements.
OPERATION INSTRUCTIONS
NOTE:
Always allow patio heater to cool COMPLETELY before you cover the patio heater with an outdoor weather cover
or you attempt to service or perform maintenance.
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LIFE GETS BETTER WITH PHI VILLA

Problem Possible cuase Corrective action
The burner
will not ignite.
The burner ame
is too low.
Carbon build-up
and/or thick
black smoke
is present.
The gas cylinder is frosted over.
An opening is blocked.
The control knob is not in the “ON” position.
(1)
(2)
(3)
The gas pressure is low.
The outdoor temperature is less than 40°F,
and the cylinder is less than 1/4 full.
(1)
(2)
There is dirt or lm on the reector and
burner screen.
The burner is blocked.
(1)
(2)
Wait until gas cylinder warms up and
becomes unfrosted.
Clear the blockage.
Turn the control knob to the
“ON” position.
(1)
(2)
(3)
Turn the cylinder valve off and replace
the cylinder.
Use a full gas cylinder.
Check the burner ports for blockage.
(1)
(2)
(3)
Clean the reector and burner screen.
Remove any blockage, and clean the
burner inside and outside.
(1)
(2)
TROUBLESHOTTING
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LIFE GETS BETTER WITH PHI VILLA

Warranty Exclusions
Failure caused by unreasonable or abusive use. Patio heater that were clearance items, display models or items purchased in an
"as is" condition, freight damage, patio heater damaged by acts of nature, vandalism, re, abuse, lack of proper care and mainte-
nance, or improper assembly; straps and normal fading or discoloration from exposure to elements, oils, spills, uids or chemicals;
Table top against breakage; hardware against corrosion or rusting; buckling or splitting of tubing resulting from exposure to water
and freezing temperatures; glass table tops, purchased or replacement parts; plastics. Also excluded: loss of use of time and or
inconvenience, money, travel, packaging or any other consequential or incidental damages. Warranty is to the original purchaser
when items are purchased from one of our authorized retailers and is not transferable. All warranty claims must be submitted with
a dated register receipt within the warranty period. For quality control purposes and verication, we reserve the right to request
photographs of the damage item(s). The terms of this warranty are subject to change without notice.
WARRANTY
1-877-606-2818
Questions, problems, missing parts? Before returning to the store
please contact our Customer Service
[email protected]
Heater
Burner, all mechanical parts and ttings to control panel and burner assembly, and all patio heater tops that are not cast aluminum are
warranted for a period of one (1) year from original date of purchase, against defects in material and or workmanship. Rust is not cov-
ered.
Frames
Frames are warranted to be free from defects in materials and workmanship for a period of one (1) year. Damage to frames or welds
due to improper assembly or exposure to water and sub-freezing temperatures, is not covered. Breakage that is a result of product
being dropped, acts of God, acts of war, etc. are not covered.
Finish
The nish is warranted against peeling, cracking, or blistering for a period of one (1) year provided the product has not been scratched
or abraded. Scratches and chips resulting from normal wear and tear are not covered. Fading resulting from exposure to elements is not
covered. Stains as a result of chemical spills and certain food items are not covered.
Glass
All glass pieces are warranted for a period of one (1) year from original date of purchase, against defects in material and or workman-
ship. Breakage, staining, and or any other weather related issues are not covered.
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LIFE GETS BETTER WITH PHI VILLA