Philips Sonicare Series Dimensions

My Philips Sonicare Toothbrush is not turning on
Is your Philips Sonicare Toothbrush not turning on anymore? If there are no vibrations when
pressing the power button, you might want to use these possible causes and solutions to try and
solve this issue yourself.
The handle is empty or not fully charged
Do you see the battery indicator blinking or do you hear a beep when you put the handle on the
charger? If yes, this means that the handle is working properly but needs to be fully charged first.
Fully charge your Philips Sonicare Toothbrush. This can take up to 24 hours.
The power button is stuck
Toothpaste or debris could get inside the small gap around the power button. This might cause
the power button to get stuck and not properly functioning anymore. Clean the power button and
the area around it with a damp cloth to make sure it is free of debris.
Outlet is not working
Try another appliance in the same outlet. If that appliance is also not working, the issue might be
at the outlet. Try a different outlet to fully charge your Philips Sonicare Toothbrush. You might
need to reset a GFCI outlet.
Not using the original charger
Make sure that you use the original charger that came with your Philips Sonicare Toothbrush.
Charging components are not interchangeable.

My Philips Sonicare Toothbrush does not
charge
Is your Philips Sonicare Toothbrush not charging? Use these possible causes and solutions to try
and solve this charging issue yourself.
Handle is not fully charged
Place your handle on the charger. If you see the battery indicator light (below the modes)
blinking, or if you hear a beep, it means that your toothbrush is charging. Fully charge your
Philips Sonicare Toothbrush for 24 hours.
Not using the original charger
Make sure that you use the original charger that came with your Philips Sonicare Toothbrush.
Outlet is not working
Try another appliance on the same outlet. If that appliance is also not working, the issue might be
at the outlet. Try a different outlet to fully charge your Philips Sonicare Toothbrush. You might
need to reset a GFCI outlet.
My Philips Sonicare toothbrush makes loud noise
Philips Sonicare Toothbrushes use powerful vibrations which produce up to 31,000 brush strokes
per minute, which could cause a loud noise. Use this video to try and solve this issue yourself.
Electric brushing
The sound and vibration of the Philips Sonicare may seem unusual to you if you are used to a
manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to
electric brushing.
Identify where the noise is coming from
Remove the brush head. Do you still hear the
same loud noise after removing the brush head?
If yes, the issue might be at the handle. Please contact us for further assistance.
If no, the issue might be at the brush head. Read along to try and solve this issue yourself

Brush head not well placed
Reattach the brush head. Make sure that the brush head is well placed and not loose or wobbly. A
small gap between the handle and the brush head is normal.
Counterfeit brush heads
Counterfeit brush heads may make more noise than genuine Philips Sonicare brush heads. We
recommend you to use genuine Philips Sonicare brush heads.
Brush head is worn
If you used the same brush head for more than three months, you might need to replace your
brush head. As brush heads wear out, they may start to produce more noise. We recommend
replacing the brush head every three months.
My Philips Sonicare toothbrush vibration is too
powerful
If your Philips Sonicare toothbrush vibration is too powerful, you can often solve this yourself.
Follow these simple steps.
Getting used to an electric toothbrush
An electric toothbrush works differently than an ordinary toothbrush. If you are a first user, take
some time to get used to your electric toothbrush. If you have sensitive gums, it can take up to 3
weeks to get used to an electric toothbrush.
Turn on Easystart to get used to your Philips Sonicare toothbrush.
Enable Easystart
Easystart helps you get used to electric tooth brushing by gently increasing the brushing power
during the first 14 brushing sessions. Use Easystart on your toothbrush for a less powerful
vibration.
Enable Easystart for your ProtectiveClean toothbrush
Place your ProtectiveClean toothbrush on the charger
Hold the power until you hear two beeps
Immediately release the power button after the two beeps.
Easystart is activated when you hear three beeps from low to high and lights will blink
green
Easystart is activated when you hear three beeps from high to low and lights will blink
orange

Enable Easystart for your DiamondClean (Smart) toothbrush
Place your DiamondClean (Smart) on the charger.
Press and hold the mode button
Press the power button once
The handle beeps twice > Easystart is enabled
The handle beeps twice > Easystart is disabled
Select the right brushing mode or intensity setting
Try using different brushing modes or intensity settings and find the optimal brushing experience
for you. Is the vibration of your Sonicare toothbrush too powerful? Select a lower intensity level
to get used to your Sonicare toothbrush.
If this did not solve your problem, please contact us.