Philips GC8930 User manual

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Document No. : CSW-07-081-18111
PERFECT CARE EXPERT PLUS
STEAM GENERATOR
GC 8930
GC 8940
GC8942
GC8950
GC8952
GC 8960
GC 8962
GC 4541
GC 4564

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Contents
Page
1. Important Repair Instructions 3
2. Product Information
- Product Matrix 6
- Functions/ Features Information 7
- Wiring Diagram 8
3. Troubleshooting 10
4. Disassembly and Reassembly Instructions 12
5. Service Parts 24
6. Revision History 37

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Important Repair Instructions
Only skilled personnel should carry out the repair.
After repair the appliance should function properly.
After repair, the appliance has to meet the regulatory and safety requirements that were applicable at the time of
release of the product.
The following tests are common check to be conducted on a repaired appliance before it is return to the consumer.
1. Soleplate temperature
Check the soleplate temperature at maximum setting within IEC requirment.
Measure the temperature of the Soleplate after the iron has reached steady state i.e connected to the mains for at
least 15 minutes. The table below shows the temperature requirement.
Soleplate temperature (Deg C)
Minimum
Maximum
135 Deg C
155 Deg C
2. Leakage Current
Check leakage current according to IEC requirement.
Set input power to 1.15 times of the rated power.
Power on the appliance until steady.
Measure leakage current between LIVE- NEUTRAL & NEUTRAL - EARTH.
Criteria for acceptance: Leakage current shall not exceed 0.75mA.
3. Water leakage/ Functionality
a. With power on the product, check there is no water leakage.
b. Check the functionality of the product such as:
- Steaming
- PCBA (Refer to point 5).
- Buttons: no sluggish, no jammed and loosenness
- Filling Door: close properly (with click sound)
4. Loose part
Check that there are no loose parts such as extra screws in the product that can cause short circuit or product
malfunction.

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Important Repair Instructions (Continue)
5. Self-Check mode
Self-Check mode is NOT an exhaustive dianosis, but a quick preliminary check on all the hardware function.
5.1 The following to be carried out before Self-Check mode:
i) Power meter should be in-placed to monitor system power.
ii) Minimum water level in the water tank
iii)Make sure Soleplate is <100°C
5.2 Reset product to Factory Mode Test (FMT) Flow
Start
Remove
water tank
Press and hold
Power and ECO buttons
Turn on mains power /
Plug in mains cord
without releasing
buttons
Tank Empty LED
(Amber) turns on?
YES
Tank Empty LED will remain
on for 3 secs. Release
Power button
YES
NO
Turn off mains
power / Unplug in
mains cord
Wait for at
least 5
secs
Is time <3
secs?
NO
Press and release the
steam trigger twice
within 0.5 sec interval
Successfully
Entered FMT
LEDs light up to
show firmware version
for 2 secs
YES
NO
If fail to enter Factory Mode Test
(FMT), could be due to:
1. No power to PCBA
2. Button(s) malfunction
3. Steam trigger malfunction
4. Timing incorrect

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Important Repair Instructions (Continue)
5.3 Process Self Check Mode, start Self Check Mode

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Product Information
Product Matrix
Model Number
GC8930
GC8940
GC8942
GC8950
GC8952
GC8960
GC8962
Voltage
220~240V
220~240V
220~240V
220~240V
Frequency
50~60Hz
50~60Hz
50~60Hz
50~60Hz
Power
Max 2100W
Max 2100W
Max 2100W
Max 2100W
Continuous Steam
(g/min)
120g
120g
120g
120g
Pressure (bar)
7
7.5
7.5
7.5
Steam Boost (g)
450
470
480
500
520
500
520
Optimal TEMP
Yes
Yes
Yes
Yes
Vertical Steam
Yes
Yes
Yes
Yes
Steam Ready Time
(min)
2
2
2
2
Soleplate Coating
SteamGlide
Advanced
SteamGlide
Advanced
SteamGlide
Advanced
SteamGlide
Advanced
Anti Calc
Easy-de-calc
Easy-de-calc
Easy-de-calc
Easy-de-calc
ECO
Yes
Yes
Yes
Yes
Turbo
Yes
Yes
Yes
Yes
Water Tank (ml)
1800
1800
1800
1800
Carry Lock
Yes
Yes
Yes
Yes
Safety Auto Off
Yes
Yes
Yes
Yes
Accessories
No
No
No
No
Cord length (M)
1.65
1.65
1.65
1.65
Dimensions (H x W x D)
- mm
269 x 426 x 239
269 x 426 x 239
269 x 426 x 239
269 x 426 x 239

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Product Information
Functions/ Features Information
Fast & Powerful Crease Removal
Easy to use
Soleplate: SteamGlide Advanced
Filling and emptying water: Detachable Water Tank,
Optimal TEMP Technology
Extra large filling hole
Safe rest
Refill any time
Silient Steam Technology
Lower water level alarm
(for GC8960 & 8962 only)
Heat up time: 2 min
Vertical Steam
Safety auto off
Variable Steam Settings
Light and comfortable
Steam Output Control
Open handle
Steam Tip
Safe for all fabrics: Even for delicates such as
Steam on demand
silk material.
Cord freedom, Swivel 180 degree
Calc Management
Storage
Suitable for tap water
Storage
Calc Clean solution: Easy-De-Calc
Storage solution: Carry Lock
Descaling reminder: Light
Hose Storage: Hose storage compartment
Cord storage: Velcro fix
Sustainability
ECO setting
Energy saving: 45% energy reduction

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Product Information (Continue)
Wiring Diagram - Iron

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Product Information (Continue)
Wiring Diagram - Stand

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Troubleshooting
Problem
Possible root cause
Solution
Iron LED does not light up as
specified (refer to page 5)
Hose Cord Assy wiring
Reconnect & retest
Iron LED Assy
Change Iron LED Assy
Hose Cord Assy
Change Hose Cord Assy
Power PCBA
Change Power PCBA*
Other LEDs do not light up as
specified (refer to page 5)
Power PCBA
Change Power PCBA*
Empty Tank LED always
blinking (refer to page 5)
Water Tank Assy
Hall Sensor Assy
Power PCBA
Change Water Tank Assy
Change Hall Sensor Assy
Change Power PCBA*
Zero-crossing detection circuit
error (refer to page 5)
Power PCBA
Change Power PCBA*
Iron temperature sensing circuit
error (refer to page 5)
Connection
Reconnect & retest
Power PCBA
Change Power PCBA*
Soleplate Assy
Change Soleplate Assy
Iron heater power does not meet
as specified (refer to page 5)
Iron is too hot
Cool down and retest
Soleplate Assy
Change Soleplate Assy
PCBA
Change Power PCBA*
Boiler temperature sensing
circuit error (refer to page 5)
Connection
Reconnect & retest
Boiler Assy
Change Boiler Assy & Inox Clamp
Power PCBA
Change Power PCBA*
Boiler heater power does not
meet as specified (refer to page
5)
Boiler is too hot
Cool it down and retest
Boiler Assy
Change Boiler Assy & Inox Clamp
PCBA
Change Power PCBA*
Mainscord
Change Mainscord
Steam trigger pressed does not
detected (refer to page 5)
Hose cord Assy connection
Reconnect & retest
Iron LED Assy
Change Iron LED Assy
Hose Cord Assy
Change Hose Cord Assy
E-Valve
Change E-Valve
Trigger
Change Trigger
Power PCBA
Change Power PCBA*
Water leaking from De-Calc
area
Rinse Cap Assy engagement
Tighten and retest
Rinse Cap Assy
Change Rinse Cap Assy
Rinse Bush Assy
Change Rinse Bush Assy
Water leaking
Connection for water path
Reconnect & retest
Inlet Coupling Seal
Change Inlet Coupling Seal
Inlet Coupling Assy
Change Inlet Coupling Assy
Water Tank Assy
Change Water Tank Assy
Soleplate Assy
Change Soleplate Assy
Boiler Assy
Change Boiler Assy & Inox Clamp
Lock jammed
Front Lock Bracket Assy
Change Front Lock Bracket Assy
Front Lock Slider Assy
Change Front Lock Slider Assy
No pumping
Pump Assy
Change Pump Assy*
Trigger
Change Trigger
Power PCBA
Change Power PCBA*
Plastic molded part damaged,
broken, short molding, cosmetic
defect or sharp edges
Inlay 2K Assy
Change Inlay 2K Assy
MS LED Holder
Change MS LED Holder
Housing Prted
Change Housing Prted
Trigger
Change Trigger
Chassis
Change Chassis
Housing Cap
Change Housing Cap
Tray Assy
Change Tray Assy
Tank Catch
Change Tank Catch
Spacer Top
Change Spacer Top
Spacer Bottom
Change Spacer Bottom
Stand Top
Change Stand Top
Stand Botttom Assy
Change Stand Botttom Assy
Button Assy
Change Button Assy
Notes: * Refer to page 23 for Power PCBA/ Pump Assy replacement Reassembly Instruction

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Troubleshooting
LED Blinking Error Signal Interpretation
LED Indication System
Iron Over Heat (> 200 °C)
Power LED (Blue) Fast Blink (400ms)
OFF
Boiler Over Heat (> 250 °C)
Turbo LED (White) Fast Blink (400ms)
OFF
Iron Thermistor Short Circuit
ECO, Power, Tank LED scrolling clockwise
OFF
Iron Thermistor Open Circuit
ECO, Power, Tank LED scrolling anti-clockwise
OFF
Boiler Thermistor Short Circuit
ECO, Turbo, Tank LED scrolling clockwise
OFF
Boiler Thermistor Open Circuit
ECO, Turbo, Tank LED scrolling anti-clockwise
OFF
Error Detected
Over Heat
Thermistor Error
ECO LED
Power LED
Tank LED
ECO LED
Power LED
Tank LED
ECO LED
Turbo LED
Tank LED
ECO LED
Turbo LED
Tank LED

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Disassembly Instructions - Iron
Notes: Before dismantling:
Ensure the plug is disconnected from the mains and Soleplate is not hot.
1. Remove Screw A from Housing Prted 4 9. Remove Mica Washer
2. Remove Screw B from Chassis 7 10. Remove Housing Prted 4
3. Remove Inlay 2K Assy 1 11. Remove Screw E from Chassis to Soleplate
4. Remove Screw C from Micro Switch LED Assy 12. Remove Screw F
5. Remove Iron LED Assy 2 13. Disconnect all wire connection
6. Remove Micro Switch LED Holder 3 14. Remove Chassis 7
7. Remove Trigger 5 & Trigger Spring 15. Remove Hose Clip
8. Remove Screw D in front of Housing Prted 4 16. Remove Hose Cord Assy 6

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Disassembly Instructions - Stand
1. Remove Water Tank Assy 10 9. Remove Stand Top 23
2. Remove Screw G underneath the Tray Rubber 10. Remove Screw R from Power Button
3. Remove Screw H from Stand Top 11. Disconnect all wire connection
12. Remove Hose Clip from E-Valve 22
4. Remove Screw I from stand Bottom 13. Remove Hose from E-Valve 22
14. Remove Screw J
5. Remove Tray Assy 13 15. Remove Power PCBA 28
6. Remove Rinse Cap Assy 14 16. Remove Power Button Assy 29
7. Remove Rinse Bush Assy 15 17. Remove Inox Clamp 18
8. Remove Return Tube 18. Remove Hose from Boiler Assy 20

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Disassembly Instructions - Stand
19. Remove Screw L 25. Remove Screw N
20. Remove Spacer Top 17 26. Remove Clamping Plate
21. Remove Boiler Assy 20 27. Disconect all wire connection
22. Remove Screw M 28. Remove Mainscord 30
23. Remove Inlet Coupling Assy 29. Remove Hall Sensor PCBA 26
24. Remove Spacer Bottom 30. Remove Pump Assy 19

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Disassembly Instructions –Lock Assy
Step 1: Use a screw driver to lift up the spring in the Lock Assy.
Step 2: Remove the lifted spring.
Step 3: Slide and lift up the Lock Assy

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Reassembly Instructions (Continue) - Iron
1. Assemble Rubber Bung to Housing Prted 4
2. Assemble Hose Cord Assy 6 to Housing Prted 4
3. Assemble Screw P on Grommet, fasten Screw P
4. Assemble Hose Cord Assy 6 to Soleplate Assy 8, lock with Hose Clip, assemble Chassis 7
5. Assemble Mica Washer, assemble Screw E, fasten Screw E
6. Assemble Screw F, fasten Screw F
7. Connect all wire per picture below.
8. Assemble Ryton Ring
9. Assemble Housing Prted 4
10. Assemble Screw D, fasten Screw D

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11. Assemble Rubber Support, Trigger 5 and Trigger Spring
12. Dress wire according to wiring diagram below
13. Assemble Iron LED Assy 2 to MS LED Holder 3, assemble to Housing Prted 4
14. Assemble Screw E, fasten Screw E
15. Connect wire (Micro Switch to Hose Cord)
16. Assemble Inlay 2K Assy 1
17. Assemble Screw A, fasten Screw A
18. Assemble Screw B, Fasten Screw B
Cautions:
a. before fastening screw, relocate the screw with first thread. Once done fasten the screw.
b. Do not drop, hit or knock the ASO/ PCBA. (ESD wrist strap & proper pack with ESD bag)
c. Ensure there is click sound after Connector to Terminal engagement for wire connection.

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Reassembly Instructions (Continue) –Stand
1. Assemble Cord Clamp on to Stand Bottom Assy 27
2. Assemble Screw K, fasten Screw K
3. Assemble Mainscord 30
4. Assemble Clamping Plate, assemble Screw N, fasten Screw N
5. Assemble Pump Assy 19, dress corrugated Tube to Stand Bottom Assy 27
6. Assemble Spacer Bottom 21, assemble Boiler Assy 20
7. Connect all wire
8. Assemble Hall Sensor PCBA 26 and dress wire
9. Connect Hose to E-Valve 22, Lock Hose Clip with long nose plyer.
Dress Corrugated Tube
inside the hook

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10. Connect Pump Assy’s Braided Hose to Boiler’s Water Inlet Collar, lock the Inox Clamp with Knipex Crimping
Tool.
11. Assemble Spacer Top 17, assemble Screw L, fasten Screw L
12. Assemble Power PCBA 28 to Button Assy 29, assemble Screw J, fasten Screw J
13. Assemble Screw R, fasten Screw R
14. Assemble Power PCBA 28 & Button Assy 29, connect & dress wiring as shown.
15. Assemble Inlet Coupling Assy 25, Inlet Coupling Seal 24, Connect Corrugated Tube
16. Assemble Screw M, fasten Screw M
17. Assemble Stand Top 23, Connect Return Tube to Front Lock Bracket Assy 11
18. Assemble Tank Catch 16 & Tank Catch Spring
19. Assemble Front Lock Bracket Assy 11, assemble Screw Q, fasten Screw Q
20. Assemble Front Lock Slider Assy 12 and Front Lock Slider Spring

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21. Assemble Tray Assy 13, assemble Screw G, fasten Screw G
22. Assemble Screw I, fasten Screw I
23. Assemble Rinse Bush Assy 15
24. Assemble Rinse Cap Assy 14
25. Assemble Water Tank Assy 10
Cautions:
d. before fastening screw, relocate the screw with first thread. Once done fasten the screw.
e. Do not drop, hit or knock the ASO/ PCBA. (ESD wrist strap & proper pack with ESD bag)
f. Ensure there is click sound after Connector to Terminal engagement for wire connection.