Philips 2net Gen 2 User manual

2net.com
User Manual // Gen 2

Copyright © 2020 Philips North America. All rights reserved. 2net is a product
of Philips North America. 2net is a trademark or a registered trademark of Philips
North America, in the United States, Canada, the European Union and other
countries. Other product and brand names may be trademarks or registered
trademarks of their respective owners.
Nothing in these materials is an oer to sell any of the components or devices
referenced herein. The 2net Hub is manufactured by Venture Corporation Limited
for Philips North America, and designed to work with 2net services.
This technical data may be subject to U.S. and international export, re-export or
transfer (“export”) laws. Diversion contrary to U.S. and international law is strictly
prohibited.
80-KA624-2 Rev. A MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Contents i
Contents
Safety Information ...............................1
Save These Instructions........................... 1
Implantable Medical Devices ......................3
Getting to Know Your 2net Hub ...................4
What does each part do? .........................5
What do the lights mean?.........................6
What do the sounds mean? ......................10
How Wireless Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Using Your 2net Hub. . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Starting Up the Hub .............................12
Collecting Medical Data from Wireless Devices.....14
Alternate Configuration for Wired Devices.........18
Troubleshooting Tips ...........................20
2net Regulatory Information.....................25
Intended Use Statement .........................25
Wireless Devices ................................25
Can I minimize my RF exposure? ...............26
Where can I obtain further information? .........27
Safety Evaluations ..............................28
Federal Communications Commission (FCC)
Information ...................................28

Innovation, Science and Economic Development
Canada (ISED) ................................30
Transmitter Information..........................32
List of Transmitters............................32
Medical Equipment Standards..................33
Disposal of the Hub .............................36
ii Contents

Safety Information 1
Safety Information
Save These Instructions
Read all instructions in this document before using the 2net Hub.
To assure the correct and safe use of the product, retain and follow
all product safety measures and operating instructions listed in this
user manual. Observe all warnings in the operating instructions on
the product.
The 2net Hub is not intended to be:
• A diagnostic tool
• Used in hospitals or emergency rooms
• Used for active patient monitoring nor in any situation in which
a patient’s physiological processes or parameters are monitored
for variations that indicate harm or danger to the patient
• Used for accessing the Internet
To reduce the risk of bodily injury, electric shock, fire and damage to
the equipment observe the following precautions:
• Operate the Hub only as intended. Do not use the Hub for any
other purpose.
• The Hub is for indoor use only and should be kept
away from water or chemical contact. Do not let the
Hub get wet.
• The Hub is intended for use in households and oce areas only.
Do not install the device in locations that
may expose the product to ignitable or flammable
gases or liquids.
• Plug the Hub in to an electrical wall outlet with the front label
upright. Do not plug in the Hub in other orientations (e.g.,
upside-down, sideways, etc.).
• Do not expose the Hub to extreme temperatures.

2 Safety Information
• Plug the Hub only into a power source in accordance with the
input voltage ratings marked on the back of the Hub.
• Unplug the product from the wall outlet before cleaning. Do not
use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning, but NEVER use water to clean the Hub.
• Do not operate the Hub with a damaged plug, after the product
malfunctions, or is dropped or damaged in any manner.
• In the event of the need for service or a replacement Hub, please
contact the service provider that supplied your Hub.
• CAUTION: Medical electrical equipment needs special
precautions regarding electromagnetic compatibility (EMC)
and needs to be installed and put into service according to the
EMC information in the Regulatory Information and Transmitter
Information sections of this document. Portable and mobile
RF communications equipment can aect medical electrical
equipment.
• CAUTION: The Hub should not be used in airplanes or locations
where cellular telephones and other electronic devices are
prohibited.
• Do not operate the Hub in the following environments:
▫In active blasting areas
▫In potentially explosive environments such as refueling points,
fuel depots or chemical plants
▫Near life-support equipment that might be susceptible to
radio interference
• The Hub is provided with double insulation and therefore does
not require a Protective Earth (PE) ground pin for safe use. In a
double insulated appliance, two levels of insulation are provided
instead of grounding as a means of protecting the user from risk
of electric shock. A double-insulated appliance is marked with
the words “DOUBLE INSULATION” or “DOUBLE INSULATED”, or
with the symbol:

2 Safety Information Safety Information 3
• The Hub has no parts that are serviceable by users. Servicing of
this device requires extreme care and knowledge of the system
and should only be done by qualified service personnel or by
the manufacturer.
• This equipment has no applied parts.
Operating and Storage Ratings:
• Operating temperature: 0-35°C
• Storage temperature: -20°C - 70°C
• Operating and storage humidity: 95%
• Operating and storage atmospheric pressure:
70.0 kPa - 106.0 kPa
Implantable Medical Devices
Persons with implantable medical devices should observe the
following precautions:
• Always keep the Hub more than 6 inches (15 cm) from the
implantable medical device when the Hub is plugged into
electrical power.
• Unplug the Hub immediately if you have any reason to suspect
that interference is taking place.
• Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about
using your Hub with your implantable medical device, consult
your healthcare provider.

4 Getting to Know Your Hub
Getting to Know Your 2net Hub
The 2net Hub securely captures medical device data in
near-real time and wirelessly transmits it to cloud-based
remote care applications that are oered by a range of
health care providers or medical device manufacturers.
The 2net Hub is easy-to-use and is designed for use in the
home. You simply plug the Hub into a standard electrical
wall outlet in your home or oce.
The 2net Hub does not contain any medical sensors. The
Hub collects data from commercially available medical
devices, including but not limited to:
• Blood pressure monitors
• Glucose meters
• Weight scales
• Pulse oximeters
• Thermometers
The Hub transfers the data wirelessly, via either cellular
network or WiFi, to the 2net service platform for delivery to
the service provider that supplied your Hub.

4 Getting to Know Your Hub Getting to Know Your Hub 5
What does each part do?
Reading
indicator light
Indicates when
the Hub is reading
data from your
medical device
USB port
For connecting
2net-approved
USB medical devices.
Not for charging.
Sending
indicator light
Indicates when
the Hub is sending
data from your Hub
to your provider
mSounds
When enabled,
the Hub will
play sounds after
readings are
read and sent
Standard electric power wall plug
(available for U.S./Canada, European, and UK markets)
Product label
Serial number
Hub for
U.S. market
Philips North America
3000 Minuteman Road
Andover, MA 01810
Hub for
European market
Hub for
U.K. market
Philips North America
3000 Minuteman Road
Andover, MA 01810
Philips North America
3000 Minuteman Road
Andover, MA 01810

6 Getting to Know Your Hub
What do the lights mean?
There are two lights on the front of your Hub that light up
in dierent colors to give you information. Each light has an
accompanying symbol.
The sending light (left light)
The radio tower symbol shows you the status
of the Hub’s sending function. Table 1 explains
what it means when the light for this symbol
changes color.

6 Getting to Know Your Hub Getting to Know Your Hub 7
Table 1. Sending status
Sending light
color (left light) Sending status
Flashing
GREEN
• Your Hub is starting up and
searching for a connection to the
network.
 It can take up to 5 minutes to
complete the initial connection. Do
not unplug the Hub while the light
is flashing GREEN.
• Your Hub is sending data.
Solid
GREEN
Your Hub is connected to the network
and is ready to send data.
Solid
BLUE
Your Hub successfully sent your
medical device data to the service
provider that supplied your Hub. Both
the sending light and reading light will
turn solid BLUE for 5 seconds.
Flashing
ORANGE
Your Hub is unable to connect to the
network and is not ready to send data.
 Wait for up to 5 minutes to see if a
signal is found and the light turns
solid GREEN. If not, unplug the
Hub and move it to a new location
with better cellular (or WiFi)
coverage. Move all the medical
device(s) you want to use with the
Hub to the new location.
(table continued on next page)

8 Getting to Know Your Hub
Sending light
color (left light) Sending status
Solid
ORANGE
Your Hub failed to send your medical
device data.
 No user intervention is needed.
The Hub will attempt to resend the
data at a later time.
O
(no color)
No power is being supplied to the Hub,
or the Hub is not plugged in.
The reading light (right light)
The home symbol shows you the status of
the Hub’s reading function. Table 2 explains
what it means when the light for this symbol
changes color.

8 Getting to Know Your Hub Getting to Know Your Hub 9
Table 2. Reading status
Reading light
color (right light) Reading status
Solid
GREEN
Your Hub is ready to read data from
your medical device(s).
Flashing
GREEN
Your Hub is communicating with your
medical device(s).
Solid
BLUE
Your Hub successfully read data from
your medical device(s). Will stay
solid BLUE until your Hub has
successfully sent your data to
the service provider that supplied your
Hub.
Solid
ORANGE
(up to 90
seconds)
Your Hub failed to read data from your
medical device(s).
 To resolve, take the reading on
the medical device(s) again. If the
reading light turns solid ORANGE
a second time, contact the service
provider that supplied your Hub.
O
(no color)
Your Hub is not ready to read data
from medical devices.
 If this condition persists for more
than 5 minutes, your Hub will
automatically restart. No user
intervention is needed. If your
Hub does not return to the ready
state within 30 minutes, contact
the service provider that supplied
your Hub.

10 Getting to Know Your Hub
What do the sounds mean?
When sounds are enabled, the Hub plays short sounds/
melodies to indicate specific events or conditions have
occurred. Table 3 explains what it means when the Hub
plays sounds.
Table 3. Sounds on the Hub
Title Melody Events/Conditions
Hub ready Six tone melody After start up, your Hub
is ready to wirelessly
connect to your medical
device(s).
Information
received
Two short tones Your Hub successfully
received data from your
medical device.
Success Four short tones Your Hub successfully
transmitted your data to
the service provider that
supplied your Hub.
Alert Long tone
repeated one or
more times
• Your Hub failed to
receive valid data
from your medical
device.
• Your Hub is unable to
connect to the long-
range network.
 Sounds are turned o by default. If you would
like your Hub to play sounds, notify the service
provider that supplied your Hub.

10 Getting to Know Your Hub Getting to Know Your Hub 11
How Wireless Works
Your Hub’s wireless service is dierent from your wired
home phone service. Unlike wired services, wireless
communications travel over the air and can be aected
by the environment. Rain, snow, fog, falling leaves, water,
mountains, canyons and even buildings may aect service.
All wireless services are subject to “dead zones” or “no
coverage” areas.

12 Using Your Hub
Using Your 2net Hub
Starting Up the Hub
To start using your Hub, first, plug it into a standard
electrical wall outlet in the same room as the medical
device(s) with which you want to use it. There is no
power switch.
 To ensure the best performance,
plug in the Hub in an upright
position and leave it plugged in.
1. When you plug the Hub into an electrical wall outlet,
the sending light flashes GREEN. This means your
Hub is starting up and searching for a connection to
the cellular (or WiFi) network.

12 Using Your Hub Using Your Hub 13
 It can take up to 5 minutes to complete the initial
connection. Do not unplug the Hub while the light
is flashing GREEN. If you do unplug the Hub, just
plug it back in and start up will resume.
2. The sending light stops flashing and remains
solid GREEN when the Hub has successfully
connected to the network, and coverage is good.
3. After startup, the reading light turns solid GREEN.
When both the reading light and the sending light are
solid GREEN, your Hub is ready to receive data from
your medical devices.
 If audio is enabled, the Hub Ready sound will play
when the Hub is ready.

14 Using Your Hub
 If the sending light is flashing ORANGE,
it means coverage is bad. Refer to the
Troubleshooting Tips, for help.
 If audio is enabled, the Alert sound will play when
your Hub fails to connect.
Collecting Medical Data from Wireless Devices
First, confirm that both the sending light and reading
light on your Hub are solid GREEN. Then, use the medical
device(s) provided with your Hub to take a reading.
1. Your Hub automatically receives data from your medical
device(s). The reading light flashes GREEN while
medical data is being received.
 Your medical device might have a “transmit”
button or function that you may need to activate
to transmit data. Follow the instructions provided
in the user manual for your medical device.

14 Using Your Hub Using Your Hub 15
2. The reading light turns solid BLUE for five seconds
when your data has been successfully received.
 If audio is enabled, the Information sound will play
when your data has been successfully received.
3. After receiving the medical device data, the Hub will
automatically send the data to the service provider that
supplied your Hub.
4. The sending light flashes GREEN when the Hub is
sending data over the cellular (or WiFi) network.

16 Using Your Hub
5. Both the sending light and reading light turn
solid BLUE for five seconds when the Hub successfully
sends your medical data to the service provider that
supplied your Hub.
 If audio is enabled, the Success sound will play
when your data has been successfully sent.
6. When the Hub has finished sending data, both the
sending light and reading light turn solid GREEN
which means the Hub is again ready to read and send
medical data.