Philips 6000 Series User manual

6000 Series
XU6500
Auto-Washing Robot
Vacuum Cleaner
Scan the QR code to
download Philips Home
Run Robot App

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Contents
1. Important safety Information ......3
Introduction ...........................................................3
Important................................................................3
Electromagnetic Fields (EMF) ............................ 4
Battery safety instruction....................................4
Recycling................................................................. 5
Warranty Policy .....................................................5
2. Product composition.......................6
Packaged contents...............................................6
Product components ...........................................7
3. Product Installation...................... 11
Safety precautions before use.........................11
Installation before use.......................................12
4. Operation guidelines................... 15
Downloading of App and access to Internet...15
Starting of cleaning............................................16
Function description..........................................18
5. Components Maintenance......... 19
Dust bin maintenance.......................................19
Mop maintenance..............................................20
Mid-range brush and side brush maintenance....21
Drive wheel and omni-directional wheel
maintenance........................................................22
Cleaning of sensors and charging contacts ..23
Cleaning of water tank and docking station ...23
Shutdown for Storage.......................................26
Maintenance and components replacement
frequency..............................................................27
6. Troubleshooting of Common
Problems......................................... 27
7. Replacing of accessories ............. 30

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1. Important safety Information
Introduction
Congratulations on your purchase and welcome to Philips! To fully benet from the support that Philips
oers, scan the QR code on the front to register your product.
Important
Read the entire user manual carefully. Follow the instructions to properly use the product to avoid damage
caused by misoperation.
Danger
-The product is intended for use only at an indoor temperature (0–35°C). Do not use it at a high
temperature (above 35°C), at an extremely cold temperature (below 0°C), or in a humid, ammable,
explosive, or corrosive environment.
-Do not use the appliance to vacuum any hot substances (burning cigarette butts, matches, hot ash, etc.),
ultra-ne substances (lime, cement, gypsum powder, ash, carbon powder, etc.), hazardous substances
(solvents, descalers, etc.), chemicals (acidic substances, cleaners, etc.), or other substances with
undetermined physical properties.
-Do not use the appliance to vacuum detergents, kerosene, gasoline, alcohol, paints, or fragrances, which
may cause a short circuit in the appliance, re, or explosion.
-Do not use the appliance to vacuum toner, toner powder, or other inammable substances used in laser
printers or copiers, which may cause a re or explosion.
-Do not use the appliance to vacuum any burning or smoking objects such as ash from burning heat
sources, burning cigarettes, or matches.
-Before maintenance, remove the plug from the socket outlet and turn o the power switch. Do not touch
the power plug or product with wet hands, as this may result in an electric shock.
-Do not immerse the product or adapter in water or any other liquid, or rinse them directly under a faucet.
Dry washable components thoroughly after daily cleaning before installing them before use .
-Do not wipe or clean the charging contacts with a wet towel, wet cloth, or wet hand, so as to avoid damage.
Warning
-The product is designed to clean home oors only, and can be used in indoor oor environments such as
wood oors, tiles, and short-wool carpets (remove the mop before cleaning the carpet). Do not install,
charge, or use the product outdoors, on a surface other than the ground, in a waterlogged environment,
or in a commercial or industrial environment.
-Do not use the appliance to vacuum sharp objects such as broken glass, small toys, pins, paper clips, and
stones, which may clog and damage the appliance.
-Do not ll the water tank with cleaning uids. Do not ll the water tank with other cleaning uids,
disinfectants, or additives, otherwise serious damage may be caused to the robot and the docking
station. Such damage will be considered as "manual damage caused by improper use" and shall not be
covered by the free warranty.
-Do not use it in a suspended scenario without a guardrail to avoid accidental falls that may result in
personal injury.
-The product can only be used with the adapter, battery, power cord, and docking station attached. Users
shall not replace these accessories without permission; otherwise it may lead to product damage.
-Do not use the product with any power converter; otherwise the warranty will expire immediately and a
hazard may occur.
-If the power cord is damaged, please contact our after-sales team for replacement to avoid a hazard.
-Do not allow clothing or any parts of the body (hair, ngers, etc.) to get caught in the side brush, wheels,
and crevices of the robot. Failure to do so may result in personal injury.
-Do not sit or stand on the robot or the docking station.
-If any damage to the main unit or non-wearable accessories of the product is found, please contact a
Philips-designated or authorized maintenance technician for help. Do not allow anyone to disassemble,
repair, or modify the product.
-This appliance can be used by children aged from 8 years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and knowledge if they have been given supervision

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or instructions concerning use of the appliance in a safe way and understand the hazards involved.
Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children
without supervision.
Caution
-Do not use the product to clean severely greasy, viscous, or dying stains such as shoe polish, paints, and
dyes, which are not within the scope of application of the product.
-The product is not intended for use by persons with reduced physical, sensory, or mental capabilities
or without relevant experience and knowledge, unless they have been given supervision or instruction
concerning use of the product or have understood the hazards involved.
-Children shall not play with the product or use, clean, or maintain the product without supervision, and
shall stay away from the appliance in service.
-Children shall not play with the product packaging bag, as this may lead to suocation.
-Place the docking station against a wall on a at surface. Do not move the docking station when the
product is working to prevent impact on product functions.
-Before use, tidy loose wires from the ground. Power supply through loose wires will trigger a hazard.
-Put away perishable objects to avoid any collision and subsequent damage when the main unit is in service.
-Do not allow people or pets to get close to the rotating position of the brush head while the robot is working
to avoid injury.
-After use, keep the appliance in a cool and dry place. High temperature and humidity will aect its
insulating properties and service life.
-Clean the product before storage to avoid odor if it is not to be used for a long time. Remove the
stocking station plug from the socket outlet. Charge the main unit fully before storage, and turn o the
switch power at the bottom. Recharge the appliance every two months to prevent battery over-discharge.
-Do not place the main unit upside down upon completion of daily maintenance. Do not use radar,
surface cover, cushion bumper, or the like as a handle to carry the main unit.
-Make sure the product is in a power-o and shutdown state if it is to be transported. Empty the water
tank and dust bin, and clean the product before packaging. It is recommended to use the original
packaging box.
-Only use the station supplied to charge the appliance. For XU6500, use only with XU6500 Charging
Station supply unit, and must use the adapter provided with the base station to charge the appliance.
-The appliance use Li-ion battery, and the cell is LG INR21700M50LT, battery pack capacity is
4550mAh(4S1P).
-Do not recharge non-rechargeable batteries.
-Aquarius WiFi interface is based on 802.11 b/g/n at 2.4G, with a max output power of 54mW EIRP.
Electromagnetic Fields (EMF)
This appliance complies with the applicable standards and regulations regarding exposure to
electromagnetic elds.
Battery safety instruction
1. Use the product only for its intended purpose and follow the precautions and battery-related instructions
in this user manual. Improper use may result in an electric shock, burn, fire, and other hazards or injuries.
2. The product is only intended to work with attached Philips batteries. Use of other batteries may result in
a safety incident.
3. Before disposal of the product, remove the batteries from the robot. It is inadvisable for users to remove
the battery pack by themselves. Please contact Philips' professionals to handle it.
4. Take necessary safety precautions when using tools to open the product or disposing of the battery.
5. Battery removal procedure:
A. Power off the appliance before removing the battery.
B. Use a screwdriver to remove the bottom screws, and remove the front bumper and middle enclosure
in turn.
C. Remove the main board and battery cover.
D. Remove the connecting wire between the battery and the robot.
E. Remove the battery.
6. In case of any need to replace the battery, contact our after-sales service department.

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7. Do not damage the battery when removing it, otherwise it may cause a short circuit or battery leakage. In
case of battery leakage, be careful not to let the liquid stick to your skin or clothing. In case of accidental
contact, rinse immediately with clean water. Seek immediate medical attention in case of persistent
discomfort.
8. To avoid accidental short circuits after the battery is removed, do not allow the battery terminals to
come into contact with metal objects (coins, hairpins, rings, etc.). Do not expose the battery to high
temperatures.
9. Properly dispose of the used batteries of the product. Follow local environmental regulations in disposing
of batteries at the designated recycling sites, as batteries contain hazardous substances that are harmful
to the environment.
Recycling
-This symbol means that this product shall not be disposed of with normal household waste
(2012/19/EU).
-Follow your country’s rules for the separate collection of electrical and electronic products.
Correct disposal helps prevent negative consequences for the environment and human health.
Warranty Policy
Free warranty shall not apply in the following situations:
A. The damage to the product results from the user's improper operation and storage of the product or
failure to strictly comply with the user manual.
B. The complete appliance and components have exceeded the free warranty period.
C. The damage to the product results from the disassembly performed by maintenance personnel who are
not employed or authorized by Philips.
D. The user fails to provide a valid proof of purchase number.
E. The warranty card model number does not match the product serial number or has been altered.
F. The damage to the product or the fault results from natural disasters or other irresistible factors or
accidental factors or human causes (including operating errors, improper plugging/unplugging,
scratching, handling, bumping, and entry of improper voltage) that are not attributable to product
design, manufacturing, quality, etc.
G. Quicker battery discharge due to aging or improper use of the battery.
H. The aging, wear and tear, and other issues result from normal use of the product, and do not affect its
proper operation.
Warranty periods: Two-year warranty period for main unit (excluding battery), two-year warranty period for
docking station and power cord, and one-year warranty period for battery. The mop, side brush, lter and
rolling brush are consumables and not covered by free warranty.
To check more details about terms and conditions, please visit
Singapore:https://www.philips.com.sg/c-w/support-home/warranty/warranty-bl.html
Malaysia:https://www.philips.com.my/c-w/support-home/warranty/warranty-bl.html
Vietnam:https://www.philips.com.vn/c-w/support-home/warranty/warranty-bl.html

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2. Product composition
Packaged contents
Main unit x1 Docking station x1
Mop x2 Docking station power cord x1
www.philips.com/welcome
User Manual
Bird brush x1 User Manual x1

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Product components
Main unit
Start button
• Short press once: to start cleaning/pause cleaning.
Recharging button
• Short press once: to return to the docking station, and enable
charging/mop cleaning.
• Press and hold for 3 s: child lock function.
+ Recharging button + Start button
• Press and hold them for 3 s: to start network pairing.
• Press and hold them for 15 s: to restore factory settings.
Main unit light
• White light always on: working in progress/charging completed.
• White light breathing: charging in progress (power level ≥ 20%)/
self-cleaning in progress /air-drying in progress.
• White light ashing: returning to the docking station.
• Orange light breathing: charging in progress (power level ≤ 20%).
• Orange light ashing: network pairing in progress/restoring
factory settings in progress/abnormal operation or fault.
Docking station
Docking station light
• White light always on: returning to the docking station/working in
progress/charging in progress/charging completed.
• Green light breathing: self-cleaning in progress/air-drying in progress.
• Orange light ashing: water tank not installed/dirty water tank lled/
abnormal operation or fault.

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Product components
Radar
Sensor along the wall
Surface cover
Button
Recharging
sensor
Cushion bumper
Charging contact
Dust bin
Button to remove lter
Button to remove dust bin
Vacuum port
Filter
Mop
Cli sensor
Power switch
Wheel Mid-range rotating brush
Mid-range cover
Omni-directional wheel
Side brush
Main unit

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Product components
Mop assembly
Mop
Docking station Surface cover
Light indicator
Charging contact
Overow sensor
Cleaning rib
Remove the cleaning rib for cleaning.
Ramp
Align the ramp and press it downward.
Finish the installation after hearing a
"clicking" sound.
Lift up the ramp to take it out for cleaning.

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Product components
Water tank (all-in-one water tank)
Drain the dirty water
Open the cover lid of the dirty water tank,
Drain the dirty water, and then close up
the lid.
Add clean water
Open the cover lid of the clean water tank
before the rst use,
and ll the tank with clean water.
Pay attention to the water level when
adding water. Prevent overlling.
Close up the lid tightly after adding clean
water.
Water tank latch
To clean the inside of the water tank,
release the side latches of the water tank.
Take out and clean the water tank.

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3. Product Installation
Safety precautions before use
• Before use, put the table, chairs, and other items in order, and gather the slippers, wires, and other ground
objects to improve the working eciency of the robot.
• If using the robot in a duplex house, make sure that there are safety barriers to prevent it from falling.
Note: Upon completion of map building, use the App to set up a virtual wall at the edge of the stairs and
other locations.
Virtual wall in forbidden area
• Before use, open the door of the room to be cleaned. Remove the carpet (if any) in front of the door to
help the robot build a map, draw a complete map of the whole house, and clean the whole house.

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• The maximum surmountable obstacle height of the robot is 20 mm. If the threshold of the living room or
other rooms is higher than 20 mm, the robot may not be able to access it.
20mm
Installation before use
• Installation of docking station ramp: Take out the docking station ramp from the package, install it
at the base plate connection directly in front of the station, then press it downward, and complete the
installation when you hear a "clicking" sound. To remove the ramp for cleaning, lift it upward from the
side handle.
• Installation position of docking station: Install the docking station on a level surface, at against a wall.
Make sure there is no obstacle 1.5 m in front of the station or 0.5 m on either side.
≥1.5m
≥0.5m
≥0.5m

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• Connect the power cord
• Addition of clean water: Take out the water tank from the docking station, open the lid on the water
lling port, add clean water into the tank via the lling port, and put back the water tank into the station.
Note: When adding water, please pay attention to the capacity of the water tank to prevent overlling.
Close up the lid tightly after adding water.
Do not ll the water tank with cleaning uids. Do not ll the water tank with other cleaning uids,
disinfectants, or additives, otherwise serious damage may be caused to the robot and the docking station.
Such damage will be considered as "manual damage caused by improper use" and shall not be covered by
the free warranty.
Do not ll the water tank with hot water (above 60°C).
• Take out the protective strip of the main unit: Take out the protective strip of the cushion bumper of
the main unit before use.
Note: Take o the transparent protective sticker on the cushion bumper before use and tear down the
transparent anti-scratch sticker from the docking station.

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• Mounting of side brush, mop holder, and mop: Align the side brush with the hole at the bottom of the
main unit, press it gently, and complete the installation when you hear a "clicking" sound. To better build
a home map, before the rst use, it is recommended to remove the mop components of the main unit,
and start map building and cleaning in the cleaning mode. After initial map building and cleaning, put
back the mop components to start mopping and cleaning.
• Power-on and charging: Note that the power switch of the main unit is located at the bottom. Before
use, move the power switch to the position "I". After power-on, short press the Recharging button of
the main unit to call the robot back to the docking station. Before the rst use, charge the main unit fully
(about 4 h) to ensure that the robot works properly. Note that the light indicator will ash white when the
main unit is in the charging state and will turn white and be always ON after full charging.
Power switch

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4. Operation guidelines
Downloading of App and access to Internet
• Downloading of App: Search and download "Philips Home run" in the mobile store, or scan the QR code
below to download the App directly to learn more about the product and experience more functions and
services. Then follow instructions in the App to complete registration, login, and network pairing. Make
sure your phone is connected to a Wi-Fi network before network pairing.
• Access to network pairing: Press and hold the Recharging button and Start button for 3 s until you hear
the voice prompt, in which case the light indicator of the main unit ashes orange and the appliance
enters the network pairing state.
• Addition of appliance: Open the App to create a new account, and follow instructions in the App. Before
Wi-Fi setting, make sure the main unit and the Wi-Fi network meet the following requirements.
Note: The product is available for fast network pairing via Bluetooth. You can turn on Bluetooth to access
the Internet.
A. Main unit:
The main unit has at least 20% battery power or is on the charging dock.
B. Wi-Fi network:
Use the correct password for the wireless network.
Do not use a VPN (Virtual Private Network) or proxy server.
The Wi-Fi router supports 802.11 b/g/n and IPv4 protocols.
The router band is 2.4 GHz or a dual-band router that supports the 2.4 GHz band is used. The main
unit does not support the 5 GHz band.
If the main unit fails to access the Wi-Fi network on the 2.4/5 GHz dual-band, switch to a 2.4 GHz
network for Wi-Fi setting. Switch back after Wi-Fi setting.
When connecting to a hidden network, make sure to enter the correct network name - SSID (case
sensitive) and connect to a 2.4 GHz wireless network.
When using a wireless extender/repeater, make sure the network name (SSID) and password are the
same as the primary network.
Set the rewall and port of the Wi-Fi router to allow the main unit to connect to the App server.
C. Network security requirements:
Connect to WPA and WPA2 networks based on TKIP, PSK, AES/CCMP encryption.
D. Wi-Fi connection failure
In case of failure to control the main unit with a smartphone, please try the following solutions. If the
problem persists, please contact our customer service team in time.
If other operations are triggered during networking, the light indicator will change and the appliance
will remain in the network conguration status.
If the connection between the smartphone and the robot fails, reset the Wi-Fi network again to enter
the network pairing mode and then add the network again.
Please follow instructions in the App for actual operation on account of the version upgrade and update.

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Starting of cleaning
• Initial charging: Before the rst use, turn on the power switch at the bottom of the main unit and put it
in the docking station for full charging, so as to ensure the robot can complete initial cleaning properly.
• Starting of cleaning: To better build a home map, it is recommended to remove the mop components
of the main unit before the rst use. Put the main unit in the docking station. Press the Start button on
the main unit or the App to build a map for cleaning purpose. After initial map building and cleaning,
put back the mop components onto the main unit. Press the Start button on the main unit or the App to
enable the mopping mode. Before entry into the mopping mode, the docking station will enable mop
washing. After washing, it will enter the mopping mode to start cleaning from the farthest room to the
nearest.
• Pausing of cleaning: During cleaning, press the Start button or the Start button on the App to pause
cleaning.

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• Resumption of cleaning/wakeup of main unit: After a pause, press the Start button on the main unit or
the App again to continue the cleaning task. If the main unit is inactive for too long (over 10 min), it will
enter the Sleep mode, with a diminishing brightness of its power indicator. Press the Start button on the
main unit to wake it up. The robot will automatically shut down if left in Sleep mode for more than 12 h.
Restart is required for use again.
• Return to the docking station & ending of task: To call back the robot to the station, press the
Recharging button on the main unit or enable the recharging function on the App, in which case the
robot will return to the station/enable mop washing and recharge. By default, the robot will automatically
return to the station to wash the mop after cleaning certain area. After that, it will continue the cleaning
task. After nishing the cleaning task, the robot will automatically return to the station to clean and air-
dry the mop, recharge, and the like.
Note: After each cleaning task, timely clean the dust bin and water tank.
• Timely clean the dust bin and water tank: Upon completion of the cleaning task, timely remove the
dust in the dust bin of the main unit and the dirty water in the water tank of the docking station to avoid
odor and bacterial growth due to long-term storage of dust and dirty water.

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• Denitions of button functions
Buttons (main unit) Operation Function
Start button Short press once Start/pause cleaning
Start button Press and hold for 3 s Startup/shutdown
Recharging button Short press Enable recharging
Recharging button Press and hold for 3 s Child lock
Long press it to disenable child lock
Start button +
Recharging button
Press and hold the two buttons at the
same time for 3 s
Press and hold the two buttons at the
same time for 15 s
Network pairing mode
Restore factory settings
Function description
• Suction power gear setting (only supporting operations in the App)
Users may set the working suction power gears of the robot in the App. The gear settings are as follows:
Quiet gear
Standard gear
Medium gear
Powerful gear
• Mopping power gear setting (only supporting operations in the App)
By default, the robot starts mopping with a low-gear water level. Users may set the water level in the App.
• Automatic mop washing
Every time before mopping, the robot will wash the mop rst. By default, the robot will automatically
return to the docking station to wash the mop after each cleaning of 10 m² area. After nishing the
mopping task, the robot will automatically return to the docking station to wash and air-dry the mop, and
recharge.
Note: Do not open the water tank cover during mop washing, otherwise the service of the robot may be
aected.
• Mop air-drying
Upon completion of the cleaning task, the robot will return to the docking station to clean and air-dry
the mop, which will last for 8 h. The eect of air-drying is subject to the humidity and temperature of the
home environment.

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5. Components Maintenance
Dust bin maintenance
• Open and empty the dust bin.
• Remove the lter.
• Remove the dust inside the lter and dust bin with a bird brush.
Note: After cleaning, leave the dust bin and lter to dry thoroughly before reinstallation for use. Do not
use hot water or detergent to clean the lter.

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• Use clean water to rinse the dust bin and lter, and then shake o the water droplets on the dust bin and
lter.
Note: After cleaning, leave the dust bin and lter to dry thoroughly before reinstallation for use.
• Dry the dust bin and lter after shaking o the water droplets.
Mop maintenance
• Remove the mop assembly and tear o the mop. Rinse the mop assembly with clean water. Do not scrub
the mop vigorously, so as to avoid damage. After cleaning, leave the mop assembly and mop to dry
thoroughly before reinstallation for use.