Philips ADD4963 User manual

Dispenser
ADD4963
User Manual

Main technical specication
1 1
Product overview
2 2
Indicator panel and switch
3 3
Instruction
·UV-LED light
4 4
5
Precautions
5 5
Cleaning and maintenance
6 7
Trouble shooting 8
9
9
Guarantee and Service
7
Packing list
8
9
Content

1 Main technical specication
Model
Rated voltage
Rated frequency
Heating power
Cooling power
Hot water
Cold water
Environmental temp.
Coolant
Relative humidity
Protection of anti-electric shock
ADD4963
220-240V~
50Hz/60Hz
500W
85W
≥90℃, 5L/h
≤10℃，2L/h
S T/ T
R134a, 38g
≤90%
I
1

2 Product overview
Child safety lock
1
Indicator panel
2
Cold water faucet
3
Ambient water faucet
4
Hot water faucet
5
Drip tray
6
Lower cabinet door
7
Water bottle cap with hose
8
9
10
11
12
13
Water bottle
Power switch
Condenser
Power cord
Dispenser ushing drain
1
2
3
4
5
6
7
8
9
10
11
12
13
2

3 Indicator panel and switch
When the dispenser is connected with power and the power button switches to ON, the
power on indicator will light up.
When the dispenser is heating up the water in the hot water tank, the heating indicator light
will be on.
When the dispenser is cooling the water in the cold water tank, the cooling indicator light will
be on.
When there's no water left in the bottle, the water shortage indicator will be on. Replace with
a new bottled water and the indicator will switch o automatically.
At the back of the dispenser there is a red switch which controls the heating power, and a green
switch controlling the cooling power.
You can turn it on when you need hot or cold water.
Water shortage indicator
Cooling indicatorHeating indicator
Power on indicator
Indicator panel
3
Heating switchCooling switch
Power Switch

If you rst turn on the switch, for optimal temperature, the dispenser will need around 20
minutes for hot water and around an hour for cold water.
4 Instruction
(1) Unpacking the water dispenser
· Cut and remove the straps from the box. DO NOT turn the box upside down, or lay it on its
side. The bottom of the box is separate from the top section. Lift straight up on the top box
section to remove the top box section. Remove the Styrofoam packaging and plastic bag.
Lift the water dispenser o the bottom of the bottom of the box. Wipe it clean if necessary.
· Place the machine on a hard, at surface. Make certain the unit is leveled. The unit should
not be placed near direct sunlight or other source of heat.
· It is best to place the water dispenser in an area with good air circulation. Make sure there is
at least 4 inches (10cm) of space between the back of your water dispenser and the wall.
Keep a minimum distance of 2 inches (5cm) on each side of your water dispenser.
Warning: the drain plug on the back of the unit may become loose during shipping. Fasten
the drain plug tightly before you start to operate the unit. If the drain plug is loose, the unit
may leak and cause oor damage.
(2) Settling water bottle
· Make sure the water dispenser is not plugged into an electrical outlet.
· Open the door of the lower cabinet.
· Place full water bottle on oor. Remove the plastic cover over the mouth of the water bottle.
· Place the stainless tube inside the bottle and place the water bottle cap rmly over the
mouth of the water bottle.
· Attach the hose to the top of the cap using the quick connect system shown below*.
· Slide the bottle inside the cabinet and close the lower cabinet door.
* Your new water dispenser features an adjustable quick connect system. For proper
operation, make sure the connector is sealed tight (Fig. 1);
The connector can be removed easily for cleaning with warm soapy water (Fig. 2);
The stainless steel tube can be adjusted up and down to accommodate both 3 gallon and 5
gallon water bottle (Fig. 3).
4

Note: If there is not a secure connection between the hose cap and the connector on the
water dispenser, the water pump will operate but the water dispenser will not dispense water.
Make sure the hose is connected to the water dispenser correctly.
(3) Dispense water
· Plug the water dispenser into a grounded power outlet. The unit will pump the water from
the water bottle into the cooling and heating tanks.
· Press the hot water button until water ows out.
· Turn on the power switch on the back of the unit to heat or cool the water. The indicator light
will be on when heating or cooling is working. To get optimal temperature, do not turn o the
power switch until heating or cooling is done.
· Enjoy the hot or cold water you need.
· If you do not need hot or cold water, turn o the power switch to conserve energy.
Note: please wait until the water pump stops running before using the unit. If the water tank is
not full, no water will dispense from the water faucet.
5
UV-LED light
The UV-LED light is installed in the cold water tank to kill the bacteria which may grow inside.
It's controlled automatically by the software program once the dispenser is connected
with power.
Warning
When using electrical appliances, basic safety precautions should be followed to reduce the
risk of re, electric shock, and injury to persons or property. Read all instructions before using
any appliance.
5 Precautions

· Do not let hot water touch bare skin. Keep combustible material such as furniture, bedding,
pillows, clothes, and/or papers away from the back of the unit.
· Do not operate this, or any other appliance with a damaged power cord. No other appliance
should be plugged into the same outlet. Be sure that the plug is fully inserted into the outlet.
· Do not run the power cord over carpeting or other heat insulators. Do not cover the cord.
Keep cord away from high trac areas, and do not submerge in water.
· We do not recommend the use of extension cord as it may overheat and cause a risk of re.
· Exercise caution and use reasonable supervision when the appliance is used by or near children.
· Do not use your water dispenser outdoors. Place the water dispenser away from direct
sunlight and make sure that there is at least 4 inches (10cm) of space between the back of
your unit and wall. Keep a minimum of 2 inches (5cm) on each side of your unit free.
· Do not use this product to dispense anything other than water.
· To avoid a hazard due to instability of the appliance, it must be placed on even and at surface.
· If the supply cord is damaged, please contact aftersales personnel to replace it in order to
avoid a hazard.
· This water dispenser must be positioned so that the plug is accessible.
· Disconnect the plug from the outlet when not in use.
· Remove power plug or disconnect from the main power source before servicing the appliance.
· The appliance is not to be used by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given
supervision or instruction.
· Children being supervised should not play with the appliance.
· Do not store explosive substances such as aerosol cans with a ammable propellant in this
appliance.
· This appliance is intended to be used in household and similar applications
such as: IEC 60335-2-15.
- sta kitchen areas in shops, oces and other working environments;
- farm houses;
- by clients in hotels, motels and other residential type environments;
- bed and breakfast type environments.
· WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.
· WARNING: Do not locate multiple portable socket outlets or portable power supplies at the rear
of the appliance.
6

· To avoid accidents, turn o and unplug the water dispenser from the outlet before cleaning.
· A soft damp cloth may be used to clean the surface of the water dispenser. When necessary,
a mild detergent may be used. DO NOT use corrosive chemical solvents to clean the unit, as
this may damage the surface of the water dispenser.
· DO NOT pour water on the exterior of the unit to avoid getting the internal electrical system
wet . DO NOT immerse the unit in water when cleaning.
· The water bottle cap, hose, and drip tray may be washed in a dishwasher (top rack only).
· Keep the water dispenser 6 inches (15cm) away from the wall so it can work properly. Make
certain all ventilation openings are clear of obstruction.
· Do not damage the heating or cooling system, paying particular attention to the black
condenser or heating radiator on the back of the water dispenser.
· If you will not use the water dispenser for a long period of time, please unplug the power
cord and drain the water dispenser. Drain the water from all faucets, then remove the drain
cap on back and allow it to drain. Make certain the drain cap is fastened tightly when nished.
6 Cleaning and maintenance
7

7 Trouble shooting
Trouble Possible causes Solutions
1. Unit is unplugged.
2. Main power supply is o.
3. Damaged water dispenser.
4. The water bottle cap is not
attached properly to the
connector on the water dispenser.
1. Plug the power cord into an socket.
2. Reestablish main power supply.
3. Replace the dispenser or send for
service
4. Connect properly.
Unit does
not dispense
hot and
cold water.
1. Over consumption of cold water in
a short time.
2. System Malfunction
3. The ventilation around the unit is
insucient.
4. The temperature of water in the
water bottle is too high. (When the
bottle is exposed to direct sunlight
for a long time.
1. Over consumption of hot water in
a short time.
2. System Malfunctions
1. The top portion of the faucet has
become loose.
2. The faucet has been damaged.
1. The Hose Connector is not
connected properly or the inside
hot or cold water tanks is leaking.
2. The drain cap on the back is not
fastened properly.
1. Make sure the hose connector is
properly connected. Contact dealer
if a water tank is leaking
2. Tighten the drain cap. If the sealing
silicon material inside the drain cap
is torn or damaged, then replace
with a new one.
Clean the hose in the dishwasher
(top rack only) or let it soak in dish
soap. The strange taste usually goes
away after the rst bottle has been
used up.
This is not uncommon with new
water dispensers. Do not worry,
this is not dangerous to your health.
This water dispenser is FDA
approved.
Unit does
not dispense
cold water.
Unit does
not dispense
hot water.
Water leaks
from the
faucet.
Water is
dripping out
of the water
dispenser
and onto
the oor.
The water
being
dispensed
has a strange
taste.
1. Wait a moment for the water to cool.
2. Contact aftersales personnel for
support.
3. Space the unit from the wall by
more than 15 cm.
4. Place the water bottle in a cool
location out of direct sunlight.
1. Wait a moment for the water to heat.
2. Contact aftersales personnel for
support
1. Tighten the top threaded portion
of the faucet.
2. Contact aftersales personnel for
support.
8

8 Guarantee and Service
9 Packing list
This product includes a two-year warranty for the dispenser and three-year warranty for
compressor from the date of purchase. If you need more information, please
visit: www.Philips.com.
Within the warranty period, you will receive free warranty service for any
damage caused by the manufacturing process or components under normal operation
conrmed by our maintenance service.
The warranty service does not include frequent replaced consumable components (water
purier lter, pitcher lter, granular activated carbon, ion exchange resin, hollow ber
membrane, etc.)，auxiliary devices, transportation fee and door-to-door service.
Please show the proof of purchase to the service personnel during maintenance.
You cannot receive free warranty service under the following conditions:
1. Damage by improper operation, such as improper components connection, improper
installation, deprived of manual use, misoperation.
2. Negligence and damage because of transportation or other accident.
3. Maintenance and modication without approval.
4. Other damage caused by force majeure (such as natural disaster, abnormal voltage, etc.).
5. Damage caused by general use outside home (e.g. industrial and commercial use).
6. Aging, wear and tear caused by normal operation of the product without aecting normal
operation of the product.
This statement serves as a publicity for free maintenance within the specied time limit and
conditions, and does not limit the legal rights of consumers.
Water dispenser
User Manual
Supporting brackert kit
1x
1x
1x
9

Please keep this user manual for future reference.

© 2019 AquaShield
All rights reserved.
The Philips trademark and the Philips Shield Emblem are registered trademarks
of Koninklijke Philips N.V. used under license.
This product has been manufactured by and is sold under the responsibility of Hong Kong AquaShield Health
Technology Company Limited and Hong Kong AquaShield Health Technology Company Limited is the warrantor
in relation to this product.
Rev A Sep 19
Specications are subject to change without notice
www.philips.com/welcome
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