Pinnacle Technology KP7X User manual

USER MANUAL
KP7X PRINTER
PINNACLE TECHNOLOGY CORP.
Tel: [phone] Fax: [phone]
Http:// www.aclas.tw Email: [email protected]

Safety Precautions
Before using the present appliance, please keep the following safety regulations in order to prevent
any hazard or material damage.
1. WARNING
（1）Connect the printer with a reliable grounded power receptacle. Do not plug with large
electronic machines in one multi-outlet, which can provoke power fluctuation or
over-heating, even a fire.
（2）Only can use the supplied adapter.
（3）Do not keep the machine in a hot, wet or polluted place.
（4）Do not plug in or unplug with your hands wet.
（5）Do not pull the cable to unplug. This can damage the cable, which is the origin of a fire or a
breakdown of the printer.
2. CAUTIONS
（1）Install the printer on the stable surface. If the printer falls down, it may be broken and hurt
you.
（2）If you find a strange smoke, odor or noise from the printer, unplug it at once and call your
dealer.
（3）Do not try to disassemble, repair or remodel it for yourself. Call your dealer if you need
these services.
（4）Do not let water or other foreign objects in the printer. If this happened, switch off and
unplug the printer before calling your dealer.
（5）Switch off the printer if you will not use it in a long time.
（6）Make sure the switch is off when plug or unplug the power.
（7）Do not use the printer when it is out of order. Switch off and unplug the printer before
calling your dealer.
（8）Keep this manual for future use.

CONTENTS
1INTRODUCTION............................................................................................................................................. 1
1.1 Application Range ............................................................................................................................. 1
1.2 Unique Functions............................................................................................................................... 1
1.3 Advanced Functions and Features..................................................................................................... 1
1.4 Specifications..................................................................................................................................... 2
1.5 Appearance........................................................................................................................................ 3
1.6 Accessories........................................................................................................................................ 4
2INSTALLATION............................................................................................................................................... 5
2.1 Suspender Installation........................................................................................................................ 5
2.2 Communication Board Replacement................................................................................................. 6
2.3 Paper Installation ............................................................................................................................... 6
3SETTING THE PRINTER ................................................................................................................................ 8
3.1 Using the Printer................................................................................................................................ 8
3.2 Connecting the Computer.................................................................................................................. 9
3.3 Connecting the Power Supply............................................................................................................ 9
4SELF TEST ..................................................................................................................................................... 10
5UNTAKEN RECEIPTS SENSE LEARNING .................................................................................................11
6CONNECTING THE CABLES ...................................................................................................................... 12
6.1 USB Interface (With RS232-D9)..................................................................................................... 12
6.2 Ethernet Interface............................................................................................................................. 13
7DIP SWITCH................................................................................................................................................... 14
8MAINTENANCE............................................................................................................................................ 16
9TROUBLESHOOTING .................................................................................................................................. 17

1
1INTRODUCTION
1.1 Application Range
The quality of easy operation, high speed and stable performance has made the printer one of the
most economical and practical printing devices. It has been applied in various fields such as
supermarkets, department stores, hotels, franchises, finance, telecommunications and ticket
business as a receipt printer. And it could be combined with cash registers, touch-pos terminals,
computers and other equipments.
There are two kinds of printers about KP7X Printer: the printer with warning light and the printer
without warning light.
1.2 Unique Functions
※With receipt no-pickup sensor (worldwide original patent). Any receipt not been picked up will cause
alarm by flash and sound. It is very useful for use in the noisy kitchen. Match with Pinnacle‟s Printer
Server, the receipt will never be lost and could be printed by other printers via CSMA wireless
communication net, if any malfunction occurs.
※Special paper cutter design (the movable cutter is on the upper side). Paper jam can be easily eliminated by
repowering the device; while using printers (brand E,C) of this kind in market whose movable cutter is
designed in the front seat, you must move the gear to withdraw the cutter manually (the cutter cannot
withdraw, if the cover isn‟t open).
※Oblique photoelectric detector (worldwide original patent). It can detect paper precisely, whatever the
paper end is stick to the paper roll, or the KP7X is placed in different places (on the table or mounted on
the wall).
※Never lose any receipt. Ensure every piece of receipt in abnormal state such as no paper, paper jams, cover
opened and power lose
※With cutter easy replacement structure. Replace cutter quickly without opening the cover.
※With water-proof rubber sheet at the paper outlet. Able to prevent from water and oil, which greatly
improves printer‟s reliability while being used in high polluted or greasy environment.
※We are the first one that introduces wireless 433MHz and WIFI technology in kitchen printer, which makes
it avoid the failure contact to communication interfaces because of grease dirt.
※The most complete options of port module in the world. Recommendation: WIFI, CSMA 433MHz (300M
long distance), Ethernet port, RS232 port.And there also has parallel/USB /BT port for your option.
1.3 Advanced Functions and Features
High speed printing: KP7MXHX up to 250mm/s.
Unique easy loading design makes it convenient to installing paper roll.
Able to be mounted on the wall and be cleaned easily.
Water-proof and oil-proof design, easy to clean.

2
1.4 Specifications
Optional type
KP7M1HX
KP7M1MX
Speed
250mm/s
150mm/s
Power Supply
DC24V /2A
Print Method
thermal print
Resolution
203dpi
Paper
Paper type
Thermal paper
Max. Paper width
79.5±0.5mm
Max. Paper roll diameter
Φ80mm
Paper installation type
Easy paper loading
Character
print
Character set
ANK character set, Chinese GB2312,
Traditional Chinese BIG5, 12×24 dots, 24×24 dots
Number of columns
48 columns
Barcode type
UPC-A, UPC-E, Code128, EAN128.Jan8, Jan13(EAN),
Interleaved 2 of 45, Codabar
Data receiving buffer
128KByte
Warning light
Flash and sound
/
Receipt no missing software
Print server
/
Interface
Ethernet, parallel, RS232, USB, WiFi 802.11b, BT, 433MHz
Printer head life
150km (recommend to use high quality thermal paper, such as OJI,
PD-160R or Aclas paper.)
Paper-cutter life
500,000 times
Work Temperature
0℃~ 40℃
Work Humidity
5%R.H. ~ 85%R.H.
Driver
Win9X, WinME, Win2000, WinNT, WinXP, compatible with EPSON
Printing command
Compatible with command ESC/POS
Size
The printer with warning light : 175.8*194*150.3mm
The printer without warning light: 145*194*135.8mm

3
1.5 Appearance
The printer with warning light:
The printer without warning light:
Power switch
Upper cover switch
Upper cover switch
Power switch
Warning light

4
1.6 Accessories
serial cable
USB cable
Communication cable (Different types of printer will match with different kinds of cable.)
Wall fittings (optional)
PC Disk
User manual
AC adapter
AC power cord
Paper roll

5
2INSTALLATION
2.1 Suspender Installation
1. Take off these two foot mat on the back as picture 1 shows.
2. Use two screws to fix the fixer into the wall as picture 2.
3. Fasten the printer on the wall as picture 3 shows:
Picture 1
Picture 2
Picture 3

6
2.2Communication Board Replacement
Note: Make sure that KP7X is powered off when you are changing the communication
board. Power off KP7X for more than 10s, then the communication board can be replaced.
(The following pictures take KP7M1HX for example, and the method of KP7M1MX is the
same as the KP7M1HX)
(1) Use cross screwdriver to unscrew the two screws of the communication board as picture 4.
(2) Take off the communication board and replace it as picture 5.
(3) Finally, install the new communication board along the slot, and lock the two screws. We
suggest that you should tighten the two screws side by side to avoid damaging the main
board.
Note: Don’t press the communication board if it does not at the same level with the printer.
2.3Paper Installation
Note: Bad quality thermal paper with rough surface and low sensetivity may reduce the life
time of the printer head, please use high quality thermal paper, such as OJI, PD-160R or
Aclas paper. The following pictures take KP7M1HX for example, and the
installationmethods of KP7M1MX is the same as the KP7M1HX.
(1) Make sure that the printer is not receiving data; otherwise, data may be lost.
the two screws
Picture4
Picture 5

7
Picture 10
The alignment line
Picture 9
Close the cover by pressing here
Picture 7
Picture 6
Upper cover
button
(2) Open the printer upper cover by pressing the
cover button as picture 6.
(3) Insert the paper roll to the printer as
picture 7.
(4) Be sure to note the correct direction thats the
paper comes off the roll shown as picture 8.
(5) Pull out a small amount of paper to make it
parallel with the alignment line as picture 9，and
then close the upper cover by pressing its front
middle part until you hear a „click‟ sound.
√
×
Picture 8
Thermal sensitive side
(6) After closing the upper cover，tear off the
paper as picture 10.

8
3SETTING THE PRINTER
3.1 Using the Printer
Printer status
Error
light
Power
light
Paper out
light
Warning light
Solutions
Normal state
/
Light on
/
/
/
Cutter jam
Light on
/
/
Make sure the upper cover is closed
correctly and repower on the printer
Upper cover is
not closed well
Light on
/
Flash with
„beep-beep-beep‟
sound
Check the upper cover is closed well.
Upper cover is
not closed or
paper absent
/
Light on
Flash with
„beep-beep-beep‟
sound
Close the upper cover well; if paper is
absent, install the paper first.
Download
program fail
Flash quickly
/
Power off the printer and then restart it
after 10s. If only the power indicator
light keeps lighting, then the printer can
be used normally; if all the lights still
flash, it indicates the printer‟s program is
lost, please update the program.
Paper no
pick-up
/
Light on
/
Flash with
„beep-beep-beep‟
sound
Take away the receipt
Power indicator light
To prompt error
To prompt the paper is run out
Press the button once to advance paper once line. You can
also hold down the Feed button to feed paper continuously.

9
3.2 Connecting the Computer
(1) Power off the printer.
(2) Plug the communication cable securely into the printer, then attach the other end of the cable to the
computer.
(3) If the cable connector is shown as picture 11, tighten the two screws on both sides of the cable connector
after connecting.
3.3 Connecting the Power Supply
※CAUTIONS
When connecting or disconnecting the power supply from the printer, make sure that the power supply is
not plugged into an electrical outlet. Otherwise you may damage the power supply or the printer.
If the power supply’s rated voltage and your outlet’s voltage do not match, contact your dealer for
assistance. Do not plug in the power cord. Otherwise, you may damage the power supply or the printer.
(1) Make sure that the printer‟s power switch is turned off, and the power supply‟s power cord is unplugged
from the electrical outlet.
(2) Check the label on the power supply to make sure that the voltage required by the power supply matches
that of your electrical outlet.
(3) Plug in the power supply‟s cable as picture 12.
Picture 11
Picture 12
Power connector
AC Adapter

10
4SELF TEST
Press key „Feed‟and hold it, and then power on the machine at the same time, it will print a piece
of Test Page. The information of this Test Page includes the printer‟s model, version, ID and the
default setting of the dip switch when leave factory.
Here shows the
information about the
device‟s version/print
density/print speed etc.
Here shows the
information about code
page and barcode type.
Here shows the
information about the
default setting of the dip
switch when leave factory.
Selftest page (KP7M1HX)
Selftest page (KP7M1MX)

11
5UNTAKEN RECEIPTS SENSE LEARNING
KP7X printer has the paper no-pickup sensor. When there is ticket no pick up, the KP7X printer will give a
warning by flashing light and sound. It is very useful for use in the noisy kitchen. But the sensitivity of this
function may be affected after a long time, especially in polluted or greasy area. In this case, the printer must
take untaken receipts sense learning. Please follow steps below:
(1) Press key „Feed‟and hold it, and then power on the machine at the same time, it will print a piece of Test
Page. Still press key „Feed‟until the printer prints out a piece of warning receipt (as picture 13) after about
3 seconds.At this time, the printer sends out a warning „beep-beep-beep‟and the warning light flashes.
(2) Take away the test page and the warning receipt, and then press key „Feed‟, the printer stop
„beep-beep-beep‟. This period time is the learning time of the printer.
(3) Check the learning is successful or not:
Turn off the printer, then press key „Feed‟and hold it, restart the printer to print the test page. If the test
page is not taken away at this time, the printer will sends out a warning „beep-beep-beep‟; after taking away
the page, the printer stops sending out the warning „beep-beep-beep‟. This indicates the learning is
successful.
If the learning fails, the printer will resent out the warning receipt when restart it. Please relearn it until it works
well. (Untaken receipts sense learning has done before it leave factory, this problem is in a rare occasion.)
Warning !!!
Untaken receipts judge voltage Vj has not yet
learned, please relearn.
Picture 13

12
6CONNECTING THE CABLES
NOTE: Before connecting any of the cables, make sure that both the printer and the host
are turned off. Here The following pictures take KP7M1HX for example, and the connecting
ports of KP7M1MX is the same as the KP7M1HX except the DC power port.
6.1 USB Interface (With RS232-D9)
USB Port Definition
Pin No.
Signal Name
Function
Shell
Shield
Frame Ground
1
VBUS
Host Power
2
D-
Data Line（D-）
3
D+
Data Line（D+）
4
GND
Signal Ground
RS232 (D9) Port Definition
D-
D+
Printer side
Host side
The definition of D9-P9
GND
RS232
DSUB 9PIN/母座焊接型
1
2
3
4
5
6
7
8
9
HOLE1
/CTS
/TXD
/RTS
RS233
DSUB 9PIN/公座焊接型
1
2
3
4
5
6
7
8
9
HOLE1 /RXD
/RTS
/TXD
/RXD
/CTS
GND

13
Pin No.
Signal Name
Direction
Function
2
TXD
Output
Transmit Data
3
RXD
Input
Receive Data
5
GND
———
Frame Ground
7
CTS
Input
Clear to Send
8
RTS
Output
Ready To Send
6.2 Ethernet Interface
Pin No.
Signal Name
Function
1
TXO+
TXO+
2
TXO-
TXO-
3
RXI+
RXI+
4
N.C.
Not Connect
5
N.C
Not Connect
6
RXI-
RXI-
7
N.C
Not Connect
8
N.C
Not Connect

14
7DIP SWITCH
The communication port module is with dip switch, please refer to the picture below:
There are 8 Dip Switch altogether, each switch has its own function, please refer to the diagram
below:
a) SW-5 and SW-6 are used to set print density, the on/off status of SW-5 and SW-6 is able to compose
different density. Please refer to the table below:
DIP-8
Function
ON
OFF
SW-1
Select cutter
Yes
No
SW-2
Kitchen beeper
Yes
No
SW-3
Reserve
/
SW-4
Print Width
72mm
48mm
SW-5
Select print density Bit
Used to set print density
SW-6
Select print density Bit
SW-7
Select baudrate Bit
Used to control baud rate
SW-8
Select baudrate Bit
The Dip Switch

15
SW-5
SW-6
Density
ON
ON
Dark
ON
OFF
Middle Dark
OFF
ON
Middle Light
OFF
OFF
Light
NOTE: We suggest that you should not select ‘dark’density level, or it may reduce the life time of the
printer head for 15％.
b) SW-7 and SW-8 are used to control baudrate, the on/off status of SW-7 and SW-8 is able to compose
different baudrate. Please refer to the diagram below:
SW-8
SW-7
Baudrate
ON
ON
9600
ON
OFF
19200
OFF
ON
38400
OFF
OFF
115200
NOTE:
1) As for the Dip Switch is relatively tiny, yet we need some tools that are relatively tiny to switch them,
for example, the head of ball pen or pencil.
2) Press key ‘Feed’and hold it, and then power on the machine at the same time, it will print a piece of
Test Page. The function of the dip switch is based on the information of this Test Page.
3) The baudrate of wireless 2.4G/wireless 433 printer is fixed at 9600 and that of the USB printer is
460800. The two kinds of baudrate could not set via the dip switch.

16
8MAINTENANCE
Paper dust inside the printer may lower the printer quality. The thermal printer head is probably dirty, if part of
letters is not printed distinctly. Please follow steps below to clean the printer head.
Note: If the dust is not cleaned in time, it will lead to defective cooling. High-quality thermal paper is able
to reduce the possibility of polluting the printer head, and almost no need to clean it.
(1) Open the printer cover and remove the paper if exists.
(2) Clean the printer head with a cotton swab moistened with alcohol solvent.
(3) Clean the platen roller and paper end sensor with cotton swab moistened with water.
(4) Insert a paper roll and close the printer cover.
Attention:
Do not touch the thermal printer head.
The paper cutter will become blunt after a period of time. Please ask the maintenance man to replace
the paper cutter in time. When the maintenance doesn’t arrive, users could tear the paper with their
hands and close the function of cutting paper automatically via dip switch (please refer to chapter 7
for more detail).
Thermal printer
head

17
9TROUBLESHOOTING
1) Paper is near end or used up.
If the paper is near end or used up, the light of paper out and power will light on at the same time. In this case,
the printer will stop printing. And then install a new paper roll, the printer will continue printing.
2) The printer keeps alarming and flashing after the paper is fetched.
Make sure you choose the correct printer type when downloading parameter. If not, the error occurs. Please
reset the “Pinter type”in accordance with your printer type, such as “Medium Speed KP7” or “High Speed
KP7”, then redownload the parameter.
3) The printer could self-test but could not print.
a. Make sure the connection cable between the PC and the printer connects securely.
b. Make sure the connecting port of the printer is not being used. Otherwise, remove the port.
c. If the problem still exists, contact our after-sales service center.
4) Removing paper deviation
Press paper feed key to feed paper, by which the printer will adjust the paper automatically; otherwise, please
turn the power off, open paper cover to reinstall paper.
Note: Using high quality of thermal paper with standard width and smooth surface could avoid paper
deviation.
5) The printed character is unclear.
a. Check that the thermal printer head is clean enough. Otherwise, please refer to Chapter 7 to clean it.
b. Make sure the used paper meets the required specification, please refer to Chapter 1.4.
Note: Using high quality of thermal paper with standard width and smooth surface could avoid this
problem. If the problem still exists, contact our after-sales service center.
6) Some columns could not be printed.
a. Make sure the printer head is not stuck with dust. Otherwise, please refer to Chapter 7 to clean it.
b. Make sure there is not a paper jam. If there is, remove it.
c. If the problem still exists, contact our after-sales service center.
7) Paper feeding unsteadily
a. Make sure the rubber platen is not stuck with foreign matter. If not, clean it with cotton swab with water.
b. If the problem still exists, make sure the motor gear of the platen is not broken. If not, contact our after-sales
service center.
8) Removing a paper jam
a. Turn the power off.
b. Open paper cover, remove the jammed paper.
c. Reinstall paper to the printer correctly, close paper cover. Make sure the paper cover is closed securely
(refer to Chapter 2.3 (5)). Otherwise, paper-cutter may lock.
Note: Using high quality of thermal paper with standard width and smooth surface could avoid paper
jams.