Pioneer Blade HPR-09A2 User manual

CUSTOMER USER GUIDE
Pioneer Blade Series
Wall Mounted System
HPR-09A2
HPR-12A2
HPR-18A2
HPR-24A2
Thank you for choosing Pioneer International Air Conditioners. Please read this
Customer User Guide carefully before operation and keep it handy for future reference.

Caution, risk of fire
Appliance filled with flammable gas M50.
Please read the customer
user guide before use.
The Re f r i g e r a n t
Your Pioneer air conditioner and heat pump uses hydrocarbon M50 refrigerant.
It’s important to be aware that refrigerants are highly flammable, explosive and
tasteless. M50 refrigerant must be contained in a sealed unit and concentration
levels kept between 2.1% and 9.5% to prevent potential harm. Please contact
a trusted professional…
Compared to traditional alternatives, M50 hydrocarbon refrigerants are
environmentally friendly, non-toxic and don’t deplete the ozone layer. Plus,
M50 is energy efficient, using at least 35% less energy than an equivalent
system.

Contents
O p e r a t i on
Important safety instructions 1
Product overview 3
Operation G u i d e
Operation guide 5
Remote control 6
Buttons on the remote controller 7
Ma i n t e n a n c e
Cleaning and maintenance 13
Ma l f un c t i on
Problem solving 15

Warning:
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge
unless they have been given supervision or instruction concerning use of the
appliance by a person responsible for their safety.
Children should be supervised at all times to ensure that they do not play with the
appliance.
To avoid serious damage, personal injury or death, it’s essential that this Pioneer
heat pump and air conditioner is professionally installed. Please contact a trusted
professional when installing, moving or maintaining any part of this unit.

Please read the following instructions carefully before using this appliance:
Important safety instructions
● This appliance can be operated by children eight years and older. However, please
ensure that children and people with reduced physical, sensory or mental capabilities
or lack of experience and knowledge are instructed carefully, supervised at all times
and made aware of the hazards involved.
● Be safe. Children should not play with this appliance.
● Cleaning and maintenance should be carried out by a trusted professional.
● Do not connect this air conditioner to a multi-purpose standard power outlet. This
may cause a fire hazard.
● Disconnect the power supply when cleaning your air conditioner to avoid electric
shock.
● Avoid electric shocks. Do not wash the air conditioner with water.
● Take care not to spray water on an indoor unit. As it may cause electric shocks or
malfunction.
● After removing the filter, do not touch fins to avoid injury.
● Do not use an open flame heater or hair dryer to dry the filter. This is a fire hazard.
● Beware of personal injury or damage. All maintenance must be performed by
qualified professionals.
● Always contact a trusted professional to repair your air conditioner. To avoid the
danger of electric shocks and damage please do not attempt to repair it
yourself.
● Do not put fingers or objects into the air inlet or air outlet, This may cause
personal injury.
● Do not block the air outlet or air inlet. This may cause a malfunction.
● Take care not to spill water on the remote control.
● Warning: When any of the following occurs, please turn off your air conditioner and
disconnect power immediately. Contact the dealer or a qualified professional for
service options:
1. Power cord is overheating or damaged
2. There’s abnormal sound during operation
3. Circuit break trips off frequently
4. Air conditioner gives off a burning smell
5. Indoor unit is leaking

● Beware of electric shocks and fire hazards. If your air conditioner displays an error
code, please check the error code list at the end of this document to identify a
problem or contact a qualified professional.
● When using the isolation switch to turn the unit on or off, please press the switch
with a non-metallic insulating object to avoid electric shock.
● Do not step on the top panel of the outdoor unit, or put heavy objects on top of it.
This may cause damage or personal injury.

Indoor unit:
Outdoor unit:
Note:
Actual product may look different to the image above. Please refer to actual products.

Remote control:
Display:
Wi-Fi
Temp.indicator
Power indicator

Installation batteries
1. Press down on the back of the
remote control as shown in the
image to the right. Push out the
cover of the battery box in the
direction of the arrow.
2. Install two AAA batteries.
3. Reinstall the cover of the battery
box.
Battery lid switch
Operation guide
1. After connecting the power, press “ ” button on the remote controller to turn
on the air conditioner.
2. Press “ ” button to select your required mode: Auto, Cooling, Dry, Fan, Heating.
3. Press “ ” or “ ” button to set your required temperature. (Please note that the
temperature can’t be adjusted in auto mode).
4. Press “ ” button to set your required fan speed: Auto, Fan1, Fan2, Fan3,
Fan4, Fan5, Turbo, Stepless speed.
5. Press “ ” or “ ” button to select fan blowing angle.
Note:
● During operation, point the remote control at the signal receiver on the
indoor unit.
● Keep the distance between the remote control and the receiving window to eight
metres or less. There should be no obstacles in the way.
● Keep your remote control close to the unit during operation. Be aware that
the signal may be affected by fluorescent lamps or wireless telephones.
● If you won’t be using the remote control for a long time, please take out the batteries.
● If the display on the remote controller is fuzzy or there’s no display, please
replace batteries.

Buttons on Remote Control
On/Off button
Press this button to turn the air conditioner on or off.
Mode button
Press this button to select your required operation mode.
● When selecting auto mode, your air conditioner will operate automatically according to
factory settings. The set temperature can’t be adjusted and will not be displayed.
● Press “ Fan ” button to adjust fan speed. Press “ ” or “ ” button to adjust
fan blowing angle.
● When selecting cool mode, air conditioner will operate under cooling mode. Press
“ ” or “ ” button to adjust the temperature. Press “Fan” button to adjust fan
speed. Press “ ” or “ ” button to adjust fan blowing angle.
● When selecting dry mode, the air conditioner will operate in fan1 - the lowest fan
speed - and the fan speed can’t be adjusted. Press “ ” or “ ” button to
adjust fan blowing angle.
● When selecting fan mode, the air conditioner will only blow, without cooling or
heating. Press “Fan” button to adjust fan speed. Press “ ” or “ ” button
to adjust fan blowing angle.
● When selecting heat mode, the air conditioner will operate in heating mode. Press
“ ” or “ ” button to adjust the temperature. Press “Fan” button to adjust fan
speed. Press “ ” or “ ” button to adjust fan blowing angle. Note:
● To prevent blowing out cold air, the indoor unit will delay blowing any air on
heating mode start up for one to five minutes . The auto-delay time is
dependant on the indoor ambient temperature).

Buttons on Remote Control
• The set temperature range on the remote controller is: 16~31°C ;
• The set fan speeds are: Auto. Fan1, Fan2, Fan3, Fan4, Fan5, Turbo.
Fan button
Press this button to set fan speed: auto(AUTO), fan1( ), fan2( ),
Fan3( ), fan4( ), fan5( ), turbo( ), stepless
speed.
Note:
● In AUTO speed, air conditioner will select fan speed automatically according to the
ambient room temperature.
● The fan speed under dry mode is always fan1.
● After entering the stepless speed mode, you can adjust the fan speed manually by
choosing “
● to the button “ +” or “ - ”.
button
Press this button to select the angle of the fan. See the image below:
Note:
● To change the “ON display” into “ ” status, press this button for two
seconds. The angle directly turns into “ON display”; When reaching your required
angle, release the button.

● When selecting “ ” with remote controller, it’s auto swing. Up&down swing
louver of air conditioner will swing up&down automatically at the maximum angle.
●
When selecting “ ” with remote controller, the fixed position
swing. Up&down swing louver of air conditioner will stop at the position as shown
by the icon to swing.

Buttons on Remote Control
button
Press this button can select left&right swing angle. Fan blow angle can be selected
circularly as below:
Note:
● When convert “NO display” into “ ” status, if press this button after 2s,
swing status directly turns into “ON display”; if press this button within 2s, swing
status changes according to the above order.
● When selecting “ ” with remote controller, it’s auto swing. Left&right swing
louver of air conditioner will swing left&right automatically at the maximum angle.
● When selecting “ ” with remote controller, is the fixed
position swing. Left&right swing louver of air conditioner will stop at the position as
shown by the icon to swing.
and button
Temperature and timer
Press “ ” or “ ” button once to increase or decrease by 1°C of temperature. By
holding the “ ” or “ – ” button, the temperature on the remote controller will change
quickly. Release the button after reaching the desired temperature and the indicator on
the unit will change accordingly. (Remember: The temperature can’t be adjusted under
auto mode).
When setting TIMER ON,TIME OFF press “ ” or “ ” button to adjust time.(Refer
to “Timer” buttons).

Buttons on Remote Control
Sleep button
Press this button to turn the sleep function on or off under cooling, dry, and heating mode.
Note:
● By default, this function is default switched off when you power on your unit.
● It will be cleared after changing the mode.
● The sleep button can’t be used in “Fan” mode and “Auto” mode.
Timer button
This button sets the timer. After pressing this button, “HOUR ON (HOUR OFF)” the
remote controller blinks. Press “ + ” or “ – ” button within 5s to set timer on (timer off)
time. Each pressing of “ + ” or “ – ” button, the time will increase or decrease
0.5 hour. Hold “ + ” or “ – ” button, the time will change quickly until reaching your
required time. Press “ Timer ” to confirm it. The word “HOUR ON (HOUR OFF) ” will
stop blinking. “HOUR ON (HOUR OFF) ” and “ ” on remote controller will be
displayed.
Cancel Timer on (off )
If you start the timer in error, press “ Timer ” button to cancel it.
Note:
● Time set range:0.5-24 hours.
● When the timer is on, the controller display on the unit will be on too.
Light button
This turns the light on or off on the unit’s display.
I feel button
Press this button to start i feel function and “ ” will be displayed on the remote
controller. After this function is set, the remote controller will send the detected ambient
temperature to the indoor unit and the unit will automatically adjust the indoor

Buttons on Remote Control
temperature according to the detected temperature. Press this button again to close i
feel function and “ ” will disappear.
Note:
Please keep the remote controller near the user and confirm the unit can receive the
remote code when this function is set. Do not put the remote controller near an hot or
cold objects. This will supply an inaccurate ambient temperature.
ECO button
In cool mode, press this button to operate under ECO mode.
Note:
● In ECO mode, the remote controller displays “ ”. Set temperature can’t be adjusted.
● In ECO mode, air conditioner will operate at auto fan speed. The fan can’t be adjusted.
● By choosing the “mode” button, you will exit ECO mode.
Health button
Press this button to turn on or turn off the cold plasma generator.
The cold plasma generator can effectively eliminate the bacteria and odour in the air.
1. The H2O molecules are ionized.
2. Neutral reaction between the positive ions and negative ions can eliminate bacterial
and odour molecules.
Note:
This function is not available for some models.
Other helpful buttons
1.Child lock function
Press “ ” or “ ” simultaneously for 3 seconds to turn the child lock function on or
off. When child lock function is on , “ ” icon is displayed on remote controller. If
you operate the remote controller, the “ ” icon will blink three times without sending
signal to the unit

Buttons on Remote Control
2. Switch from Celsius to Fahrenheit
In the off mode, press “ ” and “ ” buttons simultaneously to switch
temperature display between °C and °F .
3. Wi-Fi
Press " " and " " buttons for 3 seconds to activate the Wi-Fi setting.
Note:
This is an optional function. If Wi-Fi is not available on your unit, pressing these two
buttons together will not work.
4. Low temperature heating function setting
● In heating mode, pressing “ ” and “ ” button at the same time to enter/exit the
low temperature heating function.
● When the low temperature heating function is active, your remote control will display
“LA”
● When switching from one mode to another, the low temperature heating function
will be canceled.
● In low temperature heating mode, “Sleep” and “ Low temperature heating ”
functions can’t operate at the same time. If you’ve activated low temperature
heating mode and press the “Sleep” button, the air conditioner will exit low
temperature heating mode and enter the sleep mode.
Note:
● In low temperature heating mode, the fan speed defaults to Auto and can’t be
adjusted.
● In low temperature heating mode, “Turbo” and “Quiet ” settings can’t be activated. If
you enter the low temperature heating mode, the turbo and quiet functions will be
canceled. You will need to exit low temperature heating mode to turn these settings
back on.
● When you exit low temperature heating mode, your unit will return to the speed
and temperature set previously.

Buttons on Remote Control
● Turn off the air conditioner and disconnect the power before cleaning the
air conditioner to avoid electric shock.
● Beware of electric shocks. Do not wash the air conditioner with water .
● Do not use abrasive / volatile liquid to clean the air conditioner .
Clean surface of indoor unit
When the surface of your unit is dirty, we
recommend cleaning it with a soft, dry or
damp cloth.
Note:
Do not remove the panel when cleaning.
Clean filter
1. Open panel
Pull out the panel to a certain angle as
shown in the image below.
3. Clean filter
Use duster or water to clean the filter.
When the filter is very dirty, use warm
water (below 45 °C ) to clean it, and
then put it in a shady and cool place to
dry.
2. Remove filter
Remove the filter as shown below.
4. Reinstall filter
Once dry, reinstall the filter and
close the panel cover tightly.

Buttons on Remote Control
Note:
● Clean the filter at least every three months. Clean more frequently if the unit operates
in a very dusty environment.
● After removing the filter, do not touch the fins as fins are sharp to avoid injury.
● Do not use an open flame or hair dryer to dry the filter. This is a fire hazard.
Pre-season cleaning checklist
1. Check if air inlets and outlets are blocked.
2. Check if air switch, plug and socket are in good condition.
3. Check whether filter is clean.
4. Check whether drainage pipe is damaged.
Post-season checklist
1. Disconnect power supply.
2. Clean filter and indoor unit’s panel.

Buttons on Remote Control
Problem solving hints and tips
Please check the list below. If the problem can’t be solved, please contact your local dealer
or a qualified professional.
Problem
Possible cause
Possible solution
Your remote
control isn’t
working or the
unit can’t receive
its signal?
Your remote control may have been
affected by static electricity or a surge
in voltage.
Pull out the plug. Reinsert the
plug after about three minutes
and restart the unit.
Is your remote control within the signal
receiving range?
Signal receiving range is eight
metres.
Your remote control signal is blocked
by obstacles.
Remove any obstacles and try
again.
Is your remote control pointing directly
at the receiving window?
Point the remote control directly
at the receiving window on your
unit.
Your remote control’s sensitivity is low
or the display is fuzzy or empty.
Check the batteries and replace
if needed.
No display when
operating remote control?
Replace batteries. Or if remote
control is damaged, you may
need to replace it.
Do you have a fluorescent lamp in the
room?
Turn off the fluorescent lamp.
Take the remote control closer
to the unit and try again.
No air emits
from indoor
unit.
The air inlet or air outlet of the outdoor
unit could be blocked.
Check for obstacles and
remove.
Has your unit reached a set
temperature in heating mode?
After reaching a set
temperature, the unit will stop
blowing out air.
You’ve just this minute turned air
conditioner/heat pump on.
In order to prevent blowing out
immediate cold air, there will be
a delay of several minutes
every time your unit starts up.
Air conditioner
isn’t operating at
all
Power failure.
Wait unit power recovery.
Is it plugged in properly?
Reinsert the plug.
Circuit break trips off or a fuse is burnt
out.
Seek professional help to
replace circuit break or fuse.
Wiring problems.
Seek professional help to
replace it.
Unit has restarted immediately after
stopping operation?
Wait for three minutes and then
turn the unit on again.
The function setting on you- remote
control may not be correct.
Reset the function.