PIONEERPOS CYPRUS User manual

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 1
User Manual
CYPRUS
Atom Dual Core model
For further assistance, contact us:
Tel : [phone] option 2
Web : www.pioneerpos.com
Email : [e-mail]
Drivers : http://www.pioneerposftp.com

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 2
Important Note
This manual is ONLY intended for Cyprus system with Part Number below:
GCxxxxxxxxxx
Disclaimer
Information in this document is subject to change without notice. PioneerPOS shall not be liable for technical or editorial
errors in this document.
This manual contains proprietary information which is protected by copyright. No parts of this document may be
photocopied, reproduced, or translated to another language without prior written consent of Pioneer POS Solutions Inc.
Trademarks used in this manual:
PioneerPOS and PioneerPOS Logo are trademarks of Pioneer POS Solutions Inc.
Microsoft Windows, Windows are trademarks of Microsoft Corporation.
© 2015 PioneerPOS Solutions Inc. All rights reserved.
Target Audience
This Manual is written for technically qualified personnel. It is not intended for general audiences.
Warranty Exclusions
The warranty will NOT apply to damages caused by:
Unauthorized modification or abuse.
Improper or inadequate maintenance by customer.
Conventions
The following conventions are used in this manual:
[Warning]
A WARNING message indicates a potential for personal injury or death.
[Caution]
A CAUTION message indicates potential damage to hardware or loss of data
[Note]
A NOTE contains additional important information to help you in servicing the system.

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 3
Table of Contents
Table of Contents..................................................................................................................................................................3
Introduction ...........................................................................................................................................................................4
About this guide....................................................................................................................................................................4
System Specification............................................................................................................................................................5
Section A: Getting started....................................................................................................................................................6
Chapter 1: Terminal overview, communication ports, and peripherals............................................................................. 6
Chapter 2: Setting up Terminal........................................................................................................................................... 9
Section B: Using Touchscreen Terminal ..........................................................................................................................11
Chapter 3: Touch screen calibration (if needed) .............................................................................................................. 11
Chapter 4: Network........................................................................................................................................................... 12
Chapter 5: Serial port (RS232, COM ports) ....................................................................................................................... 14
Section C: Using Accessories ...........................................................................................................................................16
Chapter 6: Using Customer Display/Rear Display............................................................................................................. 16
Section D: Solving problems.............................................................................................................................................18
Chapter 7: Before working on your system ...................................................................................................................... 18
Chapter 8: Common Problems.......................................................................................................................................... 19
Chapter 9: Troubleshooting Accessories.......................................................................................................................... 25
Section E: System Board description...............................................................................................................................26
Chapter 10: System board layout ..................................................................................................................................... 26
Chapter 11: System Board jumper settings ...................................................................................................................... 27
Chapter 12: System Board Connectors ............................................................................................................................. 29

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 4
Introduction
PioneerPOS CYPRUS terminal is an AIO touch screen computer system that is perfect fit for space-constrained
applications such as restaurant, hospitality, information service, medical, and the likes. PioneerPOS manufactures All-in-
One touch screen systems with built-in PC, as well as touch monitor with different sizes.
About this guide
This manual is intended to be use as a reference for field service as well as workshop repair. It is prepared to our best to
represent the current version of our production. In our effort to continuously our product, there may be changes that are
not represented in this manual. Please contact us directly if further assistance is required.
Please have the Serial Number and Part Number Ready before contacting our support line so they can assist you
efficiently.

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 5
System Specification
Display
15” LED-backlit LCD, 1024 x 768 (optimal resolution)
Touch Screen Option
Resistive, PCAP Multitouch
Processor
Intel Atom Processor D2700 (2.13GHz)
Memory
Up to 4GB
Storage
SATA 2.5”Hard Drive, Solid-state Disk
Operating System
POS Ready 7, Windows 7, Linux
Network/Ethernet
10/100/1000 BaseT
Wi-Fi (wireless)
RF 802.11 a/g/n (optional)
Serial Port
4
USB 2.0
5
PoweredUSB, +12 volts
1
PoweredUSB, +24 volts
1
Parallel Port
Optional
Cash Drawer Port
1 (can be connected to 2 cash drawers with adapter cable)
Speakers
2 Watts, Stereo (optional)
Mounting Options
Desktop Base (power supply adapter built-in)
V-base
Wall mount
VESA mount
Security Lock
Bolted, or Kensington MicroSaver
Bezel Color
Standard: Silver
Option: Black
Operating Temperature
0C to 40C
Operating Humidity
20% to 80%
Power Supply
External, 150W, AC 100-240V
Agency Approvals
FCC A, CE
Integrated Add-ons
Magnetic stripe or Barcode slot reader
Fingerprint /Biometric reader (DigitalPersona)
Rear customer display or 10" LCD
Barcode scanner (omni-directional)
Proximity RFID reader
Privacy Filter

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 6
Section A: Getting started
Chapter 1: Terminal overview, communication ports, and peripherals
1.1 Terminal overview

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 7
1.2 Communication ports

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 8
1.3 Optional peripherals
Magnetic strip reader Biometric (fingerprint) reader
Part number: 4GB-D21 Part number: 49-FP-URU4S-U2
Second display monitor (10-inch) 2D Imager (Barcode scanner)
Part number: 1H000002A1 Part number:
4G-B1-DS457DLU1 (Driver’s license parsing)
4G-B1-DS457SRU1 (Short range)
Customer Display (2x20 VFD Line display) Wall-mounting Plate
Part number: 46B-RCRJ-XXX Part number: 1GB-WALL01
(XXX: Emulation type, call support for part number)
Image
not available

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 9
Chapter 2: Setting up Terminal
2.1 Standard base model

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 10
2.2 V-base model

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 11
Section B: Using Touchscreen Terminal
Chapter 3: Touch screen calibration (if needed)
[NOTE]
Following instructions are only applicable to RESISTIVE type touch panel. PCAT (projective capacitive) type touch panel
will NOT require calibration in either Windows 7 or Windows 8.1 operating environment. Atom DualCore model does not
support Windows 8.1 based operating environment.
3.1 Calibration on Windows 7 or POS Ready 7
Cyprus’s Touch Screen can be operated with finger or soft stylus. If you have re-installed the driver software, you need to
open TouchKit to re-calibrate the touch screen:
1. Go to Start -> All Programs -> eGalaxTouch -> Configure Utility.
2. Click on “Tools” when you need to calibrate.
3. Perform 4 point calibration when you see the calibration screen. Use a touch screen stylus pen or your finger to
touch each point for about 1-2 seconds until you hear a “beep” sound.
[Note] Linearization is not needed for regular use.

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 12
Chapter 4: Network
4.1 Wired network
Standard Cyprus comes with on-board Intel Network controller. For regular network usage, you just need to plug in the
network cable and it should work. In case you need to check your network setting, you can follow the instruction below:
1. Start -> Control Panel -> System
2. Under “Hardware Tab”, select “Device Manager”
3. Expand “Network adapters” selection.
4. In “Intel 82574L Gigabit Network Connection Properties”, you can check items such as: MAC Address, IP Address,
Link Status.
5. To perform Network Test and Diagnostic under the table “Link Speed”. Then, click on “Diagnostics”.

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 13
4.2 Wireless network
4.2.1 For system installed with Intel MiniPCI/MiniPCI-E wireless card
1. Go to Start -> Program -> Intel PROset Wireless.
2. Click on “Intel PROset Wireless” to setup wireless utility.

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 14
Chapter 5: Serial port (RS232, COM ports)
5.1 Serial port location and pin assignment
Cyprus comes with four RS232 Serial port on I/O Panel. The serial ports are using 8-Pin RJ45 connector.
Picture: Serial Port (RS232) location highlighted in RED rectangular box.
Table: Pin Assignment for RS232 Serial Port
PIN
Serial Port Signal
Description
1
DCD
Data Carrier detect
2
RX
Receive data
3
TX
Transmit data
4
DTR
Data Terminal
Ready
5
GND
Signal Ground
6
DSR
Data Set Ready
7
RTS
Request to send
8
CTS
Clear to send

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 15
5.2 Using RJ45 to DB9 adapter with serial port/COM port
If you are using devices with DB9 Connector, you can use RJ45 to DB9 adapter. Please see picture below:
Picture: RJ45 Male to DB9 Male adapter (P/N: 30-326F)
Table: Pin assignment for RJ45 Male to DB9 Male adapter (P/N: 30-326F)
RJ45 Male
DB 9 Male
Pin 1
Pin 1 (Data carrier detect)
Pin 2
Pin 2 (Receive data)
Pin 3
Pin 3 (Transmit data)
Pin 4
Pin 4 (Data Terminal Ready)
Pin 5
Pin 5 (Signal ground)
Pin 6
Pin 6 (Data set ready)
Pin 7
Pin 7 (Request to send)
Pin 8
Pin 8 (Clear to send)
Pin 9
---
5.3 Power supplied by serial port/COM port
By default, COM Port 2 does not supply power. It can be set to supply +5V or +12V power by modifying jumper setting on
JP14 on the System Board. Please see table below for JP14 jumper setting. Power will be available on Pin 1.
[Warning] If you set COM Port 2 with power, remember to put a warning label on the I/O Panel so that users will not plug
in other devices to that port.
JP14: COM2 Power Select
JP14
COM 2
DCD PIN
JP14
COM 2
RI PIN
1-3
+5V
2-4
+5V
3-5
+12V
4-6
+12V
7-9
DCD
8-10
RI
[Note] The setting only affects COM2 port on I/O Panel. It does not affect internal I-COM2 Port on the
motherboard.

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 16
Section C: Using Accessories
Chapter 6: Using Customer Display/Rear Display
(optional, part number: 46B-RCRJ-XXX)
Unless specified, standard Rear Display/Customer Display shipped from PioneerPOS is set to AEDEX protocol by default.
6.1 Protocol/emulation supported
Pioneer POS rear display/customer display supports a few different protocols. The supported protocols are:
General
AEDEX
UTC standard
UTC Enhanced
Epson
CD7220 (CD5220-II)
PD3000
6.2 Reprogram rear display protocol/emulation
Please obtain the utility to reprogram Rear Display Protocol by contacting PioneerPOS Technical Support.
If you need to re-program the rear display firmware, you may connect the display to COM1/COM2/COM3/COM4 or COM5.
After that, run the “PPOSx.EXE” (x stands for version number, for example: “PPOS4.exe”) utility. Please follow the steps
below when after PPOS program is loaded:
1. Enter the Com port that is connected to your rear display (You can choose COM1, COM2, COM3, COM4, or
COM5).
2. Please input Command code number for the protocol that you wish to change to at the text filed after the line
“Please Input Command Code Number”.

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 17
3. On the next field, “Please Input Scroll Data (Max 40 Byte for ASCII)”, you may leave the field blank or you can
type any sentence you would like for the scroll data.
4. When you are ready, click “Write to EEPROM(Y)”
5. A new pop up window will show up. The new emulation is being written to the rear display.
6. You may now verify the new emulation by viewing at the Rear Display.

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 18
Section D: Solving problems
Chapter 7: Before working on your system
Before performing repairing/replacement procedure, please make sure that you read the safety information with each
system or part. Below are some information that is important to your safety and your system’s safety:
[Note] Only authorized technician trained by PioneerPOS should repair this system. Damage due to servicing not
authorized by PioneerPOS is not covered by your warranty. Do not try to repair at the component level such as Printed
Circuit Board (PCB), LCD Panel Unit, Inverter board, or Power Supply unit because it may cause safety hazard.
Modification of PCB such as motherboard may void the warranty that came with the component and the system.
7.1 Record keeping
1. Keep a paper to record of serial number/part number of units and any changes you made.
2. If you see an error message, write down the exact message on a piece of paper.
3. If you have a digital camera, take a picture of the error message on the system. Some issues may be intermittent.
4. Use a digital camera to take a picture before disassembling the system or removing parts. You will be able to see
how the cables are routed. Record the existing jumper setting and connector settings on your system.
7.2 Protecting your own safety
1. Unplug power from AC power source if you need to disassemble the system.
2. Protect your own safety with insulating glove.
3. [Warning] To prevent electric shock, DO NOT open up Power Supply Unit, CRT Monitor Unit.
7.3 Protecting your data
1. Make sure that you have backed up important data. You may also create a backup image of your system.
2. You may back up important data on a USB Memory Drive.
3. If you have important system settings such as password, make sure you keep your password in a safe place.
7.4 Removing power source
1. Remove power source before you try to remove any parts.
2. Turn off the system and unplug the power from the wall.
3. Remove any attached device with power connected to them such as LTP Printer, USB Hubs.
7.5 Electrostatic discharge (ESD)
1. [Caution] Electrostatic discharge (ESD) could permanently damage the electronic components in your system.
2. Always ground yourself with a wrist grounding strap.
3. Periodically touch an unpainted metal surface to avoid electrostatic discharge.
7.6 Handling cables and connectors
When you need to disconnect cables at COM Port, LAN port, LTP port, VGA port, Power Connector, or connectors on
MSR, do not pull the cable itself. Please remove the connector from the socket carefully. If they have a locking tab (LAN
port, COM Port), press and hold the plastic locking tab while removing the connector.
When removing the connector on motherboard, look for the location of “Pin1”. Make sure that you put the connector back
with the same way before removing it to avoid short circuit. You make take a picture of the original connectors with a
digital camera before removing it from the System Board.
7.7 Handing components
When handling CPU, memory, or hard drive, do not touch the connection surface. Hold the component by its edge and do
not hold the contact part.

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 19
Chapter 8: Common Problems
8.1 No power
Problem description: System could not turn on (no POST screen, System Power Indicator LED is off, no sound from Fan
or Hard Drive).
1. Make sure that the power cord coming out from the system is plugged in to the power source (electrical outlet). By
pass power strips or power extension or UPS (Uninterrupted Power Supply) to verify that the system turns on.
Verify that the electrical outlet is working by connecting it to equipment such as a radio.
2. Check if the LED light on Power Supply Unit is on. If it is not on, double check the connection of power chord to
the Power Supply Unit.
3. Make sure that the power cord is plugged in to the power supply block completely.
3. Check if you have the right power adapter. Power adapter part number are STLH-PSFSP150 or STLH-PSFSP120.
4. Make sure that the power connector is plugged in to the power port on I/O panel. Unplug and re-connect the
power connector as required.
5. A defective hard drive my cause the system to not able to boot. Please refer to “Hard Drive Issue”
8.2 “Invalid System Disk” message
Problem description: While the system is booting, you receive the following error message:
Invaid System disk
Replace the disk, and then press any key
1. Double-check the Boot Device Priority under Boot Option in BIOS setup utility.
2. Double-check if connectors on hard-drive are connected properly.
3. The system may be infected with a boot-sector virus. Run a virus check on the hard drive.
4. You may also check if hard drive is detected by pressing F11 when the system is booting up. Make sure that the
main hard drive is shown in "Select Boot Device" screen. If hard drive is detected, please try reinstalling or re-
imaging O/S to the hard drive.
Power
Supply Unit
LED Light

Manual for CYPRUS (V1.0) (Atom Dual Core) Page 20
8.3 System keeps restarting
Problem description: System keeps restarting by itself
1. If the system keeps booting to windows and keep restarting by itself, please check if you have a virus on the
system. You may replace another hard drive. Then, you may check for viruses on the original hard drive.
2. If the system keep restarting before it is able to load Operating System, please check if power supply unit is
working. If you have another spare power supply unit, please test the system with a spare power supply unit.
8.4 System is on but there is no display on LCD monitor
Problem description: You can hear system boots to OS successfully. You could hear “beeps” when you touch the touch
screen panel. The System Power Indicator LED is on. However, the LCD has no display.
1. Please shut down the system and restart the system again.
2. If you could see POST Screen, the problem may be caused by improper setting in Display Driver. Follow the
following steps to get into Window’s “safe mode” to uninstall display driver.
a. You could switch off the system manually by pressing the on/off button.
b. After that, turn on the system again. Start tapping the F8 key repeatedly.
[Note: Sometimes computer may display a “keyboard error” message if you begin tapping the F8 key too
early. To resolve this issue, please restart the system and try again.]
c. You will see a screen with “Windows Advanced Option Menu” with dark background after the boot up
screen.
d. Please select “Safe Mode” option by using the up/down key
e. Then, select “Microsoft Window XP Professional” or your installed Windows operating system if you are
given a choice.
e. Login to Administrator or any user to get on to Desktop.
f. Click “Yes” when you see a Warning Box with message “Windows is running in safe mode…”
g. You are now in Safe Mode.
h. Please uninstall VGA driver in by uninstalling VGA driver from “Add/Remove Programs” or remove VGA
driver from Device Manager.
g. Restart the computer and re-install VGA driver again.
3. If you could not see POST screen, try to connect an external monitor to the VGA connector on I/O Panel. If you
could see display from external monitor, the problem could be caused by defective inverter board or LCD. Please
contact PioneerPOS Technical Support.
8.5 Software or POS application/program stops responding
Problem description: Certain running program/POS application stops responding. Operating system is still working.
1. Please contact your POS application or program technical support if they freeze up periodically and everything
else are working.
2. You may use a keyboard and press <ctrl><alt><delete> to go to “Windows Task Manager”.
3. Click on “Applications” tab.
4. Select the program that is not responding.
5. Click “End Task”. Please understand that when a program stops responding, any work that has not been saved
will may be lost when we end a program using task manager.