Pitney Bowes Small Office mailstation 2 User manual

©2008 Pitney Bowes Inc.
All Rights Reserved
1 Elmcroft Road
Stamford, Connecticut 06926-0700
USA
User Guide
US English Version
PB Form SV61983 Rev. C 5/08
*sv61983revC*
Digital Postage Meter

i
SV61983 Rev. C
©2008 Pitney Bowes Inc. All rights reserved. This book may not be
reproduced in whole or in part in any fashion or stored in a retrieval
system of any type or transmitted by any means, electronically or
mechanically, without the express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and
usefulness of this manual; however, we cannot assume responsibility
for errors or omissions or liability for the misuse or misapplication of
our products.
Due to our continuing program of product improvement, equipment
and material specifications as well as performance features are
subject to change without notice. Your digital mailing system may not
have some of the features described in this book. Available features
vary, depending on the model of your mailing system, installed
options, system software level, how your system is set up and the
country it is designed to operate in.
mailstation, mailstation assistant, E-Z Seal, Postage By Phone, and
Purchase Power are trademarks or registered trademarks of Pitney
Bowes Inc. ENERGY STAR is a registered trademark of the United
States Environmental Protection Agency. USPS and Shipping Assistant
are registered trademarks of the United States Postal Service.

ii
Declaration of Conformity According to FCC Rules Part 2 ,
Paragraph 2.1077
This device, mailstation 2™ digital postage meter, complies with
Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including
interference that may cause undesired operation. Responsible party:
Pitney Bowes, 1 Elmcroft Rd., Stamford, CT 06926-0700, (800) 522-
0020.
NOTE: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the FCC
rules. These limits are designed to provide reasonable protection
against interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may
cause interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications to this equipment not expressly
approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
A shielded USB cable must used with this equipment to ensure
compliance with the limits. Use of a unshielded cable is prohibited.
FCC Part 68 Compliance of the mailstation 2™ Modem
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the bottom of this equipment
is a label that contains, among other information, a product identifier
in the format US:AAAEQ##TXXXX. If requested, this number must
be provided to the telephone company.
This equipment is designed to be connected to a Facility Interface
Code 02LS2 network with RJ11C network interface.

iii
A plug and jack used to connect this equipment to the premises
wiring and telephone network must comply with the applicable FCC
Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with this product. It is
designed to be connected to a compatible modular jack that is also
compliant. See installation instructions for details.
The ringer equivalence number (REN) is used to determine the
number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most but not all areas,
the sum of RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to a line, as determined by
the total RENs, contact the local telephone company. The REN for
this product is part of the product identifier that has the format US:
AAAEQ##TXXXX. The digits represented by ## are the REN without
a decimal point (for example 03 is a REN of 0.3).
If this equipment (mailstation 2™ digital postage meter) causes harm
to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required.
But if advance notice isn’t practical, the telephone company will
notify you as soon as possible. Also, you will be advised of your right
to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the operation
of the equipment. If this happens the telephone company will provide
advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment (mailstation 2™ digital
postage meter), please contact Pitney Bowes, 1 Elmcroft Rd.,
Stamford, CT 06926-0700, for repair or warranty information (also
see Pitney Bowes Contact List at the start of this guide). If the
equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the
problem is resolved. This equipment is not intended to be repaired by
the customer (user).
Connection to party-line service is subject to state tariffs. Contact
the state public utility commission, public service commission, or
corporation commission for information.

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Servicing
This equipment is not intended to be serviceable. Please refer to the
warranty information if problems occur. Failed units will be returned
to the Pitney Bowes U.S. Service Center. For reference purposes,
the Pitney Bowes U.S. Service Center contact address is: Pitney
Bowes Inc., 1 Elmcroft Road, Stamford, CT, 06926-0700 (also see
Pitney Bowes Contact List at the start of this guide).
Industry Canada
This product meets the applicable Industry Canada technical
specifications. The Ringer Equivalence Number (REN) is an
indication of the maximum number of devices allowed to be
connected to a telephone interface. The Ringer Equivalence Number
(REN) of this terminal equipment is 1.0. The termination on an
interface may consist of any combination of devices subject only to
the requirement that the sum of the RENs of all devices does not
exceed five.
The abbreviation, IC, before the registration number signifies that
registration was performed based on a Declaration of Conformity
indicating that Industry Canada technical specifications were met. It
does not imply that Industry Canada approved the equipment.
If the installation site has specially wired alarm equipment connected
to the telephone line, ensure the installation of this mailing machine
does not disable the alarm equipment. If you have questions about
what will disable alarm equipment, consult your telephone company
or a qualified installer.
Pitney Bowes, Inc.’s mailstation 2™ Digital Postage
Meter and mailstation assistant™ software success-
fully satisfied all of the certification criteria and has
achieved ICSA Labs Premier Services Certification.
ICSA Labs verified that the mailstation was not vul-
nerable to attack and did not introduce any vulner-
abilities on the network where it was installed.
Premier Services

vSV61983 Rev. C
Pitney Bowes Contact List
If You Need Assistance
▪Product Name: mailstation 2™ digital postage meter
▪Model Number: K7M0
▪For frequently asked questions, go to:
www.pitneyworks.com/welcomeK7M0.
▪To order Pitney Bowes supplies and accessories, call
1-800-468-8454 and follow the telephone prompts, or go to:
www.pb.com and click on Online Store.
▪All other inquiries can be done by calling 1-800-468-8454 and
following the telephone prompts. There are prompts for:
- Questions on your postage funds on your account (also
known as your Postage By Phone® meter payment account).
- Ordering Pitney Bowes supplies and accessories
- Questions on an invoice or statement
- Technical support
NOTE: Customer Service Representatives are available Monday
through Friday, 8:00 AM - 8:00 PM ET.

vi SV61983 Rev. Cvi

viiSV61983 Rev. C
Table of Contents
1 • Introduction
About the Pitney Bowes Small Office Series™....................... 1-1
About Your ........................................................ 1-1
About Downloads to Your .................................. 1-2
Postal Requirements............................................................... 1-3
About mailstation assistant™.................................................. 1-4
Other Sources of Information.................................................. 1-4
Specifications.......................................................................... 1-5
Equipment ......................................................................... 1-5
Meter Settings ................................................................... 1-6
Material ............................................................................. 1-6
Important Safety Notes ........................................................... 1-7
Important Telephone Safety Instructions................................. 1-9
2 • Getting to Know Your
Digital Postage Meter–Front ............................. 2-1
Control Panel .......................................................................... 2-2
Digital Postage Meter–Rear.............................. 2-3
mailstation assistant™............................................................ 2-4
3 • Running Mail
Checklist Before Running Mail................................................ 3-1
Determining the Amount of Postage to Use............................ 3-2
Optional Add-On USPS®Services .................................... 3-2
Applying Postage .................................................................... 3-3
Keying In the Postage Directly .......................................... 3-3
Using the Optional Scale with Optional Internal Rating..... 3-4
Weight Hold Mode............................................................. 3-4
Entering Weight Manually with Optional Internal Rating ... 3-5
4 • Printing Options
Printing Options ...................................................................... 4-1
Sections of the Meter Stamp................................................... 4-1
Auto-Advance of Printed Date for the Meter Stamp................ 4-2
Manually Changing Printed Date for the Meter Stamp ........... 4-2
Turning On or Off Date Printing for the Meter Stamp.............. 4-3

viii SV61983 Rev. C
Table of Contents
Adding/Removing an Envelope Ad to the Meter Stamp.......... 4-3
Adding/Removing Postal Inscription to the Meter Stamp........ 4-4
Printing the Date and Time Only (no meter stamp)................. 4-5
Printing Envelope Ad Only (no meter stamp).......................... 4-6
5 • Adding Postage/Connecting to Data Center
Postage and Your .............................................. 5-1
Establishing Communications Between Your
and the Data Center............................................................. 5-1
Downloads from the Data Center to Your .............. 5-2
Using mailstation assistant™ to Establish Communications
(Preferred Method)............................................................... 5-3
Using an Analog Phone Line to Establish Communications
(Alternate Method) ............................................................... 5-6
Checking the Funds (Postage) .............................................. 5-7
Printing a Funds (Postage) Report ......................................... 5-7
Checking Your Account Balance in the Postage By Phone®.....
System................................................................................. 5-8
Adding Postage to Your .................................... 5-9
Downloading Postal Inscriptions, Envelope Ads, Meter Software
Updates, and USPS Rate Updates....................................5-11
Performing USPS Meter Inspections .....................................5-11
Downloading Updates to the mailstation assistant™.............5-11
6 • Machine Settings
Machine Settings .................................................................... 6-1
Setting System Time............................................................... 6-1
Setting Display Contrast ......................................................... 6-2
Using the Preset Feature........................................................ 6-2
Turning the Preset Feature On or Off ............................... 6-3
Storing a New Preset......................................................... 6-3
Viewing the Preset............................................................. 6-4
Recalling the Preset .......................................................... 6-4
Checking, Printing, and Clearing the Batch Count ................. 6-4
Checking the Batch Count................................................. 6-4
Printing the Batch Count information................................. 6-5
Clearing the Batch Count .................................................. 6-5

ixSV61983 Rev. C
Table of Contents
Setting/Disabling the Lock Code............................................. 6-6
Setting Sleep Mode Activation Time ....................................... 6-7
Activating Sleep Mode Manually............................................. 6-7
Settings for the Optional Scale ............................................... 6-8
Reset Scale to Zero........................................................... 6-8
Activating/Disabling Weight Hold Mode............................. 6-8
View Metric Weight............................................................ 6-8
Setting the High Value Warning .............................................. 6-9
Setting the Low Funds Warning.............................................. 6-9
Entering the Prefix for Dialing Out to Data Center................ 6-10
Selecting Tone/Pulse for Dialing Out to Data Center............ 6-10
Creating Intra-BMC ZIPs........................................................6-11
7 • Ink Installation and Maintenance
Low Ink Warnings.................................................................... 7-1
Replacing the Ink Cartridge .................................................... 7-1
Printing Test Pattern................................................................ 7-3
Cleaning Printer Nozzles ........................................................ 7-4
Replacing the Print Head........................................................ 7-4
Replacing the Ink Tray ............................................................ 7-5
8 • Reports
Funds Report .......................................................................... 8-1
Refill Summary Report............................................................ 8-2
Software Version Report ......................................................... 8-3
View Software Versions (not printed)...................................... 8-3
9 • Departmental Accounting (Optional)
Optional Departmental Accounting Feature............................ 9-1
Turning Accounting Feature ON or OFF (if purchased) .......... 9-1
Creating an Account................................................................ 9-2
Selecting an Account to Track Postage .................................. 9-2
Editing an Existing Account..................................................... 9-3
Viewing Account Totals ........................................................... 9-3
Printing an Accounting Report ................................................ 9-4
Clearing All or Some of the Accounts...................................... 9-5
Deleting an Account................................................................ 9-6