you can create a new account to start tracking immediately with your replacement device. For our members’
convenience, these account instructions are also sent as part of your warranty replacement shipping tracking
confirmation email.
What are hero features for the Pivotal Tracker 1? The Pivotal Tracker 1 is designed to do the basics very well and tracks
many of the health and wellness indicators common in competitor devices. However, unlike most competing devices,
the Pivotal Tracker 1 offers an OLED screen which provides a quick pulse on key performance indicators with the click of
a single, touch-friendly button. The Pivotal Tracker 1 is simple, beautiful, motivational and easy to use.
Is the Pivotal Tracker 1 waterproof? Susceptible to other elements such as dust or prolonged sun exposure? Your
Pivotal Tracker 1 is water resistant, sweat-proof, and rainproof. The Pivotal Tracker 1 is designed to protect against the
elements, including warm sunny temperatures, direct light exposure and the occasional dust storm. Just like a smart
phone and other mobile device, we wouldn’t recommend exposing the device to wet conditions for long, wearing it in
the shower, submerging it in water, or letting it free float in your fish tank.
What is the battery life? A full charge takes approximately one hour, depending on charging source. With normal use,
your Pivotal Tracker 1 should last 3-5 days before needing a charge, depending on how frequently on-screen key
performance indicators are accessed. It is not recommended you charge your Pivotal Tracker 1 for more than 3 hours as
prolonged charging may impact or impair battery performance.
What does the Pivotal Tracker 1 track? What shows on the Pivotal Living app? Your Pivotal Tracker 1 tracks steps
taken, distance travelled, calories burned, hydration, sleep duration, and light vs. deep sleep. With an onboard OLED
screen, the Pivotal Tracker 1 makes it easy to check basic key performance indicators on the go. Looking for more
detailed information on-the-go or your personal trends? Access your personal daily and historical reporting directly in
the Pivotal LivingTM app to quickly identify changes for a healthier you. Rank yourself against friends and family by
accessing the Teams section of the app, or increase your motivation and set new wellness goals by comparing your
weight, activity and sleep with other people. To a quick YouTube video on getting started, please click here.
Does the Pivotal Tracker 1 work if I cycle, do yoga or other non-step-based workouts? Similar to other fitness bands
on the market, the Pivotal Tracker 1 allows you to log the duration of a non-step-based workout when the band is on
and in the general “Activity” mode, so you get time credit for your efforts. For each 20 minute time period when you do
more than 500 steps, you add 20 minutes of active time to your home screen “Active Time” counter. Given the Pivotal
Tracker 1 is designed to do the basics really well, including accurately recording data instead of making estimations, we
do not have a manual activity entry option or track specific activities at this time. However, we know not everyone loves
to run or walk, and that there are many ways our members chose to stay active. We are exploring additional activity
features for future Pivotal LivingTM devices and software updates, so stay tuned!
How do you interpret the sleep activity? Sleep quality is determined by movement throughout the night –more dips
indicate tossing/turning. Flatter lines show deep, less disrupted sleep. Shallow U shaped curves show sleep
disturbances, such as tossing and turning while deeper U shaped lines can indicate waking up.
What is active time? How is it calculated? Active time is designed to distinguish between regular steps and high
intensity activity. You will see “active time” added to the app anytime you do more than 500 steps in a given 20 minute
period. So keep moving!
