Pivotel COBHAM Explorer 325 Instruction manual

Pivotel COBHAM BGAN
Quick User Guide

pivotel.com | pivotel.com.au | pivotel.co.nz
Contents
1. Connect to WLAN............................................................................................................................ 2
2. Set up the Pivotel APN (must do) ................................................................................................... 3
3. Audio Assisted Pointing (Mobile Terminal Only) ............................................................................ 4
4. Manual Start and Stop Data Connection ........................................................................................ 5
5. Automatic Context Activation for Standard IP................................................................................ 7
6. Making a Voice call ......................................................................................................................... 8

pivotel.com | pivotel.com.au | pivotel.co.nz
This document serves as a reference only to provide a quick guide to the terminal’s
configuration settings, to ensure the BGAN service is ready for use and how to perform the
basic functionality such as making phone calls. Please refer to the manufacturer’s
installation guide and user manual for more detailed configuration to meet your business
rules and applications. Pivotel shall not be held liable for any losses or damages incurred by
users of this guide. This guide is designed as generic as possible to cover the Cobham
BGAN mobile and vehicular terminals. Please note that some sections are only applicable to
mobile terminals and not the vehicular terminal and vice-versa. The user interface images in
this document are based on the Cobham Explorer 510 terminal and might differ from another
Cobham BGAN terminal user interfaces.
To use the terminal, please ensure:
1. The Inmarsat BGAN SIM card is inserted in the SIM slot.
2. Battery is attached to the mobile terminal (Explorer 710) or the power supply cable is
connected between the vehicular terminal and the power supply (Explorer 323,
Explorer 325 and Explorer 727). Note: Explorer 510 has an internal battery
3. The mobile terminal’s antenna is attached and pointed in the correct direction with
good signal strength. Refer to section 3 below to assist you with audio assisted
pointing.
4. A computer with web browser to access the terminal’s web user interface. The
computer can be connected to the terminal using a RJ45 cable or via the terminal
Wireless LAN (WLAN) interface. The terminal web user interface can be accessed by
entering the IP address 192.168.0.1 (in the address bar to access the web user
interface.
OR
A smartphone app, EXPLORER Connect, available for iPhone and Android phones,
that provides built-in web user interface of the terminal and satellite phone function to
make and receive calls via the terminal WLAN interface.
1. Connect to WLAN
WLAN provides an interface between your WLAN-enabled device (e.g. computer or
smartphone) and the Cobham BGAN Explorer.
To connect to the Cobham BGAN Explorer via WLAN:
a) Search for available WLAN networks from your WLAN-enabled device.
b) Select the Cobham BGAN Explorer WLAN access point. The default name is
EXPLORER<terminal model>
c) Enter a password for the first time connection. By default the password is the serial
number of your terminal. Note: The serial number can be found on the label at the back
of the terminal

pivotel.com | pivotel.com.au | pivotel.co.nz
2. Set up the Pivotel APN (must do)
Before you can use the terminal to register to the network, the Pivotel APN must be
configured correctly in the unit.
To configure the APN:
a) Select Terminal access. (only if you use EXPLORER Connect app)
b) Identify which connection package to be configured.
c) Click of the connection package.
d) Select Parameters.
e) On the APN, select User defined.
f) On the User defined name,enter mvs.bgan.inmarsat.com.
g) Leave the User name and Password blank.
h) Click Save to save the setting.

pivotel.com | pivotel.com.au | pivotel.co.nz
3. Audio Assisted Pointing (Mobile Terminal Only)
Audio assisted pointing is a feature that provides a sound indication of the signal level
throughout the pointing of the antenna to help you to find the optimal antenna direction for
the maximum signal strength possible at your location. The sound pattern is as follows:
• Poor signal strength: • • • •
• Good signal strength: •••••••••••••••••••
• Optimum signal strength: (continuous sound instead of single “beeps”).
To configure the audio assisted pointing:
a) Select Terminal Access.(only if you the use the EXPLORER Connect app)
b) Select at the bottom right corner of the screen.
c) Select Terminal Settings.
d) On the Audio assisted pointing, click the checkbox. A tick in the checkbox means you
want to use a pointing sound to assist your pointing process. Otherwise, click the
checkbox to untick.
e) You can configure the volume level (0 – 100) of the audio assisted pointing by entering
the volume level.
f) Click Save to save the setting.

pivotel.com | pivotel.com.au | pivotel.co.nz
4. Manual Start and Stop Data Connection
Before you can access the internet, you need to activate your data connection.
To start and stop a data connection:
a) Select Terminal Access.(only if you use the EXPLORER Connect app)
b) Identify which connection package you want to start or stop.
c) To start a data connection, click . When the connection is active, the icon changes to
and you will be provided with the information of the IP address on this session,
transferred data, connection duration and the bit rate.
d) To stop a data connection, click . When the connection is disconnected, the icon
changes to and all the session information will disappear.

pivotel.com | pivotel.com.au | pivotel.co.nz

pivotel.com | pivotel.com.au | pivotel.co.nz
5. Automatic Context Activation for Standard IP
Automatic Context Activation allows your terminal to activate your standard IP data
connection when it successfully registers to the satellite network.
To configure the Automatic Context Activation of standard IP data:
a) Select Terminal Access.(only if you use the EXPLORER Connect app)
b) Select at the bottom right corner of the screen.
c) Select Terminal Settings.
d) On the Automatic Context Activation (ACA) of Standard Data, click the checkbox. A
tick in the checkbox means you want to enable the automatic context activation.
Otherwise, click the checkbox to untick.
e) Click Save to save the setting.

pivotel.com | pivotel.com.au | pivotel.co.nz
6. Making a Voice call
The BGAN service provides a circuit switched voice capability. You can make or receive
voice calls by using the EXPLORER Connect app. For Explorer 325 and Explorer 727, you
can make and receive calls using the Cobham IP handset.
6.1 To make a national or international voice call from the EXPLORER Connect app:
a) Select Satellite Phone.
b) Dial 00<country code><phone number> or dial +<country code><phone number>
6.2 To make a national or international voice call using the Cobham IP Handset:
a) Make sure the Cobham IP handset is connected to one of the LAN (PoE) ports
on the terminal and is completely initialised with a symbol in the upper right
corner of the screen
b) Dial 00<country code><phone number> or dial +<country code><phone number>
6.3 To make a call to the EXPLORER Connect app:
You will be provided with 2 service numbers when you subscribe to Pivotel BGAN
plans.
• Inmarsat service number (+8707xxxxx)
• Local cellular service number
c) To dial your Inmarsat service number, dial +<country code><phone number> or
00<country code><phone number>
d) To dial your local cellular number, dial the cellular phone number directly in the
same manner you usually dial other cellular numbers
Note: The EXPLORER Connect app can receive incoming calls when running in the
background, but Enable Reception of Incoming Calls needs to be enabled. Please be
aware that enabling this feature will increase your battery consumption.
To Enable Reception of Incoming Calls on the EXPLORER Connect app:

pivotel.com | pivotel.com.au | pivotel.co.nz
•Select at the bottom right corner of the screen.
•On the Enable Reception of Incoming Calls, click the checkbox. A tick in the
checkbox means you want to enable incoming calls when EXPLORER Connect
app is running at the background. Otherwise, click the checkbox to untick.