Pivotel Iridium GO! User manual

Iridium GO! User Guide
[phone] | pivotel.com
PIV-USD-IRI-GO!-UG-V1

If you require further assistance contact Customer Care on [phone]
Pivotel makes your Iridium GO! easy to use with standard +1 US numbers removing the
need for complex dialing codes. This guide will help you quickly and easily start using your
Pivotel Iridium GO! service.
Pivotel Iridium GO! Rate Plans
The Iridium GO! can be connected on the Pivotel Iridium rate plans, or the Pivotel Iridium GO!
Unlimited Data Plan.
Before using your Iridium GO! please refer to the Iridium GO! User Manual provided.
Helpful hints on using your Iridium GO! on Pivotel’s Unique Network
Please ensure:
1) The SIM is installed, the battery is charged.
2) The Iridium GO! is outside with the swivel antenna raised to the upright position so it has a
clear view of the sky.
3) The Iridium GO! applications are downloaded and installed on your smartphone.
4) Iridium GO! is paired with your smart phone using Wi-Fi settings.
5) SOS Emergency settings and Pivotel voicemail number are configured as below.
Emergency SOS Button Settings
Iridium GO! is equipped with GPS, a dedicated SOS button which is under the SOS cover on
the side of the Iridium GO! and an SOS icon on the Iridium GO! Application.
You may choose what happens when the SOS button is pressed or activated on the Iridium
GO! Application:
1) You may choose your own personal recipients to receive text messages and/or calls when
you press the SOS button (for example a family member or co-worker)
OR;
2) You may choose to access the global emergency support services of the GEOS Alliance
International Emergency Response Centre operated by Travel Safety Group Limited.
The GEOS Alliance services are provided by Iridium at no additional cost - before you can
access these services you must register at https://my-geos.com/registration
Full instructions on SOS settings are available in the Iridium GO! User Manual.

Voicemail
Pivotel provides a voicemail service so you never miss a call. The Iridium GO! is
pre-programmed with ‘[phone]’ and needs to be configured to the Pivotel Voicemail
number.
Go to Iridium GO! Application, select Settings > Call > Voicemail number > enter
[phone] and select Save. You can call this number from your Iridium GO! to setup your
voicemail and retrieve your voicemail messages.
How to make Pivotel Satellite phone calls and/or send SMS messages:
Voice Calls
Whether you are calling a standard national number from within the United States, calling a
local number within an international country when you are overseas, or calling an
international number in general, it is recommended that you always use the international dial
format when you make a call.
To make a call simply enter the number in the format + <country code> <area code>
<phonenumber>.
Remember, if the area code has a leading 0 then you must omit that when you enter the
number, for example to call XXX XXXX in San Francisco with area code 415, USA
(countrycode 1) dial +1415XXXXXXX. If you want to call the number 04 XXXX XXXX in
Australia(country code 61) dial +614XXXXXXXX, omitting the leading 0.
Storing Numbers
We recommend you store the contact numbers in your phone in the international dialing
format, so that you don't experience diculties when you're using your Iridium GO!. That way
you will be able to dial the number successfully wherever you are calling from.
Emergency Calls
To make an emergency call there is no need to dial the international dial codes. Simply dial
112 or 911 when dialing within the United States.
If you are intending on using your satellite phone outside of the United States you will need
to obtain and save the local emergency number of the country you are in before leaving
cellular coverage. There is no guarantee 911 services will operate outside of the United
States, and this includes Canada.

SMS Text Messages
You can send SMS text messages from your satellite Iridium GO! to standard cellular phones
in the United States and overseas. For international SMS you must add the international
prefix, for example +642XXXXXXXX for a New Zealand cell phone.
SMS Service Centre Number
The correct SMS service centre number must be stored in your Iridium GO! in order to send
SMS text messages successfully. This number is stored in your Pivotel SIM and will normally
transfer to the Iridium GO! automatically when the SIM is installed.
If you are unable to send SMS text messages please check the SMS service centre number
– select Settings >Message> Service center> [phone] and select Save.
If the correct number is not displayed you can edit the number by tapping on the number,
deleting the old number, entering the correct number and selecting ‘OK’. If the correct
number is displayed and you are still unable to send SMS text messages please call Pivotel
Customer Care on [phone].
GPS Essentials
Iridium GO! GPS features include sending Quick GPS and Tracking text messages or emails
to your chosen recipients. Each GPS and Tracking message and email will be charged at SMS
text messaging rate. Full instructions on the Quick GPS and Tracking setting of Iridium GO! are
available in the Iridium GO! User Manual.
Using your Pivotel Iridium GO! for data connection:
Direct Internet Data
You can use your Iridium GO! to connect to specific Iridium GO! supported Apps such as
XGate.
Iridium Direct Internet is much slower than normal internet services and Pivotel does not
recommend using Iridium GO! for general Internet use or speed sensitive data
applications.