Pivotel Iridium 9555 User manual

Pivotel Iridium User Guide
If you require further assistance contact Pivotel Customer Care on 0508 882 448.
0508 882 448 |pivotel.co.nz

Emergency Button
About The Device - Iridium 9555
Dimensions: 143 x 55 x 30 mm
Weight: 266 g
Operating Temp: -10 °C to 55 °C
Battery Type: Lithium-ion
Battery Life: Talk-time: Up to 4 hours
Stand-by: Up to 30 hours
About The Device - Iridium Extreme
Dimensions: 140 x 60 x 27 mm
Weight: 247 g
Operating Temp: -10 °C to 55 °C
Shock Rating: MIL-STD 810F
Dust Rating: IP6X (Dust Resistant)
Waterproof Rating: IPX5 (Water Resistant)
Battery Type: Lithium-ion
Battery Life: Talk-time: Up to 4 hours
Stand-by: Up to 30 hours

This guide will help you quickly and easily start using your Pivotel Iridium
service. Before using your phone, please refer to the user manual provided
to ensure the SIM is installed, the battery is charged and the phone is outside
with the antenna extended so it has a clear view of the sky.
National Calls & Mobile Calls
To make a standard national call you must enter the country code, area code
and number – for example to call a xed line number 09 XXX XXXX in
Auckland dial +649XXXXXXX. To dial a standard national mobile number
02X XXX XXXX dial +642XXXXXXXX. To dial an Australian mobile number
04XX XXX XXX, dial +614XXXXXXXX.
International Calls
To make an international call simply enter the number in the format +
<country code> <area code> <phone number>.
Remember, if the area code has a leading 0 then you must omit that when
you enter the number – for example to call the number 02 XXXX XXXX in
NSW, Australia dial +61 2 XXXX XXXX or to dial 415 XXX XXXX in California,
USA dial +1415XXXXXXX.
Storing Numbers
We recommend you store the contact numbers in your phone in the
international dialling format, so that you don’t experience diculties when
you use your Iridium service outside New Zealand.
For example, to save a xed line number 09 XXX XXX in Auckland you should
store the number in the format +649XXXXXXX or to save a mobile number
02X XXX XXX you should store the number in the format +642XXXXXXX.
Using your Pivotel Iridium service outside New Zealand
If you are using your Pivotel Iridium service outside New Zealand and you are
dialling a number local to the country you are in, you must dial the number
in International format. For example if you are in USA and you want to dial
the number 415 XXX XXXX in California, USA you must dial +1415XXXXXXX.
That way you will be able to dial the number successfully wherever you are
calling from.
Voicemail
Pivotel provides a voicemail service so you need never miss a call. The
voicemail number is [phone] – you can call this number from your
satellite phone to setup your voicemail and then to retrieve your voicemail
messages.
To save this number in your phone for easy access select Menu > Voicemail
> Voicemail Settings > Number then enter [phone] and select save.
SMS Text Messages
You can send SMS text messages from your satellite phone to standard
mobile numbers in New Zealand and overseas.
To send a text message always enter the mobile number in the international
format, for example a New Zealand mobile number in the format
+642XXXXXXXX, an Australian mobile would be entered in the format
+614XXXXXXXX and a US mobile number in the format +1XXXXXXXXXX.
SMS Service Centre Number
The correct SMS service centre number must be stored in your phone in
order to send SMS text messages successfully. This number is stored in your
Pivotel SIM and will normally transfer to the phone automatically when the
SIM is installed.
If you are unable to send SMS text messages please check the SMS service
centre number – select Menu > Messages > Settings > Service Centre. The
number displayed must be [phone].
If the correct number is not displayed you can edit the number by pressing
the ‘Clear’ until the number is cleared, entering the correct number and
selecting ‘OK’.
If the correct number is displayed and you are still unable to send SMS text
messages please call Pivotel Customer Care on 0508 882 448.
SMS To Email
Pivotel Iridium users can send an SMS message to an email recipient. Simply
type your message with the e-mail address at the start of the message,
followed by a space, followed by the text you want to appear in the email.
For example, to send an email saying “We arrived at camp safely” to the
email address [email protected] your SMS message should say:
[email protected] We arrived at camp safely
The message must be sent to the number 2. Enter 2 in the recipient eld.
Direct Internet Data
You can use your Iridium phone to connect to the Internet using the Iridium
Direct Internet Service.
Important: Iridium Direct Internet is much slower than normal
internet services. You should only use this service for text only
e-mail or similar very low data rate services.
To set up Direct Internet on your PC follow the instructions in your phone’s
User Manual.
Once Direct Internet is set up on your PC you must use the number
[phone] in the dial-up window to connect to the Direct Internet
service.
After set up, this number may be displayed in the dial up window in the
format 008816000025. If it is, you must change the number to [phone]
and save the change when prompted.
All users of Direct Internet must uninstall any versions installed prior to
October 2016 and install the latest Direct Internet version from the Iridium
website.

Emergency Button Settings (Iridium Extreme Only)
The Iridium Extreme satellite phone is equipped with GPS and a dedicated
Emergency button, the Emergency button is located under the safety cover
on the top side of the phone.
The instructions are based on Iridium Extreme rmware version HL15002 or
above. If your Iridium Extreme is using older rmware, please contact Pivotel
Customer Care on 0508 882 448.
You may choose what happens when the Emergency button is pressed:
1) You may choose your own personal recipients to receive calls and/or text
messages when you press the Emergency button (for example a family
member or co-worker) OR;
2) You may choose to access the global emergency support services of the
GEOS Alliance International Emergency Response Centre operated by Travel
Safety Group Limited. The GEOS Alliance services are provided by Iridium at
no additional cost – before you can access these services you must register
at www.geosalliance.com/iridium
To congure your Iridium Extreme phone to contact your own
personal recipients when you press the Emergency button:
1.1) Select Menu > Setup > Location Options > Emergency Options > GEOS
Service > Select ‘Do not use’ > Select ‘OK’ to proceed with message ‘Please
conrm you do not wish to use the GEOS Service’.
1.2) Scroll up to select Emergency Actions > Select ‘Message and Call’,
‘Message only’ OR ‘Call only’ to choose the method you want to use to
communicate with your personal recipients when the Emergency button is
pressed.
1.3) Scroll down to select Call Recipient > Enter a number > Save.
Enter the number of your chosen Call Recipient in the international format –
for example, to save a xed line number 09 XXXX XXXX in Auckland, you
would enter the number in the format +649XXXXXXXX. Numbers should be
tested prior to relying upon them for emergencies.
1.4) Scroll up to select Message Recipient > Options > Edit > Select ‘Enter
Number’ > Enter mobile number > OK.
Enter the number of your chosen Message Recipient in the international
format – for example to enter a New Zealand mobile number 02X XXX XXX
you would enter the number in the format +642XXXXXXX.
Note: This must be a mobile number as the message is sent by SMS. Mobile
numbers should be tested prior to relying upon them for emergencies. A
maximum of three message recipients is permitted.
1.5) Press ‘Back’ ve times to return to home page.
Your setup is now complete.
To congure your Iridium Extreme phone to access the global
emergency response services of the GEOS Alliance International
Emergency Response Centre when you press the Emergency button:
Note: before you can access these services you must register at
www.geosalliance.com/iridium/.
2.1) Select Menu > Setup > Location Options > Emergency Options > GEOS
Service > Select ‘Use’ > Select ‘OK’ to proceed with message ‘Please conrm
you have registered at www.geosalliance.com/iridium
2.2) Scroll up to select Emergency Actions > Select ‘Message and Call’.
2.3) GEOS Service call and message recipients are pre-loaded. No further
action is required unless you would like to add extra message recipients, see
step 2.4 below.
2.4) You may enter up to three extra message recipients if required. Scroll
down to select Message Recipient > Options > Edit > Select ‘Enter Number’
> Enter mobile number > OK.
Enter the number of your chosen Message Recipient in the international
format – for example to enter a New Zealand mobile number 02X XXX XXX
you would enter the number in the format +642XXXXXXX.
Note: This must be a mobile number as the message is sent by SMS. Mobile
numbers should be tested prior to relying upon them for emergencies.
2.5) Press ‘Back’ ve times to return to home page.
Your setup is now complete.
Emergency Button Settings
Personal Recipients
GEOS Service: Do not use.
Emergency Actions: Message and call/
call only/message only.
Call Recipient: Enter a number.
Message Recipient: Enter up to three
mobile numbers
GEOS Setup
GEOS Service: Use.
Emergency Actions: Message and call.
Call Recipient: Preload GEOS Service.
Message Recipient: Preload GEOS Service.
Optional to enter up to three mobile
numbers

1300 882 448 |pivotel.com.au
GPS Essentials (Iridium Extreme Only)
The Iridium Extreme satellite phone has built-in GPS functionality and a
dedicated SOS button so you can easily share your location and notify
specied contacts in the event of an emergency.
Important: You must congure your Iridium Extreme to determine
what happens when you press the Emergency button. Your options
and instructions on how to congure the Emergency button are on
the previous page. Please read those instructions carefully.
Full instructions regarding the sophisticated GPS features of the Iridium
Extreme phone are available in the Iridium Extreme User Guide. As a
minimum you should set up the following GPS and Emergency Options to
your specic requirements:
1) To set your GPS Settings from the main menu, select Setup > Location
Options
2) By default, GPS is disabled. To enable GPS, select GPS Options > GPS
On/O > Enabled
3) Follow the instructions on the previous page to set your Emergency
settings. After the emergency settings have been entered, when the
Emergency button is pressed, a message and/or call will be initiated and
your location will be sent every 5 minutes to your specied emergency
message recipient.
4) To view your current GPS location, press the side Convenience Key (initial
update can take up to 2 minutes). You will be provided with the option to
“Share” your location by attaching your location to a New SMS Message or a
pre-congured Quick GPS list. To program a Quick GPS list select Message
Options > Quick GPS List.
5) When you send your location by SMS, the message will be sent with a link
to iridium.com that will display your location on a map.
6) You can choose to send your location on a regular update schedule. To
congure a regular update schedule select Message Options > Regular
Updates. First program the message recipient by selecting‘Update Recipient’
then program the message schedule by selecting ‘Update Frequency.’
Once the Update Frequency is set, your location will be sent automatically to
your programmed recipient by SMS at the dened frequency. Important:
Each SMS sent will be charged as per your Service Plan.
7) Your phone provides the ability to lock your GPS settings to maintain your
desired conguration. To lock your GPS settings select GPS Options > GPS
Settings Lock. The default GPS settings lock code is 3333 and can be
changed by selecting Menu > Security > Change PIN > GPS Settings Lock.
Important: Your Pivotel Iridium service does not support Iridium
email. You should only add phone numbers as recipients by SMS for
Quick GPS, Emergency Recipients and phone book entries. You can
send email using Pivotel’s SMS to email service as shown on on the
other side of this guide.