Planar EP5024K User manual

EP Series Ultra HD LCD
Disp lays User Guide
EP5024K
EP5024K-T
EP5824K
EP5824K-T
EP6524K
EP6524K-T

Copyright © 15 May 2018 by Planar Systems, Inc. All rights reserved.
Contents of this publication may not be reproduced in any form without permission of Planar
Systems, Inc.
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Disclaimer
The information contained in this document is subject to change without notice. Planar
Systems, Inc. makes no warranty of any kind with regard to this material. While every
precaution has been taken in the preparation of this manual, the Company shall not be liable
for errors or omissions contained herein or for incidental or consequential damages in
connection with the furnishing, performance, or use of this material.
Warranty and Service Plans
Planar warranty and service plans will help you maximize your investment by providing great
support, display uptime, and performance optimization. From post-sale technical support to
a full suite of depot services, our services are performed by trained Planar employees. When
you purchase a Planar product, you get more than a display, you get the service and support
you need to maximize your investment. To find the latest warranty and service information
regarding your Planar product, please visit http://www.planar.com/support
Part Number: 020-1350-00A

EP Series Ultra HD LCD Displays User Guide i
Co ntents
EP Series Ultra HD LCD Displays User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Recommended Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
VESA Mounts, General Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Cleaning the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Installing the Cable Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Planar EP Series - Standard Inputs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing OPS Expansion (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Operating the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
OSD Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Remote Control Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installing IR Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
LED Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Display in Portrait Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Display in Flat or Tilted Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Turning the Display On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Table of Contents
EP Series Ultra HD LCD Displays User Guide ii
Turning the Display Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Selecting the Input Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Navigating Through the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
LAN Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Supported Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Configuring VCOM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Function Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Setting Up Email Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
TCP Mode, UDP Mode and UART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
SMTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Reset Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Signal Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Color Subsampling Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
EP5024K . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
EP5024K-T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
EP5824K . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
EP5824K-T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Table of Contents
iii EP Series Ultra HD LCD Displays User Guide
EP6524K . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
EP6524K-T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Accessing Planar’s Technical Support Website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

EP Series Ultra HD LCD Displays User Guide 1
Intro ductio n
The Ultra HD resolution Planar EP Series LCD displays offer best-in-class reliability with
the stunning image quality of 4K resolution. The displays come standard with
commercial-grade features - such as 4K@60Hz support through both HDMI and
DisplayPort and HDCP 2.2 compliance - which are required for digital signage,
corporate, and control room environments.
Also available in touch versions, Ultra HD Planar EP Series displays bring interactivity
to the 4K immersive experience.
Caution: This manual is intended for use by qualified service persons and end users with
experience installing LCD displays.

Safety Information
2 EP Series Ultra HD LCD Displays User Guide
Safety Info rmatio n
Before using the Planar EP Series, please read this manual thoroughly to help protect
against damage to property, and to ensure personnel safety.
•Besuretoobservethefollowing instructions.
•Foryoursafety,besuretoobserveALLthe warnings detailed in this manual.
•Forinstallationoradjustment,pleasefollow this manual’s instructions, and refer
all servicing to qualified service personnel.
Safety Precautio ns
•If water is spilled or objects are dropped inside the display, remove the
power plug from the outlet immediately. Failure to do so may result in fire or
electrical shock. Contact your dealer for inspection.
•If the display is dropped or the chassis is damaged, remove the power plug
from the outlet immediately. Failure to do so may result in fire or electrical
shock. Contact your dealer for inspection.
WARNING! Wall mounts must be secure.
•If the display is hung on a wall, the wall must be strong enough to hold it.
Simply mounting it to wallboard or wall paneling won’t be adequate or safe.
Caution: The screen could be damaged by heavy pressure.
•Slight pressure on the LCD will cause distortion of the image. Heavier
pressure will cause permanent damage. Displays should be mounted where
viewers cannot touch the screen or insert small objects in the openings that will
create hazards by contacting bare conductive parts.
Caution: The front polarizer is soft and subject to scratches from sharp objects.
•The polarizer is a thin sheet of film laminated to the outside layer of glass
on the LCD screen. Take care when handling items near the screen.
•If the power cord or plug is damaged or becomes hot, turn off the main
power switch of the display. Make sure the power plug has cooled down
and remove the power plug from the outlet. If the display is still used in this
condition, it may cause a fire or an electrical shock. Contact your dealer for a
replacement.

Important Safety Instructions
EP Series Ultra HD LCD Displays User Guide 3
Imp o rtant Safety Instructio ns
1Read these instructions.
2Keep these instructions.
3Heed all warnings.
4Follow all instructions.
5Do not use the display near water.
6Clean the LCD screens with an LCD screen cleaner or LCD wipes.
7Do not install near any heat sources such as radiators, heat registers, stoves or
other apparatus (including amplifiers) that produce heat.
8Do not defeat the safety purpose of the polarized or grounding type plug. A
polarized plug has two blades with one wider than the other. A grounding type
plug has two blades and a third grounding prong. The wide blade or the third
prong is provided for your safety. When the provided plug does not fit into your
outlet, consult an electrician for the replacement of the obsolete outlet.
9Protect the power cord from being walked on or pinched, particularly at plugs,
convenience receptacles and the point where they exit from any of the displays.
10 Only use the attachments/accessories specified by the manufacturer.
11 Unplug all displays during lightning storms or when unused for long periods of
time.
12 You must follow all National Electrical Code regulations. In addition, be aware of
local codes and ordinances when installing your system.
13 Refer all servicing to qualified service personnel. Servicing is required when any
of the displays have been damaged in any way. For example, if the AC power cord
or plug is damaged, liquid has been spilled or objects have fallen into a display,
the displays have been exposed to rain or moisture, do not operate normally or
have been dropped.
14 Keep the packing material in case the equipment should ever need to be
shipped.
15 Wall mounts must be secure. The wall must be strong enough to hold all displays,
brackets and cables.

Recommended Usage
4 EP Series Ultra HD LCD Displays User Guide
16 Slight pressure on the LCD will cause distortion of the image. Heavier pressure
will cause permanent damage. Displays should be mounted where viewers
cannot touch the screen or insert small objects in the openings that will create
hazards by contacting bare conductive parts.
17 The front polarizer is soft and subject to scratches from sharp objects. The
polarizer is a thin sheet of film laminated to the outside layer of glass on the LCD
screen. Take care when handling items near the screen.
Reco mmended Usage
In order to get the most out of your LCD, use the following recommended guidelines
to optimize the display.
Burn-In Versus Temp o rary Image Retentio n
Burn-in causes the screen to retain an image essentially forever, with little or no way
to correct the problem. Under normal use, an LCD will not experience burn-in, as
plasma displays do, nor will it retain images in any way.
Normal use of an LCD is defined as displaying continuously changing video patterns
or images. However, LCDs can experience temporary image retention when
recommended usage guidelines are not followed.
What is Temp o rary Image Retentio n?
Temporary image retention ( TIR) can occur when a static image is displayed
continuously for extended periods of time (12 hours or longer). An electrical charge
differential may build up between the electrodes of the liquid crystal, which causes a
negative-color video image (color-inverted and brightness-inverted version of the
previous image) to be retained when a new image is displayed. This behavior is true
for any LCD device from any LCD manufacturer.
TIR is not covered under warranty. See standard warranty terms and conditions for
details. Here are some guidelines to help you avoid TIR:
• Use the LCD to show a screen saver, moving images or still pictures that change
regularly. When using high-contrast images, reposition the images frequently.
• Turn off the LCD when it is not in use. To use your source computer’s Power
Options Properties, set up your computer to turn off the display when not in
use.

Warranty Coverage
EP Series Ultra HD LCD Displays User Guide 5
Warranty Co verage
The following models are warranted for 24 x 7 usage:
• 50”: EP5024K, EP5024K-T
• 58”: EP5824K, EP5824K-T
• 65”: EP6524K, EP6524K-T
Planar recommends turning off the power for 4 hours per day for optimal
performance.
For complete warranty details, please visit www.planar.com/warranty.
Imp o rtant Waste Disp o sal Info rmatio n
Please recycle or dispose of all electronic waste in accordance with local, state, and
federal laws. Additional resources can be found online at
http://www.planar.com/about/green/.
The crossed-out wheelie bin symbol is to notify consumers in areas subject to Waste
Electrical and Electronic Equipment (WEEE) Directive 2012/19/EU that the product
was placed on the market after August 13, 2005 and must not be disposed of with
other waste. Separate collection and recycling of electronic waste at the time of
disposal ensures that it is recycled in a manner that minimizes impacts to human
health and the environment. For more information about the proper disposal of
electronic waste, please contact your local authority, your household waste disposal
service, or the seller from whom you purchased the product.