Planet Ingenico Lane/3000 User manual

planetpayment.com
Ingenico Lane/3000
User Guide

Contents
1. Terminal overview
2. Menus and network set up
3. Standalone payments
3.1. Sale
4. Integrated Payments
4.1. Preauthorisation
4.2. Sale with tip
4.3. Sale and charity donation with Pennies
4.4. Completion
4.5. Reversal
4.6. Refund
Terminal overview
Contactless
Reader
Chip Card
Reader
Navigation
Buttons
Magnetic
Stripe
Reader
The Ingenico Lane 3000 countertop
payment terminal integrates to a
merchant’s Point of Sale (POS)
software.
• This solution supports the Planet
payment application.
• The terminal powers on when the
power supply is connected.
Ingenico Lane/3000 User Guide 2

2. Menus and Network set up
1. From the Home screen, Enter password to access Menu (Password is provided
by Planet Onboarding team)
2. TheUsercancongurethenetworkasDHCPoraStaticIP.Todothis,Navigate
toCongfromthisrstMainmenu
3. SelectNetworkfromthissecondmenu
4. SelectLANto
continue
5. SelectCong
6. Selectrelevantoption
here.Tobeconrmed
by merchant User
7. Thenperforma
Firmwareupdate.
- SelectFirmware
8. Press Green Enter
button to continue
9. TMSPortnumberis
providedbyPlanet.
- The port number
shown is normally the
onetouse.
- Press Green Enter
button to continue
TMS Port number:
8953
1. 2.
3.
4. 5.
6. 7.
8. 9.
Ingenico Lane/3000 User Guide 3

10.TMSTIDisprovided
by Planet.
- EnterTID.
- Press Green Enter
button to continue
11. InstanceTIDis
provided by Planet
- EnterTID
- Press Green Enter
button to continue
- The System will
perform the update
and reboot itself
12. From this Menu,
under System the
user can see options
to Reboot if required
13. From this Menu,
under Info the
usercanseeTID,
Firmware package
details etc
3. Standalone Payments
1. As per previous steps, enter Password
to view the Main menu shown here.
Password is provided by Planet
- Select Standalone
2. Select Sale to process a Sale
transaction from an original
authorisation
- User may need the Transaction
ReferenceNumber
3.1 Sale
10. 11.
12a. 12b.
13a. 13b.
1a. 1b.
2.
Ingenico Lane/3000 User Guide 4

3. Select Sale to process a Sale transaction
- User can also process Refund or a Preauthorisation
4. Enter the amount the Cardholder needs to pay for the Sale
5. Example here 10.00 GBP
6. Hand the terminal to the Cardholder if the User would like to encourage a Tip
- Press Yellow button to Clear
7. Cardholder should
complete transaction
withChip&PIN,
Contactless or Swipe
- If Manual is selected
the card number
and expiry date will
need to be entered
manually as per
example below
8. The card validation
and sale will be
processed
9. Approval
conrmationand
Authorisation code is
displayed on screen
- Please sign is shown
if card details are
entered manually or
cardholder opted to
Swipe
7a. 7b.
7c. 7d.
8. 9.
4.
6.
3.
5.
Ingenico Lane/3000 User Guide 5

4. Integrated Payments
4.1 Preauthorisation
1. A preauthorisation triggered from the POS will populate on the terminal
2. CardholdershouldcompletePreauthwithChip&PIN,ContactlessorSwipe
- Wait for response
3. ApprovalconrmationandAuthorisationcodeisdisplayedonscreen
4.2 Sale with Tip
1. A Sale triggered from the POS will populate on the terminal, and prompt for
cardholdertoenteraTiprst
2. Once Tip is managed, the Sale amount will appear
- CardholdershouldcompleteSalewithChip&PIN,ContactlessorSwipe
3. Wait for response
4. ApprovalconrmationandAuthorisationcodeisdisplayedonscreen
1. 2.
3. 4.
2. 2.
3.
12Ingenico Lane/3000 User Guide

4.4 Completion
1. A Completion
triggered from the
POS will populate
on the terminal and
nishthepayment
4.6 Refund
1. A Refund triggered from the POS will populate on the terminal
2. CardholdershouldcompleteRefundwithChip&PIN,ContactlessorSwipe
- Wait for response
3. Approved Refund will appear on screen
4.5 Reversal
1. A Reversal triggered
from the POS will
populate on the
terminalandnish
the payment
4.3 Sale and charity
donation with Pennies
1. A Sale triggered from
the POS will populate
on the terminal,
and prompt for
cardholder to add a
charitydonationrst
2. The donation is added
to the Sale amount
- Cardholder can
complete Sale
as normal, as per
previous step
1. 2.
3.
1. 2.
1a. 1b.
1a. 1b.
14Ingenico Lane/3000 User Guide