Planet PAX A30 User manual

PAX A30 Setup
Guide
2023
weareplanet.com

PAX A30 Setup and User Guide
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Table of contents
1. A30 box contents ....................................................................................................................................... 2
2. A30 terminal details ......................................................................................... Error! Bookmark not defined.
3. Power and network .................................................................................................................................... 4
4. Checking IP connection settings ................................................................................................................ 6
5. Viewing software version ............................................................................................................................ 7
6. Downloading software/firmware .................................................................................................................. 8
7. Downloading configuration ....................................................................................................................... 10
8. Contact us ............................................................................................................................................... 12

PAX A30 Setup and User Guide
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1. A30 box contents
Each A30 is supplied with the following items:
•1 x A30 Pinpad
•1 x multi-purpose cable
•1 x AC/DC power adapter (variable by region)
•1 x Cable adapter for power supply
Please note:
•Network cable is not included.
•USB-C cable is not included.
A30 Terminal
Multi-purpose cable
Cable adapter for power
supply
AC/DC power adapter

PAX A30 Setup and User Guide
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2. A30 terminal details
Power is supplied via the AC/DC power adapter supplied.
Smart card
reader
Touch LCD
display
Front facing
camera
Contactless
card reader
Magstripe
card reader
Power and
volume buttons
Headphone
jack
Charging
Contact
Mounting
Hole
SIM and
SAM slots
Connectivity
Ports

PAX A30 Setup and User Guide
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3. Power and network
To power and connect the terminal to the network follow these steps:
1. Insert power cord into power adaptor.
2. Insert the Green connection into the corresponding port and twist to lock into place.

PAX A30 Setup and User Guide
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2. Insert LAN cable into its corresponding port on the underside of the terminal, ensuring it clicks
into place.

PAX A30 Setup and User Guide
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4. Checking IP connection settings
1. To enter the IntegraTE_Pax menu, you will need to press and hold the ‘Planet' icon at the top of the
screen.
2. When “Please Enter Password” is displayed, enter password and press the green Enter button.
3. Then, select “Config/Configuration”.
4. Next, select “Network”.
5. Now, select: WLAN –If WIFI is enabled. LAN –If Ethernet (LAN) is enabled
6. Select “Info”.
7. The following information will be displayed:
-DHCP/Static - Default Gateway IP Address
-IP Address - DNS 1
-Subnet Mask - DNS 2
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PAX A30 Setup and User Guide
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5. Viewing software version
1. To view the Software version on your terminal you will need to enter the IntegraTE_Pax menu, you
will need to press and hold the ‘Planet' icon at the top of the screen.
2. When “Please Enter Password” is displayed, enter password and press the green Enter button.
3. Select “Config/Configuration”.
4. Then, select “Info”.
5. The relevant software version will be displayed, along with the Terminal ID and Hardware ID
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6. Downloading software/rmware
1. To enter the IntegraTE_Pax menu, you will need to press and hold the ‘Planet' icon at the top of the
screen.
2. When “Please Enter Password” is displayed, enter password and press the green Enter button.
3. Then, select “Config/Configuration”.
4. Select “Update”.
5. Select “Firmware”.
6. The user must then verify that the information on the “Enter the TMS IP/DNS” and “Enter the TMS
port” screens match the information shown below.
7. Assuming the information matches, the user can proceed by tapping the green “Enter” button on
both screens.
*TMS IP depending on a use case. In production we have 194.7.129.134 for global use, and
065.216.73.214 as alternative in the US. The TMS Port is 8953 for Global and US use.
8. This will take you to the “Enter TMS TID” screen.
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PAX A30 Setup and User Guide
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9. On the “Enter TMS TID” screen, the user must enter the unique terminal ID provided by Planet.
This ID will consist of 8 digits. There is only ONE TMS TID per pin pad.
10. Once entered, the user must confirm by tapping on the green “Enter” button.
11. The terminal will now perform the “Firmware download in progress xx%”
12. Should no firmware be available the terminal will display “no new firmware available
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PAX A30 Setup and User Guide
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7. Downloading conguration
1. To complete a configuration download the user will need to enter the IntegraTE_Pax menu, you will
need to press and hold the ‘Planet' icon at the top of the screen.
2. When “Please Enter Password” is displayed, enter password and press the green Enter button.
3. Select “Config/Configuration”.
4. Select “Update”.
5. Select “Config”.
6. Verify “TMS TID” and select the green button
7. Terminal will display “configuration download in progress”.
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8. Should your Terminal not have any configuration updates available it will display “No new
configuration available”.

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8. Contact us
Need help?
If you have a technical issue or need support troubleshooting, please check the
relevant portal for assistance.
Our Global Support Team will be glad to help.
Visit www.weareplanet.com/support
Disclaimer:
The procedures included in the document are only valid for brand new terminals.
Terminals used beforehand may behave differently.