Plantronics Poly Voyager 5200 Series User manual

Voyager 5200 Series
Wireless Headset System
User Guide
PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents
Headset Overview 3
Charge your headset 4
Check battery level 4
Low battery warnings 5
Use charge case 6
Fit 7
7
7
Pair your phone 8
Pair to mobile device 8
NFC pairing 8
Pair Another Phone 8
The Basics 9
Make/Take/End Calls 9
Adjust the volume 9
Mute 9
Voice assistant 10
Enable and use Amazon Alexa 10
Play or pause audio 10
Use sensors 10
Advanced features 13
Enable Tile 13
Voice alerts list 13
Adjust voice alert volume 13
Firmware Update 14
Headset recovery 14
Troubleshooting 15
What's in the box 16
Accessories 17
Support 18
2

Siri
Google Now
Alexa*
/
NFC
Charge port
/ Call button/Press to interact with Microsoft Teams (app required)
Bluetooth button (use when pairing a device)
Siri, Google Now Virtual Personal Assistant (VPA) button
Alexa* *Alexa requires Plantronics Hub app
Mute button
Volume buttons
Indicator light
Power button
Near Field Communication
Headset Overview
3

Your new headset has enough power to pair and make a few calls directly out of the box. It takes
approximately 90 minutes to fully charge the headset; the indicator light turns off once charging is
complete.
A micro USB cable is supplied to allow you to charge the headset with an AC wall charger (not
included) or through a PC's USB port. The PC must be powered on to charge via USB 2.0 or higher.
NOTE Always charge at near room temperatures; never charge battery at temperatures below 0°C
(32°F) or above 40°C (104°F).
1Check your earbud battery level:
• Listen to the voice prompt when you remove your earbuds from case and put them on.
• View battery level in BackBeat app. Download at poly.com/software.
Voice prompt Listen time
"Battery high" 3 hours or more
"Battery medium" 1 to 3 hours
"Battery low" 10 minutes to 1 hour
"Battery critical" Less than 10 minutes
2Check the charge case battery level by pressing the charge case button and viewing the LED inside
the case.
Charge case LED Battery level
Battery high
Battery medium
Battery low
Battery critical
Charge your headset
Check battery level
4

Battery Level Voice Prompt
30 minutes of talk time remaining "Battery Low" repeats every 15 minutes
10 minutes of talk time remaining "Recharge Headset" every 5 minutes
Low battery warnings
5

A fully charged case can recharge your headset fully two times for an additional 14 hours of
headset talk time.
IMPORTANT The charge case is placed in deep sleep mode after manufacturing to save power and
protect the battery. To wake-up the charge case, plug it into a power source for a minimum of 1
minute. The LED's flash when charging.
Check the charge case battery status by pressing the button on the side.
Battery status LEDs for charge case
Battery high
Battery medium
Battery low
Battery critical; Recharge case/headset
NOTE Charge case is sold separately. Visit poly.com/accessories for more information.
Use charge case
6

1Slide headset over and behind your ear, then press gently toward your ear.
NOTE Remove your eyeglasses before donning the headset for best fit.
2Rotate microphone boom until it is pointed toward your mouth.
3Mic boom moves up and down for a better fit.
2 3
1
Change the eartip for a better fit.
1Push in eartip and rotate to the left to unlock it.
1
2
2
2Align new eartip into slot; push, rotate to the right and lock into place.
To wear the headset on your other ear, rotate the boom upwards then twist it around so the eartip
is on the other side before lowering the mic boom.
3
2
1
Fit
7

1The first time you power on the headset it begins the pairing process. Put on your headset and you
will hear "pairing" and the headset LEDs flash red and blue.
2Select “PLT V5200 Series.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the Bluetooth USB adapter.
NFC pairing is an option to pair your phone if there are one or less devices already connected. NFC
pairing will not work if there are two devices connected already.
1Ensure NFC is on and your phone’s display is unlocked. (Phones may vary.)
2With the headset powered on, lay the headset on the back of phone near the NFC tag on phone as
shown until NFC pairing completes. If necessary, accept the connection.
After pairing your headset to your phone, you may want to pair another phone.
1Power on your headset.
2Choose:
• Press and hold the Call button until you hear "pairing"
3Activate Bluetooth on your phone and set it to search for new devices.
4Select “PLT V5200 Series.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset indicator lights stop
flashing.
Pair your phone
Pair to mobile device
NFC pairing
Pair Another Phone
8

Siri
Google Now
Alexa*
/
NFC
Answer a call
• Put the headset on to answer a call, or
• Say “answer” after call is announced, or
• Tap the Call button.
End a call
• Tap the Call button.
Reject incoming call
• Press the Call button for 2 seconds.
Redial last outgoing call
Double-tap the Call button.
Caller Announcement (mobile phone only)
When wearing your headset, you will hear the name of a contact calling so you can decide whether
to answer or ignore the call without having to check the phone screen.
An incoming caller name is announced:
• if your phone supports Phone Book Access Profile (PBAP)
• if you granted access to your contacts during pairing process (for many mobile phones, this is
preset out-of-the box and may not be necessary)
• if the caller is stored in the phone's contacts list
An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the
language is not supported.
Toggle the Volume button up (+) or down (–) during a call or while streaming audio.
While not on a call or streaming audio you can toggle the Volume button to adjust the volume
level for Caller Announce and other voice prompts.
Press the Mute button to mute or unmute your headset during an active call. Customize mute
settings in Plantronics Hub app.
Mute on reminder*
* Plantronics Hub for Mac/Win or Plantronics Hub for iOS/Android required to enable.(poly.com/
software)
The Basics
Make/Take/End Calls
Adjust the volume
Mute
9

You can add a mute alert notification by managing your mute feature with Plantronics Hub. If this
setting is enabled and you have muted an active call and you start to speak, an alert will remind
you that you are still on mute.
Siri, Google Assistant™, Cortana Press and hold the Call button for 2 seconds to activate your
phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and
other smartphone voice controls.
With Alexa enabled on your headset, you can ask for directions, call friends, access Alexa Skills and
more.
NOTE Amazon Alexa isn't available in all languages and countries.
1Enable Alexa
AConnect the headset to your mobile device
BUpdate your Plantronics Hub mobile app (software) if necessary
CLaunch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
DFrom Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable
ELaunch the Amazon Alexa app and follow the instructions to set up your headset
2Use Alexa
ATo use Alexa, tap the Mute button and ask a question. You hear a tone when Alexa is
activated.
Choose:
• Click the right earbud to pause or resume streaming audio.
• With active sensors, remove one or both earbuds to pause streaming audio. Put on one or both
earbuds to resume audio.
NOTE Functionality varies by application.
Smart sensors respond when you put on or take off your earbuds. Customize in BackBeat app.
Below describes default settings.
Voice assistant
Enable and use Amazon
Alexa
Play or pause audio
Use sensors
10

With active sensors putting on earbuds will: taking off earbuds will:
Mobile call answer the incoming call (both
earbuds)
mute the active call (both
earbuds)
Music/media resume music/media (one or
both earbuds)*
pause music/media (one or both
earbuds)*
NOTE *Functionality varies by application. May not function with web-based apps.
11

Reset sensors
You may need to reset the sensors if they are not working as expected.
• Wearing the headset, tap the Call button to test sensors. A talk time voice alert means sensors
are working. A tone or lack of voice prompts means sensors need to be reset.
• To reset the sensors, power on the headset, connect the headset to a USB cable and plug the cable
into your computer's USB port or an AC wall adapter (not included). Then place the headset on a
flat, non-metallic surface for more than 10 seconds.
• If you don't have your charging cable available you can also reset your sensors by first turning off
the headset, then pressing and holding the Call and Mute buttons simultaneously until the
LED turns off. Then put on your headset and turn it on.
Disable sensors
• You can disable your headset smart sensors through Plantronics Hub software under the Settings
menu or in an idle state (not on a call or streaming music). Simultaneously press and hold the Call
and Mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status.
12

Use the Tile app to ring your lost headset or locate it on a map and ask the Tile community for
help.
1Connect the headset to your mobile device
2Launch Plantronics Hub app and ensure that your firmware is up-to-date
3From Plantronics Hub main menu, choose Apps > Tile > Enable
4Launch the Tile app and follow the instructions to connect your headset
Following is a list of common voice alerts. You can use Plantronics Hub to customize some of
these alerts. Download Plantronics Hub at poly.com/software
• "Answering call"
• "Battery low"
• "Battery high"
• "Redialing last outgoing call"
• "Incoming call"
• "Mute on"
• "No phone is connected"
• "Pairing"
• "Pairing incomplete"
• "Pairing successful"
• "Power on"
• "Phone 1 connected"
• "Recharge headset"
• "Volume minimum"
Toggle the volume button when the headset is powered on and idle (not on a call or streaming
music) to adjust the volume of the headset's voice alerts.
Advanced features
Enable Tile
Voice alerts list
Adjust voice alert volume
13

Firmware updates are designed to keep your headset current with the latest technology. Update
your firmware to:
• Change voice alert/command languages
• Improve performance
• Add new features to your device
You can update your headset wirelessly using either your smartphone or your desktop PC with
Plantronics Hub. Download at poly.com/software
With Plantronics Hub for Android/iOS installed on your smartphone, check Settings to see if an
update is available.
With Plantronics Hub for Windows/Mac installed on your computer, check Updates to see if a
new version of firmware is available for your device.
Tips
If you are performing an update using Plantronics Hub from your phone:
• Remove your headset from your ear. Do not use your headset or smartphone until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from a second phone.
• Do not play music on your phone during the update.
• Do not answer or place a call during the update.
NOTE If you receive a lot of calls, emails or texts that interrupt your update, try turning on the Do
Not Disturb feature in your phone's setting while you update.
If you are performing an update using Plantronics Hub for Windows from your computer using
your wireless USB Bluetooth adapter:
• Remove your headset from your ear. Do not use your headset or computer until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from another device such as a phone or another computer.
• Disconnect other Bluetooth headsets from your computer.
• Do not answer or place a call during the update.
If you receive an over-the-air update failure message, or experience an update failure, take the
following steps:
• Download and install Plantronics Hub for Windows/Mac at https://www.plantronics.com/
product/plantronics-hub-desktop
• Connect your headset to your computer using a USB cable.
• Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your
Product ID (PID) to complete the recovery.
Firmware Update
Headset recovery
14

Callers can't hear me. Solutions:
• Ensure headset is paired and connected to your phone.
• Reposition headset on your ear as the sensors may not detecting it
is on.
• Reset your sensors (following above instructions) as they may need
recalibrating.
• Disable your sensors as they may be incompatible with your
specific ear shape.
• Disable HD Voice (Wideband Audio) via Plantronics Hub application
as this setting may be incompatible with your phone.
I can't hear callers or music. Solutions:
• Ensure headset is paired and connected to your phone.
• Reposition headset on your ear as the sensors may not detecting it
is on.
• Reset your sensors (following above instructions) as they may need
recalibrating.
• Disable your sensors as they may be incompatible with your
specific ear shape.
My headset will not report 7 hours
of talk time after it is fully charged.
Solutions:
• Ensure headset is paired and connected to your phone.
• Disable HD Voice (Wideband Audio) which uses more power.
• Completely discharge your headset's battery then give it a full
charge.
• Some phones have less efficient Bluetooth connections and thus
will not allow for an optimal talk time of 7 hours. The talk time
remaining estimate is partly calculated by your historical use so
inconstancies in an estimate may occur based on your particular
use patterns.
Troubleshooting
15

Headset Micro USB cable
Eartips (S, M. L)
What's in the box
16

Sold separately at poly.com/accessories.
Vehicle power
charger Eartips with foam covers
USB Bluetooth
adapter Charge case
Wall charger
Accessories
17

Support
NEED MORE HELP?
poly.com/support
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
©2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered
trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.
Manufactured by Plantronics, Inc.
207276-06 02.21