Plantronics Blackwire C720M User manual

Blackwire®C710M™/C720M™
Corded USB headset with Bluetooth®
User guide
TM

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ContentsContentsContents
Welcome 3
What’s in the package 4
Headset features 5
Accessories/Spares 6
Using your headset 7
Inline controls 7
Wearing the headset 8
Connect and make a PC call 9
Make a call with Microsoft Lync®/Office Communicator 9
Pair and make a mobile call 11
Pair and make a call with your mobile phone 11
Pair a new device 12
Charge your headset 12
Advanced features 14
Optional Plantronics Spokes software 18
Useful tips 21
Troubleshooting 22

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Welcome
Congratulations on purchasing your new Plantronics product. This user guide contains
instructions for setting up and using your Blackwire C710M/C720M Bluetooth headset.
Please refer to the separate safety instructions for important product safety information prior to
installation or use of the product.
Blackwire C710M/C720M next generation technology.
Featured highlights and Smart Sensor™technology:
• Auto answers calls by simply putting on your headset.
• Auto transfers calls between mobile phone and headset
• Softphone presence can be automatically updated.
• Integrated A2DP (Advanced Audio Distribution Profile for Bluetooth) lets you listen to media
audio.
• Voice prompts announce power on/off, battery level, connection status and more.
System requirements
Computer
• Supported Operating Systems:
Windows XP®SP3 or later,
Windows Vista® SP1 or later,
Windows® 7 SP1 or later recommended
MAC OS X 10.6.8 or later
• Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard disk: 280 MB (Minimum); 500 MB (Recommended)
Browser
• Internet Explorer® V6 or better must be on the user’s system (Required)
Registering your product online
Visit plantronics.com/productregistration to register your product online
so we can provide you with the best possible service and technical support.
Technical assistance
Visit our website at plantronics.com/support for technical support including frequently asked
questions, compatibility and accessibility information.

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What’s in the package
1 Blackwire C710M Headset with inline controller (monaural) or
2 Blackwire C720M Headset with inline controller (stereo)
3 Blackwire C710M/C720M USB cable
4 Carrying case
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OR
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Headset features
1 Right ear cushion
2 Adjustable headband
3 Left ear cushion
4 Noise-cancelling microphone
5 Mobile talk and Bluetooth on/off button
6 Volume up/volume down bar
7 Inline controller
8 Mute/unmute button
9 PC talk button
10 USB cable/connector
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Accessories/Spares
(Sold separately)
Carrying case
Foam ear cushions Leatherette ear cushions
Blackwire C710M/C720M USB cable
NOTE For more information on accessories and spares, please visit us at
plantronics.com/accessories.

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Inline controls
Mobile talk button Can be used to answer or end a call directly from the headset with a
single press. The LED will rapid flash blue when a call is coming in and
slow flash blue when on a call. Can be used to manually turn on or off
the Bluetooth radio with very long press; Bluetooth status will stay in
last known state.
PC talk button Can be used to answer or end a call directly from the headset with a
single press. The LED will rapid flash green when a call is coming in and
slow flash green when on a call. Can also be used to put a caller on hold
with medium press.
Volume Volume up and down are available by pushing the bar up and down.
Mute A single press of the mute button will mute the microphone and the
LED will be red. Pressing this button again will take the microphone off
mute.
CAUTION For your safety, do not use the headset at high volumes for extended periods
of time. Doing so can cause hearing loss. Always listen at moderate levels. For more
information on headsets and hearing visit: plantronics.com/healthandsafety.
Using your headset

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Wearing the headset
1 To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the
headset receivers so that the cushions sit comfortably over the centre of your ears.
2 For the C710M headset, position the stabiliser T-bar above your ear.
3 Once the headset is positioned on your head, adjust the flexible boom so the tip of the boom
points to the corner of your mouth. The boom can be shaped to follow the curvature of your face.
NOTE The headset is designed for the boom to be worn on the left side of your face. To wear the
headset so the boom is on the right side, rotate the microphone boom upwards until it aligns with the
right corner of your mouth. Left and right audio channels will be switched.

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Make a call with Microsoft Lync®/Office Communicator
1Ensure Microsoft Lync/Office Communicator is running on your PC.
2Connect the USB cable to the inline controller and PC.
3 Place the headset on a flat non-metallic surface. The sensors in your headset fully calibrate while
charging.*
4Confirm the speaker and microphone settings for your PC softphone are set to Plantronics
Blackwire C710M/C720M as shown below:
PC audio setup for Windows 7 (To reach this screen: Control Panel > Sound)
Default setting: All PC sounds and audio is played in the headset.
* When your headset is connected to the PC the mobile talk button will be solid red when charging
and off when fully charged. See “Make a mobile phone call”
Connect and make a PC call

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PC audio setup for Windows XP (To reach this screen: Start > Control Panel> Sound and Audio
Devices)
Blackwire C7xx
Blackwire C7xx
Blackwire C7xx
Blackwire C7xx
Default setting: All PC sounds and audio is played in the headset.
Placing, answering and ending calls with Microsoft Lync/Office Communicator
To place a call Dial number using Microsoft Lync/Office Communicator.*
To answer a call Short press the PC talk button on the inline controller.
To answer a call when already
on an active call on your
mobile phone
Press the mobile talk button to end the mobile phone call then press the PC
talk button.
To end a call Short press the PC talk button.
*Consult Microsoft Lync/Office Communicator Help for more information on how to place a call.
PC talk button LED indicators
Incoming call Rapid flash green
Active call Slow flash green
Media audio Slow flash green