Plantronics S12 Setup guide

QUICK START USER GUIDE
TELEPHONE
HEADSET SYSTEM
S12
The S12 Telephone Headset System is designed to add a
headset to an existing telephone.
The S12 System provides precise levels of listening and talking
comfort and crystal clear voice quality.
The S12 System is not designed to work on telephones that
have the dial pad in the handset or on cordless telephones.
This user guide provides the following steps to quickly set up
and use your headset system.
1.Identify the Components
2.Attach to Telephone
3.Set Amplifier Compatibility Switch
4.Make a Test Call
The other side has more details:
■Examine other features
■Troubleshooting
■Technical Support Center Information
■FCC Information
■Parts and Accessories
■Warranty and Service
IMPORTANT SAFETY INSTRUCTIONS
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do
not use liquid cleaners or aerosol cleaners. Use a damp cloth
for cleaning.
4. Do not locate this product near water, for example, near
a bathtub, sink, or laundry tub, in a wet basement or near a
swimming pool.
5. This product should never be placed near or over a radiator or
heat register. It should not be placed in a built-in installation
unless proper ventilation is provided.
6. This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of
the type of power supply to your home, consult your dealer or
local power company.
7. Do not allow anything to rest on the power cord. Do not locate
this product where persons walking on it will damage the cord.
8. Do not overload outlets and extension cords as this can result
in risk of fire or electric shock.
9. Never disassemble or push objects of any kind into the product
as this may short out parts which could result in a fire or
electric shock. Never spill liquid of any kind on the product.
10.Use caution when installing or modifying telephone lines.
11.This product requires an approved power supply such as the
one supplied by a Listed Class 2 Direct Plug-In Power Unit
rated 9VDC 350mA. Plantronics Part No. 45671-01, rated at
an input voltage of 120 VAC, 60Hz and 6 W.
12.This product requires AC power in order to operate. In order
to have phone service during a power outage, have another
telephone available that is powered only by the telephone line.
13.Keep all product cords and cables away from operating
machinery.
14.Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electric shock
from lightning.
15.Do not use the telephone to report a gas leak in the vicinity of
the leak. SAVE THESE INSTRUCTIONS
WELCOME
21
2.1 Unplug your telephone
handset cord from the
telephone base.
2.2 Plug your telephone
handset cord into the S12
amplifier handset jack.
2.3 Connect the cord
between the telephone base
jack on the S12 amplifier and
your telephone base.
2.4 Plug the headset plug into
the headset jack.
2.5 Route the headset cord through the cable management
channel on the bottom of the amplifier (not shown).
2.6 Snap in the headset holder (not shown).
2.7 Plug the AC power adapter into the AC power adapter jack
and plug into a standard
AC wall output.
4.1 Verify that the mute button is off.
The mute indicator should not be illuminated
4.2 Remove the phone handset from the
cradle and place on your desk.
1. If you do not hear a dial tone in the
headset, press the headset button.
The headset indicator is on.
4.3 Use your telephone keypad to call a
friend or colleague.
4.4 Adjust the listen volume using the listen
volume control.
4.5 If your friend cannot hear you, or you
hear a buzz or hum, try changing the
compatibility slide switch.
4.6 Adjust how loud you sound to the other
party by adjusting the speak volume control.
4.7 If you sound too loud, move the speak
volume master switch to its lower setting and
adjust the speak volume control.
4.8 After completing the call, return the
handset to its cradle.
3.1 Put on headset and press the
headset button.
The headset indicator should be
on (green).
3.2 Lift the telephone’s handset off
the cradle and place it on your
desk.
3.3 If you hear a clear dial tone,
you can proceed to Step 4.
3.4 If you don’t hear a dial tone,
adjust the compatibility slide switch
following this process:
1. Slide the compatibility slide
switch until you hear a clear dial
tone.
There may be multiple settings
with a dial tone. Select the one
that sounds most like the handset
of your phone.
Experimenting with various switch
settings will not harm the amplifier
or your telephone.
2.1
4.5
4.6 4.7
1Adjustable
Headband
2Headset
Assembly
3Clothing Clip
4Headset Plug
5Microphone
Boom
6Ear Cushion
Assembly
7Earloop
8Pivot Ball Ring
9FireflyTM In-Use
Indicator
Over-the-Head............converts to............Over-the-Ear
3.2
3.4
4.21
3.1
2.3
2.4 2.2
Attach
Amplifier to
Telephone
2
Set Amplifier
Compatibility
Slide Switch
3
Make a
Test Call
4
Identify the
Components
1S12 QUICK START GUIDE
4.1
4.4
2.7
10 Headset Holder
11 Compatibility Slide
Switch
12 S12 Amplifier
13 Headset Indicator
(Green)
14 Power Indicator
(Green)
15 Mute Indicator (Red)
16 Listen Volume Control
17 Mute Button
18 Headset/Handset
Button
19 Speak Volume Control
20 Speak Volume Master
(Hi, Low) Switch
21 Cord (Phone to
Amplifier)
22 AC Power Adapter
23 AC Power
Adapter Jack
24 Headset Jack
25 Handset Jack
26 Telephone Base Jack
Back View
Right Side View
Left Side View
Over-the-Head
Over-the-Ear
10
13

It provides the following benefits:
■
SoundGuard
®
Plus
™
technology quickly reduces the
level of harsh noises, such as fax tones
■
Call Clarity
™
improves incoming and outgoing sound
■
Switch easily with one button selection between
headset and handset
■
Incoming and outgoing volume control
■
Mute control
1 To receive calls with your
headset
1.1 Put on your headset.
1.2 When your telephone
rings, push the headset
button. The headset
indicator should be
on (green).
1.3 Remove the handset
from the cradle and
place it on your desk.
1.4 Begin talking to
your calling party.
1.5 When you are
finished, hang up
the handset.
2 To use your telephone
handset
2.1 Push the headset button.
The headset indicator should
not be illuminated.
2.2 Use the telephone
handset as normal.
3 To switch from your telephone
handset to your headset
3.1 Alert your caller that there
will be a short delay, and put on
your headset.
3.2 Push the headset button. The
headset indicator should be on (green).
3.3 Resume talking through
your headset.
TIP: The handset must remain
off the cradle during phone calls.
4 To switch from your headset to
your telephone handset
4.1 Alert your caller that there will be a short
delay, and then release the headset button. The
headset indicator should not be illuminated.
4.2 Remove your headset and pick up your handset.
4.3 Resume talking through your telephone handset.
5 To use the mute function.
5.1 Press the mute button. The mute indicator
should be on (red). You will be able to hear
them but they can not hear you.
5.2 Release the mute button to
deactivate the mute function. The
mute indicator should not be illuminated.
Your working system should look like this:
2.2
1.3
1.1
1.2
1.2
1.3
3
4
EXAMINE OTHER FEATURES
5
13
13
TROUBLESHOOTING
I cannot hear a dial tone.
■Make sure all cable connections are correct and firmly
in place.
■Pay special attention that handset cord is properly
connected.
■Ensure AC power adapter is connected and power is on.
■Make sure you have pressed the headset button and the
headset indicator is on.
■Make sure the telephone handset is off-hook.
■Adjust listen volume control.
■Adjust the compatibility slide switch.
■Ensure that the headset is centered on your ear.
Caller cannot hear my voice.
■Make sure the mute button is turned off (indicator off).
■Increase the outgoing volume by adjusting the speak
volume control
■Adjust headset so the microphone is closer to your mouth.
I hear a hum in the headset.
■Adjust the compatibility slide switch until the sound is
clear. Trying other settings will not harm the amplifier or
your telephone.
Plantronics Help Desk
The Plantronics Help Desk is ready to assist you!
Dial 1-800-544-4660, Sunday 5:00 p.m. through
Friday 5:00 p.m. Pacific Standard Time or visit our
website at www.plantronics.com.
FCC REGISTRATION INFORMATION
The FCC Wants You To Know
Changes or modifications to this product not expressly approved by
Plantronics, or operation of this product in any way other than as
detailed by the owner’s manual, could void your authority to operate
this product.
FCC Requirements–Part 68
This equipment complies with Part 68 of the FCC Rules. The FCC Part
68 Label is located on the bottom of the unit This label contains the
FCC Registration Number and Ringer Equivalence Number (REN) for
this equipment If requested this information must be provided to your
telephone company.
The REN is useful to determine the quantity of devices you may
connect to your telephone line and still have all of those devices ring
when your telephone number is called. In most, but not all areas,
the sum of the RENs of all devices connected to one line should not
exceed five (5.0). To be certain of the number of devices you may
connect to your line, as determined by the REN, you should contact
your local telephone company to determine the maximum REN for
your calling area.
Connection to the telephone network should be made by using
standard modular telephone jacks, type RJll. The plug and/or jacks
used must comply with FCC Part 68 ruJes. If this telephone
equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance
of service may be required. But if advance notice isn‘t practical, the
telephone company will notify the customer as soon as possible.
Also, you will be advised of your right to file a complaint with the
FCC if you believe it is necessary.
The telephone company may make changes in it's facilities,
equipment, operations or procedures that could affect the proper
functioning of your equipment If they do, you will be notified in
advance in order for you to make necessary modifications to
maintain uninterrupted service.
INDUSTRY CANADA NOTICE
Terminal Equipment
Notice: This equipment meets the applicable Industry Canada
Ter minal Equipment Technical Specifications. This is confirmed
by the registration number. The abbreviation, IC, before the
registration number signifies that registration was performed based
on a Declaration of Conformity indicating that Industry Canada
technical specifications were met. It does not imply that Industry
Canada approved the equipment.
Notice: The Ringer Equivalence Number (REN) for this terminal
equipment is marked on the equipment itself. The REN assigned
to each terminal equipment provides an indication of the
maximum number of terminals allowed to be connected to a
telephone interface. The termination on an interface may consist
of any combination of devices subject only to the requirement that
the sum of the Ringer Equivalence Numbers of all the devices does
not exceed five.
Radio Equipment
The term “IC:” before the radio certification number only signifies
that Industry Canada technical specifications were met.
Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of the device. “Privacy of communications may not be
ensured when using this telephone”.
LIMITED WARRANTY
for Plantronics Commercial Products
Purchased in the US and Canada
•This warranty covers defects in materials and
workmanship of Commercial Products manufactured,
sold or certified by Plantronics which were purchased
and used in the United States and Canada.
•This warranty lasts for two years from the date of
purchase of the Products.
•This warranty extends to you only if you are the end user
with the original purchase receipt.
•We will, at our option, repair or replace the Products that
do not conform to the warranty. We may use functionally
equivalent reconditioned/refurbished/remanufactured/
pre-owned or new Products or parts.
•To obtain service in the U.S. contact Plantronics at
[phone] and in Canada call [phone].
If you need additional information, please contact our
service centers at the numbers provided.
•THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR
THE PRODUCTS.
•This warranty gives you specific legal rights, and you may
also have other rights which vary from state to state or
province to province. Please contact your dealer or our
service center for the full details of our limited warranty,
including items not covered by this limited warranty.
© 2002-2003 Plantronics, Inc. All rights reserved. Plantronics, the logo
design, Plantronics and logo design combined, Call Clarity, Firefly and
SoundGuard Plus are trademarks or registered trademarks of Plantronics,Inc.
All other trademarks are the property of the respective owners.
Patents U.S. 5,210,791, D394,437 & D403,327; Finland 20183 & 20184;
GB Regd.Des.No. 2073246 & 2073247; Sweden 64 176 & 64 177
Printed in USA. 65168-01 (10-03)
345 Encinal Street
Santa Cruz, California 95060
[phone]
www.plantronics.com
PARTS
Headset Holder
65217-01
Cord (phone to amplifier)
65218-01
AC Power Adapter
45671-01
Adjustable Headband
43298-01
Headset Assembly
65219-01
Pivot Ball Ring
45650-03
Ear Cushion Assembly
(Leatherette Assembly)
46186-01
Amplifier Assembly
65220-01
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