Dell Pro Wireless Headset User manual

Dell Pro Wireless Headset
WL5022
User's Guide
Regulatory Model: B4220T / BT600
June 2021
Rev. A00

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.

Chapter 1: Introduction................................................................................................................. 5
Chapter 2: Package contents ....................................................................................................... 6
Chapter 3: Overview......................................................................................................................7
Headset overview................................................................................................................................................................ 7
Charge stand (charge stand model only)...................................................................................................................... 8
USB Bluetooth adapter...................................................................................................................................................... 8
Chapter 4: Connect and pair..........................................................................................................9
Connect to PC......................................................................................................................................................................9
Pair to mobile device.......................................................................................................................................................... 9
Pair USB adapter again.....................................................................................................................................................10
Chapter 5: Fit and charge............................................................................................................. 11
Wear on the right or left................................................................................................................................................... 11
Charge................................................................................................................................................................................... 11
Check headset battery status.........................................................................................................................................12
Chapter 6: Load software.............................................................................................................14
Chapter 7: The Basics.................................................................................................................. 15
Power on/off...................................................................................................................................................................... 15
Adjust the volume.............................................................................................................................................................. 15
Make/Take/End Calls....................................................................................................................................................... 15
Interact with Microsoft softphone................................................................................................................................ 15
Play or pause audio............................................................................................................................................................16
Track selection....................................................................................................................................................................16
Fast forward/rewind......................................................................................................................................................... 16
Voice assistant....................................................................................................................................................................16
Chapter 8: More Features............................................................................................................ 17
Select language...................................................................................................................................................................17
Enable Tile............................................................................................................................................................................17
DeepSleep Mode................................................................................................................................................................ 17
Online indicator................................................................................................................................................................... 17
Corded mode (audio over USB)..................................................................................................................................... 18
Chapter 9: Update firmware.........................................................................................................19
Headset recovery...............................................................................................................................................................19
Chapter 10: Troubleshooting....................................................................................................... 20
Contents
Contents 3

Chapter 11: Getting help and contacting Dell................................................................................21
4 Contents

Introduction
The Dell Pro Wireless Headset is a device that allows connectivity to computers and mobile devices with high-quality audio.
The headset features a lightweight design with on-ear controls, and long-battery life for uninterrupted and hands-free audio
experience.
1
Introduction 5

Package contents
Your headset ships with the components shown listed below. Ensure that you have received all the components and contact Dell
(see your invoice for contact information) if something is missing.
●Wireless Headset
●USB cable
●Quick Start Guide (QSG)
●Safety, Environmental, Regulatory, and Warranty Information (SERI)
2
6 Package contents

Overview
Headset overview
LEDs/Online indicator
Mute/unmute
Power
Bluetooth pairing
Charging port
Volume
/Call button/Press to interact with Microsoft Teams (app
required)
Siri, Google Assistant Smartphone feature: Default voice assistant
Play/pause**
Next track**
Previous track**
NOTE: **Functionality varies by application. The controls may not work with web-based apps.
3
Overview 7

Charge stand (charge stand model only)
NOTE: The charge stand plugs into a computer or wall charger's USB port.
USB Bluetooth adapter
Your high-fidelity Bluetooth USB adapter comes pre-paired to your device. Plug it into your computer to connect to computer
audio.
NOTE: Adapter design may vary
Table 1. USB LED codes
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Headset connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
Table 2. LED codes for Teams
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Microsoft Teams connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notification
NOTE: *Requires Microsoft Teams desktop application
8 Overview

Connect and pair
Connect to PC
Your Bluetooth USB adapter comes pre-paired to your headset.
Steps
1. Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2. The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are
wearing your headset you hear “PC connected” to indicate the connection has been established. When on a call, the LED on
the USB adapter flashes blue. When not on a call the LED is solid.
3. OPTIONAL Load Plantronics Hub for Windows/Mac by visiting poly.com/software or visit www.dell.com/support. This
allows you to customize your headset behavior through advanced settings and options.
Pair to mobile device
Steps
1. To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear "pairing" and
the headset LEDs flash red and blue.
4
Connect and pair 9

2. Activate Bluetooth on your phone and set it to search for new devices.
●iPhone Settings > Bluetooth > On*
●Android Settings > On > Scan for devices*
NOTE: *Menus may vary by device.
3. Select Dell Headset WL5022.
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE: Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the
Bluetooth USB adapter.
Pair USB adapter again
Typically, your USB adapter is pre-paired to your headset. In the event that your adapter is disconnected or bought separately,
you will need to pair the adapter to your headset.
Steps
1. Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
2. Put your headset in pair mode.
3. Put your Bluetooth USB adapter into pair mode by pressing and holding the recessed pair button with a pen or paperclip until
the Bluetooth USB adapter flashes red and blue.
NOTE: Adapter design may vary
Pairing is successful when you hear "pairing successful" and "PC connected" and the Bluetooth USB adapter LED is solid.
10 Connect and pair

Fit and charge
Wear on the right or left
Steps
To position the microphone on the right or left side, rotate the microphone boom up and over. Gently bend the boom so it is
approximately 2 finger widths from the corner of your mouth.
NOTE: For true stereo sound, wear the boom on your right side.
Charge
Steps
Charge your headset using the micro USB cable or the charge stand (sold separately). The headset LEDs flash when charging. It
takes approximately 90 minutes to fully charge your headset. The LEDs turn off once charging is complete.
NOTE: The micro USB cable and charge stand (sold separately) plug into a computer or wall charger's USB port.
5
Fit and charge 11

Table 3. Charging your headset
Figure 1. Micro USB cable
Figure 2. Charge stand (sold separately)
Check headset battery status
There are 3 ways to check the headset battery status. Choose:
Steps
●Plantronics Hub for iOS/Android: check the home screen
●Plantronics Hub for Windows/Mac: click on the Plantronics Hub headset icon in the system tray or menu bar to view battery
status
●Slide and release the Power switch away from the off position. Listen to the voice alert or observe the headset LEDs.
Table 4. Headset LED behavior while charging
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
12 Fit and charge

NOTE: To reset the accuracy of the talk time alert, deplete the headset battery then charge fully.
Fit and charge 13

Load software
Some softphones require the installation of Plantronics Hub for Windows/Mac to enable headset call control (answer/end and
mute) functionality.
Steps
Download Plantronics Hub for Windows/Mac by visiting poly.com/software or visit www.dell.com/support.
Manage your headset settings on your computer with Plantronics Hub:
●Call control for softphones
●Change headset language
●Update firmware
●Turn features on/off
6
14 Load software

The Basics
About this task
Power on/off
Steps
Slide the switch to power on or off.
Adjust the volume
Steps
Tap the Volume up (+) or down (–) button.
Make/Take/End Calls
Interact with Microsoft softphone
Steps
●For Microsoft Teams, tap the headset's Call button to interact (application required).
●For Skype for Business, press and hold the headset's Call button for 2 seconds to interact (application required).
●Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target
Softphone
7
The Basics 15

Play or pause audio
Steps
Tap the Call button.
Track selection
Steps
Double-tap the Call button to skip to the next track or triple-tap the Call button to play the previous track.
NOTE: Functionality varies by application. May not function with web-based apps.
Fast forward/rewind
Steps
Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call button to rewind.
NOTE: Functionality varies by application. May not function with web-based apps.
Voice assistant
Steps
Siri, Google Assistant™, Cortana Press and hold the Call button for 2 seconds to activate your phone's default voice
assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.
16 The Basics

More Features
Select language
Steps
You can wirelessly change your headset language using Plantronics Hub software. Download: poly.com/software. Choose:
●With your headset paired to your smartphone, select headset language in Plantronics Hub for iOS/Android
●With your headset connected to your computer via USB adapter or cable, select headset language in Plantronics Hub for
Windows/Mac*
*USB adapter not included in all models.
Enable Tile
About this task
With the Tile app enabled on your mobile device, you can ring your lost headset or locate it on a map and ask the Tile community
for help.
Steps
1. Pair the headset to your mobile device
2. Update your Plantronics Hub mobile app (software) if necessary
3. Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
4. From Plantronics Hub main menu, choose Apps > Tile > Enable
5. Launch the Tile app and follow the instructions to connect your headset
DeepSleep Mode
If you leave your headphones powered on but out of range of your paired phone or USB adapter for more than 7 days, your
headset conserves its battery power by entering into DeepSleep mode.
Steps
Once back in range with your phone or USB adapter, press the Call control button to exit DeepSleep mode.
Online indicator
Steps
Your headset LEDs flash red to inform others that you are on a call. Manage settings in red and blue.
8
More Features 17

Corded mode (audio over USB)
If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density problems. Improve audio
performance by using density-friendly corded mode.
Steps
1. Disconnect your Bluetooth USB adapter from your computer
2. Connect your headset directly to your computer with the provided 1.5 m USB cable
3. Power off your headset to use density-friendly corded mode
NOTE: Your headset battery charges while in corded mode.
18 More Features

Update firmware
Keep your firmware up-to-date to improve performance and add new features to your headset.
Update your firmware using your computer or mobile device with Plantronics Hub for Windows/Mac or Plantronics Hub for
iOS/Android, respectively. Download Plantronics Hub at poly.com/software or visit www.dell.com/support. Choose:
●Plantronics Hub for Windows/Mac: With your headset connected your computer, check Updates for available firmware
update
●Plantronics Hub for iOS/Android: With your headset paired to your smartphone, check Settings for available firmware update
While updating firmware:
●Remove your headset from your ear. Do not use your headset or device until the update is complete.
●Disconnect your headset from other devices such as phones, tablets and computers
●Do not start a second update from a second device
●Do not stream media on your smartphone
●Do not answer or place a call
NOTE: Smartphone: If you receive a lot of calls, emails or texts, try turning on the Do Not Disturb feature in your
smartphone's settings while you update.
Headset recovery
If you have several failed attempts at an over-the-air firmware update, or if your headset becomes unresponsive, take the
following steps:
1. Download and install Plantronics Hub for Windows/Mac at poly.com/software or visit www.dell.com/support
2. Connect your headset to your computer using a USB cable
3. Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your Product ID (PID) to complete
the recovery
Find your Product ID (PID). Choose:
●Plantronics Hub app's headset recovery instructions
●Plantronics Hub app's home screen
9
Update firmware 19

Troubleshooting
Troubleshooting
Table 5. Dell WL5022 troubleshooting
Issue Resolution
The headset audio is not working as expected when
connected to my computer.
1. During a call, nobody can hear me
2. During a call, I can't hear anybody
3. Music is not coming through my headset
4. When I play music and a call comes in, the music is too
loud or doesn't pause
1. Configure the headset sound on your computer using the
Dell Peripheral Manager app.
2. Ensure that only one softphone application is opened at a
time.
3. For best performance, ensure your headset firmware is
up-to-date. See Update firmware.
My headset call control is not working as expected when on a
softphone call.
Check the following:
1. For best performance, ensure your headset firmware is
up-to-date. See Update firmware.
2. Ensure that only one softphone application is opened at a
time.
3. If required, enable headset control (answer/end and mute)
functionality using the Dell Peripheral Manager app.
4. Ensure the softphone you are using is supported by the
Dell WL5022.
How do I interact with Microsoft Teams or Skype for
Business?
1. For Microsoft Teams, tap the Call button to interact.
2. For Skype for Business, press and hold the Call button for
2 seconds to interact.
3. Select the headset as the target audio device through
Windows settings.
Does my Microsoft Teams-enabled headset work with other
softphones?
Yes, while your headset is optimized for Microsoft Teams, it
can be configured to use with other supported softphones.
Select the headset as the target audio device through
Windows settings.
When you configure another softphone, the Call button:
●Doesn't interact with Teams.
●Doesn't go to Teams notifications.
●Will not launch Cortana.
The headset audio is cutting out during softphone calls. • You may be experiencing Bluetooth density issues. Use
density-friendly corded mode. See Corded mode (audio over
USB).
The headset talk time is not accurate. Deplete your headset battery and then fully charge to reset
the accuracy of the talk time prompts.
10
20 Troubleshooting