Plantronics Savi W745-M User manual

Savi®W745-M
Multi Device Wireless Headset System
User guide

Contents
Welcome 4
System requirements 4
DECT Enhanced security 4
DECT information 4
What's in the box 6
Base and headset basics 7
Accessories (sold separately) 8
Customise your headset 9
Install the headset battery 9
Use the fit kit to assemble your headset 9
Right over-the-ear assembly 9
Left over-the-ear assembly 9
Position your headset 10
Over-the-head assembly 11
Behind-the-head assembly 11
Charge your headset and spare battery 13
Charge your headset 13
Charge Spare Battery 13
Desk phone: connect and call 14
Choose desk phone setup 14
Make a desk phone call 15
Mobile: connect and call 16
Computer: connect and call 17
Connect your computer 17
Place a softphone call 17
Position your base 17
Audio streaming 18
Headset features 19
Headset controls 19
Headset power 19
Headset battery level 21
Mute your headset during a call 21
Adjust your headset volume 21
Turn on/off headset LED 22
Out of range warning tones 22
Base features 23
Base buttons 23
Base subscription button 23
Bluetooth pairing button 25
Daily use 26
Incoming calls 26
Outgoing calls 26
Multi-Phone Status 28
Mobile phone and headset audio 28
Combine audio from any two lines or channels 28
Conference up to three additional headsets 28
Conferencing additional headsets and Security levels 29
2

Advanced use 30
Install Plantronics Hub 30
Start Hub 30
Hub tabs 30
Hub Settings Options 31
Ring tones and Volumes 33
Softphones and Media players 33
Presence 34
Wireless 34
Advanced 35
Additional device management tools 36
Troubleshooting 37
Headset 37
Desk phone 38
Mobile 38
Softphone 38
3

Congratulations on purchasing your new Plantronics product. This guide contains instructions
for setting up and using your Savi W745 wireless headset system, which has a WO2 base and
a WH500 headset.
Please refer to the separate safety instructions for important product safety information prior
to installation or use of the product.
Computer
• Supported Operating Systems: Windows Vista®Windows®7, Windows®8, 8.1
• Processor: 400 MHz Pentium®processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard disk: 280 MB (Minimum); 500 MB or more (Recommended)
• Microsoft®Windows XP®Service Pack 3 (SP3) or later (Recommended) Microsoft Windows
Vista Service Pack 1 (SP1) or later (Recommended)
Display
• At least 800 x 600, 256 colours
• 1024 x 768 high colour, 32-bit (Recommended)
Browser
• Internet Explorer®V10 or better must be on the user’s system (required)
Plantronics is a member of the DECT Forum and has fully adopted their recommendations for
enhancements to security within all DECT products.
Plantronics DECT-based products now fully incorporate the latest recommendations on
Enhanced security from the DECT Forum and ETSI. These improvements cover registration,
authentication, authorisation and encryption procedures. Plantronics DECT products are now
secure against all the known vulnerabilities that were highlighted by the public
announcements of the Chaos Council in 2009.
Plantronics Savi 700 Series DECT products have been tested against and passed the DECT
Forum security certification requirements and consequently have been granted 'DECT Forum
security' logo certification.
Plantronics products using the new enhanced version of DECT that includes these security
improvements are marked on the base with the DECT Forum security logo.
The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies that vary by
country. DECT 6.0 devices are generally authorised for use in The Americas. Use of this DECT
6.0 product in unauthorised countries is a violation of law, may disrupt telecommunications
networks and devices and can subject you to fines and penalties by regulatory agencies. For
specific countries in which DECT 6.0 devices may be lawfully used, please consult:
www.dect.org
Welcome
System requirements
DECT Enhanced security
DECT information
4

5

Headset and battery Base, deluxe charging cradle and spare battery
Over-the-head headband Behind-the-head headband
Headset fit kit with ear loops, ear tips and foam sleeve
USB cable Telephone interface cable Power supply
What's in the box
6

Base
1Power jack 8Computer button
2Handset Iifter jack 9Mobile phone button
3Telephone interface cable jack 10 Desk phone button
4USB port 11 Bluetooth pairing button/LED
5Desk phone speaking volume 12 Subscription button/LED
6Desk phone configuration switch 13 Charging LED
7Desk phone listening volume
Headset
1Ear loop 5Battery
2Ear tip 6Headset LED
3Volume/Mute button 7Microphone
4Call control button
Base and headset basics
7

1Deluxe USB charging cable Charges an extra battery while charging your headset via a USB
port.
2Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk
phone handset off the hook. Enables remote call control with your headset.
3HL10™lifter Automatically lifts handset and returns it to the cradle. Enables remote call
control with your headset.
Accessories (sold separately)
8

After you install the headset battery, choose one of the three headset
wearing styles, over-the-ear, over-the-head or behind-the-head. Use the fit
kit to assemble it and optimise the position of the microphone.
Position the battery as shown on the headset and slide into position until the battery snaps into
place.
NOTE This product has a replaceable battery. Only use the battery type supplied by Plantronics.
Choose a headset wearing style and use the fit kit to assemble it over-the-ear, over-the-head or
behind-the-head.
1Choose the size of ear loop that fits most comfortably. Align the ear loop as shown and insert it
onto the headset. Rotate the ear loop up 90°.
NOTE Ensure the ear loop is flat against the headset before rotating.
2Choose the size and style of ear tip that fits most comfortably. Align the ear tip with the notch
facing the microphone as shown. Press on to attach.
NOTE Ensure the large end of the ear tip points to the microphone.
3To correctly position your headset, see Position your headset.
1Choose the size of ear loop that fits most comfortably. Align the ear loop as shown and insert it
onto the headset. Rotate the ear loop up 90°.
NOTE Ensure the ear loop is flat against the headset before rotating.
Customise your headset
Install the headset
battery
Use the fit kit to
assemble your headset
Right over-the-ear
assembly
Left over-the-ear
assembly
9

2Choose the size and style of ear tip that fits most comfortably. Align the ear tip with the notch
facing the microphone as shown. Press on to attach.
NOTE Ensure the large end of the ear tip points to the microphone.
3To correctly position your headset, see Position your headset.
When you wear the headset, the microphone should rest as close to your cheek as possible
without touching. The microphone can be adjusted inward by the pivoting earpiece to optimise
the position of the headset.
1Slide the headset over and behind your ear and fit the ear tip into your ear.
2Holding the base of the headset, push it in and back towards your ear to allow the pivoting
earpiece to bring the microphone close to your mouth. As the base of the headset moves
backwards, you will feel soft clicks until the microphone rests close to your cheek.
Position your headset
10

1Hold the headband so it is aligned to receive the headset as shown and insert the headset into
the headband.
2Rotate the headset up. The headband can be worn on the right or left side.
3To optimise the position of the headset, push the headset in so the microphone is close to your
mouth.
1Align the headband as shown. Ensure the headband sits flat against the headset, then rotate it
up 90°. If you want to wear it on the left, switch the stem to the left side of the headband.
2Choose the size and style of ear tip that fits most comfortably. Align the ear tip with the notch
facing the microphone as shown. Press on to attach.
Over-the-head assembly
Behind-the-head
assembly
11

NOTE Ensure the large end of the ear tip points to the microphone.
3To position your headset correctly, first slide the stem of the headband so the headset fits
comfortably.
4With a finger on the headset indicator light, push in until the microphone rests as close to your
cheek as possible without touching.
12

1Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the
base.
2Plug one end of power supply into power jack on back of the base and other end into working
power outlet.
3Place the headset in the charging cradle. The headset charging LED flashes green when
charging the headset and turns solid green when the headset is fully charged. Charge for at
least 20 minutes prior to the first use. A full charge takes 3 hours.
1Headset charging LED
2Spare battery charging LED
NOTE This product has a replaceable battery. Only use the battery type supplied by Plantronics.
The spare battery ships in the compartment on the side of the charge cradle. When the base is
powered the battery charges. While charging, the charge LED flashes green and turns to solid
green once charged.
NOTE You can replace the headset battery with the spare battery even during active calls.
Charge your headset and spare battery
Charge your headset
Charge Spare Battery
13

Choose a desk phone setup A, B or C and connect cables.
ADesk phone (standard)
USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box.
• Finally, connect the remaining end of the telephone interface cable into the open handset
port on the desk phone.
NOTE If your phone has a built-in headset port, you should only use the headset port if you will
not be using the HL10 lifter. In this configuration, you must press both the headset button on your
phone and the call control button on the headset to answer or end calls.
BDesk phone + HL10 lifter (sold separately)
See the user guide at plantronics.com/accessories for details.
USE
CDesk phone + EHS cable (sold separately)
See the user guide at plantronics.com/accessories for details.
USE
Desk phone: connect and call
Choose desk phone setup
14

1While wearing headset, short press base desk phone button.
NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove
desk phone handset before each call.
2If you do not hear a dial tone, open the side panel and adjust the middle configuration switch A-
Guntil you do. Default setting Aworks for majority of desk phones.
3Dial test call from desk phone.
4End call by pressing headset call control button.
Make a desk phone call
15

Your mobile phone can be paired to multiple headsets and hands-free
devices, but it can only be connected to one device at a time. The following
are instructions for pairing your mobile phone to the base.
1Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED
flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will
need to press it again.
2Place Bluetooth mobile phone into search mode. Select SAVI 7xx from the list of found devices.
3If prompted by mobile phone, type 0000 as passcode.
Bluetooth indicator LED on base will turn solid blue when base has an active connection with
mobile phone.
4While wearing headset, short press base mobile button.
5Dial test call from mobile phone.
6End call by pressing headset call control button.
Mobile: connect and call
16

Connect the USB cable.
1While wearing your headset, short press the base computer button.
2Dial a call from your computer softphone.
3End the call by pressing the headset call control button.
The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect
position can cause noise and interference problems.
Computer: connect and call
Connect your computer
Place a softphone call
Position your base
17

Savi 700 series supports Bluetooth A2DP audio streaming and playback of media-based
content for listening on all Savi 700 series headsets. To listen to streaming media, follow these
steps:
1Assure your A2DP compatible mobile phone is paired to the Savi base per instructions above.
2Begin playing media from desired application on your mobile phone.
3While wearing the headset, press base mobile button to play audio on headset.
4If media does not begin playing, ensure "Savi 7xx" is selected from your list of connected
Bluetooth devices.
5To stop media playing, press the base mobile button again.
Audio streaming
18

Now that you’ve assembled your headset, installed the software and
connected your phones, read this section to learn about the headset
features, how to use the controls and more.
1Volume/Mute button
Decrease the volume Press the volume button down
Increase the volume Press the volume button up
Mute/unmute a call To mute/unmute the headset, press the volume/mute button in
Flash between calls During a call, long press the volume button up or down for 1.5 seconds
2Call button
Place, answer, end a call Short press the call control button
3Headset LED Flashes white when in use
For your safety, do not use headset at high volumes for extended periods of time. Doing so can
cause hearing loss. Always listen at moderate levels. For more information on headsets and
hearing visit www.plantronics.com/health-safety/ .
Change volume orientation
Savi 740/745 headsets ship by default in the right ear wearing configuration. If worn on the left
ear, volume controls will be reversed. To orient the volume controls for the left ear
configuration, follow these steps:
1With the headset docked in the base, push the volume button in the direction you wish to be
Volume Up.
2Hold for 3 seconds until the headset LED triple blinks indicating volume orientation has been
changed successfully.
If the headset battery is installed and charged, the headset is automatically on. The headset
does not have an on/off button. If you won’t be using the headset for a long period of time and
the headset will not be in the charging cradle, place the headset in sleep mode or remove the
battery.
Place the headset in sleep mode
Placing the headset in sleep mode with a fully charged battery will provide up to 50 hours of
standby time.
1While the headset is idle, press the call button for three seconds until you see the headset flash
white twice.
2To wake the headset, press the call button again until you see two white flashes or hear three
high tones.
Headset features
Headset controls
Headset power
19

Battery storage time
If you remove a fully charged battery from the headset, it will provide up to 75 days of battery
storage time, stored under normal conditions.
Talk time
With a single full charge, the headset will provide up to 7 hours of continual talk time. Talk time
will be reduced when operating in wideband mode and/or if the headset is used consistently at
a long distance from the base. You can replace the battery mid-call, without losing the call, as
long as a charged battery is reattached within 5 minutes. This allows for unlimited talk time.
Power consumption
Once the headset battery is fully charged the product enters a networked standby mode. The
period of time taken to enter this mode depends on how long the battery takes to fully charge.
In a networked standby mode the product consumes 2.0 Watts.
The wireless network port(s) of this product are designed to be always active.
Replace your headset battery
The spare headset battery is located in a battery compartment on the side of the charging
cradle. As the battery is hot-swappable, you won't lose a call if you replace the battery within
five minutes.
1Open the battery compartment door on the side of the charging cradle and remove the battery.
2Disconnect the battery from the headset.
3Slide the charged battery onto the headset until you hear a click.
4Charge the used battery by placing it in the battery compartment and closing the door. The
spare battery charging LED will flash green until the battery is charged and will remain solid
green when fully charged.
20