Plantronics Voyager 4210 Office User manual

Voyager 4210/4220 Office
for computer and desk phone
User Guide
PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents
Overview 3
Headset overview 3
Base overview 4
Accessories 4
Hook up your system 5
Desk phone setup details 5
Position Your Base 7
Pair 8
Pair again to base 8
Pair to mobile device 8
Pair mode 8
Fit and charge 9
Wear on the right or left 9
Charge 9
Check headset battery status 9
Load software 10
The Basics 11
Power on your headset 11
Adjust volume 11
Make, answer, end calls 11
More Features 13
Play or pause audio 13
Voice assistant (smartphone feature) 13
Enable and use Amazon Alexa (smartphone feature) 13
Enable Tile 13
Change your default line 13
Online indicator 13
Corded mode (audio over USB) 14
Troubleshooting 15
Headset 15
Desk phone 16
Softphone 16
Support 18
2

:02
2x1x
1x
3x
Siri
Google Assistant™
Amazon
Alexa*
LEDs
Mute/unmute
Alexa Smartphone feature: Voice assistant (*requires app)
Power
Bluetooth®pairing
Charge port
Volume
Call
Siri®, Google
Assistant™
Smartphone feature: Default voice assistant
Play/pause**
Next track**
Previous track**
NOTE **Functionality varies by application. May not function with web-based apps.
Be safe
Please read the safety guide for important safety, charging, battery and regulatory information
before using your new headset.
Overview
Headset overview
3

1 2 3 4 5 6 7 8 9
12
10
11
1Computer button 7Handset lifter jack
2Bluetooth LED 8Telephone interface cable jack
3Desk phone button 9Headset Bluetooth pairing button
4Charging LED 10 Desk phone listening volume
5USB port 11 Desk phone speaking volume
6Power jack 12 Desk phone configuration switch
1Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk
phone call. Enables remote call control with your headset.
2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control
with your headset.
Base overview
Accessories
4

Using the diagram, connect your headset system.
plantronics.com/software
Plantronics Hub for Windows/Mac
OR
NO HEADSET PORT
HEADSET PORT
Choose a desk phone setup A, B, C or D and connect cables.
ADesk phone with dedicated headset port
USE
• Connect one end of the telephone interface cable to the back of the base
• Connect the other end of the telephone interface cable into the dedicated headset port on
the desk phone
• Adjust the configuration switch on the bottom of the base to default A, which works for most
phones. Use configuration Dfor Cisco phones.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration, press
both the headset button on your desk phone and the call control button on the headset to
answer or end calls.
BDesk phone (standard)
Hook up your system
Desk phone setup details
5

USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box
• Finally connect the remaining end of the telephone interface cable into the open handset port
on the desk phone
• Adjust the configuration switch on the bottom of the base to default A, which works for most
phones. Use configuration Dfor Cisco phones.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone does
not have a dedicated headset port. In this configuration, manually remove the handset on your
desk phone and press the call control button on the headset to answer or end calls.
CDesk phone + EHS cable (sold separately)
USE
• Adjust the configuration switch on the bottom of the base to default A, which works for most
phones.
DDesk phone + HL10 lifter (sold separately)
6

USE
• Adjust the configuration switch on the bottom of the base to default A, which works for most
phones. Use configuration Dfor Cisco phones.
The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect
position can cause noise and interference problems.
NOTE Headset cradle may vary, but function is the same.
Position Your Base
7

Your headset comes pre-paired to the base. To pair again:
1Slide and hold the headset Power switch away from the off position until the LEDs flash red and
blue.
2Put your base into pair mode by pressing and holding the Bluetooth pairing button on the back
of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and red.
Pairing is successful when you hear "pairing successful" and "base connected" and the display
panel's Bluetooth icon turns solid blue.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the base.
1To put your headset in pair mode, slide and hold the Power switch away from the off position
until you hear "pairing" and the headset LEDs flash red and blue.
2Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth: On > Scan for devices*
NOTE *Menus may vary by device.
3Select “PLT V4210 Series / PLT V4220 Series.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the base.
Slide and hold the headset Power switch away from the off position until the LEDs flash red and
blue.
Pair
Pair again to base
Pair to mobile device
Pair mode
8

To position the microphone on the right or left side, rotate the microphone boom up and over.
Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth.
IMPORTANT For true stereo sound, wear the boom on your right side.
Before first use, charge your headset for a minimum of 20 minutes by placing it in the cradle. The
base display's battery icon turns solid blue when charging and turns off when charge is
complete. A full charge takes approximately 90 minutes.
NOTE You may also charge your headset using a micro-USB cable connected to a power source.
There are 3 ways to check the headset battery status. Choose:
• Plantronics Hub for Windows/Mac: click on the Plantronics Hub headset icon in the system tray or
menu bar to view battery status
• Plantronics Hub for iOS/Android: check the home screen
• Slide and release the Power switch away from the off position. Listen to the voice alert or
observe the headset LEDs.
R
Headset LED behavior while charging
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
TIP To reset the accuracy of the talk time alert, deplete the headset battery then charge fully.
Fit and charge
Wear on the right or left
Charge
Check headset battery
status
9

Plantronics Hub is an invaluable headset tool.
NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable
headset control (answer/end and mute) functionality.
• Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.
• Download Plantronics Hub for iOS/Android by visiting plantronics.com/software, the App Store
or Google Play.
Plantronics Hub iOS and Android Windows and Mac
Call control for softphones available for some
softphones
X
Change headset language X X
Update firmware X X
Turn features on/off X X
View user guide X X
Battery meter X X
Find MyHeadset X
Use Amazon Alexa (requires app) X
Load software
10