pleasant hearth 23-700-712 User manual

1
ELECTRIC FIREPLACE
INSERT
MODEL #23-700-712
Questions, problems, missing parts? Before returning to your retailer, call our customer
service department at 1-877-447-4768, 8:30 a.m. – 4:30 pm CST, Monday – Friday.

INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
WARNING!
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED EXACTLY,
AN ELECTRICAL SHOCK OR FIRE MAY RESULT
CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
IMPORTANT INSTRUCTIONS
PLEASE READ THIS MANUAL BEFORE INSTALLING AND USING APPLIANCE
Français p. 19
Español p. 39
ATTACH YOUR RECEIPT HERE
Serial Number ________________________________ Purchase Date _________________________________
20-10-123
™

2
IMPORTANT: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result in a possible electric shock, injury to

Please read the Installation & Operating Instructions before using this appliance.
TABLE OF CONTENTS
Safety Information ............................................................................................................................3
Package Contents ............................................................................................................................6
Preparation.......................................................................................................................................8
Installation Instructions.....................................................................................................................9
Operating Instructions .................................................................................................................... 11
Care and Maintenance ...................................................................................................................13
Electric Wiring Diagram..................................................................................................................14
Troubleshooting..............................................................................................................................15
Warranty ......................................................................................................................................... 16
Replacement Parts......................................................................................................................... 17

3
Please read and understand this entire manual before attempting to assemble, operate or install
the product.
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces.
If provided, use handles when moving this appliance. Keep combustible materials, such as
furniture, pillows, bedding, papers, clothes and curtains at least 3 ft. (914 mm) from the front
of this appliance.
3. CAUTION: Extreme caution is necessary when any heater is used by or near
children or invalids and whenever the heater is left operating unattended.
4. If possible always unplug this appliance when not in use.
5. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions,
has been dropped or damaged in any manner.
 
 
servicing must be replaced prior to operating this appliance again.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations.
Never place this appliance where it may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like.

11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only.
13. This appliance, when installed must be electrically grounded in accordance with local codes,
with the current CSA C22.1 Canadian Electrical codes or for USA installations, follow local
codes and the National Electric Code, ANSI/NFPA No. 70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may

 
surfaces, like a bed, where openings may become blocked.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where

a drying rack for clothing, nor should Christmas stockings or decorations be hung on or near it.
17. Use this appliance only as described in this manual. Any other use not recommended by the

18. Avoid the use of an extension cord because of the risk of overheating the cord and the risk


and constructed of two current carrying conductors with ground. A heavy duty extension cord
with the shortest length possible for the connection is recommended and must not be longer
than 50 ft. (15.2 m). Do not coil or cover the extension cord.
SAFETY INFORMATION SAVE THESE INSTRUCTIONS

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GROUNDING
PIN
METAL SCREW
GROUNDING
MEANS
COVER OF GROUNDED
OUTLET BOX
ADAPTER
(A)
(B)
(C)
(D)
GROUNDING
PIN
SAFETY INFORMATION
Electrical Connection
Grounding Instructions


same circuit may cause the circuit breaker to trip or the fuse to blow when the heater
is in operation. The unit comes standard with a 6 ft. (1.8 m) long, three-wire cord,

extension cord. Extension cords are for temporary use only. If an extension cord


ground. A heavy duty extension cord with the shortest length possible for the
connection is recommended and must not be longer than 50 ft. (15.2 m).
Do not coil or cover the extension cord.
Electrical outlet wiring must comply with local building codes and other

to persons.


of the electrical system which has been under water.

An adapter as shown at (C) is available for connecting three-blade grounding-type
plugs to two-slot receptacles. The green grounding lug extending from the adapter
must be connected to a permanent ground such as a properly grounded outlet box.
The adapter should not be used if a three-slot grounded receptacle is available.
NOTE: Adapters are NOT
for use in Canada.
DANGER
1

5
SAFETY INFORMATION
Remote Control
ELECTRICAL, PLUMBING OR GAS LINES MAY BE IN WALL.
Before cutting, drilling or hammering verify their location. If needed, contact your
electrician, plumber or service person.
PRODUCT DAMAGE MAY OCCUR.
Never attempt to disassemble or alter the product in any way not instructed by this manual.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation. This equipment
has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and Industry Canada ICES-003. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, might cause harmful interference to radio communications.

equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
  
  
  
is connected.
  

DO NOT mix old and new batteries.
DO NOT use rechargeable silver oxide cell batteries with remote control unit.
DO NOT mix alkaline, standard (Carbon-Zinc), or rechargeable (Nickel-Cadmium) batteries.


CSA could void user's authority to operate this equipment
WARNING
CAUTION

6
PACKAGE CONTENTS
A
PART DESCRIPTION QUANTITY
A1
B1
Electric Fireplace Insert
Infrared Remote Control
B
GHP

7
Fireplace Dimensions
PACKAGE CONTENTS
AA BB
Ref.
A 24-1/4 in. (616 mm)
B 20-1/4 in. (514 mm)
C 22-7/8 in. (581 mm)
D 19-9/16 in. (496.5 mm)
E 9-13/32 in. (239 mm)
F 8-3/4 in. (222.5 mm)
G 22-3/4 in. (578 mm)
H 16-3/8 in. (416 mm)
23-700-712
LT AC
FREQUENCY 
MAX AMPS 12A
TER RAT 1350W
Technical Specifications
PART DESCRIPTION QUANTITY
AA 2
BB 2
Screw (M4 X 10)
Mounting Bracket
HARDWARE CONTENTS

8
Clearance to Combustibles
Sides 2-27/64 in. (61.5 mm)
Floor 0 in. (0 mm)
Top 2 in. (51 mm)
Front 36 in. (914 mm)
Rear 25/32 in. (20 mm)
Wooden Facing 5/16 in. (8 mm)
[up to 5/8 in. (16 mm) thick]
 
 
 
 
The Fireplace should be located in an area:
PREPARATION

9
INSTALLATION INSTRUCTIONS
Place the assembled mantel near a 15-amp,
120-volt grounded electric outlet.
Read all instructions before using this
appliance.
Place the insert directly in front of the mantel
opening.
Carefully lift the insert through the center

bottom of the insert has two foam rubber
strips to prevent scratching of the hearth
base.
1.
2.
3.
1

3
Slide the insert back through the opening
until the metal trim makes contact with the
front of the mantel.
4. 4

10
INSTALLATION INSTRUCTIONS
Install the mounting brackets provided with
the insert in the pre-drilled holes on the top
of the insert.
5. 
Carefully position mantel with installed

into the 15-amp, 120-volt outlet.
6. 6
CAUTION: Make sure that the unit is installed so that the power cord is not
compressed against or caught on the unit or the mantel and that it has an
unobstructed path to the grounded outlet.
NOTE: Use an extension cord rated

necessary.

11
OPERATING INSTRUCTIONS

This allows you to operate the unit in two (2) different modes:
 
 
 As a visual effect
 

 
behind the sliding control panel cover.
 
1

3
Main Power Button:

in the ON position, either from the remote or on the touch pad for the functions to work.
Heater Control Button:
This button controls the heater ON/OFF and 5 temperature modes from low to high. When the


unless power to the unit has been interrupted. Each time the temperature button is pressed, the
temperature set point increases, allowing you to adjust the ambient temperature.
Flame Control Button:





turn off the main power button.
 1
3
3

12

3
1



open the control panel sliding cover to access the touchpad buttons. The layout of the buttons


2. Turn the power on. Flame will show on the back screen

3. Remove plastic tab from inside battery compartment
to activate remote control.



Main Power Button:
This button supplies power to all the functions of the
ON
position, either from the remote or on the touch pad
for the functions to work.
Heater Control Button:
This button controls the heater ON/OFF and
5 temperature modes from low to high. When


remember the last heat setting and in later use the heater
will start at that setting, unless power to the unit has been
interrupted. Each time the temperature button is pressed,
the temperature set point increases, allowing you to adjust
the ambient temperature.
Flame Control button:








main Power button.
The plastic tab inside the battery
compartment MUST be removed
before remote control will operate.
OPERATING INSTRUCTIONS
1

3
(Pull tab)
4


13
CARE AND MAINTENANCE

Maintenance of Motors:
Cleaning:
Before attempting ANY maintenance:
1. Turn off power to the unit.
2. Unplug the power cord from outlet.
 
1. Under no circumstances should this product be operated with broken glass.
2. Do not strike or slam the glass.
3. Do not use abrasive cleaners to clean the glass.
4. This product uses tempered glass. Replacement of the glass supplied by the manufacturer
 
Always disconnect the appliance from the main power supply and allow it to cool before any
servicing operation.


intake and exhaust, as well as the fan heater is recommended. For heavy or continuous use, periodic
cleaning must be done more frequently. If the heater blows alternating cold and warm air, check the

be turned off and the fan replaced immediately in order to prevent further damage to the unit.

sliding control panel cover, is to be done only using a soft cloth, slightly dampened in water
(if needed, a small amount of dish soap can be added to the water) and dried using a clean,
dry soft cloth. Cleaning of the screen diffuser is to be done using only water and a lint free cloth.
DO NOT use any abrasive household cleaners as these products will damage the touch-pad
controls and the diffusing screen.

14
Disconnect power before servicing.

This wiring must be done in accordance with local codes and/or in Canada with
the current CSA C22.1 Canadian Electrical Code, and for US installations, the
National Electrical Code ANSI/NFPA NO 70.
If repairing or replacing any electrical component or wiring, the original
wire routing, color coding and securing locations must be followed.
DANGER
Any electrical repairs or rewiring of this unit should be carried out by a licensed electrician in
accordance with national and local codes.

ELECTRIC WIRING DIAGRAM
CIRCUIT
BOARD
Heating Indicator
L H
Flame Indicator
H/M/L
FUSE
1 Black
2 Black
4 Black
9 Black
15 White 6 White
7 White16 White
Temperature
sensor
Ember bed LED
Flame LED
10 White
Thermal fuse Thermal
cutoff
17 Black
11 White
12 Blue
3 Red
14 White
Heater element
Fan heater
5 Black
Flame effect motor
Power I/O Heater I/O Flame I/O
L
N
AC120V / 60Hz

15
TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at 1-877-447-4768,
8:30 a.m. – 4:30 pm CST, Monday – Friday.
Problem Possible Cause Corrective Action
Fireplace does
not operate; the
ON/OFF power
light on the control
panel is not lit.
Power light is ON

is not bright/visible.
Power light is ON
but the ember bed


Excessive noise

ON but the heater
OFF.
Excessive noise
when the heater
is operating.

operating.

plugged in.
2. A circuit breaker is tripped
or a fuse blown.
3. Defective ON/OFF switch.
4. Loose wiring.
1. Incorrect operation.
2. LED strip not functioning.
3. Loose wiring.
1. LED strip not functioning.
2. Loose wiring.

shaft rubbing against
housing.

shaft motor.
1. Dirty or clogged blower.
2. Defective heater assembly.
1. Incorrect operation.
2. Defective heater switch.
3. Defective heater assembly.
4. Loose wiring.
5. Dirty or clogged sliding door.


2. Check additional appliances on the

on a dedicated 15-amp circuit.
3. Call customer service.
4. Call customer service.
1. Refer to operating instructions.
2. Call customer service.
3. Call customer service.
1. Call customer service.
2. Call customer service.


to servicing.
2. Call customer service.
1. Refer to Maintenance of Motors in
Care and Maintenance.
2. Call customer service.
1. Refer to operating instructions.
2. Call customer service.
3. Call customer service.
4. Call customer service.
5. Unplug the unit. Clear door area of dust

unit in again and turn on the heater.

16

material defects for a period of one year from date of purchase, subject to the following conditions
and limitations.
1. 
instructions furnished with the product. Any alteration, willful abuse, accident, or misuse of the
product shall nullify this warranty.
2. This warranty is non-transferrable, and is made to the original owner, provided that the purchase

3. This warranty is limited to the repair or replacement of part(s) found to be defective in material
or workmanship, provided that such part(s) have been subjected to normal conditions of use and

4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty
by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from
defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty,
nor shall the manufacturer assume responsibility for same. Further, the manufacturer will not be
responsible for any incidental, indirect, or consequential damages, except as provided by law.
6. All other warranties - expressed or implied - with respect to the product, its components and
accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly
excluded.
7. 
any other liabilities with respect to the sale of this product.
8. The warranties as outlined within this document do not apply to non-manufacturer accessories
used in conjunction with the installation of this product.
This warranty is void if:
 
damaging chemicals.

c) Any alteration, willful abuse, accident, or misuse of the product.
IF WARRANTY SERVICE IS NEEDED . . .
1) Contact customer service at 1-877-447-4768, 8:30 a.m. – 4:30 pm CST, Monday – Friday.
Make sure you have your warranty, your sales receipt, and the model/serial number
of your product.

WARRANTY
GHP Group, Inc.
8280 Austin Avenue

60053-3207

17
REPLACEMENT PARTS LIST
For replacement parts, call our customer service department at 1-877-447-4768, 8:30 a.m. – 4:30 pm
CST, Monday – Friday.
Ref. Description
1 Top panel
2 Left side panel assembly
3 Right side panel assembly
4 Back panel
5 Trim assembly
6 Flame panel
7 Mounting bracket kit
8 Heater
9 Screen
10 Flame reflector
11 Ember bed-LED strip
12 Flame-LED
13 Logset
14 Control panel graphic
15 Control panel circuit board
16 Remote control
17 Power cord & connector
18 B-Motor
EF23108AC
EF23356AC
EF33508A
EF33405A
EF33501A
EF23372AC
EF23373AS
EF28368AC
EF28369AS
23-700-712
EF23371AS
EF18512AC
EF23511A
EF33510AS
EF33515A
EF23350AC
EF23106AC
EF23107AC
EF23354AC

18
Printed in China
REPLACEMENT PARTS LIST

19
FOYER ÉLECTRIQUE
ENCASTRABLE
MODÈLE #23-700-712
20-10-123



AVERTISSEMENT!
RESPECTEZ SCRUPULEUSEMENT LES DIRECTIVES DU PRÉSENT MANUEL
POUR PRÉVENIR LES CHOCS ÉLECTRIQUES, LES INCENDIES, LES
DOMMAGES AINSI QUE LES BLESSURES GRAVES OU MORTELLES.
CONSIGNES IMPORTANTES
VEUILLEZ LIRE CE MANUEL AVANT D’INSTALLER OU D’UTILISER LE FOYER.
Des questions, des problèmes, des pièces manquantes? 
1-877-447-4768,
 du lundi au vendredi.

JOIGNEZ VOTRE REÇU ICI

™

20




TABLE DE MATIÉRES
Consignes de sécurité.................................................................................................................... 21
Contenu de l'emballage..................................................................................................................25
Préparation..................................................................................................................................... 27
Directives d'Installation...................................................................................................................28
..................................................................................................................... 30
Entretien .........................................................................................................................................32
Schéma de câblage........................................................................................................................33
Dépannage..................................................................................................................................... 34
..........................................................................................................................................36
......................................................................................................... 37