point PAX S80 User manual

Point Transaction Systems Oy
Vanha Nurmijärventie 62 D
FI-01670 Vantaa
www.point.
point@point.
Tel: [phone]
Fax: [phone]
Billing:
09 477 433 42
laskutus@point.
Supplies:
09 477 433 44
tarviketilaukset@point.
Service:
09 477 433 70
Opening hours: Mon - Fri at 8 - 16
Sales:
09 477 433 40
myynti@point.
Order handling:
09 477 433 43
tilaustenkasittely@point.
Customer service:
0600 01 02 03 (1,25 € / min)
Mon - Fri: 8 - 19
Sat: 9 - 14
asiakaspalvelu@point.
© Point Transaction Systems Oy | All rights reserved | ver. 1.0

INDEX:
1. BEFORE USE
1.1 Important 4
1.2 Terminal structure 4
1.3 Technical data 5
1.4 Connecting the terminal 6
1.5 Switching the paper 7
1.6 Keypad 7
1.7 Using the menus 7
1.8 Letters and special characters 8
1.9 Testing the connection 8
2. DAILY USE
2.1 TRANSACTIONS 9
2.1.1 Chip card transaction 9
2.1.2 Swipe card transaction 9
2.1.3 Void 10
2.1.4 Manual entry 10
2.1.5 Receipt copy 11
2.1.6 Return 11
2.2 REPORTS AND BANK CONNECTION 12
2.2.1 Print batch 12
2.2.2 Monthly report 12
2.2.3 Journal 12
2.2.4 Send batch 13
2.2.5 Blacklist 13
2.2.6 Report explanations 14
2.3 AUTHORIZATION NOTIFICATIONS 15
3. SETTINGS
3.1 Terminal settings 17
3.2 Print parameters 17
3.3 Sending time 18
3.4 Cashier number 18
3.5 Merchant info 18
3.6 Fixed IP-address 19
3.7 Connection type 19
3.8 GPRS APN 19
3.9 Floor limit 20
3.10 Date and time 20

4. PATU -KEYS
4.1 Key input 21
4.2 Clearing the keys 21
5. DOWNLOADS
5.1 Downloading the program 22
5.2 Downloading the parameters 22
5.3 Downloading the certicate 22
6. SPECIAL FUNCTIONS
6.1 Cash receipt 23
6.2 Cash withdraw 24
6.3 Extra 25
6.4 VAT 25
6.5 Mandatory authorization 26
6.6 Preauthorization 26
6.7 Invoice 26
7. TROUBLESHOOTING
7.1 Notications on the screen 27
7.2 Notications on the receipt 27
7.3 Other exceptions 28
7.4 Service 29
7.5 Deleting transactions 30
8. USEFUL CONTACT INFORMATION 31
9. ALPHABETICAL INDEX 32

1. BEFORE USE
4
1.1 Important
Notice! If these instructions are not followed and the terminal
is damaged it will void the warranty.
• Protect the power cord and modem. If they are damaged they are not to be
used anymore.
• Terminal can only be connected to an electric outlet that has a groud connec-
tion a fuse connection.
• The terminal needs to be placed rmly on a table. It can not be exposed to
direct sunlight, hot temperature, moist or dust.
• The terminal is not waterproof or dustproof, and is intended for indoor use only.
• Poor-quality paper can jam the printer and create excessive paper dust.
• Disconnecting the power during a transaction may cause transaction data les
not yet stored into terminal memory to be lost.
• Never use thinner, trichloroethylene, or ketone -based solvents – they may
cause deterioration of plastic or rubber parts. Do not spray cleaners or other
solutions directly onto the keypad or terminal display.
• If the terminal is damaged it needs to be sent to service. Never try to x the
terminal by yourself.
1.2 Terminal structure
!

1. BEFORE USE
5
1.3 Technical data
CPU: 32-bit, ARM9-processor
Memory: 8MB FLASH, 16MB SDRAM
Display: 128 x 64 pixel LCD display with LED backlight
Keypad: 10 alphanumeric keys, 8 functional keys and 4 ATM keys, 1 power
key
Readers: Magnetic card reader and IC card reader, EMV certied
SAM: 3, ISO7816
Connections: Broadband and GPRS
Printer: Thermal printer, 20 lps. Paper width: 58 mm
Dimensions: 216 mm x 95mm x 86mm (including key shield) (L x W x H)
Weight: 525 g

6
1. BEFORE USE
1.4 Connecting the terminal
• Connect the power cord to the power pack.
• Take o the cord shield from the bottom of the terminal
• Attach all the needed peripherals at place
• Place back the cord shield
• When using GPRS, place the SIM card into the SIM slot
• Place the terminal rmly to a table
• Switch on the terminal using the power key
Broadband:
Attach the ethernet cable to: LAN.
Attach the power cord to: POWER.
GPRS:
Attach the power cord to: POWER.
Place the SIM card to the right slot: the one that is sideways. Make sure that the locking
mechanism is in the right position so that the SIM card stays in place.

1. BEFORE USE
7
1.5 Switching the paper
• Press down on the button located on the right side of the terminal to unlatch
the paper roll cover, then lift the cover up and back.
• Remove any partial roll of paper in the printer tray.
• Hold the roll so the paper feeds from the bottom of the roll.
• Drop the paper roll into the printer tray.
• Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper past the glue residue to extend outside
the printer door.
• The terminal informs “Paper loaded, press Enter.” Press Enter.
1.6 Keypad
1.7 Using the menus
Move in the menus by pressing the arrow buttons. Make selections by pressing F1
– F4 buttons. Accept selections by pressing Enter. Get to previous menu by pressing
Cancel and to the base screen by pressing Cancel several times.

8
1.8 Letters and special characters
Input letters and special characters by rst pressing the number with the wanted
character and then ALPHA button so many times that the character appears. Switch
capital letters to lower case letters by pressing FUNC.
1 = QZ.
2 = ABC
3= DEF
4 = GHI
5 = JKL
6 = MNO
7 = PRS
8 = TUV
9 = WXY
0 = , * # - + _ (space)
1.9 Testing the connection
Press MENU and choose SEND BATCH.
The terminal connects to the bank and if everything is correct it retrieves the nec-
essary les and the blacklist. After this it returns to the base. Now you are ready to
accept card transactions. If any problems should occur see page 32 for more informa-
tion.
1. BEFORE USE

2.1 TRANSACTIONS
2.1.1 Chip card transaction
ENTER AMOUNT: Type in the amount, cents included and press Enter.
PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot chip facing up.
CREDIT / DEBIT: The customer selects the preferred payment method.
ENTER PIN: The customer enters their PIN-code and presses Enter.
Notice! You can bypass the PIN-code by pressing Enter. In this case the respon-
sibility for the transaction is yours.
The terminal prints out the receipts. The rst one is for the merchant and the second
one for the customer.
If the PIN-code was entered the receipt does not have to be signed. The terminal will
remind you to check the customer’s ID if the transaction exceeds 50,00 € (depend-
ing on the card used). Check the ID and write the last 4 digits of the social security
number and which ID was checked to the receipt.
REMOVE CARD: Take the card out of the reader.
Notice! The card must be in the reader during the whole transaction or the
transaction will be aborted.
2.1.2 Swipe card transaction
ENTER AMOUNT: Type in the amount, cents included and press Enter.
PLEASE INSERT OR SWIPE CARD: Swipe the card from the magnetic card reader.
CREDIT / DEBIT: Select the preferred payment method.
The terminal prints out the receipts. The rst one is for the merchant and the second
one for the customer. Ask the customer to sign the receipt.
The terminal will remind you to check the customer’s ID if the transaction exceeds
50,00 € (depending on the card used). Check the ID and write the last 4 digits of the
social security number and which ID was checked to the receipt.
9
2. DAILY USE

2.1.3 Void
Notice! You can only void a transaction that has not been sent to the bank.
Press MENU F1 and choose VOID.
ENTER RECEIPT NUMBER: The terminal suggests the last receipt number. Choose it
by pressing Enter or type in the preferred receipt number and press Enter.
PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot or swipe the card
from the magnetic card reader.
The terminal prints out the receipts. The rst one is for the merchant and the second
one for the customer. Ask the customer to sign the receipt if needed.
TRANSACTION NOT FOUND: The receipt number was incorrect or the transaction
has already been sent to the bank.
2.1.4 Manual entry
Press MENU F1 and choose MANUAL ENTRY.
ENTER CARD NUMBER: Enter the card number and press Enter.
ENTER EXPIRY DATE: Enter the expiry date and press Enter.
DEBIT /CREDIT: Choose the preferred payment method.
ENTER AMOUNT: Type in the amount, cents included and press Enter.
DIAL YES / NO: If you want the terminal to make an automatic authorization for the
transaction choose YES.
Notice! Manually entered transaction must be authorized.
If you pass the autherization by choosing NO the terminal will ask for autherization
code. Call to the authorization centre and ask for an authentication code. Type in
the code given to you and press Enter. You can bypass this by typing 9999. In this
case the responsibility for the transaction is on the company. See the authorization
centres contact information on page 36.
The terminal prints out the receipts. The rst one is for the merchant and the second
one for the customer. Ask the customer to sign the receipt.
The terminal will remind you to check the customer’s ID if the transaction exceeds
50,00 € (depending on the card used). Check the ID and write the last 4 digits of the
social security number and which ID was checked to the receipt.
NOT ALLOWED: It is not allowed to manually enter transaction with the card used.
10
2. DAILY USE

11
2.1.5 Receipt copy
Press MENU F1 and choose PRINT COPY from the menu.
RECEIPT NUMBER: The terminal suggests the last receipt number. Choose it by
pressing Enter or type the preferred receipt number and press Enter.
The terminal prints out a copy.
2.1.6 Return
You can use the return at any time. If you need to undo a transaction during
the same day use the VOID instead (page 10).
Notice! It is not allowed to make a return for a bank card.
Press MENU F1 and choose RETURN from the menu.
ENTER AMOUNT: Type in the amount, cents included and press Enter.
PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot or swipe the card
from the magnetic card reader.
DEBIT / CREDIT: Select CREDIT.
(If you do not have the card, press F1. The terminal asks for the card number and
you can type it in. This is not allowed for all cards.)
The terminal prints out the receipts. The rst one is for the merchant and the second
one for the customer. Ask the customer to sign the receipt.
The terminal will remind you to check the customer’s ID if the transaction exceeds
50,00 € (depending on the card used). Check the ID and write the last 4 digits of the
social security number and which ID was checked to the receipt.
REMOVE CARD: Take the card out of the reader. The card must be in the reader dur-
ing the whole transaction, or the transaction will be aborted.
2. DAILY USE

2.2 REPORTS AND BANK CONNECTION
2.2.1 Print batch
Press MENU and choose PRINT BATCH.
The terminal prints out a report of the current days transactions. It resets
automatically when the batch is sent to the bank.
2.2.2 Monthly report
The monthly report can also be used as a shift report. The terminal collects
transactions to the report until it is been reset.
Notice! The monthly report must be rst printed out before resetting it.
How to print out the monthly report:
Press MENU and choose MONTHLY REPORT from the menu.
Choose again MONTHLY REPORT.
The terminal prints out the report.
How to reset the monthly report:
Press MENU and choose MONTHLY REPORT.
Choose RESET REPORT.
The terminal resets the report.
2.2.3 Journal
Press MENU and choose JOURNAL.
Enter Password: Press Enter.
The terminal prints out a journal of the transactions.
12
2. DAILY USE

13
2.2.4 Send batch
The terminal sends the batch automatically if you have entered a sending time in
the settings. You can check this from the SETTINGS menu (page: 20). You can also
send the batch manually for example if the automatic batch sending has not
succeeded.
Press MENU and choose SEND BATCH.
The terminal prints out the report and connects to the bank. It sends the transac-
tions to the bank, retrieves the necessary les: return report, EMV keys, AID and BIN
tables, and the blacklist. After this it returns to the base.
If batch sending is ok terminal prints out text “BATCH SENDING OK”. This text does
not appear if there are no transactions on the report.
Notice! It is the merchant duty to check that the accounting is correct with
the report “LAHETYSERARAPORTTI” and the return report “MAKSUPAATEPA-
LAUTE”.
2.2.5 Blacklist
The terminal updates the blacklist automatically during the batch sending. You can
also download the blacklist manually if it is missing from the terminal.
Press FUNC and choose DOWNLOAD.
Choose BLACKLIST and FULL / UPDATE
FULL = download the whole black list,
UPDATE = download an update for the blacklist
The terminal connects to the bank and downloads the blacklist. It prints out text:
“KIELTOLUETTELO” and the amount of the cards on the blacklist.
2. DAILY USE

2.2.6 Report explanations
This is an example of
the report and the
information on it.
BATCH SENDING OK,
the batch sending has
succeeded.
MAKSUPAATEPALAUTE,
information of the
previous batch
sending. This only
appears if it has been
created at the bank. It
never appears on
weekends and bank
holidays or if the
terminal has not been
in use.
AID TABLE, BIN TABLE
and KEYS, these are
downloaded automa-
cally if the bank has an
updated version.
KIELTOLUETTELO, this
shows the amount of
the cards on the black-
list.
14
2. DAILY USE

15
2.3 Authorization notications
When a transaction is declined at the authorization centre a declining code is
printed on the receipt. This code tells you the reason why it has been declined.
The transaction is declined by a notication given by the bank or the credit card
company.
000-099 Accepted
000 Accepted
001 Check ID
002 Accepted for partial amount
003 Accepted (VIP)
005 Accepted, account type dened by the card donor
006 Accepted for partial amount, account type dened by the card donor
007 Accepted, chip update
100-199 Declined, card removal not needed
100 Declined
101 Card is no longer valid
102 Suspected card counterfeit
103 Cashier, call recipient
104 Limited card
105 Cashier, call recipients’ security department
106 Exceeds PIN-code attempts
107 Cashier, call the card donor
108 Cashier, check the card donors’ special terms, make a manual authorization
109 False payment recipients’ identier
110 False amount
111 False card number
112 PIN-code required
113 Commission not accepted
114 False account type
115 Required action not supported
116 Not enough allowance
117 False PIN
118 Unknown card
119 Transaction is not allowed for card holder
120 Transaction is not allowed for payment terminal
121 Exceeds withdrawals oor limit
122 Security violation
123 Exceeds withdrawals time limit (too often)
124 Crown violation
125 Card is not valid yet
126 False PIN block
127 False PIN length
128 False PIN key synchronization
129 Suspected abuse
2. DAILY USE

200-299 Declined, card removal needed
200 Declined
201 Card expired
202 Suspected card counterfeit
203 Cashier, contact the recipient
204 Limited card
205 Cashier, contact recipients’ security department
206 Exceeds PIN-code attempts
207 Special situation
208 Extinct card
209 Stolen card
210 Suspected abuse
300 Successful
306 Unsuccessful
307 unsuccessful, form fault
400 Declined. Accepted revocation of authorization, try again
900-999 System error, authorization not successful
902 False transaction
903 Do the transaction again
904 Form fault, try again
905 Unable to route the transaction to recipient
906 Temporary usage brake in the card donors system
907 No connection to the card donor
908 Unable to route the message
909 System error
910 Unable to connect to the card donor
911 Unable to connect to the card donor
912 Card donor not available
913 Dual transaction sending
914 The original transaction can not be traced
915 Control error, card donors’ system temporarily unavailable
916 MAC-error
917 MAC-synchronization error
918 Data transfer keys not available
919 Encryption keys’ synchronization error
920 Security program error, try again
921 Security program error, no transaction
922 Unknown message number
923 Transaction is being processed
930 Payment terminal error, date error
1Z3 Unable to connect to authorization centre, try again
0Y1 Oine accepted, no authorization
0Y3 Oine accepted, unsuccessful authorization
1Z1 Oine declined
16
2. DAILY USE

17
3.1 Terminal settings
The settings listed here are the ones that PAX S80 terminal uses. Some of them are
explained more closely in the manual. The index number is informed in brackets.
Press FUNC and choose EDIT.
PARAM NUMBER TMS_LP
BATCH TIME (4.9) Batch sending time
PHONE NUMBERS Point IP addresses
CASHIER NUMBER (4.5) Cashier number
MERCHANT INFO (4.6) Merchant info of Luottokunta
BATCH SEQ. NUM. Batch sequential number
TCP/IP PARAMETERS (4.7) DHCP / FIXED IP
FIXED IP
ACTIVE IP ADDRESS Active IP address
DEFAULT GATEWAY Default gateway
SUBNET MASK Subnet mask
DNS1 / DNS 2 Terminal does not use DNS addresses
CONNECTION TYPE TCP/IP SSL / GPRS SSL / AUTO
LANGUAGE (Finnish / Swedish / English)
GPRS APN Operators GPRS APN
EXTRA AMOUNT (7.3) Extra amount settings
CASH RECEIPT (7.1) YES / NO
FLOOR LIMIT (4.8) Floor limits of card types
AUTH. MANDATORY (7.5) YES / NO
TAPIOLA OFFICE Oce number of the reference number
FIELD 31 Reference number
TIME SETTINGS (4.9) Date and time
VAT (7.4) YES / NO
PREAUTHORIZATION (7.6) YES / NO
USE PATU YES / NO (terminal uses TCS -> NO)
3.2 Print parameters
Press FUNC and choose PRINT.
Choose PARAMETERS.
The terminal prints out a list of parameters. This shows all the settings of the
terminal. You should save this list.
3. SETTINGS

3.3 Sending time
The terminal will send the batch automatically if you have set a sending time in the
settings. Sending time can be altered at any time. We recommend that the time is
after the closing time. Even hours are not recommended (e.g. 2100).
If you do not want to use the automatic sending time set it to be at 9999. In this
case you must send the batch manually.
Go to the menu selection EDIT and choose SENDING TIME.
Type here the time you want to use by four numbers (e.g. 0315).
3.4 Cashier number
If you use more than one terminal it is important to use separate cashier numbers
on the terminals. The cashier number is printed on the receipts. This makes it
possible to know which on which terminal a transaction was made.
Go to the menu selection EDIT and choose CASHIER NUMBER.
Type here the cashier number you want to use by three numbers (e.g. 001, 002,
003).
3.5 Merchant info
If you accept the cards of Luottokunta you must set the merchant info to the
terminal. In Finnish it is Toimialakoodi and you can nd it from the contract you
have made with Luottokunta.
Go to the menu selection EDIT and choose MERCHANT INFO.
Type here the merchant info (toimialakoodi).
18
3. SETTINGS

19
3.6 Fixed IP-address
If your network has xed IP-addresses you have to enter them into the terminal.
Go to the menu selection EDIT and choose TCP/IP PARAMETERS.
Choose FIXED IP.
ACTIVE IP ADDRESS =Active IP address
DEFAULT GATEWAY = Default gateway
SUBNET MASK = Subnet mask
DNS1 / DNS 2 = Terminal does not use DNS addresses
3.7 Connection type
Go to the menu selection EDIT and choose CONNECTION TYPE.
AUTO = Terminal uses both GPRS and broadband
TCP/IP SSL = Terminal uses broadband
GPRS SSL = Terminal uses GPRS
3.8 GPRS APN
When using the terminal via GPRS you need to enter the operators GPRS APN to the
terminal settings. By default this is INTERNET. Change only if necessary.
Go to the menu selection EDIT and choose GPRS APN.
Type here the operators APN. You can check it from your operator.
The most common settings are:
DNA, Elisa and Sonera = INTERNET
Saunalahti = INTERNET.SAUNALAHTI
3. SETTINGS