Polycom SoundStation IP 5000 User manual

Intermedia Unite
Polycom SoundStation IP 5000
Quick Start Guide

2
Welcome to Intermedia Unite.

3
What’s in the box?
Polycom SoundStation IP 5000
A. Phone
B. Network Cable
C. Quick Start Guide
D. Power Injector Cable (optional)
E. AC Adapter (optional)
F. Expansion Microphones
(optional)
Optional Accessories:
SoundStation® IP 5000
Not shown:
AC Power Cord
(regional variation)
Quick Start Guide
Optional Accessories
Package Contents
A.
E. F.
D.
B. C.
Quick
Start
Guide
SoundStation® IP 5000
Not shown:
AC Power Cord
(regional variation)
Quick Start Guide
Optional Accessories
Package Contents
11
Polycom, Inc. Corporate Headquarters
6001 America Center Drive
San Jose, CA 95164
USA
D
© 2012, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom logo and the names and marks associated
with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or
common law marks in the United States and various other countries. All other trademarks are property of their
respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any
purpose other than the recipient’s personal use, without the express written permission of Polycom.
Expansion microphones
Documentation

4
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Guided Setup
Connect Cables
Please follow the diagram to install your
phone. Once plugged in, the phone will
automatically download its conguration and
start to work.
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Network
Cable

5
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Once the phone has been plugged in it will become operational.
Connect Optional Accessories
Network
Cable
Not Shown: AC Power Cord
(regional variation)

6
Voicemail Box Setup
RECORDING YOUR PERSONAL VOICEMAIL GREETING
1. Press the “Menu” button.
2. Select “Features.”
3. Use the down arrow key to highlight “Messages” and press the
“Select” button.
4. Select “Message Center” and click the “Connect” button.
5. Enter the PIN provided to you by your Administrator,
followed by the # key.
6. Select option 3 for personal options.
7. Select option 1 to record your voicemail greeting.
8. Follow the voice prompts to record and check your greeting.
CHANGING THE PIN FROM THE PHONE
1. Press the “Menu” button.
2. Select “Features.”
3. Use the down arrow key to highlight “Messages” and press the
“Select” button.
4. Select “Message Center” and click the “Connect” button.
5. Enter the PIN provided to you by your Administrator,
followed by the # key.
6. Select option 3 for personal options.
7. Select option 2 to change your PIN.
8. Enter the new PIN when prompted. Press # when done.

7

8
Features
Soft Keys Soft Keys
Call
Button
Menu
Button
Volume Up/Down
Buttons
Dialing Keypad
Redial
Button
Mute
Button
Polycom SoundStation IP 5000
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5-Way
Navigation
and Select
Button

9
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LED Indicator
LED Indicators
Microphone
Microphone
Microphone
Keypad
Speaker
LCD Display

10
Commonly Used Features
PLACING OUTGOING CALLS
When the phone is not in use:
1. Press the “New Call” soft key.”
2. Dial an extension or telephone number.
ANSWERING AN INCOMING CALL
Press the “Answer” soft key.
REJECTING AN INCOMING CALL
Press the “Reject” soft key to immediately send the caller to the
congured forwarding number.
ENDING A CALL
Press the “End Call” soft key.
HOLD
Placing a Call on hold:
• While on a call, press the “Hold” soft key.
Retrieving Calls on hold:
• Press the “Resume” soft key to resume the holding call on that line.

11
TRANSFERRING CALLS
Blind Transfers:
1. While on a call, press the “Transfer” soft key.
2. Press the “Blind” soft key.
3. Dial the desired phone number or extension number.
4. The call is automatically transferred.
Attended (Consultative or Warm) Transfers:
1. While on a call, press the “Transfer” soft key.
2. Dial the desired phone number or extension number.
3. Wait for the party to answer, and announce that you are transferring
a call to them.
4. Press the “Transfer” soft key OR hang up the phone to complete the
transfer.
MUTE
1. To mute the microphone on an active call, press the “Mute” button.
2. To un-mute the microphone, press the “Mute” button again.

12
VOLUME ADJUSTMENT
In-Call Volume:
• While on a call, press the “+” and “-” buttons to raise or lower the
volume.
Ringer Volume:
• While the phone is not in use, press the “+” and “-” buttons to adjust
the ringer volume on the phone.
CALL WAITING
When an inbound call rings in, you will hear a beep tone emitted by your
phone.
To Answer the Second Call:
1. Press the down arrow button to access that call.
2. Press the “Answer” soft key.
3. The current call will be placed on hold.
4. Once the second call has ended, resume the original call by pressing
the “Resume” soft key.
To Reject the Second Call:
• Press the “Reject” soft key to immediately send the caller to
voicemail.

13
FORWARDING CALLS
1. Press the “Forward” soft key OR press the “Menu” button, and select
1 for Features, and 2 for Forwarding.
2. If “Always Forward” is currently disabled, “Always (Disabled)” will be
displayed.
3. Press 1 for “Always”.
4. Enter / verify the contact number where calls will be forwarded.
5. Press the “Enable” soft key.
Disabling “Always Forward”:
1. If “Always Forward” is currently enabled, “Always (Enabled)” will be
displayed.
2. Press 1 for “Always”.
3. Press the “Disable” soft key.
“Forward On Busy” and “Forward On No Answer” can be set in
a similar manner.

14
www.intermedia.net/knowledgebase/voice
voic[email protected] 1.877.880.0055
We are here to help.

15

*UN-POLYCOMIP5000-QS-001*
UN-PolycomIP5000-QS-001
©2017 Voice Telco Services
121334_HPBX_Guide_IP5000_V1_121017