Cisco 8832 User manual

Cisco IP Phone 8832 Series User Guide
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Cisco IP Conference Phone 8832 User Guide
Chapter 1 - The Cisco 7832 Phone Page 2
Chapter 2 – Calls Page 12
Chapter 3 – Recent Calls Page 18
Chapter 4 – Settings Page 19
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CHAPTER 1
The Cisco IP Conference Phone 8832
The Cisco IP Conference Phone 8832 provides high-definition (HD) audio performance and 360-degree coverage
for medium to large conference rooms and executive offices. The conference phone has sensitive microphones
that let you speak in a normal voice and be clearly heard from up to 10 feet (2.1 m) away.
Figure 1: Cisco IP Phone Conference Phone 8832
You can connect two wired expansion microphones to the phone to increase coverage in larger conference
rooms.
The phone also supports an optional set of two wireless expansion microphones.
The phone can be used for a 20 x 20 foot (6.1 x 6.1 m) room and up to 10 people. When you add the expansion
microphones, coverage extends to a 20 x 34 foot (6.1 x 10 m) room and up to 22 people.
Phone Setup
Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up and
connected, contact your administrator for instructions.
Power to Your Conference Phone
Your conference phone needs power from:
• Power over Ethernet (PoE), which your network supplies.
The following figure shows the PoE power option.
Figure 2: Conference Phone Power Options

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Cisco IP Conference Phone 8832 PoE Injector
with the PoE power option.
Connect to the Network
You need to connect the phone to the telephone network.
• Wired connection—the phone is plugged into the network using an Ethernet cable.
Install the Wired Expansion Microphones
The conference phone supports an optional kit with two wired expansion microphones. You can extend the
microphones up to 7 feet (2.13m) from the phone. For best results, we recommend that the microphones be
placed at least 3 feet (0.91m) away from the phone.
Note: You must use either two wired microphones or two wireless microphones with the phone, but not a mixed
combination.
Procedure
Step 1 Plug the end of the microphone cable into the port on the side of the conference phone.
Step 2 Extend the microphone cable to the desired position.
The following figure shows installation of a wired expansion microphone.
Figure 3: Wired Expansion Microphone Installation
Install the Wireless Expansion Microphones
The conference phone provides the option of connecting two wireless expansion microphones.
Note: You must use either two wired microphones or two wireless microphones with the phone, but not a mixed
combination.
When the phone is in a call, the LED on the expansion microphone is lit green. To mute the expansion
microphone, press the Mute key. When the microphone is muted, the LED is lit red. When the battery in the
microphone is low, the battery indication LED blinks rapidly.
Before you begin

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Disconnect the wired expansion microphones before you install wireless expansion microphones. You cannot use
both wired and wireless expansion microphones at the same time.
Procedure
Step 1 Position the table mount plate on the table surface location where you want to place the microphone.
Step 2 Remove the adhesive for the double-stick tape on the bottom of the table mount plate. Place the table
mount plate to adhere to the table surface.
Step 3 Attach the microphone to the table mount plate. Magnets are embedded in the microphone to snap the
unit into place.
You can move the microphone and attached table mount to a different location on the table surface as
needed. Use care when moving to protect the unit.
Pair a Wireless Microphone
Before you begin
Unplug any wired microphones.
Procedure
Step 1 Press Settings.
Step 2 Select Device administration > Microphones > Wireless microphones.
Step 3 Select either Microphone 1 or Microphone 2 and press Pair.
If a microphone is already linked to a particular channel, the phone screen shows that the microphone is
paired.
Step 4 Press Mute on the wireless microphone until the microphone LED blinks white. If the pairing
succeeds, the phone screen displays a success message.
Step 5 (Optional) Press Cancel to revert to the Wireless microphones menu.
Unpair a Wireless Microphone
Procedure
Step 1 Press Settings.
Step 2 Select Device administration > Microphones > Wireless microphones.
Step 3 Select either Microphone 1 or Microphone 2.
If the selected channel is paired, the Unpair softkey displays on the phone screen.
Step 4 Press Unpair.
Install the Wireless Microphone Charging Cradle
You use the charging cradle to charge the wireless microphone battery.
Procedure
Step 1 Plug the charging cradle power adapter into an electrical outlet.
Step 2 Plug one end of the USB-C cable to the charging cradle and the other end into the power adapter.
The following figure shows installation of a wireless microphone charging cradle.
Figure 4: Wireless Microphone Charging Cradle Installation

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Charge a Wireless Microphone
Before you begin
Install the wireless microphone charging cradle.
Procedure
Step 1 Place the microphone in the charging cradle.
Step 2 If the LED on the cradle is not white, remove the microphone and replace it in the cradle.

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Cisco IP Phone 8832 Buttons and Hardware
The following figure shows the Cisco IP Conference Phone 8832.
Figure 5: Cisco IP Conference Phone 8832 Buttons and Features
1
Mute bar
Toggle the microphone on or off. When the microphone
is muted, the LED bar is lit red.
2
LED bar
Indicates call states:
• Green, solid—Active call
• Green, flashing—Incoming call
• Green, pulsing—Held call
• Red, solid—Muted call
3
Softkey buttons
Access functions and services.
4
Navigation bar and Select button
Scroll through menus, highlight items, and select the highlighted
item.
When the phone is idle, press Up to access the recent calls list and
press Down to access the favorites list.
5
Volume button
Adjust the speakerphone volume (off hook) and the ringer volume
(on hook).
When you change the volume, the LED bar lights white to show the
volume change.

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Conference Phone Navigation
Use the Navigation bar to scroll through menus. Use the inner Select button of the Navigation bar to select menu
items.
If a menu item has an index number, you can enter the index number with the keypad to select the item.
Conference Phone Softkeys
You can interact with the features on your phone with the softkeys. Softkeys, located below the screen, give you
access to the function displayed on the screen above the softkey. The softkeys change depending on what you
are doing at the time. The ¡¡! and !¡¡ softkey indicate more softkey functions are available.
Conference Phone Screen
The phone screen shows information about your phone such as directory number, active call status, and
softkeys. The screen is made up of three sections: the header row, the middle section, and the footer row.
1
At the top of the screen is the header row. The header row displays the current date and time, and the
phone number.
2
The middle of the phone screen displays the information associated with the calls or line.
3
The bottom row of the screen contains the softkey labels. Each label indicates the action for the
softkey button below the screen.
Clean the Phone Screen
Procedure
If your phone screen gets dirty, wipe it with a soft, dry cloth.
Caution Do not use any liquids or powders on the phone because they can contaminate the
phone components and cause failures.

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Wired Expansion Microphone
The Cisco IP Conference Phone 8832 supports two wired expansion microphones, available in an optional kit.
Use of the expansion microphones allows greater coverage in a larger room and for more people. For best
results, we recommend that the microphones be placed between 3 feet (0.91 m) and 7 feet (2.1 m) away from the
phone.
Figure 6: Wired Expansion Microphone
When the conference phone is in a call, the expansion microphone LED around the Mute button is lit green.
When the microphone is muted, the LED is lit red. When you press the Mute button, the phone and the expansion
microphones are muted.
Wireless Expansion Microphone
The Cisco IP Conference Phone 8832 supports two expansion wireless microphones, available with a charging
cradle in an optional kit. When the wireless microphone is placed on the charging cradle for charging, the LED on
the cradle is lit white.
Figure 7: Wireless Microphone
Figure 8: Wireless Microphone Mounted on the Charging Cradle

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When the conference phone is in a call, the expansion microphone LED around the Mute button is lit green.
When the microphone is muted, the LED is lit red. When you press the Mute button, the phone and the expansion
microphones are muted.
If the phone is paired with a wireless microphone (for example, Wireless microphone 1) and you connect the
wireless microphone to a charger, pressing the Show detail softkey indicates the charge level for that
microphone.
When the phone is paired with a wireless microphone and you connect a wired microphone, the wireless
microphone gets unpaired and the phone is paired with the wired microphone. A notification appears on the
phone screen indicating that the wired microphone is connected.
Accessibility Features
The Cisco IP Conference Phone 8832 provides accessibility features for the blind, and the visually, hearing, and
mobility impaired. Because many of these features are standard, users with disabilities can access them without
any special configuration.
Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your
organization. You can find more information about Cisco and its commitment to accessibility at this
URL: http://www.cisco.com/go/accessibility
Find Information About Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone for
troubleshooting purposes.
Procedure
Step 1 Press Settings.
Step 2 Select Status > Phone information.
You can view the following information:
Product name— Model number of the Cisco IP Phone.
Serial number— Serial number of the Cisco IP Phone.
MAC address—Hardware address of the Cisco IP Phone.
Software version—Version number of the Cisco IP Phone firmware.
Hardware version—Version number of the Cisco IP Phone hardware.
Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP
network. This field indicates if the client certificate is properly installed in the phone.
Customization—For an RC unit, this field indicates whether the unit has been customized or not.
Pending indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its
customized profile, this field displays the Customization state as Acquired.
Step 3 Press Back to return to the Applications screen.

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View the Network Status
Procedure
Step 1 Press Settings.
Step 2 Select Status > Network Status.
You can view the following information:
• Network type—Indicates the type of Local Area Network (LAN) connection that the phone
uses.
• Network status—Indicates if the phone is connected to a network.
• IPv4 status—IP address of the phone. You can see information on IP address,
Addressing type, IP status, Subnet mask, Default router, Domain Name Server (DNS) 1,
DNS 2 of the phone.
• IPv6 status —IP address of the phone. You can see information on IP address, Addressing
type, IP status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.
• VLAN ID—VLAN ID of the phone.
• MAC address—Unique Media Access Control (MAC) address of the phone.
• Host name—Displays the current host name assigned to the phone.
• Domain—Displays the network domain name of the phone. Default: cisco.com
• Switch port link—Status of the switch port.
• Switch port config—Indicates speed and duplex of the network port.
View the Phone Status
Procedure
Step 1 Press Settings.
Step 2 Select Status > Phone Status > Phone Status.
You can view the following information:
• Elapsed time—Total time elapsed since the last reboot of the system
• Tx (Packets)—Transmitted packets from the phone.
• Rx (Packets)—Received packets from the phone.
View the Status Messages on the Phone
Procedure
Step 1 Press Settings
Step 2 Select Status > Status messages.
You can view a log of the various phone statuses since provisioning was last done.
Note: Status messages reflect UTC time and are not affected by the timezone settings on the phone.
Step 3 Press Back.
View the Line Status
Procedure
Step 1 Press Settings.
Step 2 Select Status > Phone status > Line status.
You can view the status of each line on the phone.
View 802.1X Transaction Status

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Procedure
Step 1 Press Settings.
Step 2 Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction
status.
You can view the following information:
• Transaction status
• Protocol
View the Reboot History
Procedure
Step 1 Press Settings.
Step 2 Select Status > Reboot history.
You can view the details of the date and time whenever the phone has rebooted, no matter why the
phone rebooted.

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CHAPTER 2
Calls
Make Calls
Your phone works just like a regular phone. But we make it easier for you to make calls.
Make a Call
Use your phone just like any other phone to make a call.
Procedure
Enter a number and press Call.
Redial a Number
You can call the most recently dialed phone number.
Procedure
Press Redial.
Answer Calls
Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls.
Answer a Call
Procedure
Press Answer.
Answer Call Waiting on Your Conference Phone
When you're on an active call, you know that a call is waiting when you hear a single beep and see a message on
the conference phone screen.
Procedure
Press Answer.

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Decline a Call
You can send a ringing call to your voicemail system or to a preset phone number.
Procedure
Press Decline.
Do Not Disturb
You can turn on or off the do not disturb feature by dialing the respective star codes that are configured.
Application Menu Procedure
Step 1 Press Settings.
Step 2 Select User preferences > Call preferences > Do not disturb.
Step 3 Press On to turn on DND or press Off to turn off DND.
Step 4 Press to exit.
Softkey Procedure
Step 1 Press More !¡ softkey
Step 2 Press DND softkey to turn ON, Press Clr DND to turn OFF.
* Code Procedure
Step 1 To turn on DND, dial *78.
Step 2 To turn off DND, dial *79.
Mute Your Call
While you are on a call, you can mute the audio, so that you can hear the other person, but they cannot hear you.
When you have a call muted, the LED bar lights red.
Procedure
Step 1 Press Mute .
Step 2 Press Mute again to turn mute off.
Hold Calls
Put a Call on Hold
You can put an active call on hold and then resume the call when you're ready.
Procedure
Step 1 Press Hold.
Step 2 To resume a call from hold, press Resume.

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Answer a Call Left on Hold for Too Long
When you've left a call on hold too long, you'll be notified with these cues:
• Single ring, repeating at intervals
• Flashing LED bar
• Visual notification on the phone screen
Procedure
Press Answer to resume the held call.
Swap Between Active and Held Calls
You can easily switch between active and held calls.
Procedure
Press Swap to switch to the held call.
Call Park
You can use your phone to park a call. You can then retrieve the call either from your phone or another phone,
such as a phone at a coworker’s desk or in a conference room.
A parked call is monitored by your network so you won't forget about it. If the call remains parked for too long, you
hear an alert. You can then answer, decline to answer, or ignore the call on your original phone. You can also
continue retrieving it from another phone.
If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by
your administrator.
A parked call occupies one line.
Place a Call on Hold with Call Park
You can park an active call that you answered on your phone and then use another phone to retrieve the call.
You can also park a call on your own phone. If so then you may not hear a recording.
You can park only one call at the call park number.
Before you begin
Your call must be active.
Procedure
Step 1 Press Transfer.
Step 2 Dial *62.
Your phone plays a recorded message that asks for the number of the parked call.
Step 3 Wait to hear the parking slot #.
Step 4 Hang up.
Step 5 (Optional) Communicate the parked number to the person retrieving the call.

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Retrieve a Call on Hold with Call Park
You can pick up a parked call from anywhere in your network.
Before you begin
You need the number that was used to park the call.
Procedure
Step 1 Press *66 plus the parking slot #.
Step 2 You are now connected with the caller in that parking slot #.
Forward Calls
You can forward calls from your phone to another number.
There are two ways of forwarding your calls:
• Forward all call
• Forward calls in special situations, such as when the phone is busy or there is no answer.
When a phone is forwarded, you see the Forward all icon on the screen.
Procedure
Step 1 When the phone is inactive, press Fwd All.
Step 2 Enter the call forward target number exactly as you would dial it from your phone, or select an entry from
your list of recent calls.
Transfer Calls
You can transfer an active call to another person.
Transfer a Call to Another Person
When you transfer a call, you can stay on the original call until the other person answers. This way, you can talk
privately with the other person before you remove yourself from the call. If you don't want to talk, transfer the call
before the other person answers.
You can also swap between both callers to consult with them individually before you remove yourself from the
call.
Procedure
Step 1 From a call that is not on hold, press Transfer.
Step 2 Enter the other person's phone number.
Step 3 (Optional) Wait until you hear the line ring or until the other person answers the call.
Step 4 Press Transfer again.

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Consult Before You Complete a Transfer
Before you transfer a call, you can talk to the person that you're transferring the call to. You can also swap
between that call and the call that you're transferring, before you complete the transfer.
Before you begin
You have an active call that needs to be transferred.
Procedure
Step 1 Press Transfer.
Step 2 Enter the other person's phone number.
Step 3 Press Swap to return to the held call.
Step 4 Press Transfer to complete the transfer.
Conference Calls and Meetings
You can talk with several people in a single call. You can dial another person and add them to the call.
When you add more than one person to a conference call, wait a few seconds between adding participants.
As the conference host, you can remove individual participants from the conference. The conference ends when
all participants hang up.
Add Another Person to a Call
When you are on a call, you can add someone else to your conversation.
Procedure
Step 1 From an active call, press Conf.
Step 2 Enter a number.
Step 3 Press Conf.
Swap Between Calls Before You Complete a Conference
You can talk to a person before you add them to a conference. You can also swap between the conference call
and the call with the other person.
Procedure
Step 1 Call a new conference participant, but do not add the participant to the conference.
Wait until the call is connected.
Step 2 Press Swap to toggle between the participant and the conference.
View and Remove Conference Participants
If you create a conference, you can view the details of the last 16 participants who join the conference. You can
also remove participants.
Procedure

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Step 1 While you are in a conference, press Details to view a list of participants.
Step 2 (Optional) Highlight a participant and press Remove to drop the participant from the conference.

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CHAPTER 3
Recent Calls
Recent Calls List
Use the Recents list to see the 150 most recent individual calls and call groups.
If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.
Calls in the Recents list are grouped if they are to and from the same number and are consecutive. Missed calls
from the same number also get grouped.
View Your Recent Calls
Check to see who's called you recently.
Procedure
Select Recents.
When the phone is in the idle state, you can also view the Recent calls list by pressing the Navigation cluster up.
Return a Recent Call
Procedure
Step 1 Select Recents.
Step 2 Select the call record that you want to dial.
Step 3 Press Call.
Clear the Recent Calls List
Procedure
Step 1 Select Recents.
Step 2 Press Option.
Step 3 Press Delete List.
Delete a Call Record
Procedure
Step 1 Select Recents.
Step 2 Highlight the individual record or call group that you want to delete.
Step 3 Press Option > Delete Entry.
Step 4 Press Ok again to confirm.

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CHAPTER 4
Settings
Change the Ringtone
You can change the sound that your phone uses for incoming calls.
Procedure
Step 1 Select Settings > Preferences > Ringtone.
Step 2 Scroll through the list of ringtones and press Play to hear a sample.
Step 3 Press Set to use the ringtone.
Adjust the Phone Ringer Volume
If your phone ringer is too loud or too soft when you get an incoming call, you can change the ringer volume.
Changes to the ringer volume do not affect the call volume you hear when you are on a call.
Procedure
Press Volume up or down to adjust the volume when the phone is not in use.
Adjust the Volume During a Call
If the sound in your conference phone is too loud or too soft, you can change the volume while you are listening to
the other person.
Procedure
Press Volume up or down to adjust the volume while you are on a call.