Polycom SoundStation IP 6000 User manual

Polycom®SoundStation®
IP 6000 Phone
User Guide
Version 1

i
Contents
Table of Contents
Getting Started withYour Phone ........................................................................... 3
Setting Up the Phone ............................................................................................................... 3
Features of the Phone.............................................................................................................. 8
Understanding Line and Call Icons ..................................................................................... 11
Navigating Menus and Entering Data ................................................................................. 12
Customizing Your Phone ......................................................................... 12
Configuring Basic Settings .................................................................................................... 12
Updating the Time and Date Display .................................................................................... 13
Adjusting the Speaker and Ringer Volume ......................................................................... 19
Using Call Lists ...................................................................................................................... 20
Managing Contacts ................................................................................................................ 23
Managing Incoming Calls ...................................................................................................... 32
Understanding Shared Lines ................................................................................................ 35
Using the Basic Features of Your Phone ................................................. 36
About Calls ............................................................................................................................. 36
Placing Calls ........................................................................................................................... 36
Answering Calls ..................................................................................................................... 39
Ending Active Calls ................................................................................................................ 39
Muting the Microphone............................................................................................................ 40
Redialing Numbers ................................................................................................................ 40
Holding and Resuming Calls ................................................................................................ 41
Hosting Conference Calls ...................................................................................................... 42
Transferring Calls ................................................................................................................... 46
Forwarding Calls .................................................................................................................... 49

Using Do Not Disturb ............................................................................................................. 54
Managing Speed Dial Entries ............................................................................................... 55
Using Voice Mail .................................................................................................................... 56
Using the Advanced Features of Your Phone ........................................... 57
Using External Microphones with the Conference Phone....................................................... 57
Handling Multiple Call Appearances .................................................................................... 57
Using Instant Messaging ....................................................................................................... 58
Troubleshooting Your Phone .................................................................... 60
Installation Configuration......................................................................................................... 60
Power and Startup ................................................................................................................. 61
Controls ................................................................................................................................... 61
Access to Screens and Systems............................................................................................. 62
Calling .................................................................................................................................... 63
Displays .................................................................................................................................. 64
Audio ....................................................................................................................................... 64
Overall Functioning ................................................................................................................ 65
Testing Phone Hardware ....................................................................................................... 65
Investigating Phone Warnings .............................................................................................. 66
Safety Notices ......................................................................................... 67
End-User License Agreement for Polycom® Software .......................... 73

3
Getting Started withYour Phone
Before you use your phone, you need to connect your phone to the network and a power source, and
become familiar with your phone’s features. This chapter describes how to set up the phone, the phone’s
features, the icons that display on the phone screen, and how to navigate menus and enter data. It also
includes information on how to remotely configure your phone from a computer.
If you require additional information or assistance with your new phone, see your system administrator.
Setting Up the Phone
This section describes how to set up your phone.
Connecting Network and Power Sources
There are two ways to connect your phone to the network and a power source. Your system administrator
can tell you which of the following methods best suits your teleconferencing needs:
• Power over Ethernet (PoE)
• AC Power
Since you can customize your phone in many different ways, and your system
administrator can enable and disable certain features, the user interface that
displays on your phone may differ from the figures that appear in this guide.
Generally, your phone will be deployed with multiple other phones. In this case,
your system administrator will configure the phone parameters beforehand, so that
after you set up your phone, the phone will be registered and ready to use.
If your phone is not part of a large phone deployment, your phone may not be
registered after you set it up. Before you use your phone, you or your system
administrator will have to register it.
For detailed information on how to register your phone after you install it, see
Registering Standalone SoundPoint IP, SoundStation IP, and Polycom VVX 1500
Phones (Quick Tip 44011), available from the Technical Notifications & Feature
Profiles Support Web page.

4
Power over Ethernet
Power over Ethernet is the default connection for your phone.
The following figure shows how to connect your phone to the network using a PoE source.
To connect the phone using a PoE source:
1. Connect one end of the 25-foot Network Cable to the LAN jack on the phone.
2. Connect the other end of the 25-foot Network Cable to an available LAN port on the wall or
hub/switch device port.
AC power adapters are not included in the PoE package. If you require one, see
your system administrator.
1
2
25-foot Network Cable

5
AC Power
To connect your phone to the network using AC power, make sure you have the optional AC Power Kit.
The AC Power Kit contains a Power Adapter, Regional Power Cord, and a Power Insertion Cable.
The following figure shows how to connect your phone to the network using optional AC power.
To connect the phone using AC power:
1. Connect one end of the 25-foot Network Cable to the LAN jack on the phone.
2. Connect the other end of the 25-foot Network Cable to the Power Insertion Cable.
3. Connect the Power Insertion Cable to an available LAN port on the wall or hub/switch device
port.
4. Connect the Power Adapter to the Power Insertion Cable.
5. Connect the Power Adapter (with the attached Regional Power Cord) to the wall outlet.
Power InsertionCable
2
3
4
1
25-foot Network Cable
Power Adapter
5

6
Connecting Optional Extension Microphones to Your Conference Phone
You can connect extension microphones to expand the room coverage of your conference phone.
To connect extension microphones to your phone, you will need the optional External Microphone Kit,
which contains two extension microphones.
Connect the free end of the optional extension microphone cable to one of the microphone connectors on
the phone, as shown next.

7
Connecting an Optional Polycom® Wireless Lapel Microphone to Your
Conference Phone
You can connect a Polycom® Wireless Lapel Microphone to your conference phone so that a person can
roam around the conference room and still be heard clearly.
The wireless lapel microphone connects to your conference phone’s 2.5mm connection port. The 2.5mm
port is a line-level input on the left side of your conference phone.

8
Features of the Phone
The following figure shows the primary hardware features of your phone console.
Feature
Description
1
Speaker
Allows for ringer and hands-free audio output.
2
Microphones
Provide 360o coverage by three
internal microphones.
3
LED Indicators
Indicate phone and call status through three bi-
color LEDs. The LEDs illuminate to indicate the
following normal operational states:
• Solid red—A muted call
• Flashing red—A call is on hold
• Solid green—A dial-tone is available, dialingis
in-progress, or a call is in-progress
• Flashing green—An incoming call

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The following figure shows the primary key buttons, controls, and indicators on your phone console:
Item
Description
1 Select key Allows you to:
• Select a field of displayed data
• Toggle features on or off
2 Scroll keys Allow you to:
• Scroll through displayed information
• Enable or disable fields
From the idle screen, the scroll keys also allow
you to:
• View speed dial information (Up scroll key)
• View missed calls (Down scroll key)
3 Volume keys Adjust the volume of the speaker and the ringer.

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Item
Description
4
Mute key
Toggles the microphone on or off during a
conversation by doing the following:
• Stopping local audio from being heard atthe
far end of the call
• Allowing local audio to be heard at the far end
of the call
5
Dial pad keys
Contain 10 digits, 26 alphabetic characters, and
other special characters available in
context-sensitive applications.
6
Redial key
Automatically dials the last number you called.
7
Call key
Initiates or ends a call.
8
Soft keys
Select specific context-sensitive functions that
display on the screen above each soft key.
9
Exit key
Exits the current screen and returns to the
previous menu.
10
Menu key
Allows you to:
• Access additional features andconfiguration
settings
• Exit the current screen and return to theidle
screen
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LCD graphic display
Shows the time and date, menus, and soft keys,
as well as information about calls, messages, and
features.
The status bar (the line that displays the directory
number) also displays icons and text, including:
• Popup text, such as network errormessages
• Do Not Disturb information
• Call forwardinginformation
• Missed call text
• Presence text, such as Busy
• Prompt text, such as Enter URL
• Time and date
If there are multiple items to display, the items will
display in a scrolling fashion.

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Understanding Line and Call Icons
Icon
Line or Call State
Description
Active call using
Polycom® HD
Voice™ technology
A call is in progress using Polycom HD
Voice. The active call icons merge into one
icon on the phone screen. The following
figure shows what displays on the screen
during an active call:
Active call not
using Polycom HD
Voice
A call is in progress that does not use
Polycom HD Voice.
Conference
A conference is in progress. See Hosting
Conference Calls.
Dialing
The phone is dialing a number.
Do Not Disturb
You have enabled the Do Not Disturb
feature on your phone. Your phone will not
ring. See Using Do Not Disturb.
Forwarding
You have enabled the forwarding feature
on your phone. See Forwarding Calls.
Hold
A call or conference is on hold. See Holding
and Resuming Calls and Holding and
Resuming Conferences .
Registered line
The phone can place and receive calls.
Registered shared line
The phone, which shares a directory
number with another phone, can place and
receive calls. See Understanding Shared
Lines .

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Icon
Line or Call State
Description
Ringing
The phone is ringing.
Unregistered Line
The phone is unable to place and receive
calls.
Message You have a new message. See Using Voice
Mail and Using Instant Messaging.
Navigating Menus and Entering Data
To navigate menus and enter data, follow these tips:
If you want to...
Then do this...
Enter the main menu
Press
.
Exit the main menu and return
to the idle screen
Press
.
Return to the previous menu
Press .
In some cases, you can press the Back
soft key
to return to the previous menu.
Scroll through menu items Use .
When lists appear on more than one page, you
can press the * key to Page Up, or press the
# key to Page Down.
Scroll through lists or fields Use
or the Next and Prev soft keys.
After 20 seconds of inactivity, the menu system automatically exits to the idle
screen unless an edit session is in progress.

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If you want to...
Then do this...
Select a menu item Do one of the following:
• Scroll to the menu item, and then press
.
or
• Press the dial pad key that correspondsto
the item in the numbered menu list.
For example, to select the second item in a
menu, press 2.
Enter text Press the dial pad keys one or more times.
For example, to enter ‘A,’ press 2. To enter ‘C,’
press 222.
Enter numbers,
uppercase characters, or
lowercase characters
Press the 1/A/a soft key one or more times to
select numerical, uppercase, or lowercase
mode, and then press the dial pad keys one or
more times.
Enter special characters Do the following:
• Press the * and # keys one or moretimes.
• Press the 1/A/a soft key to select uppercase
or lowercase mode, and then press the 1 or
0 keys one or more times.
Enter text in a
specific language
Press the Encoding soft key.
When in text entry mode, the language the text
will display in appears at the top of the screen.
Enter a space
Press the 0 key three times quickly.
Delete text you entered
Press the << soft key.
View additional soft keys
Press the More soft key.
Enable or disable fields
Use or the Change soft key.
Enable or disable menu items Press .

12
Customizing Your Phone
You can customize your SoundStation IP 6000 conference phone by adjusting certain settings, including
language, volume, time and date, display contrast, backlight intensity, and ring type. You can also add
contacts to the phone’s local Contact Directory.
Some customizations, including shared lines and viewing a Corporate Directory, must be set up by your
system administrator.
Configuring Basic Settings
To configure basic phone settings, press , and then select Settings > Basic to view the basic phone
settings you can customize.
Updating Preferences
The Preferences menu allows you to customize the language that displays on your phone and to specify
how the time and date display on the idle screen. You can also enable your phone to save Corporate
Directory search results, if Corporate Directory is set up on your phone (see Searching for Contacts in
Your Corporate Directory ).

13
Updating the Language
The phone supports many languages. English (Internal) is the default language that displays.
To change the language:
1. Press , and then select Settings > Basic > Preferences > Language.
The Language screen displays.
2. Scroll to the language you want, and then press .
The text on the screen changes to the language that you selected.
3. Press to return to the idle screen.
Updating the Time and Date Display
The time and date appear on the idle screen of your phone. If the phone cannot obtain a time and date, the
display will flash. If this happens, or if the time or date is incorrect, see your system administrator.
You can select from various formats for the time and date display, including whether the time or date
displays first (clock order). You can also turn the time and date display off, so the time and date does not
display on the idle screen. Select and set options that are right for you.
The following figure shows the default format for the date and time display on the phone screen.

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To update the time and date display:
1. Press , and then select Settings > Basic > Preferences > Time and Date.
The Time and Date screen displays.
1. Do one of the following:
— To change the date format, press .
Or
— To change the time format, scroll to Clock Time, and then press . The Clock Date
screen or the Clock Time screen displays.
Or
2. Scroll to the date or time format you want, and then press .
3. Press to return to the idle screen.

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To change the order of the time and date display:
1. Press , and then select Settings > Basic > Preferences >
2. Time and Date > Clock Order. The Clock Order screen displays.
3. Scroll to the clock order you want, and then press . The default setting is date before
time.
4. Press to return to the idle screen.
To enable or disable the time and date display:
1. Press , and then select Settings > Basic > Preferences > Time and Date.
The Time and Date screen displays.
2. Do one of the following:
— To disable the time and date display, scroll to Disable.
Or
— To enable the time and date display, you do not have to highlightan item. Enable is
already highlighted. Go to step 3.
3. Press .
4. Press to return to the idle screen.

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Updating the Display Contrast
You can set how light or dark the screen appears.
To adjust the contrast on the phone screen:
1. Press , and then select Settings > Basic > Contrast. The Contrast screen displays.
2. Press the Up or Down soft keys to increase or decrease the display contrast.
3. Press the Ok soft key.
4. Press to return to the idle screen.
Updating the Backlight
Your phone’s backlight has two components:
• Backlight Intensity—The brightness of the screen during phoneactivity and inactivity. Backlight
intensity has three settings:
— Backlight On—The brightness of the screen when there is phone activity.
— Backlight Idle—The brightness of the screen when there is no phone activity.
— Maximum Intensity—The brightness scale that applies to both Backlight On and Backlight
Idle intensities.
• Backlight Timeout—The number of seconds the phone is inactive before the backlight dims to its
Backlight Idle intensity. The backlight timeout period begins after your last key press or the last
phone event, such as an incoming call.
You can change the Backlight On intensity and the Backlight Idle intensity separately. You can choose a
high, medium, or low intensity, or turn off the backlight entirely.

17
Updating the Backlight (continued)
When you change the Maximum Intensity, you modify the entire backlight intensity scale. For example, if
you decrease the Maximum Intensity, the low, medium, and high levels for both Backlight On and
Backlight Idle intensities decrease.
The backlight automatically turns on with any phone activity. By setting the Backlight Timeout, you can
determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity. By
default, after the phone is idle for 40 seconds, the backlight dims.
To change the backlight intensity:
1. Press , and then select Settings > Basic > Backlight Intensity.
2. From the Backlight Intensity screen, select Backlight On Intensity.
3. From the Backlight On Intensity screen, select the intensity you want, and then press the Save
soft key. The default Backlight On Intensity is High.
4. Select Backlight Idle Intensity.
5. From the Backlight Idle Intensity screen, select the intensity you want, and then press the
Save soft key. The default Backlight Idle Intensity is Low.
6. Select Maximum Intensity.
7. From the Maximum Intensity screen, press the Up or Down soft keys to increase or decrease
the maximum intensity the screen can display, and then press the Ok soft key.
8. Press to return to the idle screen.
To change the backlight timeout:
1. Press , and then select Settings > Basic > Backlight Timeout.
2. From the Backlight Timeout screen, select a timeout period. Thedefault timeout is 40
seconds.
3. Press to return to the idle screen.