Polycom VVX EM50 Operator's manual

Polycom Documentation
Copyright © 2019, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc
6001 America Center Drive
San Jose, CA 95002
USA
Printed from Polycom, Inc. (http://documents.polycom.com)

1. Polycom VVX EM50 Expansion Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
VVX EM50 Expansion Module Hardware Features. . . . . . . . . . . . . . . . . . . . . . . . . 4
Connect a VVX EM50 Expansion Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connect an Additional VVX EM50 Expansion Module. . . . . . . . . . . . . . . . . . . . . . . 7
Assigning Contacts and Favorites to VVX EM50 Expansion Modules. . . . . . . . . . . 9
Assign Favorites to Expansion Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Identify Line Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Navigate Expansion Module Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Smart Paging on VVX EM50 Expansion Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Alternate Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Changing the Backlight Intensity on the Expansion Module. . . . . . . . . . . . . . . . . 12
Printed from Polycom, Inc. (http://documents.polycom.com) Page 2

Polycom VVX EM50 Expansion Modules
The Polycom VVX EM50 expansion module is a console supported on VVX 450 business IP phones
and enables you to add additional lines to your phone.
Expansion modules enable you to handle large call volumes on a daily basis and expand the functions
of your phone.
Note VVX 150, 250, and 350 phones do not support expansion modules. The VVX EM50
expansion module is only supported on VVX 450 business IP phones, running UC
Software 5.8.2 or later.
Answer a Call from an Expansion Module
Resume a Call on an Expansion Module
Place a Call from an Expansion Module
Printed from Polycom, Inc. (http://documents.polycom.com) Page 3

VVX EM50 Expansion Module Hardware Features
The following features are available on the VVX EM50 expansion module:
•480 x 800 pixel, color LCD display
•30 line keys and three display pages, which support a total of 90 lines that you can set up with
registrations, favorites, or presence contacts.
•Support for up to two expansion modules connected to a VVX 450 business IP phone to support
an additional 180 line keys per phone.
The following figure illustrates the features, components, and keys available on the VVX EM50
expansion module. The table lists each numbered feature shown below.
Figure 1. VVX EM50 Hardware Features
Table 1. VVX EM50 Hardware Description
Reference
Number Feature Feature Description
1 Line keys Selects available line key contacts, functions,
and assignments.
2 Bracket Secures the expansion module to the phone.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 4

Reference
Number Feature Feature Description
3 USB plug Connects the expansion module to the phone.
4 Page keys and LED indicators
Navigates between pages on the expansion
module.
•Fast-Flashing Green—Indicates an
incoming call on a page not currently
displayed. Press the page key that has a
fast-flashing green LED indicator to view
the contact with an incoming call.
•Slow-Flashing Green—Indicates a
monitored busy lamp field contact on a
page not currently displayed is receiving
an incoming call.
•Solid Red—Indicates the current page
displayed.
5 USB port (on side)
Enables you to connect USB devices to the
expansion module, such as an additional
expansion module or a USB flash drive.
6 Line key LED indicators
Indicates a line or busy lamp field contact's
status. The following lists the LED Indicator
behaviors shown on the expansion modules:
•Solid Green—Indicates an active call in
progress.
•Fast-Flashing Green—Indicates an
incoming call.
•Flashing Green—Indicates the remote
party placed the call on hold.
•Solid Red—Indicates the phone of a
monitored busy lamp field contact is
placing a call or is in a call.
•Flashing Red—Indicates a held call.
•Flashing Green and Red—Indicates the
phone of a monitored busy lamp field
contact is on an active call or is receiving
an incoming call.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 5

Reference
Number Feature Feature Description
7 Color Display Displays line numbers, monitored contacts,
contacts' presence, and favorites.
Related Topics
Polycom VVX EM50 Expansion Modules
Overview of Phone Hardware and Keys
Connect a VVX EM50 Expansion Module
Expansion modules are powered and signaled by the connected VVX phone and require minimal
setup. After you connect an expansion module to a phone, the module is automatically configured to
work with the phone.
Procedure
1Power off the VVX 450 business IP phone.
2Insert the USB plug on the VVX EM50 expansion module into the side USB port on the VVX
450.
3Lay the connected phone and expansion module face-down on the table.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 6

4Insert the supplied screw into the bracket screw hole and, using a screwdriver, secure the
expansion module to the phone, as shown.
The LED lights on the module's line keys flash red and green as the module starts up.
Related Topics
Polycom VVX EM50 Expansion Modules
Connect an Additional VVX EM50 Expansion Module
You can connect up to two VVX EM50 expansion modules to a VVX 450 business IP phone.
Note When you connect expansion modules to a VVX 450 phone, you can connect additional
USB devices to the rear port of the phone and the side port on the second connected
expansion module. The side USB port on the expansion module can support low-
powered devices, such as headsets, USB flash drives, or a smartphone to charge the
phone.
Procedure
1Power off the VVX 450 business IP phone.
2Lay the VVX 450 phone with the connected expansion module face-down on the table.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 7

3Remove the screw from the left side of the connected expansion module, as shown.
4Insert the USB plug on the second VVX EM50 expansion module into the side USB port on the
first connected expansion module.
5Using the screw you removed from the first expansion module, use a screwdriver and the screw
to secure the second expansion module to the first, as shown.
The LED lights on the module's line keys flash red and green as the module starts up.
Related Topics
Polycom VVX EM50 Expansion Modules
Printed from Polycom, Inc. (http://documents.polycom.com) Page 8

Assigning Contacts and Favorites to VVX EM50
Expansion Modules
You can assign contacts to line keys on your expansion module after the line keys on your phone are
full.
The default view on your phone screen, which is the Lines screen, displays line registrations,
monitored and presence contacts, and favorites. Each function occupies a display space on the Lines
screen. When you reach the maximum number of display spaces on your phone, the next function you
add is assigned to the first available line key on your expansion module.
The following table shows the maximum display spaces available on the VVX 450 phone and each
connected expansion module.
Table 1. Maximum Display Spaces on Phone and connected Expansion Modules
VVX 450 Phone with Expansion Module 1 with Expansion Module 2
12 102 192
Note After you fill all the display spaces on your phone and assign functions to all the lines on
your expansion module, you can find additional favorites and contacts in the Contact
Directory.
Related Topics
Polycom VVX EM50 Expansion Modules
Favorites and Contact Lists
Assign Favorites to Expansion Modules
You can assign favorites to line keys on connected expansion modules and automatically call contacts
using the line keys on the expansion modules. When you assign favorites on your phone, favorites are
assigned to the next available line key on the expansion module regardless of the index number. You
can reorder your favorites once they are created by changing the value of their index number.
Procedure
1Press and hold an available line key on your expansion module.
2From the Add Contact screen, enter the contact's information, including a unique favorite index,
and select Save.
Related Topics
Assigning Contacts and Favorites to VVX EM50 Expansion Modules
Printed from Polycom, Inc. (http://documents.polycom.com) Page 9

Identify Line Key Assignments
You can identify which registrations, monitored or presence contacts, and favorites are assigned to
each line key on your expansion module in the Status menu on your phone.
Procedure
1Navigate to Settings > Status > Line Key Information.
2Press a line key on the expansion module.
The assignment and line number for the line key you pressed are displayed on your phone's
screen.
3Press the line key twice to return to the previous menu or select Back.
Related Topics
Assigning Contacts and Favorites to VVX EM50 Expansion Modules
Navigate Expansion Module Paging
The Polycom expansion modules with color displays support three pages of line information on the
LCD screen for each module connected to a supported VVX phone. Each page of the expansion
module contains line registrations, monitored contacts, contacts' presence, or favorites assigned to line
keys.
Procedure
•Press a Page key beneath the screen on the expansion module.
Related Topics
Polycom VVX EM50 Expansion Modules
Smart Paging on VVX EM50 Expansion Modules
The Smart Paging feature arranges line key assignments and distributes pages on VVX EM50
expansion modules when two expansion modules are connected to a VVX 450 phone. This feature is
enabled by default.
Note If you assigned functions to line keys using the Flexible Line Key feature, the line key
assignments display on the designated line key on the expansion module and are not
affected by Smart Paging.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 10

When Smart Paging is enabled, the pages on the expansion module are distributed across all
connected expansion modules. This feature is described and shown in the following scenarios:
•If you only have one expansion module connected to your phone, the pages are ordered
sequentially on the module, as shown next. Press the first, second, or third Page key to view the
corresponding pages.
•If you have two expansion modules connected to your VVX phone, the pages are ordered non-
sequentially. As shown in the next figure, the pages display on the two expansion modules in
the following order:
◦Pages 1, 3, and 4 display on the first expansion module.
◦Pages 2, 5, and 6 display on the second expansion module.
Printed from Polycom, Inc. (http://documents.polycom.com) Page 11

Related Topics
Navigate Expansion Module Paging
Alternate Paging
When Smart Paging is disabled, the ordering of the pages on the expansion modules is not affected by
the number of expansion modules connected to your VVX phone. With Alternate Paging, the
expansion modules' pages are ordered sequentially.
Related Topics
Navigate Expansion Module Paging
Changing the Backlight Intensity on the Expansion
Module
When you change the backlight intensity settings on your VVX phone, the backlight on your connected
expansion module automatically changes to match the new settings.
Related Topics
Polycom VVX EM50 Expansion Modules
Backlight Intensity and Timeout
Printed from Polycom, Inc. (http://documents.polycom.com) Page 12