Polycom Video Media Center VMC 1000 User manual

Video Media Center -
VMC 1000
Getting Started Guide
Version 1.0.3

Video Media Center - VMC 1000 Getting Started Guide
ii Polycom, Inc.
Trademark Information
Polycom®, the Polycom logo design, Video Media Center®, and RSS 2000® are registered trademarks of
Polycom, Inc. All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
Catalog No. 3725-77103-000B
Release Date 02/2008
Version 1.0.3
© 2008 Polycom, Inc. All rights reserved.
Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708 U.S.A.
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,
reproducing includes translating into another language or format.
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect
to the software contained within its products. The software is protected by United States copyright laws
and international treaty provision. Therefore, you must treat the software like any other copyrighted
material (e.g. a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.

Polycom, Inc. iii
Safety Instructions
EU – CE statement:
This VMC 1000 is marked with the CE mark. This mark indicates compliance with EC Directives
2006/95/ED and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from
Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX.
Japan - Class A ITE statement
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules
Plug acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must
always be readily accessible
Lithium cell installation
UL60950-1
1.7.13 replaceable batteries
CAUTION: Danger of Explosion if Battery is incorrectly replaced.
Replace only with the same or equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer’s instructions.

Video Media Center - VMC 1000 Getting Started Guide
iv Polycom, Inc.

Contents
Polycom, Inc. v
Contents
Installing the VMC 1000 Appliance on Your Network
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
VMC 1000 Appliance Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Setting Up the VMC 1000 Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Unpacking the VMC 1000 Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connecting a PC to the VMC 1000 Appliance . . . . . . . . . . . . . . . . . . . . . 4
Configuring the VMC 1000 Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Getting the Product Activation Key . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Getting the VMC 1000 License File . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Setting up the Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Logging into the VMC 1000 Initialization & Licensing UI . . . . . . . 6
Editing the Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Adding the License Key for the VMC 1000 Appliance . . . . . . . . . . 8
Uploading the VMC 1000 License File . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting Alerts for CPU, Disk, and Memory Usage . . . . . . . . . . . . . . 9
Rebooting the VMC 1000 Appliance . . . . . . . . . . . . . . . . . . . . . . . . 11
Monitoring the Status of the VMC 1000 Appliance . . . . . . . . . . . . 11
Logging into the Administrator UI . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Setting the Site URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Port Information for the VMC 1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting Network Configuration Parameters using a Serial Port Connection
(Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Video Media Center - VMC 1000 Getting Started Guide
vi Polycom, Inc.

Polycom, Inc. 1
Installing the VMC 1000 Appliance
on Your Network
Overview
This guide explains how to configure the VMC 1000 appliance as part of the
Polycom video conferencing solution. This chapter contains the following
sections:
•Preparations
•VMC 1000 Appliance Specifications
•General Safety Precautions
•Setting Up the VMC 1000 Appliance
•SettingNetwork ConfigurationParametersusingaSerial PortConnection
(Optional)
•Next Steps
Preparations
To configure the VMC 1000 appliance as part of the Polycom video
conferencing solution, you must have the:
•VMC 1000 appliance.
•PC to initialize and configure the VMC 1000 appliance.
•Network cross over cable to connect the PC to the VMC 1000 appliance.
•Provided IP address to log into the VMC 1000 appliance.

Video Media Center - VMC 1000 Getting Started Guide
2Polycom, Inc.
The following are minimum requirements for the PC to configure the VMC
1000 appliance:
•Operating System
—Windows 2000, Windows XP, or Windows Vista
•Web Browsers
—Viewer Portal
»IE 6.0 with SP2 (XP)
»IE 7.0 (XP and Vista)
»Firefox 2.0, patch 2.0.0.12 (Firefox on XP and Vista)
—Administrator and Management App
»IE 6.0 with SP2 (XP)
»IE 7.0 (XP and Vista)
•Monitor Resolution: 800 x 600, 256 colors or higher
•A NIC card
VMC 1000 Appliance Specifications
The following are the specifications for the VMC 1000 appliance:
•Hardware: VMC 1000
•Form Factor: 1U Rackmount
•Height: 1.7” (43 mm)
•Width: 16.8” (427 mm)
•Depth: 22.6” (574 mm)
•Gross weight: 30 lbs 13.6 kg)
•Power Supply: 520 AC to DC power supply w/PFC
•AC Voltage: 10-240V, 50-60Hz
•Processor: Intel XEON 3 Gigahertz
•Hard Drive: 750 Gigabytes
•Operating System: Windows 2003 Server
•Video: 7500 Hours (at 400k bit rate) and 500 concurrent connections
(multicast)

Installing the VMC 1000 Appliance on Your Network
Polycom, Inc. 3
General Safety Precautions
Follow these rules to ensure general safety:
•Keep the area around the VMC 1000 appliance unit clean and free of
clutter and well ventilated.
•Decide on a suitable location for the equipment rack that will hold the
VMC 1000 appliance, ensuring that it is near a grounded power outlet.
•Ensure that the leveling jacks on the bottom of the rack are fully extended
to the floor with the full weight of the rack resting on them. Always make
sure the rack is stable before extending a component from the rack.
•In a single rack installation, attach stabilizers to the rack. In multiple rack
installations, the racks should be coupled together.
•Use a regulating uninterruptable power supply (UPS) to protect the VMC
1000 appliance from power surges and voltage spikes, and to keep it
operating in case of a power failure. Allow the power supply units to cool
before touching them. Always keep the rack’s trays and board’s closed
when not servicing, to maintain proper cooling.
Setting Up the VMC 1000 Appliance
In order to configure the VMC 1000 appliance, you must:
1Unpack the VMC 1000 appliance.
2Connect the PC to the VMC 1000 appliance using the network cross over
cable.
3Configure the VMC 1000 appliance.
The following sections explain how to do these activities.

Video Media Center - VMC 1000 Getting Started Guide
4Polycom, Inc.
Unpacking the VMC 1000 Appliance
•Place the VMC 1000 appliance on a stable flat surface in the selected
location.
•Removethe VMC1000appliancefromitspackage.Youcaninstalliteither
in a rack or place it on a flat surface:
—Install the VMC 1000 appliance on a rack using one of two methods:
»Install the brackets supplied by the rack manufacturer on each
side of the rack on which the VMC 1000 appliance is placed.
Securethesystembyfasteningfourscrewstotherack onthefront
panel.
»Install a shelf supplied by the rack manufacturer on top of which
the VMC 1000 appliance is placed. Secure the system by fastening
four screws to the rack on the front panel.
—Place the VMC 1000 appliance on a secure, flat and clean surface.
Connecting a PC to the VMC 1000 Appliance
This section explains how to connect the VMC 1000 appliance.
To connect the PC to the VMC 1000 appliance:
1Turn on the VMC 1000 appliance.
2Turn on the PC and configure your PC (LAN) with:
—Static IP: 192.168.1.10
—Mask: 255.255.255.0
—Gateway: 192.168.1.1
3Plug the cross over network cable into the network connection (LAN 1)
for the VMC 1000 appliance.
4Plug the cross over network cable into the network connection for the PC.
Configuring the VMC 1000 Appliance
To configure the VMC 1000 appliance, you must:
•Get the Product Activation Key.
•Get the VMC 1000 license file.
•Set up the network connection.
•Log into the VMC 1000 Initialization and Licensing UI.
•Edit the network configuration.

Installing the VMC 1000 Appliance on Your Network
Polycom, Inc. 5
•Activate the VMC 1000 appliance.
•Upload the VMC 1000 license file.
•Set alerts for CPU, disk, and memory usage
•Reboot the VMC 1000 appliance.
•Log into VMC 1000 Administrator UI.
•Set the VMC 1000 Site URL
The following sections explain how to do these activities.
Getting the Product Activation Key
Before you can configure the VMC 1000 appliance, you must register it and
obtain a Product Activation Key.
To get the Product Activation Key:
1From the PC, access the Polycom Support page by entering the URL
www.polycom.com/support in a web browser.
2In the Resource Center section, click the Register Your Product link.
3If required, select New User Account or enter your User ID and
Password.
4Click Sign In.
5Follow the on-screen instructions for product registration and product
activation.
The serial number for the VMC 1000 is located on a sticker on the bottom
of the appliance.
6Write down the Product Activation Key for later use.
Getting the VMC 1000 License File
The VMC 1000 license file enables the VMC 1000 to operate. Your VMC 1000
ships with a temporary license file that expires within 180 days. If you let the
temporarylicensefileexpirewithout using it,youcan only usethepermanent
license file to operate the VMC 1000.
To obtain a permanent license file, with no expiration date, use the following
procedure.

Video Media Center - VMC 1000 Getting Started Guide
6Polycom, Inc.
To obtain a permanent VMC 1000 license file:
1Go to www.polycom.com/activation.
2Log in.
3Select Product Activation>Request VMC 1000 Activation on the right of
the page.
4Fill in the requested information and submit it.
A permanent license file is sent to you by email within two weeks.
Setting up the Network Connection
1From the PC, go to Start>Control Panel>Network Connections.
2Right click Local Area Connections and select Properties.
3Scroll down to the Internet Protocol (TCP/IP) option and highlight it.
4Click Properties.
5Click the Use the following IP address button.
6Enter the following default IP address values:
aIP address:192.168.1.201
bsubnet mask: 255.255.255.0
cDefault gateway: 192.168.1.1
7Click OK.
Logging into the VMC 1000 Initialization & Licensing UI
To log into the VMC 1000 Initialization & Licensing UI:
1Make sure your PC and VMC 1000 appliance are connected using a
cross-over cable.
2Open Internet Explorer on your PC.
NOTE: Make sure you write down your network settings before you change them if
you are using a static IP address.
NOTE: You are not able to ping the VMC 1000 appliance.

Installing the VMC 1000 Appliance on Your Network
Polycom, Inc. 7
3In the URL field, enter the default static IP address for the VMC 1000
appliance: http://192.168.1.200/setup.
4For the username, enter Administrator.
5For password, enter polycom.
6Click Login.
The VMC Initialization & Licensing page appears.
Editing the Network Configuration
Use the Network Configuration link to replace the default static IP values
originally entered for the appliance with the ones that you want to assign to
the appliance.
To edit the network configuration:
1From the VMC Initialization & Licensing menu, click the Network
Configuration link.
2Enter the IP Address.
3Enter the Subnet Mask.
4Enter the Default Gateway.
5Enter the DNS Servers.
If you have more than one DNS server, separate each one using a comma
delimiter.
6Click Save and Reboot.

Video Media Center - VMC 1000 Getting Started Guide
8Polycom, Inc.
7Remove the cross over cable from the VMC 1000 and connect the VMC
1000 to your corporate network.
Adding the License Key for the VMC 1000 Appliance
In order for the VMC 1000 to work, you must enter the License Key you
downloaded from the Polycom Support page.
To add the License Key for the VMC 1000 appliance:
1Log back into the VMC 1000.
To log back into the VMC 1000, see “Logging into the VMC 1000
Initialization & Licensing UI” on page 6.
2From the VMC Initialization & Licensing menu, click License
Management.
The License Management page appears.
3In the License Key section enter the License Key you downloaded from
the Polycom Support page.
4Click the Submit button.
NOTE: Reset your PC back to its original settings.

Installing the VMC 1000 Appliance on Your Network
Polycom, Inc. 9
Uploading the VMC 1000 License File
InorderfortheVMC1000towork,youmustuploadtheVMC1000licensefile.
To upload the VMC 1000 license file:
1From the VMC Initialization & Licensing menu, click License
Management.
2Click the Browse button to navigate to the directory on the PC where the
VMC 1000 license file is located and select the file.
3Click the Upload License button.
Setting Alerts for CPU, Disk, and Memory Usage
The VMC 1000 allows you to set up a notification system for when your CPU,
diskspace,ormemoryusageontheappliancemeetsorexceedsapre-assigned
level. When these levels are met orexceeded, VMC 1000 sends an email to the
system administrator to take the appropriate action.
To set an alert for CPU usage:
1From the VMC Initialization & Licensing menu, click the Other
Configuration link.
The Other Configuration page appears.
2In the CPU Usage Alert row, click the Edit button.
3In the Value field, enter the percent of used VMC 1000 CPU resources
before a system administrator is alerted by email.
The default value is 50.
4Click the Save button.

Video Media Center - VMC 1000 Getting Started Guide
10 Polycom, Inc.
To set an alert for disk usage:
1From the VMC Initialization & Licensing menu, click the Other
Configuration link.
The Other Configuration page appears.
2In the Disk Usage Alert row, click the Edit button.
3In the Value field, enter the percent of disk space available on the VMC
1000 before a system administrator is alerted by email.
The default value is 10.
4Click the Save button.
To set an alert for memory usage:
1From the VMC Initialization & Licensing menu, click the Other
Configuration link.
The Other Configuration page appears.
2In the Memory Usage Alert row, click the Edit button.
3In the Value field, enter the value (in megabytes) of available system
memory on the VMC 1000 before a system administrator is alerted by
email.
The default value is 200.
4Click the Save button.
To add email addresses for alerts:
1From the VMC Initialization & Licensing menu, click the Other
Configuration link.
The Other Configuration page appears.
2In the Email “To” address row, click the Edit button.
3Enter the email addresses for any system administrators you want to
receive an alert. There is no limit to the number of email addresses you
can add. Separate each email address by a semicolon.
4Click the Save button.
5In the Email “From” address row, click the Edit button.
6Enter the email address for the VMC 1000 appliance that sends the alert.
7Click the Save button.
8In the Email host row, click the Edit button.
9Enter the address of the smtp email server.
10 Click the Save button.

Installing the VMC 1000 Appliance on Your Network
Polycom, Inc. 11
Rebooting the VMC 1000 Appliance
In order for the installation to be complete, you must reboot the VMC 1000
appliance.
To reboot the VMC 1000 appliance:
1From the VMC Initialization & Licensing menu, click System Status.
2Click the Restart Server button.
You can also reboot the Video Media Center - VMC 1000 appliance if any
of the service’s status lights are red instead of green.
Monitoring the Status of the VMC 1000 Appliance
The System Status page allows you to check the status of the VMC 1000
services.Thestatus for all theservices should be green. Ifnot, click the Restart
Server button. If you still have issues, contact Technical Support.
Logging into the Administrator UI
To log into the VMC 1000 Administrator UI:
1Make sure the VMC 1000 appliance is plugged into your network and
turned on.
2From your network connected PC, open Internet Explorer.
3In the browser URL field, enter the IP address you created for the VMC
1000 appliance:
[ipaddress]/admin
4Enter Administrator for the default login.
5Enter polycom for the default password.
6Click OK.
You are now logged into the VMC 1000 Administrator UI.

Video Media Center - VMC 1000 Getting Started Guide
12 Polycom, Inc.
Setting the Site URL
To set the Site URL:
1From the VMC 1000 Administrator UI, click System Configuration.
2Click Setup.
The System Setup page appears.
3Click Edit.
4In the Site URL field, enter the IP address of the VMC 1000.
5Click Commit.
WARNING: You MUST make sure that the Site URL is set to the IP address or the
domain name assigned to the VMC 1000. If you do not, you cannot configure the
RSS 2000 to work with the VMC 1000.

Installing the VMC 1000 Appliance on Your Network
Polycom, Inc. 13
Port Information for the VMC 1000
Yournetwork’s firewall couldinterferewith the VMC 1000 and the RSS2000’s
ability to share data using certain ports. The following table explains
important port requirements you should observe when setting up data
sharing between the VMC 1000 and the RSS 2000.
Function In/Out Bound Port Number Protocol IP Resolution
VMC 1000 UI From any PC to
VMC 1000 80
8080 HTTP VMC 1000 DNS/IP
must be resolved
VMC 1000
Streaming From any PC to the VMC 1000,
port 554 must be
open in both
directions.
For TCP:
554
For UDP:
5004
5005
RTSP/TCP
Or
RTSP/UDP
DNS/IP must be
resolved.
Ports 5004 and
5005 are not
mandatory. They
are needed for
UDP. If not open,
use port 554 for
TCP.
RSS 2000 API
calls From the VMC 1000 to the RSS
2000
81 TCP The VMC 1000
must be able to
resolve the RSS
2000 address.
VMC 1000
Backup From the VMC 1000 to the FTP
server on a backup
server
21 FTP The VMC 1000
must be able to
resolve the FTP
server address.
VMC 1000
Email From the VMC 1000 to the email
server, configured
in VMC 1000 to
send emails
25 SMTP The VMC 1000
must be able to
resolve the email
server address.
VMC 1000
downloading
recorded files
from the RSS
2000
From the VMC
1000 to the RSS
2000
80 HTTP The VMC 1000
must be able to
resolve the RSS
2000 address.
VMC 1000
receiving live
stream from
the RSS 2000
From VMC 1000 to
the RSS 2000 1800
1801
1802
NMS The VMC 1000
must be able to
resolve the RSS
2000 address.

Video Media Center - VMC 1000 Getting Started Guide
14 Polycom, Inc.
Setting Network Configuration Parameters using a Serial
Port Connection (Optional)
Optionally,usingaserialportconnectionbetweenyourPCandtheVMC1000,
you can:
•Display the IP address of the VMC 1000.
•Set the IP address of the VMC 1000.
•Reboot or shut down the VMC 1000.
•Restore the VMC 1000 to factory defaults.
To set the VMC 1000 network configuration parameters using a serial port
connection:
1Connect the PC to the VMC 1000 using a serial port connection.
2Turn on the PC and the VMC 1000.
3From the PC, go to the Windows Start menu and select All Programs>
Accessories>Communication>Hyper Terminal.
The Connection Description Information window appears.
4Enter the name of the serial port connection.
Example: VMC 1000.
5Click OK.
The Connect To window appears.
6In the Connect using field, select a COM port.
Example: COM3.
7Click OK.
The Port Settings window appears.
8Enter the following settings:
—Baud rate: 9600
—Data bits: 8
—Stop bits: 1
—Parity: None
—Flow: None
9Click OK.
10 Hit the Enter key.
The Enter Password field appears.