Polycom Video Media Center VMC 1000 User manual

Video Media Center -
VMC 1000
Getting Started Guide

Video Media Center - VMC 1000 Getting Started Guide
ii Polycom, Inc.
Trademark Information
Polycom®, the Polycom logo design, Video Media Center®, RSS 2000®, and RSS 4000®are registered
trademarks of Polycom, Inc. All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
Catalog No. 3725-77105-000B
Document VMCGSG1.0.7B
Release Date 10/2009
Version 1.0.7
© 2009 Polycom, Inc. All rights reserved.
Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708 U.S.A.
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,
reproducing includes translating into another language or format.
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect
to the software contained within its products. The software is protected by United States copyright laws
and international treaty provision. Therefore, you must treat the software like any other copyrighted
material (e.g. a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.

Contents
Polycom, Inc. iii
Contents
1 Setting Up the VMC 1000 Appliance
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Hardware Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Safety Notice and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
CE Mark Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
VCCI Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Environmental Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Electrical and General Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . 2
Unpacking the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
The 4-post rack assembly consists of: . . . . . . . . . . . . . . . . . . . . . . . . . 5
The 2-post rack assembly consists of: . . . . . . . . . . . . . . . . . . . . . . . . . 5
Site Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setup location, rack and appliance precautions . . . . . . . . . . . . . . . . 6
Rack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
4-Post Rack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2-Post Rack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Rear Panel Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Front Panel Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2 Licensing the VMC 1000 Appliance
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connecting the PC to the VMC 1000 appliance: . . . . . . . . . . . . . . . . . . . . . . 14
Getting the VMC 1000 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Getting the Product License Key From Polycom Support . . . . . . . . . . . . . . 16
Adding the Product License Key to the VMC 1000 Appliance . . . . . . . . . . 18
Getting a Permanent VMC 1000 License File From Polycom Support . . . 19
Uploading the Permanent VMC 1000 License File . . . . . . . . . . . . . . . . . . . . 20
Setting Up the Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Editing the Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Restarting the VMC 1000 Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Video Media Center - VMC 1000 Getting Started Guide
iv Polycom, Inc.
3 Configuring the VMC 1000 Appliance
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring the VMC 1000 Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Logging into the Administrator UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Setting the Site URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Synchronizing the VMC 1000 Time Settings from the Management App
25
Other Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Setting Alerts for CPU, Disk, and Memory Usage . . . . . . . . . . . . . . . . 26
Configuring the Viewer Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Restarting the VMC 1000 Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Monitoring the Status of the VMC 1000 Appliance . . . . . . . . . . . . . . . . . . . 30
Port Information for the VMC 1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Setting Up the Network Configuration with a Serial Port (Optional) . . . . 32
Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Polycom, Inc. 1
1
Setting Up the VMC 1000 Appliance
Overview
This guide explains how to configure the VMC 1000 appliance as part of the
Polycom video conferencing solution.
Hardware Installation Procedures
To configure the VMC 1000 appliance as part of the Polycom video
conferencing solution, you must have the:.
•PC to initialize and configure the VMC 1000 appliance.
•Network cross over cable to connect the PC to the VMC 1000 appliance.
•Provided IP address to log into the VMC 1000 appliance.
Safety Notice and Warnings
FCC Notice
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1This device may not cause harmful interference.
2This device must accept any interference received, including interference
that may cause undesired operation.
No Telecommunications Network Voltage (TNV)-connected PCBs shall be
installed.
This class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.

Video Media Center - VMC 1000 Getting Started Guide
2 Polycom, Inc.
CE Mark Warning
This is a Class A product. In a domestic environment, this product may cause
radio interference, in which case the user may be required to take adequate
measures.
VCCI Warning
This is a product of VCCI Class A Compliance.
Environmental Warning
Perchlorate Material - special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
This notice is required by California Code of Regulations, Title 22, Division 4.5,
Chapter 33:
Best Management Practices for Perchlorate Materials. This product/part
includes a battery that contains Perchlorate material.
Ratings
V:100 - 240 VAC (auto-range)
Hz:60/50
A:4.0
Electrical and General Safety Guidelines
CAUTION
This appliance is intended for installation in restricted areas only. Initial setup
and maintenance should be performed by qualified personnel.
CAUTION
Power down the appliance following the operating system’s proper power
down procedure from the front panel. It is also recommended that the power
cord be unplugged before servicing.

Setting Up the VMC 1000 Appliance
Polycom, Inc. 3
WARNING
•To avoid electrical shock, check the power cords as follows.
•This product is to be installed in Restricted Access Location only.
•Use the exact type of power cords required.
•Use power cord(s) that came with safety certifications.
•Power cord(s) must comply with AC voltage requirements in your region.
•The power cord plug cap must have an electrical current rating that is at
least 125% of the electrical current rating of this product.
•The power cord plug cap that plugs into the AC receptacle on the power
supply must be an IEC 320, sheet C13, type female connector.
•Plug the power cord(s) into a socket that is properly grounded before
turning on the power.
WARNING
Disconnect the power supply at the circuit breaker before accessing the C-2400
power supply or any other of its components. Turning off the system power
supply switch does not reduce the risk of electrical shock from the power
supply terminal block.
CAUTION
Risk of explosion if CMOS battery is installed upside down or is replaced by
an incorrect type. Dispose of used batteries according to the instructions.
CAUTION
Required operating conditions for the appliance are -
•Temperature: 10 to 35oC.
•Humidity, non-condensing: 8 to 90%.
CAUTION
•To prevent the unit from overheating, never install the appliance in an
enclosed area that is not properly ventilated or cooled. For proper airflow,
keep the front and back sides of the appliance clear of obstructions and
away from the exhaust of other equipment.
•Be aware of the locations of the power switches on the chassis and in the
room, so you can disconnect the power supply if an accident occurs.
•Take extra precautionary measures when working with high voltage
components.

Video Media Center - VMC 1000 Getting Started Guide
4 Polycom, Inc.
•Do not work alone.
•Before removing or installing main system components, be sure to
disconnect the power first. Turn off the system before you disconnect the
power supply.
•Use only one hand when working with powered-on electrical equipment
to avoid possible electrical shock.
•Use rubber mats specifically designed as electrical insulators when
working with computer systems.
•The power supply or power cord must include a grounding plug and must
be plugged into grounded outlets.
CAUTION
•Electric Static Discharge (ESD) can damage electronic components. To
prevent damage to your system board, it is important to handle it very
carefully. The following measures can prevent ESD damage to critical
components.
•Use a grounded wrist strap designed to prevent static discharge.
•Keep all components and printed circuit boards (PCBs) in their antistatic
bags until ready for use.
•Do not let components or PCBs come into contact with your clothing,
which may retain a charge even if you are wearing a wrist strap.
•Touch a grounded metal object before removing the board from the
antistatic bag.
•Handle a board by its edges only; do not touch its components, peripheral
chips, memory modules or contacts.
•When handling chips or modules, avoid touching their pins.
•Put the motherboard and peripherals back into their antistatic bags when
not in use.
•For grounding purposes, make sure your computer chassis provides
excellent conductivity between the power supply, the case, the mounting
fasteners and the motherboard.
Unpacking the Appliance
Before you begin
•Place the VMC 1000 appliance on a stable flat surface in the selected
location.

Setting Up the VMC 1000 Appliance
Polycom, Inc. 5
Verify that the ship kit includes the following for installing the appliance in your
rack:
•Two power cords
•A crossover cable
•Screws, cone washers and cage nuts (shown below)
•4-post and/or 2-post rack rail bracket assemblies
Hardware Kit: screws, cone washers, and cage nuts (from left to right)
•(Eight) M5 x 12 flat head screws
•(Two) 10-32 x 3/4” pan head screws
•(Twenty-two) M4 x 4 truss head screws
•(Eight) M5 x 12 cone washers
•(Ten) M5 Cage nuts
The 4-post rack assembly consists of:
•A set of long, fixed rack brackets that attach directly to the rack itself.
•A set of medium-sized adjustable rack brackets that attach to the long,
fixed rack brackets.
The 2-post rack assembly consists of:
•A set of long, fixed rack brackets.
•Three sets of short rack brackets that attach to the long fixed rack brackets.
One of these sets has threaded holes (for placement in the front) to allow
the appliance to be secured in the rack.
NOTE: Use the hardware supplied with your specific rack if different from the
hardware supplied in this kit.

Video Media Center - VMC 1000 Getting Started Guide
6 Polycom, Inc.
Site Preparation
Setup location, rack and appliance precautions
•Elevated Operating Ambient - If installed in a closed or multi-unit rack
assembly, the operating ambient temperature of the rack environment
may be greater than room ambient. Therefore, consideration should be
given to installing the equipment in an environment compatible with the
maximum ambient temperature (Tma) specified by the manufacturer.
Always keep the rack’s front door and all panels and components on the
appliances closed when not servicing to maintain proper cooling.
•Reduced Air Flow - Installation of the equipment in a rack should be such
that the amount of air flow required for safe operation of the equipment is
not compromised. Leave enough clearance, approximately 25 inches in
the front, and 30 inches in the back of the rack to enable you to access
appliance components and allow for sufficient air flow.
•Mechanical Loading - Mounting of the equipment in the rack should be
such that a hazardous condition is not achieved due to uneven
mechanical loading.
All racks must be mounted securely. Ensure that all leveling jacks or
stabilizers are properly attached to the rack. If installing multiple
appliances in a rack, make sure the overall loading for each branch circuit
does not exceed the rated capacity.
Do not slide more than one appliance out from the rack at a time.
Extending more than one appliance at a time may result in the rack
becoming unstable. Install your appliance in the lower part of the rack
because of its weight and also for ease in accessing appliance components.
•Circuit Overloading - Consideration should be given to the connection of
the equipment to the supply circuit and the effect that overloading of the
circuits might have on overcurrent protection and supply wiring.
Appropriate consideration of equipment nameplate ratings should be
used when addressing this concern.
•Reliable Earthing - Reliable earthing of rack-mounted equipment should
be maintained. Particular attention should be given to supply connections
other than direct connections to the branch circuit (e.g. use of power
strips).
Install near appropriate AC outlets, and Ethernet hubs or individual jacks.
Be sure to install an AC Power Disconnect for the entire rack assembly.
The Power Disconnect must be clearly marked.Ground the rack assembly
properly to avoid electrical shock.