Polycom VVX 300 Assembly instructions

Quick Tips for the Polycom®VVX®300 Series Business Media Phones
UC Software 5.5.0 or later
These Quick Tips apply to VVX 300, 301, 310,
and 311 business media phones.
Home Screen
Displays messages,
settings, and
information.
Available any time.
Calls Screen
Displays all active and
held calls.
Available when you
have an active or held
calls in progress.
Lines Screen
Displays phone lines,
favorites, and condi-
tional soft keys.
Available any time.
Switch among Phone Screens
You can view any screen on your phone from other
screens.
To switch among screens:
Press to view the Home, Lines,or Calls screens.
Place Calls
You can only have one active call in progress on
your phone.
You can use the handset, speakerphone, or headset
for calls.
During a call, you can change modes by picking up
the handset, or by pressing or .
To place a call do one of the following:
• Pick up the handset, press or , enter the
phone number, and press Send.
• Enter the phone number, press Dial, and pick up
the handset, or press or .
• Press the Line key, enter the phone number, and
press Send.
• Press New Call, enter the phone number, and
press Send.
Answer Calls
You can answer calls using the handset,
speakerphone, or a headset.
To answer a call do one of the following:
• To answer with the speakerphone, press or
press Answer soft key.
• To answer with the handset, pick up the handset.
• To answer with a headset, press .
End Calls
You can only end active calls. To end a held call, you
must resume the call fi rst.
To end an active call:
Replace the handset in the cradle, press or ,
or press the End Call soft key.
To end a held call:
1. Highlight the held call and press Resume.
2. Press End Call.
Hold and Resume Calls
You can have multiple calls on hold and re-
sume a call at any time.
To hold a call:
Highlight the held call and press the Hold soft
key or .
To resume a call:
Highlight the call and press the Resume soft
key or press .
Transfer Calls
You can transfer calls to any contact and choose
the way to transfer the call.
To transfer a call:
1. Press and hold the Transfer soft key or press .
2. Choose Blind or Consultative.
3. Dial a number or choose a contact. If you chose
Blind, the call is transferred immediately.
4. If you chose Consultative, press the Transfer soft
key or press after speaking with your contact.
Clearwave_Polycom VVX300_10042019.indd 1Clearwave_Polycom VVX300_10042019.indd 1 10/24/22 12:53 PM10/24/22 12:53 PM

www.polycom.com
© 2016, Polycom, Inc. All rights reserved. Polycom®and the names and marks associated with Polycom’s products are trademarks and/or
service marks of Polycom, Inc.and are registered and/or common-law marks in the United States and various other countries. All other
trademarks are property of their respective owners.
Forward Calls
You can forward an incoming call to a contact or
forward all incoming calls to a contact.
To forward an incoming call:
1. On the Incoming Call screen, select Forward.
2. Enter your contact’s number and select
Forward.
To forward all incoming calls:
1. On the Home Screen, select Forward.
2. If you have more than one line, select a line.
3. Choose either Always, No Answer, or Busy.
4. Enter a contact’s number, and select Enable.
If you chose No Answer, you can enter
the number of rings before the call is
forwarded.
To disable call forwarding:
1. On the Home Screen, select Forward.
2. If you have more than one line, select a line.
3. Choose your forwarding type and select Disable.
Initiate a Conference Call
You can initiate a conference call with up to 24
contacts.
To initiate a conference call:
1. Call a contact.
2. Select Conference and call your next contact.
3. When your contact answers, select Conference.
You can also join an active and held call into a
conference call.
To join two calls on a conference call:
On the Calls screen, select Join.
Manage Conference Calls
When you initiate a conference call, you can man-
age all or individual conference participants:
To manage all conference participants:
Do one of the following:
• Select Hold to hold all participants.
• Select Mute to mute all participants.
To manage individual participants:
1. Highlight a participant and Select Manage.
2. Do one of the following:
• Select Far Mute to mute the participant.
• Select Hold to place the participant on hold.
• Select Remove to create a separate call with
the participant.
• Select Information to view information for the
participant.
View Recent Calls
You can view placed, received, and missed calls.
To view recent calls:
Select Directories > Recent Calls.
View the Contact Directory
You can view and add contacts to the Contact
Directory.
To view the Contact Directory:
Select Directories > Contact Directory.
To add a contact to the Contact Directory:
1. In the Contact Directory, select Add.
2. Enter the contact’s information and select Save.
You can enter a number between 1 and 99 in the
Favorite Index fi eld to make a contact a favorite.
Listen to Voicemail
When you have new voicemail messages, the
messages icon displays on your line.
To listen to voicemail:
Do one of the following:
1. On the Home screen, select Messages or press
2. Select Message Center > Connect.
3. Follow the prompts.
Enable Do Not Disturb
You can enable Do Not Disturb when you do not
want to receive calls.
To enable or disable Do Not Disturb:
On the Home Screen, select DND.
Set Ringtones
You can set ringtones for incoming calls from
all contacts and from individual contacts.
To set a ringtone for incoming calls:
Select Settings > Basic > Ring Type and select a
ringtone.
Clearwave_Polycom VVX300_10042019.indd 2Clearwave_Polycom VVX300_10042019.indd 2 10/24/22 12:53 PM10/24/22 12:53 PM