Polycom VVX 400 Series User manual

Polycom VVX 400/410
Getting to Know your Polycom VVX 400/410 > Layout
Message Waiting
Indicator
Home
Navigation keys/
Select key
Line keys
Hold
Speakerphone
Mute
Headset
Line keys
Messages
Transfer
Volume
Soft keys
Microphone
1

Polycom VVX 400/410
Getting to Know your Polycom VVX 400/410 > Soft Keys and Buttons
Buttons are physical keys on your
phone which always perform the
function for which they are labeled.
Soft keys are functions you see on
your lcd screen.
They change according to where
you are in a call sequence.
You select a soft key function by
pressing the plastic button directly
underneath it.
2

Polycom VVX 400/410
Getting to Know your Polycom VVX 400/410 > Three Views
Lines Home Calls
3

Polycom VVX 400/410
On hook Off hook
Place a Call > Using Dial Pad
Press Send
4
then
Dial number
on dial pad
or or
Press Dial Press Line Key Lift handset
then
Wait for call to complete
Dial number
on dial pad
or

Polycom VVX 400/410
On hook Off hook
Place a Call > Using Dialer
5
Press Line Key Use navigation arrows
to highlight number
Press Send Lift handset Use navigation arrows
to highlight number
Press Send
12 3 12 3

Polycom VVX 400/410
6
Place a Call > From Recent Calls List
Select Directories in
Home view
Select Recent calls
Use navigation arrows to
highlight number
Press Dial
Using navigation arrows
shortcut
Left = Received
Down = Missed
Right = Placed
or
1 2
34
then

Polycom VVX 400/410
Place a Call > from Corporate Directory
Select Directories
in Home view
Select Corporate
Directory
Using Search or
navigation arrows
highlight number
Press Dial soft key
7
If a Corporate Directory is available:
1234

Polycom VVX 400/410
Place a Call > Intercom
8
Select Intercom
icon in Home view
Select Intercom
soft key if available
Dial the party you would
like to intercom Press Send or wait
An intercom call may
be placed from a
Polycom VVX phone
to a Polycom
Soundpoint phone
1
2 3
or

Polycom VVX 400/410
Answer a Call > Single
Pick up the handset
Press Answer
Press Line key
on which call appears
9
or
or

Polycom VVX 400/410
Answer a Call > Multiple > One Key for your Extension
When on an active call,
see caller id for next
incoming call
Press Answer
Other calls are automatically
placed on hold
Use navigation keys
to toggle between
calls
Highlight a call on hold
and press Resume to
make that active call
10
1234

Polycom VVX 400/410
Answer a Call > Multiple > Multiple Keys for your Extension
When on and active call, next call will
roll to next available extension key
Press Answer or the Line key on
which the call is ringing to pick it up
The original caller will automatically
be placed on hold
11
1 2 3

Polycom VVX 400/410
Answer a Call > Ringing on Another Phone > Line Appearance
Pick up handset
Press Answer
Press line key
12
If you have an appearance of
another line on your phone
you can answer incoming
calls on that line
or
or

Polycom VVX 400/410
Answer a Call > Ringing on Another Phone > Enhanced Monitored Extension
13
If you have a line key programmed as an
Enhanced Monitored Extension,press
that key to pick up incoming calls on that
extension

Polycom VVX 400/410
14
Answer a Call > Ringing on Another phone > Directed Call Pick Up
Dial *53 and the
extension of the
ringing phone Press Dial
12
Dial *53 and the
extension of the
ringing phone Press Send
or wait
12
On hook
Off hook

Polycom VVX 400/410
15
Answer a Call > Ringing on Another Phone > Group Call Pick Up
Call Groups are
managed by your
System
Administrator
To pick up a call ringing
on a phone in your Call
Group
Dial *54
Press Dial
12
Dial *54
Press Send
12
On hook
Off hook

Polycom VVX 400/410
Answer a Call > Reject
Press Reject to send an incoming call
directly to voicemail
16
You may need to
press More to
see the Reject
soft key

Polycom VVX 400/410
Answer a Call > Ignore
Press Ignore to silence the ringer on an
incoming call.
The call continues to silently ring and can
be answered until it rolls to voicemail
17
You may need to
press More to
see the Ignore
soft key

Polycom VVX 400/410
Do Not Disturb
Select the DND icon
in Home view
Select DND soft key
if available
18
Do Not Disturb (DND) sends all incoming calls directly to voicemail.
To toggle Do Not Disturb on and off:
or

Polycom VVX 400/410
Transfer a Call > Three Types
Consultative
You talk with the person to whom
you are transferring the call before
completing the transfer
Blind
You transfer the call without talking to
the recipient before completing the
transfer
Direct to Voicemail
You send the call directly to the
voicemail of the person to whom you
are transferring the call
19

Polycom VVX 400/410
Transfer a Call > Consultative
20
1 2 3 4
Press Transfer button
(Caller automatically
placed on hold)
Press Transfer button again
to complete transfer
Dial recipient Announce caller