Polycom VVX Series User manual

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Polycom VVX Phones

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Using Polycom VVX Phones
Polycom® VVX phones are feature-rich phones that provide a unified experience for today’s
professionals and executives. The Polycom VVX phones also feature Polycom’s Acoustic Fence
technology, which eliminates surrounding audio noise for a superior call experience.
Hard Keys
Your Polycom VVX phone will have keys on the lower-left side of the phone with the following
Icons:
•
Transfer :
This key will place the caller on hold and open a new line on the phone to
call another extension or number so you can to transfer the call to another party.
•
Mail
: This key will access your Voice Portal so you can check your voicemail.
•
Hold
: This key will put the caller on hold. The caller will hear music, and they will
not hear you.
On the lower-right right side of the Polycom VVX phone there will be three additional keys:
•
Mute
: This key allows you to hear what the party on the other end of the call is
saying, but they cannot hear you.
•
Speakerphone
: This key sends the audio out through the speakers in your phone’s
base, and uses a microphone for input that is installed into your phone’s base.

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•
Headset
: When your headset is in use, this button will light up. If the phone is
ringing, press the key to answer with your headset instead of the speaker or handset.
Softkeys
Underneath the screen on your Polycom VVX phone there are four keys. These keys link to
features that can be enabled from the phone. They are considered softkeys because the key’s
function can change. If there are more than four softkeys, a
More
softkey will appear allowing
the user to scroll to the next set of keys.
Transferring Calls
:
•
Warm Transfer:
A warm transfer involves speaking with the person to whom you are
transferring the call.
1. While on a call, press the button.
2. Dial the party you are transferring the call to.
3. After speaking with the receiving party, press the button again to
complete the transfer.
•
Blind Transfer:
A blind transfer involves transferring the call to another number without
speaking to the receiving party, regardless of whether or not they answer.
1. While on a call, press the
BlindX
softkey.
2. Dial the extension or the phone number of the party to whom you are
transferring the call.
3. Press the
Send
softkey to complete the transfer.
Conference Calls:
1. While on a call, press the
Conf
softkey.
2. Call the party you want to add to the conference.
3. After they answer, press the
Conf
softkey to merge the calls.
Missed Calls:
There are two ways to locate missed calls. The first is to press the
Down
↓arrow key on your Polycom VVX phone. The second is below:
1. Press the
Home Key
to bring up the menu.
2. Select
Directory
followed by Option
2 – Recent Calls
,
3. Select the
Type
softkey. It will bring up a list of check-boxes. Change
All Calls
to
Missed Calls, and
then press the
Back
softkey.
Checking Voicemail:
You must not have a call on the line when attempting to check your voicemail.
1. Dial
*86
or press the on your phone.
2. Enter your voicemail passcode.
3. Select the option to listen to new or saved voicemails.