Polycom VVX 400 Series User manual

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POLYCOM VVX 400
THESE COLOR 12-LINE MID-RANGE BUSINESS MEDIA PHONES ARE FOR
TODAY’S OFFICE WORKERS AND CALL ATTENDANTS WHO DEPEND ON
CRYSTAL CLEAR COMMUNICATIONS. GIVE YOUR CALL ATTENDANT A HIGH-QUALITY, COST
EFFECTIVE UC SOLUTION THAT WILL HANDLE THEIR MODERATE CALL VOLUME AND PROVIDE
THEM WITH THE ADVANCED TELEPHONY FEATURES THEY EXPECT FROM A MODERN MEDIA
PHONE.
HANDSET FEATURES
ITEM
DESCRIPTION
Speaker
Provides ringer and hands-free (speakerphone) audio output
Dialpad
Enables you to enter numbers, letters, and special characters. You
can
also use the dialpad keys to select menu items that have index
numbers.
Security slot
The connector on the back of your phone that enables you to
attach a laptop cable lock to your phone so you can secure it to a

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desktop. For more information on locking your phone to the
desktop
Message Waiting Indicator
Flashes red to indicate new messages.
Home Key
Press home button from any screen to display Home view. From
Home view, press home button to display other phone views.
Screen
The 2.2-inch diagonal screen is backlit.
Navigation keys/ Select key
Scroll through displayed information or options. Select a field of
displayed data
Headset key
Enables you to place and receive calls through a headset. The key
glows green when an analog headset is activated.
Speakerphone key
Enables you to place and receive calls using the speakerphone.
The key glows green when activated.
Mute key
Mutes local audio during calls and conferences. The key glows red
when activated.
Volume keys
Adjust the volume of the handset, headset, speaker, and phone’s
ringer.
Microphone
Transmits sound to other phones.
HANDSET ICONS
ICON
DESCRIPTION
Registered Line
Unregistered Line
Placing a call
Active call using Polycom HD Voice
Held call
Incoming call
Phone warning
Login credentials invalid
Shared line
Shared line with a held call
Call forwarding is enabled
You have messages

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Active conference
Placed call
Received call
Missed call
Favourite
Do Not Disturb enabled
Presence status [Available]
Presence Status [Busy or in a call]
Presence Status [Away]
Presence Status [Do Not Disturb]
Presence Status [Offline]
Presence status [No information]
TIPS FOR USING YOUR POLYCOM
MAKING A CALL
Press New Call and enter the number or enter the number and press Dial from the softkey.
HOLDING A CALL
Press the Hold key
RETURN TO A HELD CALL
Press the Resume soft key.
TRANSFER –ANNOUNCED
Press the Transfer softkey. Enter the destination extension and press Send. Announce the call to the
receiving party and press Transfer again.

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TRANSFER –BLIND
Press the Transfer softkey followed by the Blind key, dial extn number, press Dial to complete the
transfer.
CONFERENCE
Establish the first call, press the Conf softkey, enter the telephone number of the 2nd party, Press Dial.
To connect all 3 parties press the Conf softkey again.
CALL FORWARD
To divert your telephone temporarily to another extension, press the Fwd softkey in the telephone
display. Enter the destination number and press En- able to confirm.
DO NOT DISTURB
To place your phone in Do Not Disturb. Press the DND button on the side of your handset. To disable:
Press the DND button again. To Disable: Press the Fwd softkey followed by Dis- able.
CALL LISTS (MISSED, RECEIVED OR PLACED CALLS)
Press the Menu key, select Features followed by Call Lists. You may now select Missed, Received or
Placed calls as desired
Choose
Edit to amend the dial string if necessary.
Dial to return the call.
Exit to return to the previous menu.
Info to view information about the call.
Save to store the contact to the Contact Directory.
Clear to delete the call from the list.
Exit softkey to return to the idle display.
To quickly view the Missed Calls list from the idle display press
PERSONAL CONTACTS
Press Menu key, select features followed by Call List. Press Add to enter new contact. (200 personal
con- tacts maybe stored)
DIALLING PERSONAL CONTACTS
Go to Contact List press Search, using the keypad enter the first few letters and press Search, you can
dial using the softkeys

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SPEED DIALS
From your Contact List, select Edit entry and enter Speed Dial Entry and save it to a number.
TO DIAL SPEED DIALS
Speed dial entries can be viewed from the idle dis- play by pressing or allowing you
to scroll through the list
PHONE DIVERTS AND PICK UPS
Phone divert on
* 72 press dial and destination number
Remove phone divert
*73 press dial
Phone divert on busy
*90 press dial
Remove divert on busy
*91 press dial
Phone divert no answer
*92 press dial
Remove divert no answer
*93 press dial
Call pick up
*98 press dial
DND activate
*78 press dial