Polycom Vvx 500 User manual

Comcast Business VoiceEdge™| Quick Reference Guide for Polycom VVX 500

3. Download & Configure the Telephony Toolbar

The Business VoiceEdge Unified Communication package includes a Telephony Toolbar that is fully integrated with Microsoft®Outlook and Internet Explorer™.

The Telephony Toolbar resides in Microsoft Outlook and Internet Explorer™and allows for click-to-dial functionality from existing Outlook contacts or from phone

numbers on a Web page, as well as advanced feature control and setup.

Downloading the Telephony Toolbar:

• Visit business.comcast.com/bveportal, login with your credentials, and then click “downloads”, then click “Telephony Toolbar” to run the exe.

Configuring the Telephony Toolbar:

• Click the “Options” button from the Toolbar.

• Click the “Account” icon.

• Enter your username and password found in your Toolbar Credentials email, check the “Save Username and Password” boxes and click “OK”.

• Click the “Connection” icon and confirm the following URL is in the Hosted Address field: http://bve-web.wdv.comcast.net. Also confirm that the Port Field

displays 2208. Then click “Apply” and “OK”.

1. Use Your New Phone & Voicemail

Business VoiceEdge Voicemail

Comcast Business VoiceEdge Voicemail enables you to manage your time without

missing your calls. Callers can leave a message while you’re on the phone, off-site,

or just need phone-free time to focus on a project. If you are away from the office,

you can opt to be notified via text message or email that you have messages waiting.

Setting up Voicemail

To set up your new Comcast Business VoiceEdge Voicemail service, follow these

easy-to-use instructions. The first time you call into your Comcast Business

VoiceEdge Voicemail, you will be asked to create a new password and record your

name to personalize the greeting that callers will hear when they reach your voicemail.

Note: Each line has its own voicemail and will need to be set up individually.

Answering Calls

To answer with the speakerphone, press or tap Answer. To answer with

the handset, pick up the handset. To answer with a headset, press .

To answer a new call while on an active call, tap Answer. The current call

will be held.

Ending Calls

To end an active call, replace the handset, press , or press . Or, tap

End Call.

To end a held call, navigate to Calls view and highlight the held call. Tap

Resume, and tap End Call.

Transferring Calls

From Lines, Calls, or Active Call view, tap Transfer, and call the other

party. When you hear the ringback sound, or after you talk with the other

party, tap Transfer.

Listening to Voicemail

Tap Messages from Home view, and tap Message Center. Tap Connect

and follow the prompts.

Timesaver: Accessing Your Message Center

Tap from Lines, Calls, or Active Call view.

Placing Calls

Pick up the handset, or press or . Enter the phone number and

tap .

From Lines view: Tap the phone Line, enter the phone number and

tap .

From Home View: Tap New Call, enter the phone number, and

tap .

Timesaver: Placing Calls Quickly

Tap a recent call or Favorite, or tap a contact’s phone number in the

Contact Directory.

Polycom VVX 500

Home Button

Headset

Mute

Handset

Dialpad

Touchscreen

Display

Volume Keys Speakerphone

Message Waiting

Indicator

2. Learn More

We provide a unique, interactive training program that can be completed online or on demand – whatever is most convenient for you. We recommend all users attend training

near the time of install. In addition, we have self-help videos to guide you through how to set up and use individual features – you and your colleagues can view these at any

time. Please visit business.comcast.com/getstarted for details.

OVERVIEW & FEATURE DEMO High level basics of VoiceEdge Monday, Tuesday

BASIC PHONE TRAINING How to use your VoiceEdge phone Wednesday, Thursday

UNIFIED COMMUNICATIONS Advanced features for desktop and mobility integration Thursday

TECH ADMIN TRAINING Manage users and group features via Business VoiceEdge portal Friday

RECEPTION CONSOLE Learn the software based Reception Console software Custom session

Using the Telephony Toolbar

1. Connect: This button is red if you are not logged in; click to automatically log

in.

2. Options: Pre-configured general connection settings; where you enter login

during initial setup.

3. Services: Configure incoming call control features and/or voice messaging.

4. Be Anywhere: Set up one number that rings all your phones; use the Be

Anywhere voice portal to make and place calls using your office line while you

are mobile.

5. Remote Office: Enable a remote location to act as your work phone.

6. Call Forwarding Always: Turn on/off the ability to send calls directly to a

specified phone number.

7. Call Forwarding No Answer: Turn on/off the ability to forward all incoming

calls to a specified phone number if your phone isn’t answered.

8. Call Forwarding Busy: Turn on/off the ability to forward all incoming calls if

you are on a call.

9. Do Not Disturb: Turn on/off the ability to send calls directly to voicemail

(busy greeting).

10. Speed Dial: Dial from the speed dial directory.

11. Call History: View missed, dialed and received calls.

12. Personal Directory: Access your personal directory.

13. Group Directory: Access the company-wide group directory.

14. Search: Enables you to search for a previously searched user/contact

directly or to specify an ad hoc user/contact query.

Call Controls

1. Dial Contact: Click to dial an Outlook contact’s business, home or mobile

phone number.

2. Dial Other: Displays the last 10 dialed numbers for quick selection.

3. Answer: Answer a call.

4. Hold: Place a call on hold.

5. Voicemail: Dial voicemail.

6. Transfer: Transfer a call to another extension.

7. 3-Way: Initiate a 3-way conference call.

8. End: Terminate a call.

9. Call Line: When a call is placed or received, the call line selector will

automatically select a call and provide the name of the party (if available).

8 91 2 3 4 5 6 7

Business VoiceEdge Mobile Phone App

The Business VoiceEdge Mobile App integrates the Business VoiceEdge phone with your iPhone or Android. Download from the App Store

or Google Play. Note: You must have a Business VoiceEdge Unified Communication seat to use this application, and you will need your

Resources

Visit business.comcast.com/getstarted for additional resources, including the link to the Business VoiceEdge portal where you can manage your individual

features. Please contact your technical admin for assistance with individual features or to manage group features such as Auto Attendants, Hunt Groups and

call routing.