poolstar POOLEX User manual

www.poolstar.fr
Installation and user manual
Heat pump for spa

NP| IT

EN | 1
EN
Dear customer,
Thank you for your purchase and your trust in our products.
Our products are the result of years of research in the design and manufacture of heat pumps for
pools. Our goal is to deliver high-quality products with exceptional performance.
We took great care to put together this manual so you can get the most out of your Poolex heat
pump.
ACKNOWLEDGEMENTS

2 | EN
This heat pump contains a ammable refrigerant R32.
Any acon on the refrigerant circuit is prohibited without a valid authorisaon.
Before working on the refrigerant circuit, the following precauons are necessary for safe
work.
1. Work procedure
The work must be carried out according to a controlled procedure, in order to minimise the risk of presence of
ammable gases or vapours during the execuon of the works.
2. General work area
All persons in the area must be informed of the nature of the work in progress. Avoid working in a conned area. The
area around the work area should be divided, secured and special aenon should be paid to nearby sources of ame
or heat.
3. Vericaon of the presence of refrigerant
The area should be checked with a suitable refrigerant detector before and during work to ensure that there is no
potenally ammable gas. Make sure that the leak detecon equipment used is suitable for ammable refrigerants, i.e.
it does not produce sparks, is properly sealed or has internal safety.
4. Presence of re exnguisher
If hot work is to be performed on the refrigeraon equipment or any associated part, appropriate re exnguishing
equipment must be available. Install a dry powder or CO2 re exnguisher near the work area.
5. No source of ame, heat or spark
It is totally forbidden to use a source of heat, ame or spark in the direct vicinity of one or more parts or pipes contai-
ning or having contained a ammable refrigerant. All sources of ignion, including smoking, must be suciently far
from the place of installaon, repair, removal and disposal, during which me a ammable refrigerant may be released
into the surrounding area. Before starng work, the environment of the equipment should be checked to ensure that
there is no risk of ammability. «No smoking» signs must be posted.
6. Venlated area
Make sure the area is in the open air or is properly venlated before working on the system or performing hot work.
Some venlaon must be maintained during the duraon of the work.
7. Controls of refrigeraon equipment
When electrical components are replaced, they must be suitable for the intended purpose and the appropriate speci-
caons. Only the parts of the manufacturer can be used. If in doubt, consult the technical service of the manufacturer.
The following controls should be applied to installaons using ammable refrigerants:
• The size of the load is in accordance with the size of the room in which the rooms containing the refrigerant are
installed.
• Venlaon and air vents work properly and are not obstructed.
• If an indirect refrigeraon circuit is used, the secondary circuit must also be checked.
• The marking on the equipment remains visible and legible. Illegible marks and signs must be corrected.
• Refrigeraon pipes or components are installed in a posion where they are unlikely to be exposed to a substance
that could corrode components containing refrigerant.
8. Vericaon of electrical appliances
Repair and maintenance of electrical components must include inial safety checks and component inspecon
procedures. If there is a defect that could compromise safety, no power supply should be connected to the circuit unl
the problem is resolved.
9. Inial security checks must include:
• That the capacitors are discharged: this must be done in a safe way to avoid the possibility of sparks.
• No electrical components or wiring are exposed during loading, recovery or purging of the refrigerant gas system.
• There is connuity of grounding.
WARNING

EN | 3
EN
These installaon instrucons form an integral part of the product.
They must be provided to the installer and kept in a safe place by the user.
If you lose this manual, please visit our website:
www.poolex.fr
The indicaons and warnings contained in this manual should be carefully read and understood as they provide
important informaon regarding the safe handling and operaon of the heat pump. Keep this manual handy for
future reference.
Installaon must be carried out by a qualied professional person in accordance with current regulaons and
the manufacturer’s instrucons. An installaon error may cause physical injury to people or animals as well as
mechanical damage for which the manufacturer can under no circumstances be held responsible.
Aer unpacking the heat pump, please check the contents of any signs of damage.
Prior to connecng the heat pump, ensure that the informaon provided in this manual is compable with the
actual installaon condions and does not exceed the maximum limits authorised for this parcular product.
In the event of a defect and/or malfuncon of the heat pump, the electricity supply must be disconnected
and no aempt made to repair the fault. Repairs must be undertaken only by an authorised technical service
organisaon using original replacement parts. Failure to comply with the above-menoned clauses may have an
adverse eect on the heat pump’s safe operaon.
To guarantee the heat pump’s eciency and sasfactory operaon, it is important to ensure its regular
maintenance in accordance with the instrucons provided.
In the event the heat pump is sold or transferred to a third party, please ensure that all technical documenta-
on is given to the new owner alongside the equipment.
This heat pump is exclusively designed to heat a SPA. All other uses must be inappropriate, incorrect, or even
dangerous.
PLEASE READ CAREFULLY
! !
All contractual and extra-contractual liability on the part of the manufacturer / distributor shall be
considered null and void in the event of damage caused by errors in installaon or operaon, or due to
non-compliance with the instrucons provided in this manual, or the standards in force for the installaon
of equipment discussed in this document.

4 | EN

EN | 5
EN
CONTENTS
1. General informaon 6
1.1 General terms and condions of delivery 6
1.2 Safety instrucons 6
1.3 Water treatment 7
1.4 Operang limits 7
2. Descripon 8
2.1 Package contents 8
2.2 Characteriscs 8
2.3 Product dimension 9
2.4 Exploded view 9
3. Installaon 10
3.1 Locaon 10
3.2 Installaon diagram 11
3.3 Hydraulic connecon 11
3.4 Electrical connecon 11
3.5 Connecng other funcons 12
3.6 Heater control relay 13
3.7 Circulaon pump control relay (oponal) 14
3.8 Operaon 15
4. Use 16
4.1 Control panel 16
4.2 Control buons operang instrucons 17
4.3 Using operang modes 19
4.4 Using mobile applicaon 20
4.5 Viewing running parameters 26
4.6 Viewing and seng advanced parameters 27
5. Maintenance 29
5.1 Maintenance and servicing 29
5.2 Winterising 29
5.3 Repairs 30
6. Warranty 34
6.1 General terms and condions of warranty 34
Annexe : electrical diagram 35

6 | EN
All products and packaging, even those delivered carriage paid, travel at the risk of the recipient.
Persons responsible for accepng delivery of the device must perform a visual inspecon to make a note of any
damage that may have occurred during transportaon (refrigeraon circuit, casing, electric box, frame). Any
damage occurring during transportaon must be noted by the recipient on the delivery receipt of the carrier, and
conrmed by registered post sent to the carrier within 48 hours.
The device must be stored and transported upright at all mes, on a pallet, and in its original packaging. If the
device has been transported in a horizontal posion, please wait at least 24 hours prior to connecng it.
Installation and maintenance
Only a qualied person may undertake installaon, start-up, servicing and repairs, in compliance with current
standards.
Before operang or undertaking any work on the device (installaon, start-up, use, servicing), the person res-
ponsible must be aware of all the instrucons in the heat pump’s installaon manual as well as the technical
specicaons.
Under no circumstances install the equipment close to a source of heat, combusble materials or a building’s
air intake.
If installaon is not in a locaon with restricted access, a heat pump protecve grille must be ed.
To avoid severe burns, do not walk on pipework during installaon, repairs or maintenance.
To avoid severe burns, prior to any work on the refrigerant system, turn o the heat pump and wait several
minutes before placing temperature and pressure sensors.
Check the refrigerant level when servicing the heat pump.
Check that the high and low pressure switches are correctly connected to the refrigerant system and that they
turn o the electrical circuit if tripped during the equipment’s annual leakage inspecon.
Check that there is no trace of corrosion or oil stains around the refrigerant components.
1.1 General terms and conditions of delivery
1.2 Safety instructions
WARNING: Please read carefully all safety instructions before using the device. As the
instructions noted in this document are essential to your safety, please respect them carefully.
1. GENERAL INFORMATION

EN | 7
EN
1.3 Water treatment
Poolex heat pumps for swimming pools can be used with all types of water treatment systems.
Nevertheless, it is essenal that the treatment system (chlorine, pH, bromine and/or salt chlorinator metering
pumps) is installed aer the heat pump in the hydraulic circuit.
To avoid any deterioraon to the heat pump, the water’s pH must be maintained between 6.9 and 8.0.
1. GENERAL INFORMATION
When in use
Do not touch the vent during operaon due to the risk of serious injury.
Do not leave the heat pump within reach of children due to the risk of injury caused by the heat exchanger ns.
Never start the equipment if there is no water in the pool or if the circulang pump is stopped.
Check the water ow rate every month and clean the lter if necessary.
When cleaning
1. Switch o the power supply to the device.
2. Close the water inlet and outlet valves.
3. Do not place anything in the openings of the water or air inlets/outlets.
4. Do not spray the appliance with excessive amounts of water.
During repairs
Carry out work on the refrigerant system in accordance with current safety regulaons.
Brazing should be performed by a qualied welder.
When replacing a defecve refrigerant component, use only parts cered by our technical department.
When replacing pipework, only copper pipes conforming to Standard NF EN12735-1 may be used for repairs.
When pressure-tesng to detect leaks:
• Use dehydrated nitrogen or a mixture of nitrogen and refrigerant.
• To avoid the risks of re or explosion, never use oxygen or dry air.
The low and high side test pressure must not exceed 42 bar.
1.4 Operating limits
Your heat pump’s performance is at its opmal when outside temperature is between -10 °C and 43 °C.
When outside temperature is below -10 °C, the heat pump is useful to maintain the temperature within the
hot tub. However, it is not suitable to heat up your hot tub alone when outside temperature is below -10 °C. As
such, it is recommended to use it with the SPA heater control relay (see § 3.6) during the cold season.
Your hot tub must be correctly insulated to enable the heat pump to funcon in an opmal way.
• The tub must be insulated.
• The piping must be insulated.
• The hot tub must be equipped with an insulang cover.

8 | EN
At recepon, please check that your package contains the following:
• A Poolex heat pump
• 2x 1"1/2 (inch) to DN48.3 hydraulic connections
• 1x spa heater control relay
• 4x an-vibraon pads (directly mounted on the heat pump)
• Drainage kit
• This installaon and operaon manual
2. DESCRIPTION
2.1 Package contents
Air (1) 15°C
Water (2) 26°C
Heating power (kW) 2.02 - 5.04
Consumption (kW) 0.27 - 1.18
COP (Coe. of performance) 7.48 - 4.26
Air (1) 26°C
Water (2) 26°C
Heating power (kW) 2.75 – 6.84
Consumption (kW) 0.22 – 1.18
COP (Coe. of performance) 12.5 – 5.78
Air (1) 35°C
Water (2) 27°C
Cooling capacity (kW) 1.5 – 3.14
Consumption (kW) 0.30 – 1.08
EER 5.0 – 2.9
Power supply Single phase 220-240Vac ~ 50Hz
Maximum power 2.0 kW
Maximum current 9 A
Heating temperature range (water temperature) 15°C ~ 40°C
Operating range (ambiant air temperature) - 20°C ~ 40°C
Unit dimensions L×P×H (mm) 750 x 460 x 460 mm
Unit weight (kg) 38 kg
Sound pressure level 10 m (dBA) (3) < 33
Hydraulic connections (mm) D50
Heat exchanger PVC tank and tianium heating coil
Advised water ow (m³/h) 2.0 m³/h
Compressor type Rotary
Refrigerant / Loaded volume (kg) R32 / 0.4 kg
Protection rating IPX4
Load loss (mCE) 1.2
Control panel Digital and Wi
Modes Heating and cooling
The technical specicaons of our heat pumps are provided for informaon purposes only. We reserve the right
to make changes without prior noce.
1 Ambient air temperature
2 Inial water temperature
3 Noise level at a distance of 10 m in accordance with internaonal standards EN ISO 3741 and EN ISO 354
2.2 Characteristics

EN | 9
EN
2.3 Product dimension
2. DESCRIPTION
2.4 Exploded view
1Display 13 Connector PG13.5 25 Back Panel
2High Pressure Switch 14 Electrical Box Cover 26 Evaporator
3Low Pressure Switch 15
Temperature Sensor Retaining Clip 27 Compressor
4Filter 16 Fan Blade 28 Reactor Protecon Cover
5Needle Valve 17 Air Deector 29 Electrical Box Support Plate
6Four-Way Valve 18 Fan Motor 30 Electrical Box
7EEV 19 Motor Support Assembly 31 Top Frame Assembly
8Reactance 20 Two-posion Terminal Board 32 Main Board
9Front Panel 21 Chassis 33 Electrical Box Cover
10
Twelve-posion Terminal Board 22 Copper pipe Fixing Bracket 34 Top Cover
11
Three-posion Terminal Board 23 Titanium Heat Exchanger 35 Relay
12 Connector PG7 24 Le Panel

10 | EN
>2.5m
The heat pump must be installed at least 2.5 m away from the pool.
SPA
Please respect the following rules when choosing the heat pump’s installaon locaon
1. The locaon must be easily accessible for opmal operaon and maintenance.
2. The device must be installed on the ground, ideally on a level concrete slab. Ensure that the
ground is suciently stable and it can support the weight of the device.
3. Check that there is enough air ow, that the air exhaust is not directed towards the windows
of neighbouring buildings, and that exhaust air cannot return to the intake. In addion,
ensure that there is enough space around the device to perform servicing and maintenance.
4. The device must not be installed in locaons suscepble of being exposed to oil, ammable
gas, corrosive agents, sulphur compounds, or near high frequency devices.
5. Do not install the device near to roads or footpaths to avoid mud splaering.
6. To avoid disturbing neighbours, make sure to install the device facing away from areas sen-
sive to noise.
7. Keep out of the reach of children insofar as possible.
3. INSTALLATION
To install the heat pump only the hydraulic circuit and the power need to be connected.
Do not place anything within 2.50 m of the front of the heat pump.
Leave at least 30cm of empty space to the sides and rear of the heat pump.
Do not place any obstacles on top or in front of the device!
3.1 Location

EN | 11
EN
TO THE SPA
Spa heater
control relay
Wall plug
230V 16A 10mA
Filter
Control unit Circulaon
pump
Electric heater
3. INSTALLATION
3.2 Installation diagram
The lter located upstream of the heat pump must be regularly cleared so that the water in the system
is clean, thus avoiding the operaonal problems associated with dirt or clogging in the lter.
Step 1: Screw the connectors for heat pump.
Step 2: Connect the water inlet and outlet.
3.3 Hydraulic connection
Pump's power plug integrates a 10mA dierenal circuit breaker.
Regularly test the correct operaon. In the event of successive triggering or doubts contact the
aer-sales service.
Before plugging in your heat pump, please ensure the electrical socket is properly grounded and
protected from rain as well as water projecons.
Press the RESET buon to start the heat pump. The power indicator lights up in red: the heat pump
is on.
RESET
3.4 Electrical connection
Test
Power
indicator
Reset
To the SPATo the SPA
From the SPA From the SPA

12 | EN
3.5 Connecting other functions
3. INSTALLATION
In order to ensure opmal heang of the SPA, regardless of the outside temperature, it is possible
to connect a relay to control the SPA heater, which in extreme condions will ensure good water
heang.
This relay is controlled by the heat pump control box either automacally or manually (boost).
As an opon, it is also possible to add an addional relay to control a circulaon pump if the
exisng ow rate in the installed SPA system is not sucient (recommended ow rate in the heat
pump around 1.5 to 2 m3/h).
In addion, it is possible to add an automac control (dry contact) that allows the heat pump to
start or not.
To do this, just remove the protecve cover to gain access to the corresponding terminal block and
connect the necessary wires.
Remove the protecve cover
(2 screws)
Connect the wires

EN | 13
EN
3.6 Heater control relay
Start condions in automac mode
When the above condions are met at the same me, the auxiliary electric heang will be turned on.
• The heang pump is in heang mode.
• The ambient temperature is <0 °C. (This value can be modied by parameter P24).
• The water temperature is below or equal to the set temperature of the heater.
The hysteresis temperature is 1 °C (parameter P1): the target temperature is considered to be
reached at +/- 1 °C.
• The water ow is detected.
Closing condions in automac mode
When any of the above condions are met, the auxiliary electric heang stops.
• The heang pump is in cooling mode.
• The set temperature is reached.
• Inlet water temperature sensor failure alarm.
• The ambient temperature is >0 °C (parameter P24).
• The water ow is not detected.
When the oponal circulaon pump is used and the heater is acvated, the circulaon pump is
acvated 30 seconds before the heater. When the heater is switched o, the circulaon pump stops 30
seconds aer the heater.
Start and closing condions in manual mode
When the heater is set to manual mode, the start and stop condions remain the same except that the
ambient temperature is no longer considered.
Press UP for 3s to acvate/deacvate the heater.
3. INSTALLATION
SPA heater
controller
SPA heater
Insulate the connectors inside the spa in a
waterproof connecon box
( *elements not provided)

14 | EN
When starng up, the water pump runs 60 seconds ahead of the compressor.
When shung down, the water pump turns o 30 seconds aer the compressor.
The circulaon pump operaon can be set to P21:
• When P21 = 1, the circulaon pump connues to run when the target temperature is reached.
• When P21 = 2, the circulaon pump stops working when the target temperature is reached.
• When P21 = 3, the circulaon pump intermiently runs when the target temperature is
reached. It runs for 3 minutes every 20 minutes.
3.7 Circulation pump control relay (optional)
3. INSTALLATION
SPA heater
Circulaon
pump
Insulate the connectors inside the spa in a
waterproof connecon box
( *elements not provided)

EN | 15
EN
3. INSTALLATION
3.8 Operation
Use condions
For the heat pump to operate normally, the ambient air temperature must be between - 10 °C and
43 °C when it is used alone, or between - 20 °C and 10 °C when used with the SPA heater.
In order to be heated, the water must circulate in the heat pump. The heat pump will not start if
the water is not circulang.
Advance noce
Prior to starng the heat pump, please:
• Check that the equipment is in a stable posion.
• Check that your electrical installaon is in good working condion.
• Check that the hydraulic connecons are properly ghtened and there is no water leakage.
• Remove any object that is not required around the equipment and all tools.
Operaon
1. Connect the power supply to the device.
2. Start the ltraon pump.
3. Acvate the device’s electrical supply protecon (dierenal switch situated on the
power cable).
4. Start the heat pump.
5. Select the desired temperature using one of the modes appearing on the control panel.
6. The heat pump’s compressor will start shortly aer.
7. Let the heat pump and the water pump run 24 hours a day unl the desired water tempe-
rature is reached. The heat pump will then stop working. The heat pump will then restart
automacally (as long as the water pump is running) as soon as the water temperature in
the pool is one degree lower than the set temperature.
WARNING: Under normal condions, a suitable heat pump can heat up the tub water by 1 °C
to 2°C per hour. It is therefore normal that you do not feel any dierence in temperature at the
outlet level when the heat pump is on.
Good to know: restart after power failure
Aer a power failure or a usual interrupon, turn the power back on. The system is in sleep
mode. Restart the dierenal plus and switch on the heat pump.
A heated tub must be covered and
insulated to avoid any heat loss.

16 | EN
4. USE
4.1 Control panel
Buon Funcon
ON/OFF
Choosing modes
+1 / UP
- 1 / DOWN
Parameters
Symbol Descripon Symbol Descripon
Heang mode SPA HEATER control
Cooling mode Defrosng
Silent mode Wi-Fi
Smart mode Fault
Powerful mode Key lock

EN | 17
EN
4. USE
4.2 Control buttons operating instructions
No. Funcon Descripon
1Unlocking/locking the
keyboard
To unlock/lock the buons.
Press UP + DOWN for 3s
2Turn On/O the Heat Pump Press ON/OFF for 3s
3 Check running parameters
1. Press DOWN for 3s
2. Use UP and DOWN for parameters browsing
3. Click ON/OFF to exit
4 Choose mode Press MODE for 3s to switch from one operang mode to the
other (heang/cooling)
5 Adjust temperature Adjust the current mode seng temperature
Press UP or DOWN
6Adjust me
1. Press PARAMETER and UP for 3s to set clock.
►The hour ashes.
2. Press UP or DOWN to increase / decrease by one hour.
Hold UP or DOWN to go faster.
3. Press again PARAMETER.
►The minutes ashe.
4. Press UP or DOWN to increase / decrease by one minute.
Hold UP or DOWN to go faster.
5. Press PARAMETER to nish.
7Adjust ming
1. Press PARAMETER for 3s to set periods.
►The hour of "Timing On 1" ashes.
2. Press UP or DOWN to increase / decrease by one hour.
Hold UP or DOWN to go faster.
3. Press again PARAMETER.
►The minutes of "Timing On 1" ashe.
4. Press UP or DOWN to increase / decrease by one minute.
Hold UP or DOWN to go faster.
5. Press again PARAMETER.
►The hour of "Timing O 1" ashes.
6. Repeat steps 2 to 4 to set "Timing O 1".
5. Press again PARAMETER then repeat steps 2 to 4 to set
other periods of me (Timing On/O 2, Timing On/O 3,
etc.).
5. Press ON/OFF to nish.
Note: when "Timing On" and "Timing O" are the same, the
mer seng of the current me period is canceled.

18 | EN
No. Funcon Descripon
8Forced defrosng Press MODE + DOWN to force defrosng.
►The defrost symbol ashes in the display.
9 Frequency mode switch
Switches between frequency modes: silent mode, smart
mode, powerful mode.
Press PARAMETER to switch from one frequency mode to
another.
10 Change the temperature
unit (°C or °F)
The unit must be turned o to change the temperature unit.
Device switched o, press ON/OFF + MODE for 3s.
►The unit changes from Celsius to Fahrenheit or vice
versa.
11 Turn on electric heater
manually Press UP pendant 3s to acvate/deacvate the heater.
12 Check the advanced
sengs
1. Press ON/OFF + PARAMETER for 5s to enter the advanced
sengs interface.
►The me area shows 0000: it is the password interface.
2. Press UP and DOWN to enter the password and then press
PARAMETER to conrm.
Check frequency
Password: 8866
The target frequency is displayed instead of the hour.
The running frequency is displayed instead of the minutes.
Check system parameters
Password: 0814
See §4.6
13 Restore factory sengs
The unit must be turned o to restore the factory sengs.
Press PARAMETER + MODE + UP + DOWN for 3s.
►The buzzer beeps twice. All parameter values are reset to
the default values.
4. USE