PORT Post N20 User manual

Smart Lock Manual
Model: Post

Table of Contents
In the Box
4
Product Specications
Features
Installation Instructions
Programming Your Lock
Adding Fingerprint
Lock Records
Remote Wi Management
Using the Manual Key
Troubleshooting
3
5
7
8
11
14
16
17
18
19

In the Box
1. Front Panel
(1)
2. Back Panel (1) 3. Latch (1) 4. Manual Key (2)
5. Waterproof
Rubber Gasket (2)
6. Strike (1) 7. Strike Box (1)
9.Screw Stubs: 30.5x6mm for
door thickness 30mm-55mm
(1 1/8”-2 1/8”) 40.5x6mm for
door thickness 40mm-60mm
(1 1/2”-2 1/2”) (2)
9.) Mortise Screws
10x5mm (For
aluminum door) (4) 10) Mortise Screws
25x4mm (For wooden
door) (4)
8. Hexgonal Screw
M4x30mm (2)
411.) Allen Key (1)

Product Specications
Model Name N20
Material 304 Stainless Steel & Zinc Alloy
Lock Size Handle: 148x27mm (5 3/4” x 1”)
Base: 68mm (2 2/3”)
Unlocking Methods Fingerprint
Bluetooth
Gateway
Manual Key
Finishes Satin Stainless Steel (SSS)
Satin Black (SBL)
Door Types Metal
Wood
Working Voltage 6V/4 AAA Batteries
Door Thickness to Fit 1 1/8-2 1/2”
Data Capacity 200 sets of ngerprints
Fingerprint Sensor Semiconductor Sensor
Fingerprint False Reject Rate <0.01%
Fingerprint False Accept Rate <0.00003%
Battery Lifespan 3,000 Times of Locking & Unlocking
Operation
Working Temperature -13°F - 140°F
Working Humidity 20%-90%
5

Lever Details
Latch Dimensions
6

Features
Lock/Unlock
•Unlock using Fingerprint, Bluetooth app (iOS and Android),
remotely using Wi or with the manual key
•Semiconductor ngerprint sensor (508dpi)
•Voice guided lock/unlock command
•Auto locking time setting option: After successfully
unlocking, the Port Smart Lock will re-lock after a period of
time (between 5 to 120 seconds). The owner sets this
function
Security
•Smart Freeze: After inputting wrong fingerprint 5 times the
entry lock will freeze for 30 seconds
•Activity Logs: Up to 500 operational records saving in the lock
•Tamper Alarm: The lock will sound if intruders try to pry the
lock from the door
•304 Stainless Steel & Zinc lever
•Easy switch from Passage mode and locking
•Universal Handle
•Emergency power supply through USB using a laptop or
battery pack. USB cable supplied but not battery pack
•Unlimited e-key generation capability
•Only the owner can authorize administrators
•Authorized administrator cannot authorize other
Other Features
**Additional features can be found during the programming process
7

Installation Instructions
1. Use the template enclosed to cut holes
for the door.
*It is important to follow the template
2. Adjust the latch to the desired backset
(2 3/8” or 2 3/4”)
3. Install the latch using the 25x4mm
screws for wood doors (Parts #10) and
10x5mm screws for aluminum doors
(Parts #9)
Install Latch
Install Exterior Panel
1. Install the 30.5x60mm for door
thickness of 1 1/8’’-2 1/8” and 40.5x6mm
for door thickness of 1 1/2”- 2 1/2” (Parts
#9) next to the spindle.
2. Set the front panel (Part #1) and along
with one of the waterproof rubber gaskets
(Part #5) on the exterior part of the door
3. Insert the preinstalled spindle into the
door, keeping the arrow on the spindle
facing the same direction of the latch.
8

Connect Interior and Exterior Panel & Wires
1. Set the back panel (Part #2) along with the second
waterproof rubber gasket (Part #5) on the door
2. Connect the wires from the
interior panel to the exterior panel (just plug and click)
3. Connect the front & back panel using the screws
Remove Battery Cover
1. Remove the battery cover
2. Install the two screws next to
where the batteries are placed
9

Install Batteries
1. Install (4) new AAA Batteries
into the battery chamber
2. Put the battery cover back
10
System Initialization
Reset button
Open the cover of the back panel handle. Long
press the “Reset” button for 5 seconds, and the
initialization is complete

Programming Your Lock
1. Search for TTLock in the App Store or Google Play to download
Login
Register
Phone number/Email
Password
Login
Forgot Password?
Login Register
X
18520265893
.........
Login
Forgot Password?
Login
Register
X
18520265893
.........
Login
Forgot Password?
2. Register a new account with your email address or login with an existing
account (skip this step if you have an existing account)
• The verication code will be sent to the user’s email. Registration will be
successful after verication.
3. Touch the reset button until the blue light turns on, then click “+Add lock”
(TTLock supports multiple types of locking devices)
11

TTLock
Press to Add Lock
+
The phone must be within 6 feet of the
Smart Lock during the Pairing process
Choose Lock Type
All Locks
Scan all types of locks
Door Lock Padlock
Safe Lock Lock
Cylinder
Parking
Lock
Bicycle
Lock
Remote
Control
Nearby Locks
BL01_63230b +
S202C_f4324e
Add Lock
Lock Name
N20
OK
4. The lock nearby will appear on the phone screen, click “+”
5. Rename the lock if you wish (EX: front door, back door, oce, etc.)
6. Wait for “lock added” conrmation (Often times it will be a soft sound once
conrmation is received).
Bluetooth Management
Make sure there is no problem with Bluetooth communcation. After connecting
the phone to the door lock, click “ ‘‘ to unlock. (The phone needs to be
within 16 feet of the door to unlock. The door will always remain locked until
or unless it is changed to passage mode - see setting in the app
A voice command will sound “unlock”, and if there is any communication
problem with the bluetooth, voice command will sound “operation failed”. Then
close the app and start over
12

Sending E Keys
1. Click on “ ” as shown in the gure below; you can send the ekey to
other users of TTLock to authorize the unlock (the receiver must download the
app and set up an account)
2. Select e-key format (timed, permanent, one-time or recurring)
3. Enter the recipient’s account of TTLock, then set the name and eective time
of the eKey. (The admin can choose to allow remote unlocking or disallowing,
authorized administrator or not, as shown below)
4. Then click “send”. (The recipient’s account has Bluetooth unlock permission.
Only the administrator can authorize the ordinary key.)
5. After the authorization is successful, the authorized key is the same as the
administrator’s interface.
*You can send keys, passwords, etc. to others; however the authorized
administrator cannot authorize others, but the main administrator can
TTLock
N20
Touch to Unlock. Long Press to Lock
Send eKey
Timed Permanent One-Time Recurring
Recipient Enter Recipient’s Account
Name Please enter a name for this eKey
Allow Remote Unlocking
Authorized Admin
Send
TTLock
Door Name
Touch to Unlock, Long Press to Lock
Authorized Admin
+
Create Admin
Admin List
The owner can authorize
admin status to others
13

Managing E Keys
1. Click “ ” to manage the eKeys you send. The key mangement here
refers to the Bluetooth key management.
2. After the administrator has successfully added the lock, the administrator
will have the highest rights of the lock. The administrator can do the following:
•They can send keys to people, specify the time limit, and select
time-limited, permanent or single-time Bluetooth key permissions
•Add management of expiring keys (reminders of expired keys)
•The administrator can manage all keys issued by them including
*Deleting the keys
*Resetting the keys
*Sending the keys
*Adjusting the validity period of the keys
◊ Lock users about to expire (Yellow shows the number of days
remaining)
◊ Expiration reminders are shown in red
*View unlock records of the keys
14
Adding Fingerprint
1. Select “Fingerprint” in the TTLock App
2. Click the three dots in the righthand corner, then select “Add Fingerprint”
(The adding process needs to be performed while the user is next to the lock)
3. Select the ngerprint expiration type (permanent or limited time).
This validity period can be modied after initially setting it.
4. Place nger on the sensor and follow the prompt to add ngerprint
5. Wait for ngerprint added conrmation.
TTLock
N20
Touch to unlock. Long press to lock
Fingerprints .
.
.
Clear Fingerprint
Add Fingerprint
Upload Fingerprint

Add Fingerprint
Name All
Permanent
Start Time 2020-03-06 09:37
End Time 2020-03-06 09:37
Next
Add Fingerprint
You will be required to Place your Finger
on the Sensor several times. Please
follow the prompt...
Start
Add Fingerprint
Connecting with Lock. Please wait...
Follow the prompts...You will be required to
remove and place your finger to the sensor
to record your fingerprint
Fingerprint Types
•Permanent: General use ngerprint
•Time-Limited: Fingerprint with set time frame
Precautions
1. Before entering fingerprints, please ensure that the fingerprint path on the
hand is clear and free of abrasions; and that the fingerprint recognition area
and the surface of the finger are clean and free of water, oil, sweat, dust, etc
2. The maximum number of fingerprints that can be entered for this product is
200. It is recommended that users enter two ngerprints (to reduce the risk of
unrecognizable ngerprints due to wear and tear after entry)
3. When entering a fingerprint, you must use the same finger 3 times
(multi-angle, which is helpful to judge the sensitivity) to align the fingerprint
recognition area and press it. Keep the same pressure for a certain amount of
time. Change in pressure can be responsible for entry failure.
4. When the fingerprint power is too low, any fingerprint will trigger a
reminder when it touches the recognition area, of a low battery. A blue light
will keep flashing, charge it in time to prevent the battery from being too low
and unable to unlock.
15

Lock Records
Click “ “ as shown below. With “Lock Records” you can view: eKeys, saved
ngerprints and unlock history
TTLock
N20
Touch to unlock. Long press to lock.
eKeys
...
Li
2020.03.06 11:14-2021.03.06 11:14
Pending...
Records Refresh Records
Search
2019-07-12
18050066613
11:28:56 unlock with app success
16

Remote Wi Management
Adding a Gateway
Please note that when adding a gateway, your smartphone and the gateway
must be connected to the same Wi-Fi network.
17

TTLock is directly connected via Bluetooth and is not connected to the
network itself, which is why it is not vulnerable to network attacks. The
gateway is an accessory of the smart lock. It is a bridge connecting the smart
lock and the home wi network. Through the gateway, users can remotely
view and calibrate the lock clock, read the unlocking records or passwords in
a timely manner and remotely delete and modify passwords.
After conrming that your phone and door lock are connected to the gateway
click “ “ to unlock. You can unlock it anywhere you have a network.
18
Unlock Using Manual Key
To unlock the door with the manual
key, remove the cover at the end of
the exterior lever; using a pointed
device (like a pen, toothpick, nail,
etc). Insert the key and turn to unlock.
Once unlocked, remove the key and
put the cover back by pushing with
your thumb.
Keyhole

Troubleshooting
Programming Troubleshooting
19
1. Where can I view my operation
records?
•Under “Records” on the app
•TTLock website
2. What is the purpose of uploading
my ngerprint?
What is uploaded is not the
ngerprint itself, but the number of
the ngerprint. You need to upload
your ngerprint before you manage it
in the app
3. What is the maximum limit of
e-Keys I can have?
There is no limit
4. Why does it show “pending” when
I am sending an e-Key to someone?
Before the receiver opens the app to
receive, the status shows Pending
5. I am unable to receive OTP It may be due to a problem with the
operator or the SMS server, or it may
be due to some of the parameters
being incorrect, which prevents it
from receiving OTP. Please provide a
mobile phone number for inspection
6. Can the same username be used at
the same time on a dierent mobile
phone?
No it cannot, but you can authorize
the admin to another user
7. How can I download unlock
records?
•Bluetooth: You can download on
the TTLock website
•Non-Bluetooth: You cannot
download
8. Why can’t I unlock it after putting
it in passage mode?
You need to perform an unlock
verication in any method, then the
passage mode will take eect
9. What is the purpose of Auto Lock? You can set how long to lock after
unlocking
10. Why is the e-Key not sending? Check if the account sent to the user
is already registered

11. What is the maximum number of
locks that can be added on the app?
There is no limit
12. Is it possible to add ngerprint
remotely?
Fingerprint is not supported for
remote addition at the time being
Hardware Troubleshooting
1. Unable to register ngerprint •Check the ngers for dirt or wear
•Check the ngerprint sensor on
the lock for dirt, oil stains, etc
•Check to see if the ngerprint is
working properly (Press to see if
there is any response)
2. Fingerprint verication is
successful, but the door is not
opening
The fingerprint lock has two important
components: 1) the fingerprint module
and 2) the electronic clutch. If the
verification is successful but the door
does not open, you can listen carefully
and see if there is any sound of the
motor rotating inside the lock. If there
is, it is usually caused by the clutch in
the handle. If not, it may be because
the circuit board to the motor line has
burned out. At this time, you can’t
solve it yourself and a new lock will be
needed
3. What is the reason why the smart
lock consumes a large amount of
power?
The primary reason for such a large
power consumption is that this
requires a large standby power. What
could also affect this is a short circuit.
4. Can you adjust the volume? •The Bluetooth system can only
turn the sound On or O, and
cannot adjust the volume
•The Non-Bluetooth system can
adjust the volume
20