POSIFLEX HS-3310A-G2 User manual

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Package Contents
HS-3310A-G2/3314A-G2 desktop POS (x 1)
24V/60W Power Adaptor (x 1)
Power cord (x 1)
3-inch wide thermal paper roll (x 1)
Paper separator for 2” thermal paper roll (x 1)
Desktop mounting kit pack for HS-3310A-G2 (x 1)
(including 1 desktop mounting bracket,
4 fixing screws, and 4 plastic anchors)
Desktop mounting kit pack for HS-3314A-G2 (x 1)
(including 1 bottom plate, 1 desktop mounting
bracket, 4 fixing screws, and 4 plastic anchors)
User manual (x 1)
15670903010 Ver. A0
http://www.posiflex.com
HS-3310A-G2/3314A-G2
Desktop POS
User Manual

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SOME IMPORTANT NOTES
FCC NOTES
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause
undesired operation.
CE CLASS A WARNING
This equipment is compliant with Class A of CISPR 32. In a residential environment
this equipment may cause radio interference.
AVERTISSEMENT CE CLASSE A
Cet équipement est conforme à la classe A de CISPR 32. Dans un environnement
résidentiel, cet équipement peut provoquer des interférences radio.
WARRANTY LIMITS
Warranty will terminate automatically when the machine is opened by any person other
than the authorized technicians. The user should consult his/her dealer for the problem
happening. Warranty voids if the user does not follow the instructions in application of
this merchandise. The manufacturer is by no means responsible for any damage or
hazard caused by improper application.
LIMITES DE GARANTIE
La garantie prend fin automatiquement lorsque la machine est ouverte par une personne
autre que les techniciens autorisés. L'utilisateur doit consulter son revendeur pour le
problème qui se produit. La garantie s'annule si l'utilisateur ne suit pas les instructions
d'application de cette marchandise. Le fabricant n'est en aucun cas responsable de tout
dommage ou danger causé par une mauvaise application.
警告使用者
此為甲類資訊技術設備，於居住環境中使用時，可能會造成射頻擾動，在此種情
況下，使用者會被要求採取某些適當的對策。

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SAFETY INSTRUCTIONS
This equipment is not suitable for use in locations where children are likely to be
present.
CONSIGNES DE SÉCURITÉ
Cet équipement ne convient pas àune utilisation dans des lieux pouvant accueillir des
enfants.
WARNING
Power cord shall be connected to a socket-outlet with earthing connection
BATTERY CAUTION NOTES
Dispose of used batteries according to the instructions.
Replacement of a battery with an incorrect type that can defeat a safeguard (for
example, in the case of some lithium battery types)
Disposal of a battery into fire or a hot oven, or mechanically crushing or cutting
of a battery that can result in an explosion.
Leaving a battery in an extremely high temperature surrounding environment
that can result in an explosion or the leakage of flammable liquid or gas.
A battery subjected to extremely low air pressure that may result in an
explosion or the leakage of flammable liquid or gas.
BATTERIE ATTENTION NOTES
Jetez les piles usagées conformément aux instructions.
Remplacement d'une batterie avec un type incorrect qui peut annuler une
sauvegarde (par exemple, dans le cas de certains types de batterie au lithium)
Mise au rebut d'une batterie dans le feu ou dans un four chaud, ou écrasement
ou coupure mécanique d'une batterie pouvant entraîner une explosion.
Laisser une batterie dans un environnement environnant àdes températures
extrêmement élevées pouvant entraîner une explosion ou la fuite de liquide ou
de gaz inflammable.
Une batterie soumise à une pression atmosphérique extrêmement basse pouvant
provoquer une explosion ou une fuite de liquide ou de gaz inflammable.
警告
本電池如果更換不正確會有爆炸的危險，請依製造商說明書處理用過之電池。

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Cable Exit
Views of HS-3310A-G2/3314A-G2
Front View
Rear View
Power LED Indicator
Printer Error
LED Indicator
Printer Paper-Out
LED Indicator
3-Track Magnetic
Stripe Reader
(Optional)
Printed Paper Exit
HS-331xA-G2
P-CAP Touch & LCD Panel
Fingerprint or iButton
Sensors (Optional)
Posiflex 2D Scanner
(Optional)
Paper Jam Rescue
Compartment
Top I/O Interface
Cable Cover
Bottom I/O Interface
Cable Cover
Feed Button

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Left Side View Right Side View
Bottom View
Views of I/O Interface of HS-331xA-G2
Top I/O Interface
Bottom I/O Interface
Rubber Pad
HDMI Port
Rubber Pad
Mounting holes
Micro SD Card Slot
USB 3.0 Port
Reset Button
Line Out Port
12V DC-OUT
Power Jack
Paper Roll Cover
Release Lever
RFID Card Reader
(Optional)
Power Button

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Bottom I/O Interface
Connecting Power Adapter
Please refer to the following instructions on how to connect power adapter to
HS-331xA-G2 and to organize your cables.
1. Lay your desktop POS on a level surface
with its touch screen facing down as shown
in the figure.
2. Hold the bottom I/O interface cover with
your thumb and forefinger, and then gently
pull the cover outwards to remove the
cover.
3. Connect power adapter and I/O cables to
the bottom I/O interface.
4. Have the cover join to the wedge portions
of the bottom I/O interface.
24V DC-IN Power Jack
USB 2.0 Port
DB-9 COM Ports
RJ-45 LAN Port
Cash Drawer Port

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5. Before pushing the cover back into place,
neatly thread the cables through the cable
exit.
6. Press down the cover to close the bottom
I/O interface chamber.
CAUTION:
On doing insertion or extraction of a cable connector,
please always hold the connector head itself instead of
pulling the cable wire. Doing this could damage the
cables and ports, which is considered as an artificial
damage and is not covered by the warranty.
ATTENTION:
Lors de l'insertion ou de l'extraction d'un connecteur de
câble, veuillez toujours tenir la tête du connecteur elle-
même au lieu de tirer le fil du câble. Cela pourrait
endommager les câbles, ce qui est considéré comme un
dommage artificiel et n'est pas couvert par la garantie.
Le cordon d'alimentation doit être connecté à une prise
de courant avec mise à la terre.
Loading 2” or 3” Paper Rolls
Before operating the printer, please follow the below steps to load a paper roll.
1. To open the paper roll cover, push down the
paper roll cover release lever in the direction
shown in the figure.
2. Before installing 2-inch paper roll in the thermal printer, place paper
separator in the paper roll compartment by following the instructions
below. If you are using 3” paper roll for the printer, please skip to
next step.
2.1. Hold the separator with the sharp-
pointed side down.
Cable Exit

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2.2. Push the sharp-pointed part of paper
separator into the slot on the bottom
of the paper roll compartment.
2.3. Slide another side of paper separator into the slot on the top
of the paper roll compartment.
2.4. Drop 2-inch paper roll inside the
paper roll compartment.
3. To load the thermal printer with the 3-inch
paper roll, just drop the thermal paper roll
inside the paper roll compartment of the
printer as illustrated in the figure.
4. Unroll the thermal paper and drag the loose
end of the paper till it extends towards the
paper cutter.
Paper cutter

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5. Make sure the loose end sticks out of the
opening of the paper roll compartment. Then,
close the paper roll cover by pushing it back
at the center of the top side of the cover with
a click sound.
6. Make sure the paper roll is well loaded with
the end of the paper sticking out as shown in
the figure.
To avoid paper jam or other printing errors, do NOT
press the paper roll cover release lever during printing.
Troubleshooting Paper Jams
When it comes to the common printing problems, it is inevitable that you
might encounter the issue of paper jams at some point. The following steps are
provided to assist you in fixing the problem. Before proceeding, make sure that
your POS terminal is properly shut down.
1. Open the paper jams rescue compartment by
sliding the cover in the direction shown by
the arrow.
2. In the paper jams rescue compartment, find
the adjustment wheel, which mainly allows
you to manually adjust the cutting position of
the cutter blade.
3. Keep rotating the wheel until the cutter blade
is completely retracted.
Adjustment wheel

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4. Observe the cutter position through the paper exit slot to ensure the
cutter blade moves upward to the retracted position.
5. Gently push down paper roll cover release
lever to open the paper roll cover. If the
cover is still stuck, please repeat Step 3 and
Step 4.
6. Remove the jammed paper, reinstall the paper roll, and then close the
paper roll cover firmly.
Mounting the POS onto a Table
This section will describe two alternative solutions to help you fix the POS
firmly onto a table in preventing your POS system from being rocked, tipped
or tilted accidentally.
Using bottom plate
Please follow the steps below to install the bottom plate for HS-3314A-G2.
1. Take the bottom plate with the mounting bracket out of the package,
and place it with its screw holes on the top in your preferred position.
2. Support your POS terminal with its
screen facing towards you. Then, align
the two screw bolts on the bottom of the
POS with the rail slots of the mounting
bracket.
Bottom Plate
Mounting bracket
Screw holes

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3. Push the POS backwards along the rail slots of the bracket until the
terminal is locked into place.
4. After inserting another two scerws into the two mouting holes located
on the rear of the POS, fasten them to fix the POS termial to the
bottom plate.
Using desktop-mounting kits
Please follow the steps below to install desktop-mounting kits.
1. Please first release the mounting bracket from the bottom plate by
removing two screws as shown in the figure.
2. After placing the mounting bracket in your
preferred mounting position, use the screw
holes of the mounting bracket to drill two
holes on the surface. Each hole has to be at
least
4
1
” or 6.25 mm diameter and
8
3
1
” or
35mm in depth.
3. Insert two plastic anchors into the holes you
drilled in step 2 and use a hammer to tap the
plastic anchors into the drilled holes.
Mounting bracket
Bottom Plate

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4. After well attaching two screw holes of the mounting bracket to the
plastic anchors, insert two self-tapping screws into the plastic anchors
through the mounting bracket and then secure the bracket.
5. Support your POS terminal with its screen
facing towards you. then, align the two screw
bolts on the bottom of the POS with the rail
slots of the mounting bracket.
6. Push the POS backward along the rail slots of the bracket until the
terminal is locked into place.
7. To completely mount the desktop POS onto the table, please follow
the steps below.
7.1 Use the two mouting holes located on the rear of the POS to drill
another two holes on the same surface. Each hole also has to be at
least
4
1
” or 6.25 mm diameter and
8
3
1
” or 35mm in depth.
7.2 Push the POS in the direction shown by the arrow to reomve it from
the mouting bracket.

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7.3 After pushing two plastic anchors into the
drilled holes, tap the plastic anchors into the
drilled holes with a hammer.
7.4 Refer Step 6 to mount the POS to the bracket.
7.5 Apply two self-tapping screws through the mounting holes into the
two plastic anchors. Then, fasten the screws to completely lock the
POS onto the table.
Installing a Customer Display to HS-331xA-G2
HS-331xA-G2 also allows you to additionally install a customer display to
expand its functionality. Based on the model of the second display, the step-
by-step instructions are provided in its own user guide to help you mount it
onto your POS system. Please refer to the relevant user manual for detailed
information.
Powering ON/OFF the HS-33x1A-G2
Power ON HS-331xA-G2
To power on the POS, gently press and hold down the power button for at least
3 seconds till the Power LED indicator turns solid blue, and then release the
button.
Power OFF HS-331xA-G2
To initiate a system shutdown on Android operating system, you are expected
to follow the following procedures to turn off your system:
1. Press down the power button for a few seconds until a pop-up window
appears.
2. Tap Power off on the screen to shut down your system. If you need to
reboot your system right away, please be advised to wait at least three
seconds to do so.
However, it is likely that HS-331xA-G2 cannot restart or shut down normally
due to the unexpected reasons. In such a case, it is suggested to initiate a
shutdown by keeping holding down the power button more than 10 seconds.

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Operating the Magnetic Stripe Reader (Optional)
To have the magnetic stripe reader of HS-331xA-G2
work properly, you must bear in mind the following tips
while swiping your MSR cards through the reader.
1. Make sure to swipe your card with the side of
magnetic stripe facing up.
2. Make sure to swipe your card along the track of
the reader from left to right or from right to left in
the direction shown below.
Using the RFID Card Reader (Optional)
To retrieve data through the RFID card reader, tap
your Mifare card against the RFID reader as shown
below.
Scanning Barcodes with Posilfex 2D Scanner (Optional)
The integrated Posiflex 2D Scanner is another
prominent feature of HS-331xA-G2. With its hand-free
design, it offers a more convenient solution for users to
read 1D/2D barcodes and then transmitted scanned
data to the terminal for further processing, which
greatly increases your working efficiency. By default,
the scanner is set to Auto Trigger operational mode.
Also, to adjust the scanning angle of the scanner, you
may tilt the scanner up and down as indicated in the
figure below.
Using Fingerprint or iButton Sensors (Optional)
As for access control to your computer, two optional identification
mechanisms are provided and integrated in HS-331xA-G2: The fingerprint
and iButton sensors. Either will work to verify an individual’s identity.
In order to allow the fingerprint sensor to function normally, you have to
register your own finger first using Fingerprint Recognition Tool which is
pre-installed and accessible on your desktop of your system.
Fingerprint Sensor
iButton Sensor

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Self-Diagnosing your Printer
The variety of diagnostic tips is provided in aim to help you efficiently
troubleshoot printer problems. Please carefully go through the following
descriptions to understand how each function provided works.
Self Test
A self-test page, generated by Self Test function, generally contains
useful information describing current printer configurations. Please
follow the instructions described below to perform a self-test:
1. Power OFF printer.
2. Hold down Feed button, and then power on the printer.
3. Release Feed button after the printer emits one beep sound.
4. The printer will print a test page displaying the self-test result.
5. A flashing red Paper Out LED indicates the printing is still
processing. In this case, you may either choose to reboot your
printer or keep pressing Feed button to further create the hex
dump and Ethernet info print-outs until the indicator stops
blinking red.
Software Switch Reset
Software Switch Reset is the specially-designed function aimed to
facilitate the factory reset process. Please go through the following
instructions to reset your printer to factory settings using Software
Switch Reset.
1. Power OFF printer.
2. Open the cover of the printer.
3. Press Feed button three times after powering on the printer.
4. Close the cover of the printer.
5. The printer will emit one long beep sound and then print a test
page displaying software switch setting
6. Afterwards, the printer will restart by itself.
7. Ensure that all the software switches are correctly set to
factory default as follows:
Software switch number
Pin Number
SW1
Pin 1 ~ 8 = OFF
SW2
Pin 1 ~ 8 = OFF
SW3
Pin 1 ~ 8 = OFF
SW4
Pin 1 ~ 8 = OFF

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Hex Dump Mode
Hex Dump Mode enables the printer to print out the received data in the
hexadecimal format. Please refer to the following instructions to activate
Hex Dump Mode.
1. Power OFF printer.
2. Open the cover of the printer.
3. Hold down Feed button, and then power on the printer.
4. Release Feed button after the printer emits one beep sound.
5. Close the cover for the printer.
6. The printer will be put into Hex Dump Mode and ready to
print data received from the host.
Status LED Indicator
After HS-331xA-G2 is powered on, it is significant to observe the status of
LED indicators anytime to ensure your system functions normally. More
importantly, knowing how to interpret the status indicators enables you to
perform basic troubleshooting more efficiently. The below chart is thus
provided to enumerate all the possible indicator lights with their meanings for
your reference.
LED
Status
Description
POWER LED
Solid orange
System standby
Solid blue
System ON
Error LED
Solid red
Cover open
Flashing red
Operating temperature of
thermal head is high
Paper-out LED
Solid red
Out of Paper
Adjusting LCD Monitor for a Better Viewing Angle
For an optimal viewing angle, please tilt the LCD
monitor up and down in the directions shown by the
arrow in the below figure. Please be advised not to
touch LCD panel while setting up the tilt angle for
HS-331xA-G2.

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Specifications
HS-3310A-G2
HS-3314A-G2
CPU
Rockchip RK3568
Memory
4GB DDR4 default
Storage Device
32GB eMMC default + micro SD slot
Power Adaptor
24V/60W
LCD Display
9.7” 1024 x 768 LCD
panel
14" 1366 x 768 LCD
panel
Operating System
Android 11
Touch Screen
PCAP touch with multi-touch support
Serial Port
2 x DB9 Port (on the bottom I/O plate)
CR Port
1, controlling 2 CR
Display Port
1 x HDMI port (on the top I/O plate)
External USB Port
3, 1 x USB 3.0 on top I/O + 2 x USB 2.0 on bottom I/O
Audio Port
1 x Line-out/Mic-in combo (on the top I/O plate)
DC-In Jack
1 x 24V DC-In, 3-pin (on the bottom I/O plate)
1 x 12V DC-Output jack, 2-pin (on the top I/O plate)
Ethernet Port
1 x 10/100/1000 Mb (on the bottom I/O plate)
Reset Button
1 x reset button (on the top I/O plate)
Wireless Connectivity
WiFi via mini-PCIe expansion slot or USB
4G LTE via Posiflex SM-140
LED Indicator
Power ON/ standby, bi-color LED indicators
Ethernet link LED indicator on Ethernet connector
Printer error & paper-out LED indicators
Optional Items
MSR, RFID Reader, Fingerprint or iButton Sensors,
2D Scanner Sensor, 4G Module
Dimension
(W x D x H in mm)
244.5 x 198 x 434 mm
371.5 x 198 x 473 mm
Weight (N.W. in kg)
4.2
5.8
Environmental
Requirements
Operating：0°C 〜40°C, 20%RH - 90%RH
Storage：-20°C 〜70°C, 10%RH - 90%RH
Regulation Rules
FCC/CE
Thermal printer with auto-cutter
Printer speed
250 mm/sec max.
Paper width
800
1
mm
Paper size
3” thermal paper or
2” thermal paper with 2” paper separator

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Posiflex 2D Scanner
Focal distance
120 mm ( from the front edge of scan engine)
View Angel
Diagonal
approx. 46.4˚
Horizontal
approx. 38.0˚
Vertical
approx. 26.4˚
Supported
Symbology
UPC, EAN, Code 39, Codabar, Interleaved 2 of 5,
Matrix 2 of 5, POSTNET, MSI/Plessey, UK/Plessey,
Code 128,GS1- Databar, GS1-Databar Limited, GS1-
Databar Expanded, QR Code, PDF417
※ The product information and specifications are subject to change without
prior notice. To get the detailed information on HS-331xA-G2, please check
this model from Posiflex Global Website

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<MEMO>

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