POSIFLEX JIVA HS-2410W User manual

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Package Contents
HS-2410W/2410A desktop POS (x 1)
Power Adaptor (x 1)
Power cord (x 1)
Thermal paper roll (x 1)
Desktop mounting kit pack (x 1)
(including 1 desktop mounting bracket,
4 fixing screws, 4 plastic anchors)
User manual (x 1)
Recovery DVD (for HS-2410W) or
Information DVD
Product Features
Compact
The compact footprint of HS-2410 Series makes itself adaptable to a wide
range of counter styles and allows every inch of the work space usage to be
optimized, thus creating maximum profit return for the store owners. This is
what space saving is all about.
All-in-one
As an “all-in-one” solution, HS-2410 Series touch-screen terminal integrates
some of the most widely used peripherals in daily POS operation, such as 2”or
3” thermal printer, MSR, smart card reader, finger print sensor and 2nd
customer display, and has the features and functionality to cater for
applications in retail, hospitality, health care, banking and more, while offering
uncompromising performance.
Aesthetics
Dressed from head to toe in timeless black or white color, the only trend that
never goes out of style, and with stylish touches added throughout, HS-2410
Series is not just a piece of machinery, it is an elegantly crafted piece of art
that looks right at home in any store decoration.
HS-2410W/2410A
JIVA Desktop POS
User Manual
15590906050 Ver. D0
http://www.posiflex.com

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Top I/O Interface Cover
Bottom I/O Interface Cover
Cable Exit
Views of the HS-2410W/2410A
Front View
Rear View
Power LED Indicator
Error LED Indicator
Paper-Out LED Indicator
Smart Card Reader
for HS-2410W only
(Optional)
3-Track
Magnetic
Stripe Reader
(Optional)
Printed Paper
Exit
P-CAP Touch
Screen

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Left Side View
Right Side View
Power Button
Paper Roll Cover
Release Handle
RFID Card Reader
for HS2410-W only (Optional)

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Bottom View
Views of I/O Interface of HS-2410W/2410A
Top I/O Interface
Bottom I/O Interface
USB Ports
Rubber Pad
Bottom I/O Interface
RJ-45 LAN Port
DB9 COM Ports
Rubber Pad
RJ-11 Cash Drawer Port
Line Out
COM (RJ-50) Port
VGA Port
for HS-2410W only
USB 2.0 Port
12VDC-IN Power Jack

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Connecting Power Adapter and I/O Cables
Please refer to the following instructions on how to connect power
adapter and I/O cables to HS-2410 series while organizing your cables.
1. Lay your desktop POS on a level
surface with its touch screen facing
down as shown in the figure.
2. Hold the bottom I/O interface cover
with your thumb and forefinger,
and then gently pull the cover
outwards as shown by the arrow in
the figure.
3. Remove the cover.
4. Connect power adapter and I/O
cables to the bottom I/O interface.
5. Have the cover join to the wedge
portions of the bottom I/O interface.

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6. Before pushing the cover back into
place, neatly thread the cables
through the cable exit.
7. Press down the cover to close the
bottom I/O interface chamber.
Installing a Customer Display to HS-2410W/2410A
HS-2410 series also allows you to additionally install a customer
display to expand its functionality. Based on the model of the second
display, the step-by-step instructions are provided in its own user guide
to help you mount it onto your POS system. Please refer to the relevant
user manual for detailed information.
Mounting the POS onto a Table
To facilitate your operation of HS-2410 series, desktop mounting kits
allow you to fix the POS firmly onto a table in preventing your machine
from being rocked, tipped or tilted accidentally. Please follow the steps
below to mount the POS.
1. Determine where the HS-2410W/2410A desktop POS is
mounted.
2. Take the desktop mounting bracket out of the kit pack and place
it in place depending on your preferred mounting position.
Through two screw holes on the bracket, drill two holes on the
surface and plug the drilled holes with 2 plastic anchors from
the same kits. Then, while holding the bracket, insert two self-
tapping screws into the holes to secure it.
Cable Exit

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3. Align the two screw bolts
on the bottom of the POS
with the screw holes of the
mounting bracket.
4. Push the POS backwards along the slide rails of the bracket in
the direction shown in the figure
To completely mount the desktop POS onto the table, you can apply
two more self-tapping screws into the two holes on the back of the
base stand of the POS as illustrated below.
Operating the Printer & Loading a Paper Roll
Before operating the built-in printer, please follow the below steps to
load a paper roll.
1. To open the paper roll cover, pull the
paper roll cover release handle outwards
in the direction shown in the figure.
2. Drop the thermal paper roll inside the
paper roll compartment of the printer as
illustrated in the figure.

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3. Unroll the thermal paper and drag the
loose end of the paper till it extends
towards the paper cutter.
4. Close the paper roll cover and make sure
the loose end sticks out of the opening of
the paper roll compartment.
5. Make sure the paper roll is well loaded
with the end of the paper sticking out as
shown in the figure.
6. To avoid printing errors, keep in mind that do not push the
release handle to open the paper roll compartment during
printing.
Powering ON/OFF the HS-2410W/2410A
Power ON the HS-2410 series
To power on the POS, gently press and
hold down the power button for at least 1
second till the Power LED indicator turns
solid blue, and then release the button.
Paper cutter
Power Button

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Power OFF the HS-2410 series
For HS-2410W
For HS-2410W which is preloaded with Windows 8.1, please carefully
go through the sequences described below to properly shut down the
system:
1. Right click on Start button on the taskbar.
2. In the pop-up menu, select Shut down or sign out > Shut down
to completely power down HS-2410W.
For HS-2410A
To initiate a system shutdown on Android operating system, you are
expected to follow the following procedures to turn off your system:
1. Press down the power button for a few seconds until a pop-up
window appears.
2. Tap Power off on the screen and then OK to shut down your
system. If you need to reboot your system right away, please be
advised to wait at least three seconds to do so.
However, it is likely that HS-2410W/2410A cannot restart or shut down
normally due to the unexpected reasons. In such a case, you should
initiate a shutdown by keeping holding down the power button more
than 10 seconds.

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Status LED Indicator
After HS-2410 series is powered on, it is significant to observe the
status of LED indicators anytime to ensure your system functions
normally. More importantly, knowing how to interpret the status
indicators enables you to perform basic troubleshooting more
efficiently. The below chart is thus provided to enumerate all the
possible indicator lights with their meanings for your reference.
LED
Status
Description
POWER LED
Solid orange
System standby
Solid blue
System ON
Error LED
Solid red
Cover open
Flashing red
Operating temperature of
thermal head high
Paper-out
LED
Solid red
Paper out
Adjusting LCD Monitor for a Better Viewing Angle
For an optimal viewing angle, please tilt the LCD monitor up and down
in the directions shown by the arrow in the below figure. Please be
advised not to touch LCD panel while setting up the tilt angle for
HS-2410W/2410A.