PPP Taking Care Personal Alarm User manual

Your
Personal
Alarm
SET-UP & USER GUIDE

PPP TAKING CARE
Welcome
By choosing our service you are joining
thousands of satisfied customers who can now
stay safe and independent in their own homes.
This step-by-step guide includes
simple instructions on installing and
using your Personal Alarm. Please keep
it in a safe place for future reference.
Rated 4.8 out of 5Feb 20

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We’re happy to help if
you have any questions
Please call us on
0800 085 7310
Lines open 9am–5pm
Monday to Friday
What’s in your Personal Alarm box?
Alarm unit Telephone adapter
Power adapter
Telephone lead
Pendant (comes with
neck cord and wrist strap)
BC
A

PPP TAKING CARE
Contents
Setting up your alarm
Connect the leads and power
Set the time and date
Test the alarm unit and pendant
Using your alarm
Your pendant
Your alarm unit
Making an emergency call
Cancelling a call
Monthly testing
Help and support
Extension devices
Important information
Things to remember
Common faults
Specifications
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PPP TAKING CARE
How to
set up your
Personal Alarm
Your alarm service has already been set
up with your details and those of your
emergency contacts.
There are now three steps to follow:
• STEP ONE
Connect the leads and power
• STEP TWO
Set the time and date
• STEP THREE
Test the alarm unit and pendant
Please familiarise yourself with the items on
page 2 before continuing.

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Connect the leads and power
• Unplug the existing telephone from the telephone
wall socket (or broadband filter if fitted)
• Plug the telephone adapter
into the alarm unit socket labelled
• Plug the telephone into the telephone adapter
• Please secure any excess cables to avoid trip hazards.
Proximity of telephone to base unit is for illustration only.
STEP ONE
A
A
A
Connect the leads and power

PPP TAKING CARE
• Plug the telephone lead
into the alarm unit socket labelled
and the telephone wall socket.
B
B
LINE
LINE
• If your home has broadband, please ensure
the alarm unit is plugged into the ADSL
filter provided by your broadband supplier
LINE
B+
B+
NO BROADBAND
BROADBAND
Connect the leads and power

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• Ensure the mains power is switched
• Plug in the power adapter
and connect it to the socket labelled
• Switch the mains power
OFF
DC
C
DC
ON
C
Only use the power adapter
supplied with the alarm unit
!
Connect the leads and power

PPP TAKING CARE
Set the time and date
STEP TWO
Make sure you have completed step one before
you continue. You should see a green LED light.
When you set the date and time, you won’t
see them shown on the unit. But we need this
information if we see a problem that requires
us to send you an alert.
• Press and hold the green cancel button
for six seconds until the unit beeps once.
Cancel
PRESS and HOLD
• Release the button and the unit will
announce “programming mode”.
Cancel
and RELEASE

10
• Make sure you know today’s date.
Then lift the telephone handset and
type the following:
*61*
• Now add the day of the month (01-31)
• Add the month (01-12)
• Add the last two digits of this year (00-99)
• Add the hour, using the 24-hr clock (00-23)
• Add the minutes (00-59)
• Then type:
11*
• Now replace the handset
• Press the green cancel button to exit.
For example - 21st June 2020 at 4:35pm would be:
* *
6121 06 20 16 1 1
35
The real-time 24-hour clock in the alarm unit
automatically adjusts when the clocks go forward or back
Cancel
During power cuts the clock has battery
backup for up to 40 hours.
If the unit is powered down or the
battery is depleted, then the clock must
be reset again once power is restored.
Set the time and date
*

PPP TAKING CARE
Test the alarm unit and pendant
STEP THREE
• Activate and test your unit by pressing the red button
on the alarm unit.This will generate a call through
to the Emergency Resolution Centre.
• When the operator answers, let them know that you have
just installed the alarm unit. The operator will welcome you
to the service and check they have your correct contact
details.
• They will then guide you through the testing process.

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• The testing works out the range of
the unit in your home and garden
and identifies any blackspots. The
pendant should work up to 75m
away from the unit.
• The operator will guide you through
testing at several spots in your home.
You will need to press the pendant
button each time, then return to the
unit to speak to the operator.
• Once you have completed your final pendant
range test the operator will finish the call.
Our friendly team is here to help 24
hours a day, every day of the year.
Test the alarm unit and pendant

PPP TAKING CARE
Using
your alarm
• The pendant works with your
alarm unit.
• When you press the button, a
red light will show and the alarm
will alert our 24 hour Emergency
Resolution Centre.
• The operator will know who you
are and where you live, even if you
cannot speak or hear them.
• Remember to wear your pendant all
the time (even in the shower), either
around your neck or on your wrist
so that you can always call for help.
YOUR PENDANT
TECHNICAL DETAILS
• Water resistant up to one metre, for up to 30 minutes.
• Automatically gives a low battery warning.
• Works up to 75 metres from the alarm unit.

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The pendant will automatically tell the 24
hour Emergency Resolution Centre when
its battery is low, and they will contact
you to arrange a replacement.
• When the button is pressed on the pendant it will
display a small red light. If this light flashes, this
means that the pendant’s battery is low. The pendant
will automatically notify the 24 hour Emergency
Resolution Centre, who will contact you to arrange a
replacement pendant. You don’t need to do anything.
• In the unlikely event that the pendant does not light
up, the alarm call may not have been transmitted. You
must contact Customer Services on:
0800 085 7310
as soon as possible to arrange a replacement pendant.
THE LIGHT ON YOUR PENDANT
When button is pressed a
small red light will display
Using your alarm

PPP TAKING CARE
The speaker on your unit is where you
will hear the voice of someone from the
Emergency Resolution Centre.
To work properly, the alarm unit must be
plugged into both a power socket and
telephone socket at all times. Radio Antenna
Speaker
Help Button
(Red) Microphone
Status Light
(Green/Red)
Cancel Button
(Green)
Your
alarm unit

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STATUS LIGHT GREEN/RED THIS MEANS
Green light on Alarm is working
Red light flashing
(every 4 seconds) Battery is getting low
Red light flashing
(every second)
Telephone line
disconnected
Red/Green flashing Radio interference detected
HELP BUTTON RED THIS MEANS
Red light on Alarm is working
Flashing (every 4 seconds) Battery is getting low
Flashing (every second)
Alarm call raised
You will be connected to
the Emergency Resolution
Centre
THE LIGHTS ON YOUR ALARM UNIT
Your alarm unit

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1. If you need help, press either your pendant
button or the red button on the alarm unit.
The alarm indicator will flash red.
2. The alarm unit will announce ‘Do not
worry, your alarm telephone is dialling for
assistance’ and you will hear several tones as
the unit contacts the Emergency Resolution
Centre.
3. When an operator speaks to you through
the alarm unit, explain your problem. They’ll
know who you are, where you live and your
medical history.
4. If the operator cannot hear you, or you
cannot speak, they will call your house
phone to rule out false alarms.
5. We will ask a keyholder to check on you,
and if necessary contact the emergency
services.
Making an
emergency call

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• If you press the red help button by accident,
just wait 5 seconds and press the green
cancel button on the alarm unit. The unit
will not let you cancel immediately (to avoid
accidental cancellation).
• You will know your alarm has been cancelled
when the alarm unit announces;
‘The alarm call has been cancelled’.
CANCELLING AN ALARM CALL
• Please test your alarm every
month. Using the day of
your birthday can help you
remember.
• Then sit close to the alarm unit.
Press your pendant button and
speak to one of our team via
the speaker on the unit.
MONTHLY TESTING
Cancel

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A
Multiple adapter
not supplied
Do you have any other devices that also use
the telephone line?
This could include extension phones or TV set-top
boxes. They must also be plugged into the unit using
the telephone adapter . In turn, must be plugged
into the socket labelled .
These steps are essential, as they let the unit
disconnect any extension telephones when raising an
alarm. A multiple telephone adapter (not supplied) may
be required to connect more than one telephone.
A A
It is important
to ensure that
all handsets are
always firmly
replaced to ensure
your alarm works.
Extension
devices