Primera LX2000e Manual

© 2015 All rights reserved
For the most recent version of this manual please visit
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Operator’s Guide

ii LX2000e Color Label Printer
Notices: The information in this document is subject to change without notice. NO WARRANTY OF ANY KIND
IS MADE WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No liability is
assumed for errors contained herein or for incidental or consequential damages in connection with the
furnishing, performance, or use of this material. This document contains proprietary information that is
protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or
translated into another language without prior written consent.
Trademark Acknowledgments: Primera is a registered trademark of Primera Technology Inc. Windows is a
registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners.
Printing History
Edition 1.0, #511431, Copyright 2015, All rights reserved.
FCC Compliance Statement: This device complies with part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
For Users in the United States: This product is intended to be supplied by a UL listed Direct Plug-In Power
Supply marked "Class 2"or a UL listed ITE Power Supply marked "LPS" with output rated 12VDC, 4.5A or
higher. This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. In a domestic environment this product may cause radio interference, in
which case the user may be required to take adequate measures. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Re-orient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Use of shielded cables is required to comply with the Class A limits of Part 15 of the FCC Rules. You are
cautioned that any changes or modifications not expressly approved in this manual could void your authority to
operate and/or obtain warranty service for this equipment.
For Users in Canada: This digital apparatus does not exceed the Class A limits for radio noise for digital
apparatus set out on the Radio Interference Regulations of the Canadian Department of Communications. Le
present appareil numerique n'emet pas de bruits radioelectriques depassant les limites applicables aux appareils
numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere
des Communications du Canada.

LX2000e Color Label Printer iii
Section 1: Getting Started ................................................. 1
A. Choosing a Good Location .....................................1
B. Unpacking and Inspection ......................................1
C. Identifying the Parts ...........................................2
Section 2: Label Stock .....................................................4
A. Label and Roll Specifications ...................................4
B. Installing Label Stock ..........................................6
C. Adjusting the Label Stock TOF (Top of Form) Sensor ..............8
D. Set the Stock Sensor Mode ....................................10
E. Set the Output Mode ..........................................11
Section 3: Status Monitor .................................................13
A. Monitoring Ink Levels ........................................14
B. Print Head Life Gauge ........................................15
C. Using the Cost Estimator ......................................15
D. Replacing Ink Cartridges/Low Ink Warning ....................16
E. Alignment Print ..............................................18
Section 4: Printing from a PC .............................................20
A. Using BarTender® ...........................................20
B. Add Text, Barcodes and Graphics to a BarTender Label ...........26
C. Printing from BarTender ......................................27
D. Adjusting Print Alignment ....................................28
E. Creating a Full Bleed Print ....................................29
F. Printer Driver Settings ........................................30
Section 5: Troubleshooting and Maintenance ................................34
A. Solving Print Alignment Problems .............................34
B. Solving Print Quality Problems .................................35
C. Color Matching and Design Tips ...............................37
D. Save Log Files ...............................................38
E. Cleaning the Printer ..........................................38
F. Cleaning the Printhead ........................................39
G. Replacing the Print Head ......................................41
H. Printer Buttons and Lights ....................................43
I. Technical Support .............................................44
Section 6: Technical Specifications .........................................45
Index ..................................................................43
Table of Contents

iv LX2000e Color Label Printer

Getting Started 1
Thank you ...
... for choosing an LX2000e Color Label Printer. The LX2000e Printer will print razor-sharp
text and barcodes, vibrant colors, and even stunning photo-realistic photographs directly
onto rolls of labels, card stock and a variety of other approved media.
This Operator's Guide is your complete step-by-step guide to quickly and easily setting up
and printing with your new Color Label Printer!
A. Choosing a Good Location
•Place the printer on a flat surface in a location with adequate air circulation to prevent
internal heat build up.
•Do not place the printer near heat sources such as radiators or air ducts, or in a place
subject to direct sun light, excessive dust, mechanical vibration or shock.
•Allow for adequate clearance in front of the printer to accommodate the printed label
stock as it is leaving the printer to avoid the possibility of binding or jamming of the
label stock. Except in the case of individual cut labels or connecting to a rewinder, the
printer should sit close to edge of a table so that the printed labels hang from the front
of the printer and fall to the floor or an empty box. This will prevent labels from
bunching up in the front of the printer which can cause print quality issues.
•Allow for adequate overhead and left side clearance for opening the top cover to allow
easy access to the label stock and ink cartridge.
B. Unpacking and Inspection
While unpacking your printer, inspect the carton to ensure that no damage has occurred
during shipping. Make sure that all supplied accessories are included with your unit. The
following items are included in the supply box:
•Power Adapter
•Power Cord
•USB Cable
•Software Installer CD
•Cyan, Magenta, Yellow
and Black Ink Setup
Cartridges
•Warranty Statement and
Registration Card
•This Guide and other
Printed Information
The following items are inside
the printer:
•Replaceable Print Head
(Already installed in the
printer)
•Starter Roll of High Gloss
Label Stock
Save the carton and packing
materials. They will be
required should the printer
need to be transported.
Section 1: Getting Started

2 Getting Started
C. Identifying the Parts
K
MCY
Resume
Feed
Pause
Unload
Cancel
Control Panel
Top Cover Viewport
Cover Handle
Pinch Rollers
Sensor Adjustment
Slide Bar
Maintenance
Station
Encoder Strip
Ink Cartridges
Control Panel /
Ink Display
Print Head
Tear Bar
Replaceable
Ink Pads
Maintenance
Brush
Cutter Track

Getting Started 3
Interior Label Loading Area
Back
Roll Arm
Roll Stop
Roll Guide
Auxilary Port
Fixed Throat
Guide
Moveable Throat
Guide
Power Port Ethernet Port Power Switch USB Port
External Paper
Source (Fanfold)
Slot

4 Label Stock
A. Label and Roll Specifications
A wide variety of label stock can be used in the Printer. Refer to the specifications and
settings in the following sections before ordering custom stock from Primera or any stock
from another company.
Important! Test all custom made label stock with the intended printer before ordering large quantities! Primera will
only assume responsibility for custom label stock ordered from Primera.
Note: See table on the next page for Max and Min values in inches and mm.
Section 2: Label Stock
Label Width
Liner Width
Distance from
edge of Media
to edge of Label
Width of Opening
Black Mark
Width
Gap Between
Labels
Label Height
Distance from
edge of Media
Label Sensing Methods
Method
1: Label
Gap Sensing
Method
2: Thru-Hole
Sensing
Method
3: Reflective/Black
Mark Sensing
(Black Mark must be printed
on back side of label stock)
Note: See table below for Max and Min values in inches and mm.
A black mark is typically needed
for clear labels or any label that
does not have an easily
detectable gap between labels.

Label Stock 5
Max Min
Label width 209.6mm (8.25") 12.7mm (0.5")
Liner/media width 212.7mm (8.375") 38.1mm (1.5")
Label height/length 609.6mm (24" ) 12.7mm (0.5")
Gap between labels 254mm (10" ) 2.5mm (0.1")
Width of thru-hole opening 12.7mm (0.5") 6.4mm (0.25")
Distance from edge of 57mm (2.25") 5.1mm (0.2")
media to edge of thru-hole
Reflective/Black Mark Width* N/A 2.54mm (0.1")
Max Outer Diameter (OD) 152.4mm (6") N/A
Inner Core Diameter (ID) 76.2mm (3") 76.2mm (3")
Total Thickness (Liner + Label)** 10 mil (0.010”) N/A
Distance from edge of media to Printer driver assumes 2 mm gap. However, this
edge of label is adjustable via the left margin offset.
* The Reflective/Black Mark should be opaque to infrared light. The mark should be between the
labels. The end of the mark should correspond with the beginning of the label.
** This is the recommended maximum. There are two factors that determine whether the printer will
accept any particular stock thickness.
1. The ability for the printer to pull the paper through the print area.
2. The ability for the sensor to read through the backing if the sensor is set to die-cut.
If you are printing in continuous or reflective label sensing mode number 2 does not apply. The fact
that the printer must read through the backing in die-cut mode will limit the thickness much more
than the printer's ability to pull the paper through the print area. However, if you adjust opacity level
of the liner enough to allow the label to be seen by the stock sensor, the thickness will only be limited
by the printers ability to pull it through the printer area. For these reasons the weight or thickness of
the liner is a variable that can not easily be defined. Primera recommends and uses 40# liner with all
label stock. It is important to test all label stock with the intended printer before ordering large
quantities!

6 Label Stock
Roll Specifications
Note on Label Orientation: If you are using an applicator to apply your labels, be sure to
order label stock with the correct orientation for your applicator. For example: most applicators will
apply the side of the label first, so you will want to print the labels sideways.
B. Installing Label Stock
The following steps will guide you through loading label stock in your printer:
Make sure power is connected and printer is on.
1. Open the Top Cover.
Label Side Out
Cor
e I.D.
Core O.D.
Roll O.D.
3”
(76.2mm)
6”
(152.4mm)
Label Stock
Lift Here

Label Stock 7
2. Lower the Roll Guide and pull it outward to make room for your label stock.
3. Remove any shipping tape from your label stock roll to ensure that it can unroll freely,
making certain that no adhesive portion is exposed. It is important to note that any
exposed adhesive surface can attach itself the inner workings of the print mechanism
and cause a media jam.
4. Place your roll of label stock on the Roll Arm and push it inward until it touches the
Roll Stop.
5. Flip up the Roll Guide and slide it inward until it touches the label stock. The Roll
Guide will automatically pull back slightly to the correct position. There should be
approximately a 1.0mm (0.040") gap between the roll guide and the roll.
Important Note: Be aware that some label stock may have a core that is slightly too large for the roll or
the labels may have wrapped unevenly causing some to stick out beyond the edge of the core.
Both of these issues can cause feeding problems.
Do Not Pinch!
Roll Arm
Roll Stop
Roll Guide

8 Label Stock
6. Pull the Movable Throat Guide outward to make room for the label stock.
7. Place the leading edge of the label stock under the "label stock" symbols on
the Throat Guides. The label stock should be placed far enough into the
throat of the printer to correctly position the Movable Throat Guide but not yet into
the printer itself.
8. Slide the Movable Throat Guide inward until it almost touches the label stock.
Important Note: The label stock should be close enough to the Fixed and Movable Thoat Guides to provide
proper guidance but not close enough to pinch the label stock. If the label stock is pinched by the
guides, poor print quality or feeding problems could result.
9. Feed the label stock further into the printer until it senses the label and automatically
feeds it through the printer. If the printer fails to feed the label stock, press the Load/
Feed button on the front panel while continuing to guide the label stock into the
printer. If the printer does not automatically grab and feed the stock or continues to
feed the stock without stopping check the Stock Sensor position or mode (Section 2C
or 2D).
C. Adjusting the Label Stock TOF (Top of Form) Sensor
If you are using label stock other than standard square/rectangular die-cut labels such as
circular die-cut labels or through-hole stock use the instructions below to adjust the
position of the label stock sensor. The sensor can be adjusted using the slide bar on the
inside of the printer. Set the
sensor position to correspond
to any point where it will
intersect with a gap between
the label stock.
Important Note:
You must adjust the TOF Sensor
before loading nonstandard label
stock.
Label Stock
895936 - 030615
Do Not Pinch!
Movable Throat Guide Fixed Throat Guide
Gap Between LabelsSensor Position

Label Stock 9
Circular Labels
If you are using Circular Labels you must adjust the TOF sensor to correspond with the
very top of the label where the circles are closest together. If the sensor is too far to the right
or the left the printer will still sense the label, but the image may be offset downward
because the printer will start printing at the wrong position. If you are using stock that has
multiple labels across make sure the sensor corresponds to a place on the stock that has a
label and not a vertical gap.
The sensor can only be moved a maximum of 58.4mm (2.3 inches) from the left side of the
printable area. This means that the maximum diameter circular label that can be printed is
4.6 inches (116.8mm). For circular labels larger than 4.6 inches in diameter, you must have a
black mark printed on the back of the label stock. This means that you must change the
Stock Sensor Mode to Reflective. The printer will now look for the black mark representing
the beginning of the next label instead of the diecut. For more information on changing the
Stock Sensor Mode see Section 2D.
Thru-Hole Labels
If you are using card stock or label stock that has a hole punch or a notch to identify a
transition from backing to label, you can adjust the Stock Sensor to position it over the
identifying mark.
Center
of Circle
1-1/8”
1/2”
Center
of Hole
Thru-Hole Labels Circular Labels
Set Sensor Bar to 1-1/8" for 2" circular label (1/8" liner edge gap).

10 Label Stock
D. Set the Stock Sensor Mode
The stock sensor mode refers to the method the printer will use to detect the print starting
position for each label. To adjust the stock sensor mode, open the PTStatus program.
PTStatus automatically installs with your printer driver and can be accessed through the
printer driver or as program that is accessible in the same manner as all other programs.
Important Note: Set the Stock Sensor Mode BEFORE loading label stock!
1. Connect the printer via USB or ethernet and turn on the power. The Stock Sensor
Mode setting is stored on printer main board so you will not be able to access it unless
the printer is turned on and properly communicating with the computer.
2. Go to Start - Programs - Primera Technology - PTStatus.
3. Click on the Alignment Tab (3rd tab from top).
4. Click on the Stock Sensor Mode button.
5. Select the Stock Sensor Mode by clicking on the graphic that most closely corresponds
to the stock you intend to install.
There are three sensor modes:
Die Cut (Default). If you are using standard die-cut labels that look similar to the graphic,
use this setting regardless of the size of the label. Also, use this setting for thru-hole label
material where a hole is punched through each label or a notch is cut in the side.
Reflective. Use Reflective for label material where a black pre-printed line (black mark) on
the back of the label stock indicates the break between labels. Black marks are required on
clear label stock rolls, or label where the label waste matrix (waste) is left on the liner. Black
marks can also be used for irregular shaped labels, circles larger than 4.6 inches or on any
stock where the print starting position can not be sensed using the label itself.
Continuous. (Sensor off) If you have continuous stock with no die-cut, reflective mark or
holes, set the sensor type to Continuous. This will turn off the stock sensor. In this mode
there is no way to set the print starting position. The printer will simply start printing the
first label and print each subsequent label immediately after that previous one. To produce
a gap between prints simply add the desired amount of white space to the end of the label
being printed.
Important Note: You must also set the Stock Sensor Position (Section 2C) so that the sensor is sensing the
correct point on the label stock.

Label Stock 11
E. Set the Output/Cut Mode
Use the Output/Cut Mode to adjust how the printer presents labels after they are printed
or if/when they are cut after printing. To adjust the Output/Cut Mode, open the PTStatus
program. PTStatus automatically installs with your printer driver and can be accessed
through the printer driver or as program that is accessible in the same manner as all other
programs.
1. Connect the printer via USB and turn on the power. The Output/Cut Mode Setting is
stored on the printer main board so you will not be able to access it unless the printer
is turned on and properly communicating with the computer.
2. Go to Start - Programs - Primera Technology - PTStatus2000.
3. Click on the Alignment Tab (3rd tab from top).
4. Click on the Output/Cut Mode button.
There are different options available which change if the cutter is enabled or disabled. If the
cutter is disabled the label present options will be available. If the Cutter is enabled the
present options are are no longer available but cut options become available.
Cutter Options:
Cut after no activity. This setting will cut at the end of a print job if the printer does not
receive another print job within one second of the last print job in the queue. You can use
this feature to cut at the end of multi-copy job, multi-page job or multiple individual jobs in
the queue.
Cut after specified number of labels. This option will cut after the number of labels
specified in the "Cut/Present After___ Labels" setting above. Change the value and then
click "Set" to send it to the printer. The quantity will change on the setting to reflect the
change.
Cut every label. This setting will cut after every label.
Cut after button press. This setting will cut after you press the Load/Feed button on the
printer. This can be used after one label or an entire job. This feature is useful if you will
not be present at the end of the print to catch the cut label.

12 Label Stock
Present Options:
Do not present. In this mode the label stock does not move after the last label is printed.
This means that part of the last label printed is still in the printer. This should be used only
if you have a label rewinder attached.
Present after no activity. This setting will present at the end of a print job if the printer
does not receive another print job within one second of the last print job in the queue. You
can use this feature to present at the end of multi-copy job, multi-page job or multiple indi-
vidual jobs in queue.
Present after specified number of labels. This option will present after the number of
labels specified in the "Cut/Present After___ Labels" setting above. Change the value and
then click "Set" to send it to the printer. The quantity will change on the setting to reflect
the change.
Present after every label. This setting will cause the printer to feed the last label printed
forward so that it and the previously printed labels can be torn off using the tear bar. If no
other jobs are sent to the printer within one second after the last label has printed, the last
printed label will present for tear off.
Present after button press. This setting will present after you press the Load/Feed button
on the printer. This can be used after one label or an entire job.

Status Monitor 13
PTStatus or Status Monitor is used to interact with the printer for gathering ink levels, maintenance,
alignment, cost calculation and several other functions.
PTStatus automatically installs with your printer driver and can be accessed through the printer
driver preferences or as a program on your Windows start menu.
1. Connect the printer via USB or ethernet and turn on the power. The Status Monitor accesses
most of the information it uses from the printer itself so the printer must be turned on and
communicating for the program to open.
2. Go to Start - Programs - Primera Technology - PTStatus2000 Once open, the Status Monitor
consist of four tabs that are arranged on the left side of the window. Each tab opens a screen that
has various similar functions. The tabs will only be displayed if the printer is idle (not printing).
• Ink Tab (First Tab). Displays ink levels, Print Head life, pauses or cancels a job, displays
print counter.
• Cartridge Utilities Tab (Second Tab). Aligns Print Head, cleans Print Head and changes the
Ink Cartridges.
• Alignment Tab (Third Tab). Adjust vertical and horizontal print alignment, changes the
Stock Sensor Mode and toggles the Output Mode.
• Cost Tab (Fourth Tab). Calculates cost per label based on last label printed.
In addition to these functions you can also click the "i" icon to access the Primera Knowledgebase,
contact tech support, gather version information or set applications options.
Section 3: Status Monitor

14 Status Monitor
A: Monitoring Ink Levels
Ink levels can be monitored at any time by using the Status Monitor. Immediately after
printing starts the Status Monitor will display the ink levels in the lower right corner of
your screen.
The print status will also be displayed on the top bar.
In the Ready mode, the ink percentages and Print Head life will be displayed, along with
four tabs and the Print Counter. The tabs will only be displayed if the printer is Ready (not
printing).
Note: If you are using multiple printers, you can switch between them using the drop down arrow at the
top of the status monitor. The title of each will correspond to the printer name as shown in Devices
and Printers.

Status Monitor 15
B. Print Head Life Gauge
Print Head life remaining is displayed in the status monitor. Hover your mouse over the
icon to display more information.
C. Using the Cost Estimator
The cost estimator is found on the last tab of the Status Monitor. The Status Monitor
automatically opens as soon as you begin printing. However, you can also access it at any
time as long as the printer is turned on and communicating by going to Start - Programs -
Primera Technology - PTStatus.
Ink cost is automatically and continuously calculated based on the black and color
cartridge costs entered. Only the last printed label cost is displayed. For reference, the
print file and date of last print is displayed at the top of the window.
• Adjust the cartridge costs according to the actual price paid for them. The estimate
does not take currency into account so you can assume that whatever value you
entered is displayed in your currency.
• Save a screen capture of the cost by clicking the disc icon.
• Print a screen capture of the cost by clicking the printer icon.
Important Note: The cost per label represents the average cost per label over an entire run of labels. This
means that the per label cost will decrease and become more accurate as the number of labels printed
increases. This is because the ink that is used for beginning and periodic cartridge maintenance is
divided into a larger number of labels.

16 Status Monitor
D. Replacing Ink Cartridges / Low Ink Warning
You can replace the ink cartridges at any time or wait for the Low Ink Warning to prompt
you to replace the cartridges. The low ink warning will display continuously at 20% or
less. When the cartridge is empty you will be prompted to change the cartridge. At the
empty point there is no way to ignore the warning. You must change the cartridge.
To change an ink cartridge, follow this procedure:
1. Open the cover. The Print Head will move to the center of the print area for easy
access.
2. Remove the cartridge by pressing inward on the corresponding cartridge.