Primera FX500E User manual

User's Manual
201017-FX500E
User's Manual
© 2017 All rights reserved
For the most recent version of this manual please visit
http://primeralabel.eu/europe/manuals.html

ii
Notices: The information in this document is subject to change without notice. NO WARRANTY OF ANY
KIND IS MADE WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. No liability is assumed for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material. This document
contains proprietary information that is protected by copyright. All rights are reserved. No part of
this document may be photocopied, reproduced, or translated into another language without prior written
consent.
Trademark Acknowledgments: Windows is a registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners.
Printing History
Edition 1.0, #201017, Copyright 2017 All rights reserved.
FCC Compliance Statement: This device complies with part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
CAUTION!
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THE UNIT TO RAIN OR
MOISTURE. TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE EXTERIOR PANELS.
NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED
SERVICE PERSONNEL. OPERATE THE UNIT WITH ONLY THE PROPER ELECTRICAL
SPECIFICATIONS AS LABELED ON THE PRINTER AND AC ADAPTER.
CAUTION!
THIS PRODUCT CONTAINS A LASER DIODE OF A HIGHER CLASS THAN 1. TO ENSURE
CONTINUED SAFETY, DO NOT REMOVE ANY COVERS OR ATTEMPT TO GAIN ACCESS TO THE
INSIDE OF THIS PRODUCT. REFER ALL SERVICING TO QUALIFIED PERSONNEL. THE
FOLLOWING LABEL APPEARS INSIDE YOUR UNIT:
CLASS 1 LASER PRODUCT LASER KLASSE 1
CAUTION!
USE OF CONTROLS OR ADJUSTMENTS OR PERFORMANCE OF PROCEDURES OTHER THAN
THOSE SPECIFIED HEREIN MAY RESULT IN HAZARDOUS RADIATION.

iii
Table of Contents
Section 1: Getting Started...............................................................................1
A. Choosing a Good Location................................................................1
B. Unpacking and Inspection ................................................................2
C. Identifying the Parts...........................................................................3
Section 2: Hardware and Software Setup ...................................................5
A. Installing BarTender ...........................................................................5
B. Installing the Printer ..........................................................................5
C. Loading Label Stock...........................................................................8
D. Adjusting the Label Stock Sensor.....................................................9
E. Loading the Ribbon..........................................................................10
Section 3: Printing..........................................................................................12
A. Adding Highlights to a Label with BarTender.............................15
B. Printing from BarTender..................................................................19
C. Sealing Labels with Clear Film.......................................................20
D. Printer Driver Settings.....................................................................20
E. Printing from other Programs ........................................................22
Section 4: Troubleshooting...........................................................................23
A. Creating a Full Bleed Print (Clear Film Sealing)..........................23
B. Cleaning the Printer .........................................................................23
C. Factory Defaults................................................................................24
D. Printer Controls and Indicators......................................................24
E. Troubleshooting by LED Indicators Diagnosis ............................25
F. Miscellaneous....................................................................................27
G. Technical Support .............................................................................28
Section 5: Maintenance.................................................................................29
A. Caring for Your Printer....................................................................29
Section 6: Label Specifications....................................................................30
Section 7: Technical Specifications.............................................................32
Index .................................................................................................................33
Important Notice:
Your FX500e will appear as Argox CP-3140L printer.
We recommend renaming the printer's name to FX500e to simplify the
workflow. To do so please follow the instructions in Section 2B, page 7.

iv

Getting Started 1
Section 1: Getting Started
THANK YOU…
… for choosing an FX500e Foil Imprinting System. The FX500e Foil
Imprinter adds brilliant, shiny highlights to your pre-printed or
blank labels.
This User's Manual is your complete step-by-step guide to quickly
and easily setting up and printing with your new Foil Imprinting
System.
A. CHOOSING A GOOD LOCATION
•Place the printer on a flat surface in a location with
adequate air circulation to prevent internal heat build up.
•Do not place the printer near heat sources such as radiators or
air ducts, or in a place subject to direct sunlight,
excessive dust, mechanical vibration or shock.
•Allow for adequate clearance in front of the printer to accommo-
date the printed label stock as it is leaving the printer to avoid
the possibility of binding or jamming of the label stock.
•Allow for adequate overhead clearance for opening the
top cover to allow easy access to the label stock and ribbons.

2 Getting Started
B. UNPACKING AND INSPECTION
While unpacking your printer, inspect the carton to ensure that
no damage has occurred during shipping. Make sure that all
supplied accessories are included with your unit. The follow-
ing items should be included:
•Foil Imprinter
•Power Adapter
•Separate Power Cord
•USB Cable
•Four sample rolls
•One Ribbon Rewind Paper Core
•Two Ribbon Core Spindle
•One Internal Label Supply Spindle with a Core Adapter
•One External Label Supply Spindle incl. External Mount
(without figure)
Save the carton and packing materials. They will come in handy when
transporting the printer.

C. IDENTIFYING THE PARTS
This illustration shows the front of the printer with its control but-
tons and LED indicator lights:
This illustration shows the input ports and power switch found on
the rear panel of the printer. "Parallel Port" and "RS-232 Serial" not
necessary, it is there because the printer was originally designed for
extended professional use.
Getting Started 3
Top Cover
Power Switch
Parallel Port USB Port Power Jack RS-232 Serial
Power LED
Ready LED
Feed Button

4 Getting Started
This illustration shows the interior view of the printer.
Media Hanger
Media Compartment
Module Release
Latch (Push)
Ribbon Pick-up Holder
Media Shields
Ribbon Supply Holder
Ribbon Supply Holder
Media Shaft
Transmissive Sensor
Print Head
Media Guides
Reflective sensor
Head-Open Sensor
Platen Roller

Hardware and Software Setup 5
Section 2: Hardware and Software Setup
A. INSTALLING BARTENDER
1. Download the installer at
http://primeralabel.eu/en/driv-
er/software-label.html
2. Double-click on the Auto-
Executable file (.exe) you've just
downloaded.
4. The on screen instructions will
guide you step-by-step through the
installation process.
B. INSTALLING THE PRINTER
1. Place this printer on a flat stable surface and make sure the
power switch is turned off.
2. Connect the printer to the host computer with the USB cable.
3. Plug the power cord into the power jack connector at the rear of
the printer, then plug the power cord into a properly grounded
outlet. Once the power cord is connected, the printer can be
switched on and off using the power switch.
4. Turn on the printer. After a few moments, Windows will tell you
it has found new hardware and displays a dialog that allows you
to install a driver. Click Cancel and do not install the driver
using this wizard.
5. Download the driver at:
http://primeralabel.eu/
en/driver/fx500e.html.
On the prompt, Windows
Printer Driver, select “I
accept…”and click "Next".

6 Hardware and Software Setup
6. Assign the directory to keep FX500e driver, (for example: C:\
Primera) and click "Next".
7. Click "Finish".
8. Select "Install printer drivers" and Click "Next".
9. On the Seagull Driver Wizard promt, select the first radio button
to attach the printer via "USB"
10. Connect the FX400e to the PC and turn it on. If the Add
Hardware Wizard appears, please cancel it.
The Wizard automatically advances as soon as the printer is
detected.

Hardware and Software Setup 7
10. Enter Printer name (i.e. FX500e) and select "do not share this
printer”, and click "Next".
Note: We recommend renaming the printer's name to FX500e to simplify
the workflow
11. Check all the data on the showing screen, if it is correct, click
"Finish".
12. After the related files have been copied to your system, click
"Finish".
13. After driver installation is complete, click "Close".
The driver should now be installed.

8 Hardware and Software Setup
C. LOADING LABEL STOCK
The inside wound or outside wound media rolls can be loaded into
the printer in the same way. In case media roll may become dirty or
dusty during shipment, handling, or storage, firstly remove the out-
side length of media, which helps to avoid dragging adhesive or
dirty media between the print head and platen roller. When loading
media, it must be placed onto the media hangers.
1. Open the Top Cover.
2. Put the Media Hanger through media supply roll, and then cen-
trally align with the two Media Shields to closely lean against
the media supply roll
3. Locate the media supply roll into the Media Compartment of
printer.
4. Push the Release Latch to open the printer module.
Media Hanger Media Shields
PUSH
Module Release
Latch (Push)

Hardware and Software Setup 9
5. Pull a short length of
media till it reaches
the Platen Roll of
printer. .
6. Press the lock of
Media Guide at the
right to adjust media
guides’ positions.
Make sure media
stays under the Media
Shaft and centrally
under both of the
Media Guides.
7. Close the printer
module and then
press firmly at the
both sides to
properly latch until
you hear a click.
8. Press the FEED
button to feed labels
out of the printer.
D. ADJUSTING THE LABEL STOCK SENSOR
If you are using label stock with black marks on its back, it may
become necessary to adjust the label stock sensor. The sensor is
situated between the paper guides in the internal of the printer.
Normally the sensor is placed in the middle where the small arrow
is pointing towards the sensor. But some label stock has its black
marks only at the rims of the linen and the sensor needs to be
moved to this position.
Media Shaft
Media Guides

10 Hardware and Software Setup
E. LOADING THE RIBBON
The following steps only apply to thermal transfer printing mode
only. Direct thermal does not need ribbon to be installed.
Note: Media and ribbon types should be matched to provide with optimal print
results. Always use ribbon that is wider than the media to protect the print
head from wear. For direct thermal printing, do not load ribbon in the
printer
1. Find the two Ribbon Core Adaptors in printer package and fix
them into new ribbon rolls from the left to the right.
2. Open Top Cover of the printer.
3. Push the Release Latch to open the printer module. Lift up the
printer module to check the Ribbon Supply Holder.
4. Install one ribbon roll and rotate it until
the notches align and lock into the left
side of Ribbon Supply hub, and then
into the right.
Note: The Ribbon Supply Holder accepts the coated
side of ribbon to be wound ink-side IN or wound
ink-side OUT.
Media Guides
PUSH
Module Release
Latch (Push)
Ribbon Supply Holder
Ribbon Supply Holder

Hardware and Software Setup 11
5. Install the other ribbon roll and rotate it until the notches align
and lock into the left side of Ribbon Pick-up hub, and then the
right
Note: The Ribbon Pick-up Holder accepts the coated side of ribbon to be wound
ink-side IN or wound ink-side OUT.
6. Close the printer module and then press firmly at the both sides
to properly latch it until you hear a click.
7. Rotate Thumb Wheel of Ribbon Pick-up Holder to remove slack
and ribbon wrinkle, and to align the ribbon on the spindles.
Ribbon Pick-up Holder
Thumb Wheel

12 Printing
Section 3: Printing
Your printer ships with a version NiceLabel Free 2017 Primera
Edition and BarTender UltraLite Primera Edition. These easy-to-use
softwares are designed to allow you to create label designs with text,
shapes or barcodes quickly and simply. The following is a BarTender
Ultralite tutorial to guide you through creating and printing a sam-
ple label.
Note: You are not required to print from the BarTender or NiceLabel software.
You can print from any application that prints to a Windows Printer. In
some cases it be even easier to print with a software that supports multiple
layers.
A. ADDING HIGHLIGHTS TO A LABEL WITH BARTENDER
1. Load a colour or metallic ribbon. For instructions see Section 2E.
2. Select "Blank Template". Click "Next".

Printing 13
3. Select "FX500e". Click "Next".
4. Select "Specify Custom Settings". Click "Next".

14 Printing
5. Select "Single item per page". Click "Next".
6. Select "No, it does not". Click "Next".

Printing 15
7. Select "Rectangle". Click "Next".
8. Set the page size, width and height to match labels installed in
the printer. Click "Next".

16 Printing
9. Check the "Picture" box to add a background photo or graphic
to your label. Click "Next". If you click "Finish", the remaining
default wizard options will be set and no picture will be added.
10. Select "Embedded Picture". Click the "File" Button to browse to
the location of your photo/graphic file. Set the Size Method to
"Stretch". Note the preview to the right. Click "Next" if you are
satisfied with the layout of the photo or graphic.