Printek FieldPro RT43 Series User manual

FieldPro/AppPro RT43
Series
Operator’s Manual
Printek, Inc.
1517 Townline Road
Benton Harbor, MI 49022
269-925-3200
www.printek.com
Printek Part Number 7091 Rev. A

ii
FCC Part 15 Class B
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try too correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and the receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with Canadian and FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment is in direct contact with the body of the user under normal operating conditions.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Part 15.21 Caution: Changes or modifications not expressly approved by Printek, Inc. could void the user’s
authority to operate the equipment.
Bluetooth Equipped Models:
For units equipped with an OEM Serial Port Adapter from connectBlue, reference FCC ID: PVH070101. For
units equipped with a Printek, Inc. Bluetooth module, reference FCC ID: B9J-0213900444.
Wi-Fi Equipped Models:
This equipment contains an OEM Wireless LAN Node Module from DPAC Technologies with FCC ID:
RTTABDB-SEDP. This device has shown compliance with the conducted emissions limits in 15.107, 15.207,
or 18.307 adopted under FCC 02-157 (ET Docket 98-80).
Battery Disposal
Only dispose of used batteries according to your local regulations. If you do not know your local
regulations, the Rechargeable Battery Recycling Corporation (RBRC) is a non-profit organization
created to promote recycling of rechargeable batteries. For more information visit www.rbrc.org.
Acknowledgments:
Printek is a registered trademark of Printek, Inc.
Bluetooth is a registered trademark of Bluetooth SIG, Inc.
O’Neil is a trademark of O’Neil Product Development, Inc.
Zebra, ZPL-II, and Comtec are registered trademarks of Zebra Technologies
EPL and IPL are trademarks of Zebra Technologies
Palm OS is a trademark of PalmSource, Inc.
PrintBoy is a registered trademark of Bachmann Software
PrinterCE is a registered trademark of Fieldsoftware Products
Wi-Fi is a registered trademark of the Wi-Fi Alliance
Windows is a registered trademark of Microsoft Corporation
All other trademarks are the property of their respective owners.
© 2004, 2009 By Printek, Inc., 1517 Townline Road, Benton Harbor, MI 49022. All rights reserved.
This manual is based on printer firmware version 6.1.d. Specifications are subject to change without notice.

iii
Read all setup and operating instructions before proceeding with operation.
Do not operate in an enclosure unless properly ventilated. Make sure no ventilation openings are blocked or
obstructed, which may result in the printer overheating.
Do not operate near a heat source.
Lesen Sie vor der Inbetriebnahme die Aufbau- und Bedienungsanleitung.
Betreiben Sie den Drucker nicht in einem kleinen, geschlossenen Raum, es sei denn dieser wird ordnungsgemäß
belüftet. Achten Sie darauf, dass die Lüftungen nicht blockiert oder versperrt sind, denn dies kann zum
Überhitzen des Druckers führen.
Nehmen Sie den Drucker nicht in der Nähe einer Wärmequelle in Betrieb.
No user-serviceable parts inside. Refer service or repairs to a qualified service
professional.
Use of genuine Printek replacement parts is required to warrant proper, safe operation.
Any alteration or modification of this device voids the user warranty and may make the product unsafe to
operate.
The print head and motors get hot during use. Wait until they cool before touching them.
Make certain the printer is disconnected from AC power before removing any covers or performing any
required cleaning or maintenance.
Connecting this printer to an ungrounded receptacle can result in electrical shock.
Never place the printer near inflammable or explosive substances. Do not operate near liquid or spill liquid into
the printer at any time.
Enthält keine Teile, die vom Bediener instandgesetzt werden können. Bitte wenden Sie sich bei
Instandsetzung oder Reparatur an qualifiziertes Kundendienstpersonal.
Die Verwendung von echten Printek Ersatzteilen ist notwendig, um ordnungsgemäßen, sicheren Betrieb zu
gewährleisten.
Änderungen oder Modifikationen dieses Geräts machen die Garantie ungültig und können den sicheren Betrieb
des Produkts gefährden.
Während des Druckens werden Druckerkopf und Motoren heiß. Warten Sie, bis sich die Teile abgekühlt haben,
bevor Sie sie berühren.
Vergewissern Sie sich, dass der Drucker nicht mehr an die Stromquelle angeschlossen ist, bevor Sie
Abdeckungen abnehmen oder das Gerät reinigen bzw. warten.
Schließen Sie diesen Drucker nicht an eine ungeerdete Steckdose an; dies kann zum Elektroschock führen.
Setzen Sie den Drucker niemals in die Nähe von feuer- oder explosionsgefährlichen Stoffen. Betreiben Sie den
Drucker nicht in der Nähe von Flüssigkeiten und lassen Sie keine Flüssigkeiten in den Drucker gelangen.

v
TABLE OF CONTENTS
Printer Operation.................................................................................................................................................1
Introduction ......................................................................................................................................................1
Battery Installation and Charging.....................................................................................................................2
Installing Print Media .......................................................................................................................................3
Control Panel....................................................................................................................................................4
Turning the Printer On and Off.........................................................................................................................5
Performing A Printer Self Test.........................................................................................................................6
Removing Printed Output.................................................................................................................................7
Using the Magnetic Card Reader......................................................................................................................7
Using The Carrying Strap.................................................................................................................................8
Printer Configuration........................................................................................................................................9
Unique FieldPro RT43 Features..................................................................................................................9
Printer Control Language Emulation.....................................................................................................9
Automatic Header/Footer/Promotion Printing ....................................................................................10
Maintenance and Troubleshooting ...................................................................................................................11
Cleaning..........................................................................................................................................................11
Battery Care....................................................................................................................................................12
Getting the Maximum Battery Life...........................................................................................................12
Charging the Battery.................................................................................................................................12
Additional Battery and Safety Information...............................................................................................12
Testing the Power Adapter and Battery....................................................................................................13
Troubleshooting..............................................................................................................................................14
Error Conditions........................................................................................................................................14
Other Problems .........................................................................................................................................14
Obtaining Service......................................................................................................................................15
Appendix A – Printer Configuration................................................................................................................17
Menu Descriptions..........................................................................................................................................17
Image Management ........................................................................................................................................18
Device Settings...............................................................................................................................................20
Advanced........................................................................................................................................................23
Print All Logos In Memory ............................................................................................................................25
Hardware Menu..............................................................................................................................................26
Appendix B – Using the Serial/USB Interface..................................................................................................29
Selecting the Serial/USB Interface .................................................................................................................30
Serial Interface Configuration ........................................................................................................................31
Appendix C – Using the Bluetooth
®
Interface..................................................................................................35
Selecting the Bluetooth Interface....................................................................................................................35
Bluetooth Interface Configuration..................................................................................................................36
Appendix D – Using the Wi-Fi Interface..........................................................................................................39
Selecting the Wi-Fi Interface..........................................................................................................................39
Wi-Fi Interface Configuration ........................................................................................................................40
Appendix E – Printer Setup Menu Summary..................................................................................................45

Table of Contents
vi
Appendix F – Mobile Setup Utility....................................................................................................................49
Installation ......................................................................................................................................................49
Mobile Setup Utility Basics............................................................................................................................51
Connecting to a Printer..............................................................................................................................51
Mobile Setup Utility Examples.......................................................................................................................53
Example: Changing the Default Font and Print Contrast.........................................................................53
Example: Changing the Wi-Fi TCP/IP Address.......................................................................................56
Appendix G – Control Panel Setup...................................................................................................................59
Control Panel Setup Basics.............................................................................................................................59
Entering Setup...........................................................................................................................................59
Using Setup...............................................................................................................................................59
Exiting Setup.............................................................................................................................................60
Control Panel Setup Examples........................................................................................................................61
Example: Changing the Default Font and Print Contrast.........................................................................61
Example: Changing the Serial Interface Baud Rate.................................................................................62
Appendix H – Power Considerations................................................................................................................63
Standby Operation ..........................................................................................................................................63
Auto Power Down ..........................................................................................................................................63
Operation Without A Battery..........................................................................................................................63
Appendix I – Print & Font Samples..................................................................................................................65
Appendix J – Specifications...............................................................................................................................69
Printer Specifications......................................................................................................................................69
Media Specifications.......................................................................................................................................71
Supplies and Accessories................................................................................................................................72
Glossary of Terms...............................................................................................................................................73

1
Printer Operation
Introduction
Thank you for purchasing a Printek FieldPro RT43 Series mobile thermal printer. Each printer is shipped with
a battery, a carrying strap, a Quick Start Guide, and one roll of receipt paper
The FieldPro series offers a variety of configurations to suit any printing environment. The RT43 prints on
receipt paper supplied in roll form up to 4.125 inches wide and includes “black mark” sensing capabilities on
the printed side of the media. All models are equipped with a “Universal Port” which supports cabled, serial
communications using an optional RS-232C or USB cable. All models also support an optional internal
Bluetooth or Wi-Fi interface. Complete specifications may be found in Appendix J on page 69.
The remainder of this chapter focuses on preparing the printer for initial use and tasks that will be encountered
during everyday use. The following chapter, “Maintenance and Troubleshooting”, describes how to maintain
the printer for optimal performance and has information on how to diagnose any problems that may occur.
For systems integrators and administrators, appendices contain detailed instructions on how to configure
printing characteristics and communications with host systems.
To begin, please refer to Figure 1 and familiarize yourself with the locations of the various features of the
printer.
Figure 1 - Printer Features
Paper Door
Tear Bar
Paper Door
Release Lever
Battery
Control Panel
Carrying Strap
Power Connector
Universal Port Cover
Right Side
Of Printer

Printer Operation
2
Battery Installation and Charging
Please refer to Figure 2. Install the battery by first placing the end of the battery where the battery contacts are
located into the printer, and then press down on the end where the release lever is located until the Release
Lever “snaps” into place.
Figure 2 - Battery Installation
The FieldPro RT43 contains battery monitoring and charging circuitry so that the battery may be charged in the
printer using an optional power adapter. Printek offers a variety of power adapters for use with 100-
240VAC/50-60Hz and 12/24VDC for vehicle applications.
The printer’s Battery Indicator, shown in Figure 3, flashes whenever the battery needs recharging.
To charge the battery, connect the power adapter to the appropriate source, and connect the output of the
adapter to the printer’s power connector.
Note: New batteries are shipped in an “uncharged” state. You must charge the battery for at least 2½ hours
prior to the first use. Maximum battery capacity is not reached until after completing a minimum of
three complete charge and discharge cycles.
Caution: Use only Printek power adapters to power your printer and charge batteries. Other power adapters
may damage the electronics and printing mechanism. Damage caused by use of a non-Printek power
adapter will not be covered by the printer’s warranty.
Release Lever
Battery Contacts

Printer Operation
3
Figure 3 - Power Connector & Battery Indicator
When the power adapter is connected, the printer’s charging circuitry will determine if the battery currently
requires charging and if so, will turn on the Battery Indicator until the battery has reached sufficient charge.
Depending on the condition of the battery, charging may take up to 2½ hours to complete. When fully charged,
the Battery Indicator will turn off.
Leaving the power adapter connected to the printer will cause the printer to continuously monitor the condition
of the battery and keep the battery charged.
For more information regarding battery charging, battery life, and battery disposal, refer to “Battery Care” on
page 12.
Installing Print Media
Each printer comes supplied with a roll of receipt paper.
Note: For maximum performance and optimum print quality, use only genuine Printek media in your
FieldPro printer.
To install media, you must release the paper door by moving the Paper Door Release Lever in the direction
shown in Figure 4 and then lift the paper door to expose the paper compartment.
Power Connector
Battery Indicat
or

Printer Operation
4
Figure 4 - Opening Paper Door
Unroll a small portion of the paper as shown, place the roll into the printer, and close the Paper Door. If the
printer is turned on, you may now press the Paper Feed Button to advance the paper and then tear it off in
preparation for printing.
Note: If you need to use a paper width other than what was supplied with your printer, please refer to the
Media Specifications section in Appendix J.
Control Panel
The FieldPro series printers are designed for simple operation with an easy to use control panel. As shown in
Figure 5, the control panel consists of three indicators and two pushbuttons. An audible tone is also used to
indicate button presses and certain error conditions. Please refer to the table in Figure 6 for descriptions of the
buttons and how to interpret the various indicator meanings.
Figure 5 - Control Panel
Paper Door
Release Lever
Power
Indicator
Power
Button
Paper Feed
Button
Error
Indicator
Battery
Indicator

Printer Operation
5
Symbol Function Status
Power Button Press to turn printer on.
Press and hold to turn printer off.
Paper Feed Button Advances paper a preset distance or to the next black
mark. Also used to clear paper error conditions.
Power Indicator
Printer is Off.
Printer is On.
Printer is in Standby. (Will wake on
receipt of data.)
Printer is receiving data and/or printing, or
is in the Control Panel Setup mode.
Battery Indicator
Battery is fully charged.
or
Battery needs to be charged.
Battery is being charged.
Error Indicator
No error.
With Alarm
Paper out. (Load paper and press Paper
Feed to clear.)
Paper out or Paper Door is open.
With Alarm
Communications error. (Power off to
clear.)
= Off = On = Slow Blink = Rapid Flash
Figure 6 - Control Panel Buttons & Indicators
Turning the Printer On and Off
Refer to Figure 5 and locate the printer’s Power Button. To turn the printer on, simply press and release the
Power Button. To turn the printer off, press and hold the Power Button. The printer will “beep” and then
power down after the button is released.

Printer Operation
6
Performing A Printer Self Test
To perform a self test, press and hold the Paper Feed Button while turning on the printer with the Power Button.
The printer will print a test page with the following information:
Note: At the bottom of the test page the
message “Press Feed For Setup
Menu” will be printed. Do not
press any buttons at this time.
After approximately four
seconds, “Setup Not Requested”
will be printed and the printer is
ready for normal use.
The internal setup menus allow
changes to be made to the
printer’s interface and printing
features. Improper changes may
make your printer perform poorly
or not at all. These menus should
only be used under the direction
of your technical support staff.
For more information, please
refer to “Appendix A – Printer
Configuration”.
Firmware Revision
& Release Date
Printer Serial Number
Device Settings
Menu Settings
Serial Interface Installed,
Not Selected
Bluetooth Interface
Installed and Selected
Selected
Interface
Settings
Current Battery Voltage
Print Head Test Pattern
Control Panel Setup Entry Instruction
Image Management
Menu Settings
MCR Installed
Current Printer Emulation Language
Advanced
Menu Settings
Current
Flash Memory
Contents

Printer Operation
7
Removing Printed Output
If all the printing is not yet out of the printer and the host has finished sending data to the printer, the paper may
be advanced for tearing by simply pressing the Paper Feed Button.
To tear the paper, pull the paper against the tear bar (a sharp edge on the paper door) at a slight angle as shown
in Figure 7, and then continue to pull the paper in the direction shown to tear it off.
Figure 7 - Tearing Off Printer Output
Using the Magnetic Card Reader
The optional Magnetic Card Reader (MCR) may be used by some applications to read information from credit
cards, drivers licenses, etc.
When the host system sends a request to the printer to enable the Magnetic Card Reader, the MCR Indicator
will light to indicate that the card may now be passed through the MCR slot, or “swiped”. Refer to Figure 8 for
the card orientation.

Printer Operation
8
Figure 8 - Using The Magnetic Card Reader
If the card is read successfully, a short beep will sound and the MCR Indicator will turn off to indicate success
as the data is sent to the host system.
If the card is not read successfully, a longer error tone will sound, the Error Indicator will light momentarily and
the reader will be re-enabled to allow the card to be swiped again to attempt a successful read.
The length of time allowed before the timeout occurs is specified by the host application program. Once a
timeout occurs, the Error Indicator will turn on momentarily and the reader will be disabled.
Using The Carrying Strap
The printer’s flexible carrying strap with multiple hook-and-loop fasteners is designed to be used in a variety of
ways to carry or mount the printer. The most common use will be to hang the printer from a belt or from the
optional shoulder strap as shown in Figure 9. To use the strap in this way, simply pull the end of the strap from
the bottom of the printer, route it around the back side of your belt and fasten the strap back on itself as shown.
You may also use this method with the Shoulder Strap or keep the Carrying Strap in its original position.
MCR Indicator

Printer Operation
9
Figure 9 - Carrying Strap on Belt or Shoulder Strap
Printer Configuration
Prior to using your FieldPro RT43, several features regarding printing characteristics and communication
parameters may need to be configured.
If you are the person who will be using the printer on a daily basis, it is quite likely that the printer has already
been configured for your use at the factory, by your own IT staff, or by the company from whom you purchased
the printer. However, if you need to configure the printer yourself, please refer to Appendix A for instructions
on how to do so.
If you have questions regarding what has been or needs to be configured, please contact your IT staff or your
systems or software vendor.
Unique FieldPro RT43 Features
Printek FieldPro RT43 Series printers support many unique features not found in other manufacturer’s printers.
This include multiple printer language emulations, generous logo storage capacity, and the ability to
automatically print headers, footers, and promotional information as described below.
Printer Control Language Emulation
In addition to Printek’s own printer control language, FieldPro RT43 printers emulate languages supported by
many other popular mobile printers. In many cases, this allows the RT43 to be a drop-in replacement for those
other printer models in a variety of applications.
Belt
Shoulder
Strap

Printer Operation
10
The table below provides examples of various brands of printers and applications, and suggests the RT43
emulation setting that would most likely produce the desired output. To set the emulation chosen, please refer
to the appendix that applies to the printer interface that you will be using in your application.
Printer Replaced Type of Application Suggested Emulation
Zebra QL Series Receipt Or Ticket Printing CPCL
Label Printing ZPL
Zebra RW Series Receipt Or Ticket Printing CPCL
Zebra Cameo Series Receipt Or Ticket Printing CPCL
Zebra Encore Series All CPCL
Zebra PA/PT Series Label Printing ZPL
Comtec Printers All CPCL
Zebra Desktop (Selected Models) Label Printing ZPL
O’Neil Microflash Series ALL OPDL (ONEIL)
Extech (All) All EXTECH (MT3)
Intermec (Selected Desktop Models) Advanced Label Printing IPL
Other Label Printing ESIM
Intermec Mobile (Oem O’Neil Models) All OPDL (ONEIL)
Toshiba Tec Desktop (Selected Models) Label Printing TEC
Monarch Desktop (Selected Models) Label Printing MPL
Figure 10 - Printer Emulation Application Chart
Automatic Header/Footer/Promotion Printing
Logos and other images may be stored in the printer and be printed on command or set to automatically print at
the beginning or end of each print job. Please refer to “Appendix A – Printer Configuration” for more
information.

11
Maintenance and Troubleshooting
Cleaning
In normal environments, the printer should be cleaned after printing a few rolls of paper or if there are voids in
the printout. For optimum performance and life, you should clean the Print Head and Platen Roller whenever
you load new paper.
To clean the printer areas as described below, use a Thermal Head Cleaning Pen and MCR Cleaning Card
available from Printek, or you may use cotton swabs moistened with isopropyl alcohol.
Figure 11 - Printer Cleaning Areas
Please refer to Figure 11 for the following instructions
•Turn the printer off. Open the Paper Door and remove the paper.
•Using a Thermal Head Cleaning Pen, clean the surface indicated on the Print Head.
Caution: Do not use sharp objects to clean the print head. This may damage the printer and require
service. Such damage is not covered under warranty.
•Clean the Black Mark Sensor below the print head.
•Clean the Tear Bar
•Clean the Platen Roller. Turn the platen roller with your finger to clean the entire surface.
•If a Magnetic Card Reader is installed, pass an MCR Cleaning Card through the MCR slot to clean the
head.
You may also experience a build up of paper dust in the printer. This may be removed using a can of
compressed air or by vacuuming.
To clean the exterior of the printer, turn the printer off and use a soft cloth moistened with a mild detergent.
MCR Slot
Print Head
Black Mark
Sensor
Platen Roller
Tear Bar

Maintenance and Troubleshooting
12
Battery Care
Getting the Maximum Battery Life
New batteries are shipped in an “uncharged” state and must be charged for at least 2½ hours prior to the first
use. Maximum battery capacity is not reached until after completing a minimum of three complete charge and
discharge cycles.
For additional information on how battery life may be conserved, or to even operate your printer without a
battery, please refer to “Appendix H – Power Considerations”.
Charging the Battery
•Plug the power adapter into a power source appropriate for the adapter being used.
•Plug the power adapter into the power connector on the side of the printer. The printer’s battery
charging circuitry will analyze the condition of the battery and begin charging it if necessary.
•If the battery is not fully charged, charging will begin and the Battery Indicator will illuminate.
•When the battery is fully charged, the Battery Indicator will turn off. Charging may take up to 2½
hours depending on the condition of the battery.
•The printer may be used while the battery is charging, but this will extend the time required to fully
charge the battery.
•The power adapter may remain connected to the printer to keep the battery fully charged and will not
cause damage to the printer or battery.
Additional Battery and Safety Information
•All FieldPro series printers us a 7.4 volt 2200mAH Lithium Ion battery.
•The recommended ambient temperature for charging is 68-77° Fahrenheit (20-25° Centigrade).
•Take the battery out of the printer when storing the printer for long periods of time. The battery
storage temperature is 40-104° Fahrenheit (4-40° Centigrade). Do not store a fully charged battery at
temperatures above this range for long periods of time or the battery may permanently lose charge
capacity.
•Do not disassemble, short circuit, heat above 80°C, or incinerate the battery. The battery may explode.
•Only dispose of used batteries according to your local regulations. If you do not know
your local regulations, the Rechargeable Battery Recycling Corporation (RBRC) is a
non-profit organization created to promote recycling of rechargeable batteries. For more
information visit www.rbrc.org.

Maintenance and Troubleshooting
13
Testing the Power Adapter and Battery
To verify that the printer’s internal battery charger is functioning properly, perform the following steps.
•Test the power adapter (100-240VAC/50-60Hz, 12/24VDC adapter) with a voltmeter to verify that its
output voltage is 9 VDC.
•Connect the power adapter to a power source and then connect it to the printer.
•Verify that the printer’s Battery Indicator is illuminated. If illuminated, the charging circuit is
functioning properly.
Note: If the battery is already fully charged, the Battery Indicator will turn off after a short time.
•After the battery has been charged for five minutes, disconnect the power adapter.
•Perform a printer Self-Test.
oMake sure the printer is turned off.
oPress and hold the Paper Feed Button while turning the printer on.
•If the printer successfully prints the Self-Test, the battery is functional. If the Self-Test does not
complete and the printer turns itself off, repeat this test with a known good battery.
•Once this test has completed successfully, allow the battery to fully charge. At the end of this time the
Battery Indicator will turn off.
If the printer and battery do not appear to successfully pass these tests, refer to the Troubleshooting section for
possible causes and solutions.
Note: This test only verifies that the power adapter, the internal charging circuit, and the battery are
functioning properly. This test does not provide a valid indication of the relative capacity of the battery
or how long it may hold a charge.

Maintenance and Troubleshooting
14
Troubleshooting
When encountering problems, the cause may be the printer or may sometimes be due to other problems with
your system. Please review the following tables to solve common problems you may encounter with your
printer. You may also visit www.printek.com for additional “FAQ’s” that may assist you.
If you are still unable to solve your problem, please contact the company where you purchased your printer
since they are most familiar with your systems. If they are unable to help you, you may contact Printek
Technical Support at [phone].
Error Conditions
Whenever the printer detects an error condition. the Error Indicator will either flash or stay on. In some cases
the audible alarm will also sound. Please refer to the following table for a list of what causes these conditions
and how they may be corrected.
Error Indicator
Possible Cause
Solution
Flashes, With Alarm Paper Out Install paper and press the Paper
Feed Button to clear the error.
Flashes, No Alarm Paper Out or Paper door not fully closed. Make sure the door is fully closed
by opening the door and closing it
again until the door “clicks”
closed. Check the platen roller for
damage.
Stays On, With Alarm Communications error. Verify communications settings in
the Interface Menu. Printer must
be turned off to clear error.
Other Problems
Problem Possible Cause Solution
Printer will not turn on. Battery not installed properly. Remove and reinstall battery
making sure the battery release
lever “clicks” when fully installed.
Discharged battery. Recharge battery.
Printer turns itself off. Auto Power Down is enabled. Change setting in Advanced Menu
as described on page 23.
Battery discharged. Replace or recharge battery.
Electrostatic discharge. May occur in extreme low
humidity conditions. Turn printer
back on with power button.
Battery Indicator does not light or
does not stay lit when power
adapter is connected.
Battery already fully charged. No action required.
Power adapter not receiving power. Check building/vehicle circuit
breakers/fuses.
Faulty power adapter. Check output of power adapter
with voltmeter. 9 VDC.
Battery not installed properly. Remove and reinstall battery
making sure the battery release
lever “clicks” when fully installed.