Printronix P7000 H-Series User manual

Quick Reference Guide
P7000, P7000HD, and P7000 H-Series

This Quick Setup Guide contains a
CD-ROM with the following materials:
•The User’s Manual
•Programmer’s Reference Manuals
•Useful utility programs
The CD-ROM is in a plastic pocket in
the back cover.
Save this guide. If you move or pack
the printer in the future, you will need to
reverse the instructions in this guide.
NOTICE

This document contains proprietary information protected by
copyright. No part of this document may be reproduced, copied,
translated, or incorporated in any other material in any form or by
any means, whether manual, graphic, electronic, mechanical, or
otherwise, without the prior written consent of Printronix.
Printronix makes no representations or warranties of any kind
regarding this material, including, but not limited to, implied
warranties of merchantability and fitness for a particular purpose.
Printronix shall not be held responsible for errors contained herein
or any omissions from this material or for any damages, whether
direct or indirect, incidental or consequential, in connection with the
furnishing, distribution, performance, or use of this material. The
information in this manual is subject to change without notice.
COPYRIGHT 2008 PRINTRONIX, INC.

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Table of Contents
Loading Ribbon And Paper ..................................................7
Loading Ribbon...............................................................7
Loading Paper (Standard Configuration) ......................10
Set The Top-Of-Form .........................................................16
Clearing Paper Jams..........................................................19
Most Frequent Problems and Solutions .............................24
Contact Information............................................................25
Printronix Customer Support Center .............................25
Printronix Supplies Department ....................................26
Corporate Offices..........................................................26
For More Information..........................................................27
Notices ...............................................................................29

Table of Contents
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7
Loading Ribbon And Paper
The following sections describe how to install ribbon and load
paper.
Loading Ribbon
Figure 1. Preparing to Load the Ribbon
1. Make sure the printer cover is open.
2. Raise the platen lever as far as it will go.
3. Close the blue tractor doors.
Blue Tractor
Door (2)
Platen Lever

Loading Ribbon And Paper
8
Figure 2. Loading the Ribbon
4. Place the empty spool on the right hub. Be sure the ribbon
feeds off the outside of the spool.
5. Press the spool down until it snaps into place.
IMPORTANT The empty spool has a barcode label on the bottom side and a
date code label on the top. Once the sensor automatically
reads and logs the ribbon barcode, the Integrated Print
Management System starts to track ribbon usage.
If you remove the ribbon during the course of its life and want
to re-install the same ribbon, be sure to place the same spools
on the correct hubs. Do not reverse the spools. Be sure to
re-install the spool with the date code label on the top onto the
right hand hub.
Right Hub
Spool

9
Loading Ribbon
Figure 3. Threading the Ribbon Around the Ribbon Guide
6. Thread the ribbon around the ribbon guide and along the ribbon
path. Be sure to thread the ribbon between the hammer bank
cover and the ribbon mask.
7. Place the full spool on the left hub.
8. Press the spool down until it snaps into place.
9. Turn the left spool by hand to make sure the ribbon tracks
correctly in the ribbon path and around the ribbon guides.
Ribbon Guide
(both sides)
Left Hub
Ribbon Spool
Ribbon Mask
A
A
Hammer
Bank Cover
Ribbon Loading
Instructions
(for future reference)

Loading Ribbon And Paper
10
NOTE: If there are ink stained fingerprints on the ribbon barcode
(located on the ribbon spool), wipe it clean with a soft cloth
or towelette moistened with alcohol.
Loading Paper (Standard Configuration)
When you start this procedure, verify that the printer cover is open,
the platen lever is raised, and the blue tractor doors are open.
Figure 4. Aligning the Paper Supply
1. Prepare the paper supply:
Cabinet Model
a. Open the front door of the printer cabinet.
b. Place the paper supply inside the printer, on the floor of the
cabinet.
c. Align the paper supply with the front label on the floor of the
printer.
d. Ensure that the paper pulls freely from the box.
e. Feed the paper up through the paper slot.
NOTE: The P7220 and P7280HD model have a metal paper guide.
Load the paper on top of this guide.
Label

11
Loading Paper (Standard Configuration)
Figure 5. Feeding the Paper Through the Paper Slot
Pedestal Model
a. Place the paper supply on the floor in front of the printer, or
on the optional paper shelf, if attached.
b. Ensure that the paper pulls freely from the box.
NOTE: Be sure the paper feeds between the two wire guides.
2. Hold the paper in place with one hand (to prevent it from
slipping down through the paper slot) while pulling it through
from above with your other hand.
3. Pull the paper above and behind the ribbon mask, which is a
silver metal strip.
Paper
Slot
Cabinet Model Pedestal Model
Paper Slot
Metal Paper Guide
(P7220 and P7280HD)
Wire
Guide (2)

Loading Ribbon And Paper
12
Figure 6. Loading Paper onto the Left Tractor Sprockets
4. Load the paper on the left tractor sprockets.
5. Close the tractor door.
Paper
Left Tractor Door
Left Tractor Lock

13
Loading Paper (Standard Configuration)
CAUTION To avoid damage to the printer caused by printing on the
platen, always position the left tractor unit directly to the left of
the “1” mark on the paper scale.
Figure 7. Using the Paper Scale as a Guide
6. If adjustment is necessary:
a. Unlock the left tractor.
b. Slide the tractor until it is directly to the left of the number
“1” on the paper scale and lock it. You can also use the
paper scale to count columns.
c. Lock the left tractor.
Paper
Paper Scale
Tractor
Tractor Splined Shaft

Loading Ribbon And Paper
14
Figure 8. Loading the Paper onto the Right Tractor Sprockets
7. Unlock the right tractor.
8. Load the paper onto the right tractor sprockets.
9. Close the tractor door.
10. Make sure the leading edge of the first sheet of paper is parallel
to the top of the tractors. If the paper is misaligned, reload it
onto the tractor sprockets until its edge is parallel to the splined
shaft.
11. Slide the right tractor to remove paper slack or to adjust for
various paper widths.
12. Lock the right tractor.
Right Tractor Door

15
Loading Paper (Standard Configuration)
Figure 9. Set the Platen Lever based on the Paper Thickness
13. Raise the platen lever all the way.
14. Turn the vertical position knob to feed the paper up into the
paper guide assembly.
15. Turn the platen stop knob clockwise or counterclockwise to
match the paper thickness. (The A-B-C scale corresponds
approximately to 1-, 3-, and 6-part paper thickness).
NOTE: The platen stop allows you to set an optimum and
consistent thickness that is not affected when opening and
closing the platen lever.
16. Lower the platen lever until it stops.
17. If necessary, press ON LINE/CLEAR to remove the “LOAD
PAPER” fault message from the display.
Platen Lever
Vertical Position
Knob
Platen Stop
Knob
A
A
Platen
Stop
Paper Thickness
Indicator

Set The Top-Of-Form
16
18. Press the PAPER ADVANCE key several times to make sure
the paper feeds properly beyond the tractors over the lower
paper guide. Feed sufficient paper to ensure the paper stacks
correctly.
19. Close the printer cover.
20. Close the cabinet door.
21. Press ON LINE/CLEAR to place the printer online and resume
printing.
Set The Top-Of-Form
Every time you load paper, you set the top-of-form (TOF) location.
This procedure must be performed the first time paper is introduced
into the printer, and every time new paper is loaded.
1. Press ON LINE/CLEAR to place the printer in offline mode.
The LCD will display “OFFLINE / QUICK SET-UP.”
Figure 10. Raising the Platen Lever
2. Raise the platen lever as far as it will go. This allows you to turn
the vertical position knob freely to align the top-of-form.
Vertical Position Knob
Platen Lever

17
Figure 11. Aligning the First Print Line with the TOF Indicator
3. Locate the TOF indicator. It is a small tab located on both the
right and left tractor doors.
4. Turn the vertical position knob to align the top of the first print
line with the TOF indicator. For best print quality, it is
recommended that the top-of-form be set at least one print line
or more below the perforation.
NOTE: For exact positioning, press the VIEW/EJECT key to move
the last data printed to the tractor area for viewing. While in
View mode “Printer in View” displays. Press the Up or
Down Arrow keys to move the paper vertically in small
increments. Pressing the VIEW/EJECT key a second time
moves the paper back to the adjusted print position. The
key works both online and offline provided that the printer is
in View mode. (This procedure is applicable for both the
cabinet and pedestal models.)
TOF Indicator
Perforation
Vertical
Position
Knob

Set The Top-Of-Form
18
Figure 12. Closing the Platen Lever
5. Lower the platen lever until it stops.
6. Press ON LINE/CLEAR to remove any fault messages (such
as “LOAD PAPER”) from the message display.
7. Press SET TOF. The top-of-form position you have set moves
down to the print position.
8. Press ON LINE/CLEAR to place the printer in online mode.
Platen Lever

19
Clearing Paper Jams
IMPORTANT Be careful when pulling any paper backwards through the
paper path, especially when using label stock. If you are not
careful, labels can detach and adhere to the printer within the
paper path, where only a service representative can remove
them.
Figure 13. Raising the Platen Lever
1. Open the printer cover.
2. Raise the platen lever as far as it will go (see Figure 13).
Tractor Door
Platen Lever

Clearing Paper Jams
20
Figure 14. Clearing a Paper Jam
3. Open both tractor doors.
4. Inspect the paper path and tractors for jammed or torn paper.
Remove any pieces of paper by turning the vertical position
knob (see Figure 2).
5. Check that the ribbon mask has not been bent in such a way as
to block the paper path. If the ribbon mask is damaged or bent,
contact a service representative.
6. Check the paper path between the face of the platen and the
ribbon mask for pieces of torn paper and ribbon lint.
Paper
Tractor Door
Vertical
Position Knob