Pro-Aqua PRO-WELL-1E User manual

I N STAL L AT I O N G U I D E
WHOLE-HOUSE WELL WATER FILTRATION | PRO-WELL-1E
PURE WATER. NOTHING ELSE.

Purchaser Name: ___________________________
Email: _________________________________
Phone: _________________________________
Address: ________________________________
______________________________________
City: __________________________________
State: __________________________________
Zip: ___________________________________
Order Number: ____________________________
Order Date: ______________________________
Serial Number: ____________________________
Place of Order: ____________________________
Don’t miss out on
TWO (2) FREE YEARS
of additional system coverage
1. Locate the serial number on the system.
2. Visit www.proaquawater.com/warranty-reg
3. Enter your purchase and serial number information.
The PRO-WELL-1E includes a two-year warranty. Register your product within 60 days from time
of purchase to add an additional two years of protection covered under our PRO+AQUA warranty.
No time to go online?
Let our PRO+AQUA Certied Tech Team do the work for you. Simply follow the steps below and
in 2-3 working days we’ll send you conrmation of your product being registered.
Registration with your mobile
device is easy.
1. Fill out the form by handwriting
your info.
2. Take a picture of the form with
your device.
3. Scan the QR code with your
device camera and click the
banner that appears.
4. Attach the picture of the form
to the email that opens.
5. Hit Send and you’re DONE!

PURE WATER. NOTHING ELSE.
CONTENTS
INSPECTION & PREPARATION ....................................................... 4
PRODUCT DIMENSIONS ......................................................................7
PRE INSTALLATION ................................................................................8
BYPASS SETUP ......................................................................................... 9
VALVE INSTALLATION ..........................................................................10
SYSTEM INSTALLATION .....................................................................12
VALVE PROGRAMING ...........................................................................14
ADVANCED SETTINGS ....................................................................... 18
FEATURES & DISPLAY ...................................................................... 22
INSTALLATION DIAGRAM ................................................................ 26
ADDITIONAL INFO ................................................................................28
SYSTEM TROUBLESHOOTING .....................................................30
LIMITED PRODUCT WARRANTY ...................................................31
SECTION PAGE

PRO+AQUA ltration systems are designed in California, USA and are made from high quality,
commercial grade lters and components.
Components List:
!
System Inspection Before Starting
Please take the system and all the components out of the box. Inspect the system and all the connection ttings
carefully, make sure nothing was damaged during shipping. If any part is cracked or broken, please do not proceed
with the installation and contact PRO+AQUA or your distributor for support.
Record the date of purchase in your manual for future reference:
Date of purchase:
IMPORTANT!
Before installing - Please read the entire manual and become familiar with instructions and parts
needed before proceeding with the installation.
Inspection & Preparation
Have questions? Call 1-800-980-3335
1/2” Drain Line Tube
(15 ft)
Electronic Valve
Meter
Stainless Steel
Bypass Valve
2 - Metal Clips
& 2 - Clip Screws
Brass Quick Connect
Adapters
Media Tank (Pre-lled)
Riser Tube & Bottom
Distributor (Pre-installed)
2 - 18” Flex Hoses
Upper Basket
Adapter Coupling
AC Power Supply
O-Ring Lubricant1” Yoke
2 - 1” Fittings
4

1. Water Temperature Parameters
System must not be installed at an area where it is exposed to direct sunlight and must be protected against freezing
and extreme heat.
• Maximum: 100 °F (37.8 °C)
• Minimum: 40 °F (4.4 °C)
2. Water Pressure Parameters
The maximum allowable inlet water pressure is 125 psi. If daytime pressure is over 80 psi, night time pressure may
exceed the maximum allowed water pressure. Use a pressure reducing valve (PRV) to reduce the pressure if needed.
• Maximum: 80 psi (5.98 kg/cm²)
• Minimum: 20 psi (1.406 kg/cm²)
3. Pre-installation & Environment Checklist
• Do not use with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or
after the system.
• Properly ground to conform with all governing code and ordinances. Use only lead-free solder and ux for all
sweat-solder connections as required by state and federal codes. DO NOT SOLDER WHILE SYSTEM IS CONNECTED.
• Place the system as close as possible to the pressure tank (well system) or water meter (city water).
• Place the system as close as possible to a oor drain, or other acceptable drain point (laundry tub, sump, standpipe, etc.).
• Connect the system to the main water supply pipe before the water heater. Do not run hot water through the system.
Temperature of water passing through the system must be less than 100 °F.
• Place system in a place where water damage is least likely to occur if a leak develops.
• An electric outlet with 120 volt is needed within 6 feet of the system. The transformer has an attached 8 foot power
cable. Be sure the electric outlet and transformer are protected from moisture and water.
• If installing in an outside location, necessary steps must be taken to assure the system, installation plumbing, wiring,
etc., are protected from the elements and contamination sources.
• The system tank should be located close to a drain to prevent air breaks and back ow.
• System should be installed with a vacuum breaker to avoid damage to tank.
System Operation Parameter and Installation checklist
IMPORTANT!
Additional tools may be required if modication
to home plumbing is required.
IMPORTANT!
The following condition for feed water supply must be met or warranty will be void and manufacturer
assumes no responsibility for damage to system or property.
Inspection & Preparation
Required Tool List for System Installation
• Channel locks
• Adjustable wrenches
• Screwdriver
• Teon tape
• Razor knife
!
!
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5

Inspection & Preparation
CORRECT CORRECTINCORRECT INCORRECT
Installation Safety Guide
• Handle with care when moving the water ltration system. Do not turn upside down, drop, drag,
or set on areas with sharp protrusions.
• The system works on standard 120v power plug only. Do not use any other transformer except the
one that is included with the system.
• Transformer must be plugged into an indoor 120 volt, grounded outlet only.
• All tanks have level adjusting tank bases. These tanks are designed to work with a “oating”
base. This allows the tank to be leveled on any surface. Some applications may not have a level
surface to place the tank. The oating base allows the tank to be leveled within the base and
ensures proper operation. Sometimes the base can shift during shipping. It can be adjusted
back by lifting the tank up no higher than 5” - 10”, and letting it drop to help level the base.
Have questions? Call 1-800-980-3335
6

Product Dimensions
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PRO-WELL-1E
A. Total height: 55”
B. Tank width: 9”
C. Tank height: 48”
D. Tank base: 9.5”
7

Pre Installation
IMPORTANT!
Locate and test the main water supply valve to the home before installing the system. If the main water
supply valve fails to shut off the water completely during the test, we recommend contacting a licensed
plumber to x the valve before starting the installation.
WARNING!
If the system is installed on a metal (conductive) plumbing system, i.e.. copper or galvanized metal, the
plastic components of the system will interrupt the continuity of the plumbing system. As a result, any
arrant electricity from improperly grounded appliances downstream or potential galvanic activity in the
plumbing system can no longer ground through contiguous metal plumbing. Some homes may have been
built in accordance with building codes, which actually encouraged the grounding of electrical appliances
through plumbing. A grounded “jumper wire” bridging the equipment and reestablishing the contiguous
conductive nature of the plumbing system must be installed prior to your system use.
WARNING!
Electric hot water tanks: Turn off the power to the unit rst to avoid damage.
Well water: Power off the well water pump and then shut off the main water supply valve.
Shut Off Main Water Supply
!
Have questions? Call 1-800-980-3335
OFF
MAIN WATER LINE
Locate the main water supply valve
to the house and turn off.
8

1
Bypass Assembly & Installation
Depending on your installation, we have provided various connection options in 1” and 3/4”.
Installation using 1” NPT ttings
Apply teon to the ttings (included) and install to
the bypass valve using an adjustable wrench.
Installation using 18” ex hoses
A: Lubricate the O-rings on the adapter couplings to
avoid any leaks.
B: Attach the bypass valve onto the control head by
pressing it onto the adapter couplings.
C: Secure the bypass to the valve using the screws
and metal clips.
Installation using 1” or 3/4” quick connect adapters
Apply teon to the quick connect ttings (included) and
install to the bypass valve using an adjustable wrench.
Bypass Setup
2
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NPT FITTINGS
BYPASS VALVE
TEFLON TAPE
AREA
QUICK CONNECT
ADAPTERS
TEFLON TAPE
AREA
BYPASS VALVE 1” NPT FITTINGS 18” FLEX HOSES EITHER 1” OR 3/4”
QC ADAPTERS
9

3
2
4
1
Lubricate both O-rings on
the bottom of the control
valve (inner and outer).
Install the upper basket
on the bottom of the
valve by lining up the
tabs, pressing in, then
turning the basket
counterclockwise to
lock it in place.
Valve Installation
Have questions? Call 1-800-980-3335
LARGE
O-RING
SMALL
O-RING
UPPER
BASKET RISER
TUBE
TABS
Lubricate the rim of the riser tube
located on the opening of the tank.
Place the upper basket on the
riser tube and push the valve
down to the tank and thread
the valve on the tank by
turning it clockwise.
Be sure not to
cross-thread the
valve on the tank.
The valve should
thread easily in the
tank. If not, it may
be cross-threaded.
LUBRICATION
AREA
10

5
Hand-tighten the valve then snug it further by
lightly tapping it with the palm of your hand.
DO NOT over-tighten or use tools to tighten
the valve or damage could occur.
Valve Installation
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11

System Installation
2
Locate the included drain hose. Using a sharpie, mark 1/2” from the end
of the drain hose. Connect the marked end of the drain hose into the quick
connect drain port on the valve until it reaches or passes the 1/2” mark
(remove locking clip before pushing hose in). Run the drain hose to the
nearest laundry tub or drain. This can be ran up overhead or down along
the oor. Drain hose should be a minimum of 1/2” in width. If running the
drain line more than 20 ft linear, it is recommended to increase the hose
size to 3/4” and be sure there are no sags in the hose all the way to the
drain destination.
NOTE:
A direct connection into a waste drain is not recommended. A
physical air gap of at least 1.5” Should be used to avoid bacteria and
wastewater traveling back through the drain line into the system.
*
Have questions? Call 1-800-980-3335
This system includes both 1” & 3/4” quick connects, 1” & 3/4”
male NPT, and 1” female NPT ttings, as well as 2 stainless steel
ex lines 1” x 18” connection options. Determine the best options
for your installation. It is recommended that these connections
be made using teon tape. Plumbers putty can be used to prevent
leaks. The inlet and outlet can be identied on the bypass valve
by looking at the arrow directions on top of the bypass valve. The
arrow pointing toward the valve is the inlet and the arrow pointing
away from the valve is the outlet.
A: Apply teon tape onto the inlet and outlet ttings.
B: Connect the inlet and outlet of the system using included 18”
ex hoses.
C: Connect the “IN” ex line to your incoming water line. Connect
the “OUT” ex line to your “IN” line for your home. All piping should
be secured to prevent stress on the bypass valve and connectors.
1
Connecting the System
1” NPT
FITTINGS
TO HOME
FROM SOURCE
18” FLEX
HOSES
TEFLON TAPE
AREA
DRAIN
HOSE
LOCKING CLIP
1/2”
IMPORTANT!
DO NOT SOLDER WHILE SYSTEM IS CONNECTED. Any solder joints being soldered near the valve must be done
before connecting any piping to the valve. Failure to do this could cause unrepairable damage to the valve.
!
12

System Installation
3
A: Place the unit in the bypass position.
B: Slowly turn on the main water supply to the system.
C: Locate and the nearest faucet to the system and remove the faucet screen or any ttings on
the faucet spout.
D: Turn on the cold water for 10 minutes to ush air, loose media, and foreign material resulting
from the plumbing work. It is normal to see black media in the water.
E: Make sure there are no leaks in the plumbing system before proceeding. Close the water tap
when water runs clear.
IMPORTANT!
The system is not ready for service until you complete the Valve Programing
section in the following pages.
!
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BYPASS
POSITION
SERVICE
POSITION
13

Valve Programing
The back light on the screen will go off
automatically after one minute if no
buttons are pressed. To light it up again
press any button on the touch pad.
A. Time of day
B. Status
C. Time remaining
D. Backwash mode timer
Setting Button
1. Enter into setting menu.
2. Conrm the current setting, and
enter into the next step.
3. When used simultaneously with
up button, it will enter into master
programming.
Up / Down Buttons
1. Adjust current settings.
2. Go one step forward or backward.
Cycle Button
1. Save the setting and return to service.
2. Enter into Queued Backwash mode.
3. A long press for 5 - 6 seconds will
initiate an immediate regeneration.
4. Terminate the current backwash step
and goes to the next step.
Buttons Overview
Display Overview
Overview:
Have questions? Call 1-800-980-3335
14

Valve Programing
1
System Startup
A: Plug the power transformer into an approved power source. Connect the power cord to the
valve. When power is supplied to the control, the screen will display the time of day, time
remaining and the mode.
B: Press and hold the CYCLE button for 5-6 seconds. The valve will display “GOTO BW” and will
continue to move until it reaches the backwash cycle.
C: Once the valve is in the backwash (BW) cycle the display will show a time value (15). Slowly
open the bypass valve to “service” position to allow water to enter the unit. Air from the tank
will begin to push out of the control valve drain. Allow all air to escape from the unit before
turning the bypass fully open. If there is a large “knocking” sound, the water is being fed too
quickly and should be slowed. Once there is a steady stream of water coming from the system
drain with no air coming out, allow water to run until the cycle completes.
A: When the backwash cycle is complete, the valve will advance to the brine draw (BD) position
then to the (RR) position. The display will show the (Rapid Rinse) cycle, allow the water to run
for the entire rinse cycle.
B: When the rinse cycle is complete, the valve will advance to the “BF” then the “SR” position.
C: When the cycles complete, the valve will automatically advance to the service position. Open
the nearest treated water spigot or faucet (remove faucet screen to prevent clogging) and allow
the water to run until clear, close the tap and replace the faucet screen.
2
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15

Valve Programing
Setting Time of Day
3
A: Press SETTINGS button and UP
button simultaneously to enter into
programing mode.
Press the SETTINGS button to
accept and continue.
B: Press UP or DOWN buttons to
change hours.
Press the SETTINGS button to
accept and continue.
C: Press UP or DOWN buttons to
change minutes.
Press the CYCLE button to accept
and complete the setup.
– OR –
Press the SETTINGS button to accept
and continue to Advanced Settings.
Default setting 12:00 (24 hours)
FLASHING
FLASHING
FLASHING
Have questions? Call 1-800-980-3335
16

Valve Programing
Congratulations!
Your system is ready for use. Please document the system
installation date and maintain the system at its
recommended interval.
In the following pages, you will nd the Advanced Settings
section. Continue to this section only if you require a
special application or customization.
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*
17

Advanced Settings
NOTE:
The following settings have been pre-set from the factory and are only meant for special application that
requires customized settings. Continue only if you require customization of the following settings.
NOTE:
Meter and Meter Delay
options are not used.
There is no need to
set them.
1
Setting the Valve Mode
Default setting is “Timer”.
Press the SETTINGS button
to enter sub menu.
A: Press UP or DOWN
buttons to change
mode.
Timer (default setting)
This mode counts down.
Meter (Not Used)
(Regenerate Immediately)
This setting is not used.
Meter Delay (Not Used)
(Regenerate at 2 am night
of reaching capacity.) This
setting is not used.
B: Press the SETTINGS
button to accept and
continue.
Set To Timer Mode (T)
FLASHING
FLASHING
FLASHING
FLASHING
*
*
Have questions? Call 1-800-980-3335
18

Advanced Settings
A: Press UP or DOWN
buttons to change mode.
B: Press SETTINGS to go to
hours.
C: Use UP and DOWN buttons
to adjust hours.
D: Press SETTINGS to accept
and continue.
Press SETTINGS button to
enter sub menu.
Adjust Timer Schedule
FLASHING
FLASHING
FLASHING
(DEFAULT)
FLASHING
2
Backwash Time and Hours Override
(Change only if needed.)
Timer Mode
Default: 2:00 AM every 072 hours.
Hours Override range: 3, 4, 6, 8, 12 hours,
then every 24 hours (24, 48, 76,…)
See below to adjust.
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19

Advanced Settings
Setting the Backwash Time
3
A: Press UP or DOWN buttons to
change backwash time (Minutes).
Range: 0 - 999
C: Press the SETTINGS button to
accept and continue.
B: Press the SETTINGS button to
accept and continue to next digit.
Set the Time
FLASHING
FLASHING
FLASHING
FLASHING
Have questions? Call 1-800-980-3335
Press SETTINGS button to enter
sub menu.
Default setting is 015. See below
to adjust.
20