Proluxe Dp2000 User manual

Operations Manual

Endurance X2 Dual Heat Manual Dough Press

Model #: DP2000



WWW.PROLUXE.COM

Version: 101417



Congratulations on your selection of

the Endurance X2 Manual Dough

Press. Proluxe is a leading

manufacturer of food preparation

and cooking equipment designed for

the most demanding commercial

kitchens. Proluxe equipment is a

result of the highest quality

engineering and time-tested design.



This manual includes installation,

operation, and maintenance

procedures for your new Endurance

X2 Dough Press. Please read this

manual carefully and keep it with

your machine for proper operation

and lasting service.



I N S T A L L A T I O N



Domestic

Use a separate 15 amp AC circuit. Only

industrial extension cords with proper wire

size should be used; size 16/3 wire for

distance up to 25 feet, and size 14/3 for

distance up to 50 feet.



International

Use a designated 16 amp AC circuit. Only

industrial extension cords with proper wire

size (2.5 sq. mm) shall be used. Make sure

there is a proper electrical wall outlet located

within reach of the cord and plug attached to

the press.



Then place the dough press in an area which

allows for “swing clearance” of the lower

platen. The machine requires a vertical

clearance of 33” from the bottom of the

machine to the top of the pull handle shown

in FIG. 1.



FIG. 1



Limited Machine Warranty

Proluxe warrants this dough press machine,

when operated under normal conditions, to

be free from manufacturing defects in

material and workmanship for a period of

one year on parts and labor from the invoice

date.



This warranty will be effective only when

Proluxe authorizes the original purchaser to

return the product to the factory in Perris,

California freight prepaid and only when the

product, upon examination, has proven to be

1

defective. This warranty does not apply to

any machine that has been subjected to

misuse, negligence or accident. Proluxe shall

not be liable for the injury, loss or damage,

direct or consequential, arising out of the use

or the inability to use the product. No claim

of any kind shall be greater in amount than

the sale price of the product or part to which

claim is made.



This is the sole warranty given by the

company, it is in lieu of any other warranties,

expressed or implied, in law or in fact,

including the warranties of merchantability

and fitness for a particular use, and is

accepted such by the purchaser in taking

delivery of this product.



S P E C I F I C A T I O N S



Electrical:

240V/50-60Hz/3000W/12.5Amps

Requires 30 AMP outlet



Also available; specify when ordering:

●Voltage: 240/208

●Amps: 12.5/22

●Watts: 3000/4600



Includes: 72” NEMA 6-15P approved cord

and plug.



Shipping Weight:

180lbs. (82kg.) – DP2000



Familiarize yourself with the controls and

operating mechanisms before using the

Endurance X2.



(A) Pull-down pressing handle for raising

and lowering the upper platen. This

action forces the closing of the platens.



(B) Thickness control dial.



2

(C) On/Off button. The green light

above the button will illuminate when

powered on.



(D) Control Panel (See control board

operations)



(E) Handle for swing-out platen.



(F) Upper Platen



(G) Lower Platen



(H) Handle Adjustments (See tightening

the pull-down handle.)



Your dough press is equipped with a set of

rubber mounting pads.



If you would prefer a set of legs which would

raise your machine off the table 4 inches.

Please contact sales at [email protected] for

a set. Shipping charges may apply.



S A F E T Y S U M M A R Y



Warning

In case of power cord damage, do not

attempt to repair or replace the power cord.

Please contact the manufacturer or the local

distributor.



Avoid touching hot surfaces while operating

the machine.



Caution

During normal operation, the base of the

machine must be installed or placed above

the wall socket.



When servicing or cleaning the machine,

make sure that the power cord is removed

from the wall socket.



O P E R A T I O N T E M P E R A T U R E

& T I M E R C O N T R O L



FIG. A



Solid State Controller

This controller has three (3) control features:

1. Temperature – May be set from

100°-425°F (38°-163°C) Factory default is

200ºF.



2. Time – Time may be set from 1 second to

10 minutes.



3. Counter – Cycle counter counts the

number of applications from 1 to 9999 (see

additional Notes – Counter).



4. “2 Lower” (Fig. A) Refers to models using

upper and lower heated surfaces.



Controller Operation

1. Viewing the Modes of Operation:

To view the set points of temperature, timer

and counter, press MODE button to view the

desired mode of operation.



2. Changing Temperature:

3

Press MODE button until temperature is

displayed.



Press and hold SET button while pressing the

UP (↑) and DOWN (↓) arrow buttons to

desired temperature setting.



Fahrenheit/Celsius Conversion:

The temperature controller can be

programmed to display either ºF or ºC. Press

the MODE button until the temperature is

displayed . Then push a hold the SET button

for 10 seconds.



3. Changing Time:

Press MODE button until time is displayed.

Press and hold SET button while pressing the

UP (↑) and DOWN (↓) arrow buttons to

desired timer setting.



4. Resetting the Counter:

Press MODE button until the

counter is displayed.



To reset the counter (# of cycles),

simultaneously push UP (↑) or DOWN (↓)

arrow buttons (approx. 5 seconds).



D O U G H P R E S S I N G

O P E R A T I O N S



Setting Crust Thickness Control:

The thickness is determined by dough

weight and temperature setting on each

platen. Setting crust thickness is as

simple as the twist of a dial The thickness

adjustment dial can be located on the top of

the machine.



Pressing Dough:

For best results, your dough should be

proofed before pressing, but it will also press

directly out of your refrigerator. Flour is not

required to press a crust and should not be

dusted on any part of the machine.



1. Check to see if you have the correct type

of electrical current or serious damage could

occur.



2. Press the power button, the green light

above will illuminate when powered on.



3. Set your desired temperature on the

control panel by using FIG. A and the

instructions above. We recommend a

temperature of 150ºF. Testing with your own

dough may desire a different setting.



Note



: Heat is provided in the upper platen is only

for purposes of enabling the dough to flow more

rapidly in the pressing cycle. The heat IS NOT

intended for baking



.



4. Set the thickness control which is located

on top of the machine. You can adjust this

control to your needs and requirements.



Note



: Diameter and thickness is determined

through experimenting with your own dough

and is a product of dough weight, temperature,

pressing time, and thickness setting.



5. Swing open the lower platen and

apply a quick spray of a good

water based food release on the lower

platen.



6. Place your pre-portioned ball of dough in

the approximate center of the lower platen.

Add another light spray to the top of the

dough ball.



4

7. Close the platen and pull the handle down

to begin pressing.



8. Hold the handle down and the timer will

actuate and, when the time cycle is

completed. Pull the handle back to starting

position and remove your product.



9. Remove Remove the finished product by

rotating the lower platen until you have

proper space to remove your dough.



10. Remove the crust, place on a pan or peel,

add toppings and bake.



A D D I T I O N A L N O T E S



Tightening the Pull-down Handle

The pull-down pressing handle requires

adjustment periodically to prevent it from

free falling. Whenever the handle becomes

loose it can easily be tightened.



1. Using a 3/16” hex shaped Allen

wrench, insert in key slot located on

the right beneath the upper shroud.



2. Tighten until the press action of the

handle becomes firm.



R E C O M M E N D E D S E A S O N I N G

& C L E A N I N G P R O C E D U R E S



Before use you must properly season

your platens to prevent your dough from

sticking.



Tools Required:

●Food release

●Soapy water solution

●Washcloth

●Paper towels



DO NOT use steel wool or harsh abrasives, it

will you will cause costly damage.



1. Before cleaning make sure the

unit is turned off.



2. Spray lower platen with approved

food release/oil spray.



3. Wipe oil across lower platen with

paper towel.



4. Wipe oil across upper platen.



5. Mix a warm dish soap and water

solution.



6. Soak washcloth and wring to

remove excess water.



7. Wipe lower and upper platen with

damp cloth.



P R E V E N T A T I V E 

M A I N T E N A N C E 



Proluxe machines are relatively maintenance

free. For a long lifespan, the following

preventative maintenance should be

followed:



Daily Care:

1. Platens: Turn your machine off and allow

to cool down before attempting to clean.

These platens should only be cleaned with

5

mild soap and warm water then wiped off

with a clean, soft cloth or soft sponge.



2. Exterior surfaces: Wipe daily with mild

soap and warm water will do the job quite

nicely.



DO NOT use ice or cold water to cool the

unit down. This can cause platen to warp.



Piston Maintenance:

In order to ensure pop and trouble free

operation of the press piston, it is important

that the machine be lubricated once every

three months, under normal operation. High

volume users may require more frequent

lubrication.



Please follow these instructions:



1. Locate the grease port on the

machine. Machines will pull down

arms has a single grease port located

below the upper head on the right

side of the vertical post.



2. Place grease gun head against grease

port and apply enough pressure to

allow gun head to engage the grease

port.



3. Squeeze handle of grease gun. This

will force the grease into the piston.



The lubricant use must be USDA-H-I

authorized for food machinery. This lubricant

can be ordered through Proluxe, part #

110-002.



Service Problems:

Contact our factory at (800) 624-6717 (U.S.

only) or approved service agency. When

contacting the factory for information, parts

or service instructions, please provide the

serial number of the machine be provided.

This number can be found on the serial plate

located on the rear of the machine.



6



Endurance X2 Troubleshoot Guide - Model #: DP2000



Problem

Cause

Action

Ref #

Power button on

digital controller face

is depressed but

doesn’t turn on.

1. Power cord is not plugged in.



2. Circuit breaker is tripped off in the

site's breaker box.



3. Transformer has taken an

electrical surge and is damaged.



4. Check voltage on the secondary

side of the Transformer. If you read

12VDC then you are receiving

voltage to the controller.



5. Possible blown fuse.



1. Plug the power cord into wall

receptacle and power button.



2. Reset circuit breaker that the

grill is plugged into. Depress

Power Button to turn on.



3. Replace Transformer after you

check secondary side of

transformer. If working properly,

you should receive 12vdc.



4. Replace controller. Controller

should be on once the power

button is depressed.



5. Replace fuse.



68



-----



91



85



105

Digital controller's

LED's are scrambled

or randomly erratic.

If when turning on,

the display will first

go to segment check

1. Possibly a component on the

Digital controller is damaged.



2. Control needs to reset.

1. Replace digital controller.



2. While unit is on unplug unit,

wait for 1 min. Then plug machine

on again and depress the power

button.



-----



85

Digital controller on

startup goes through

LED segment check

(8888) then to

version # and then

loops back to to the

above reboot.

The relay driver on the digital control

may be blown.

Replace digital controller.

85

Digital display shows

PROB. No heat on

upper platen.



Sensor lost it's continuity as shown

on a muti-meter.

Disconnect prob that is open (no

continuity as shown on a multi-

meter. Must replace sensor

(RTD). Do not cut and splice new

sensor. Install new 2000 ohm

RTD sensor to under side of heat

platen and reconnect to the

controller.



41

7

When depressing the

tactile button on

digital controller,

nothing happens.



The tactile buttons under the overlay

may be not close enough to activate.

Same goes if the buttons are already

pressed by overlay without

depressing button.



Carefully (no too much at one

time to avoid fracturing the

traces on the controller) tighten

the nuts on the back of the

controller until button activate.

Same goes in reverse if buttons

are held down by the overlay.



Digital display shows

relay and particular

zone is overheating.

Beeper not

functioning or

intermittent beeper

sound.



1. The relay on the switched side is

not opening to regulate temperature.



2. Beeper on digital control board

failed.



1. Replace the relay.



2. Replace digital controller board

92



85

If setpoint is reached

but slightly off in

temperature.

Offset may need to be calibrated and

adjusted.

Call (800) 624-6717 ext. 129 for

instructions.



Heater platen

overheating

If the relay (depending on the year of

the model) on the coil side are

receiving 12vdc indicates the

controller is functioning properly. On

the switching side of the relay, is

there 120 vac going to the heater in

question. If there is no voltage on

the to the switching side of the relay

to the heaters, the relay is not

working properly.



Replace relay If the controller's

heat-on LED is not lit indicating

the controller is working

properly.



92

Dough not having

same thickness

across the press

dough.



Adjust upper platen for level press

Underneath the housing there is

4 stacked hex bolts sitting over

the upper platen attached to the

arm. The top bolts are called

locking bolts. The 4 larger hex

bolts below are adjustment bolts.

Break free the 4 locking bolts.

With an open end wrench adjust

the bolts (1/8 turn at a time).

After testing, tighten the locking

bolts making sure not to move

the larger adjustment bolts

11



And



12



8



9



10

Endurance X2 Part List - Model #: DP2000



ITE

M #

DESCRIPTION

DP2000B

240 ~ AC

DP2000LB

240 ~ AC

DP2000E

240 ~ AC

DP2000LE

240 ~ AC

DP2000TB

240 ~ AC

DP2000TLB

240 ~ AC

DP2000TE

240 ~ AC

QT

Y

1

HOUSING MACHINED

110178154

2201

110178154

2201

110178154

2201

110178154

2201

110178154

2201

110178154

2201

110178154

2201

1

2

STRAP, TENSION ASSEMBLY

11041663

1

3

CABLE STRAIN RELIEF

3231

1

4

SCREW, SOCKET FLAT

HEAD,1/4-20 X 3/4

SF142034

1

5

HANDLE SOCKET

11016650

2

6

WASHER, WAVE .505 I.DX.750 O.D,

X .045

5806282

1

7

CLIP "E" RETAINING 1/2"

MPSC240

1

8

SCREW, ROUND HEAD 4-40 X 3/4"

SR44034

2

9

SCREW, SET 1/4-20 X 1/4"

SST142014

3

10

GEAR RACK

1109380

1

11

PISTON ASSEMBLY

11018974

1

12

BOLT, LEVEL ADJUSTMENT

1109367

4

13

BOLT, HEX 5/16-18 X 1 3/4

BH5161813

4G5

BH5161813

4G5

BH5161813

4G5

BH5161813

4G5

BH5161813

4G5

BH5161813

4G5

BH5161813

4G5

4

14

KNOB, SWING AWAY

110017

1

15

HANDLE, SWING AWAY

110230045

01

110230045

01

110230045

01

110230045

01

110230045

01

110230045

01

110230045

01

1

16

CAP VINYL (ADJUSTMENT

SCREWS)

SC0687

4

17

SCREW, SET 1/4-20 X 3/8"

SST142038

8

18

ASSEMBLY, BASE

110619110

1

110619110

1

110619110

1

110619110

1

110619110

1

110619110

1

110619110

1

19

SHIM, GEAR RACK

110144120

1

20

COVER PLATE, BASE

11010954

1

21

DETENT, PLUNGER SPRING 3/8-16

MPSP134

1

22

RUBBER LEG (ADJUSTABLE)

N/A

110288204

N/A

110288204

N/A

110288204

N/A

1

24

POWER CORD

110969175

110573175

110969175

110573175

1

25

ORING #2-238 N-70, PISTON

238N70

1

26

WASHER, STEEL .311 O.D. X .150 I.D.

X .20 THK

311150019

4

27

MARKER STRIP TERMINAL BLOCK

ARM, #2 SINGLE

MS6992

1

28

SCREW, SET 8-32 X 1

SST8321

1

29

HANDLE, PRESSURE APPLY

1109390

1

30

ARM MACHINED

DP1062101

1

31

SCREW, PHILLIP PAN HEAD 8-32 X

1/4

SP83214

4

32

GEAR BAR

1109361

1

11

33

COLLAR, GEAR BAR

11013183

2

34

CLAMP, CABLE 1/2

CC12

2

35

SCREW, PHILLIPS PAN HEAD 8-32 X

3/8

SP83238

6

ITE

M #

DESCRIPTION

DP2000B

240 ~ AC

DP2000LB

240 ~ AC

DP2000E

240 ~ AC

DP2000LE

240 ~ AC

DP2000TB

240 ~ AC

DP2000TLB

240 ~ AC

DP2000TE

240 ~ AC

QT

Y

36

SCREW, PAN HEAD 8-32 X 1

SP8321

1

37

TRANSFORMER

11096975

1

38

WASHER, SAE #8

WSAE8

10

39

SCREW, BUTTON HEAD 1/4-20 X

3/4

SB142034

3

40

HEX BOLT, 1/4-20 X 1/2

BH142012

3

41

TERMINAL BLOCK (ARM #2

SINGLE)

11098414

1

42

SCREW, PHILLIPS PAN HEAD 8-32 X

1/2

SP83212

4

43

SOLID STATE RELAY

MPR90217

2

44

MICRO SWITCH

V15G31C25

K

V15G31C25

K

V15G31C25

K

V15G31C25

K

V15G31C25

K

V15G31C25

K

V15G31C2

5K

1

45

KNOB THICK/THIN

1109309

1

46

WIRE HARNESS

110178154

50

110178154

50

110178154

50

110178154

50

110178154

50

110178154

50

110178154

50

1

47

SCREW, SOCKET HEAD 3/8-16 X

3/4

SSH381634

2

48

OVERLAY, DIGITAL CONTROL

PANEL

ODP1100

1

49

CONTROL, FACIA PLATE

ASSEMBLY

11086027

1

50

DIGITAL CONTROL

110969052

20

110969052

20

110969052

20

110969052

20

110969052

20

110969052

20

110969052

20

1

51

SPACER, NYLON 1/4

110969111

4

52

NUT, HEX 6-32

NH632

8

53

WASHER, #6 INTERNAL TOOTH

LOCK

WLIT6

8

54

POWER DISTRIBUTION CABLE

110178154

67

110178154

67

110178154

67

110178154

67

110178154

67

110178154

67

110178154

67

1

55

WASHER, #8 INTERNAL TOOTH

LOCK

WLIT8

4

56

NUT, HEX 8-32

NH832

4

57

TERMINAL BLOCK BASE, #5

DOUBLE

6015

1

59

SCREW, SET 3/8-16 x 1/2"

SST381612

3

60

ORING, POST/COLLAR

MPSS062

1

61

SOCKET CAP SCREW, 1/4-20 X

1-1/4

SSH142011

4

SSH142011

4

SSH142011

4

SSH142011

4

SSH142011

4

SSH142011

4

SSH142011

4

1

62

COLLAR POST ARM

110413230

1

110413230

1

110413230

1

110413230

1

110413230

1

110413230

1

110413230

1

12

63

BRACKET, MICRO SWITCH

110102121

3

110102121

3

110102121

3

110102121

3

110102121

3

110102121

3

110102121

3

1

64

FITTING, ZERK 1/4-28

B792

1

ITE

M #

DESCRIPTION

DP2000B

240 ~ AC

DP2000LB

240 ~ AC

DP2000E

240 ~ AC

DP2000LE

240 ~ AC

DP2000TB

240 ~ AC

DP2000TLB

240 ~ AC

DP2000TE

240 ~ AC

QT

Y

65

THRUST PLATE

110230058

1

66

COLLAR CLAMP (ADJUSTMENT

SCREW)

110230031

1

67

SCREW, SOCKET HEAD CAP, 1/4-20

x 3/4

SSH142034

3

68

BUSHING, FLANGE

212NN0142

0000

212NN0142

0000

212NN0142

0000

212NN0142

0000

212NN0142

0000

212NN0142

0000

212NN014

20000

1

69

FITTING, ZERK 1/8

B610

1

70

SET SCREW SOCKET 1/4-20 X 1"

SST14201

2

71

MARKER STRIP #5

MS6015

1

72

SCREW, SET 1/4-20 X 3/4 CONE

POINT

SST142034

CP

SST142034

CP

SST142034

CP

SST142034

CP

SST142034

CP

SST142034

CP

SST142034

CP

1

73

FUSE HOLDER 1 AMP

MPPF708

1

74

FUSE, 1 AMP, 250V, 250W, LOW

BLOW

MPPF701R

1

75

SCREW PHILLIPS PAN 2-56 x 1/4

SP25614

1

76

FEET, RUBBER

RF209

5

77

ACTUATOR, MICRO SWITCH

110200019

1

78

WASHER, SPLIT LOCK , 1/4"

WL14

1

79

NUT, HEX 1/4-20

NH1420

3

80

BUSHING, TENSION STRAP

(BRONZE)

11018966

1

81

LEG, LEFT

N/A

110200036

01

N/A

110200036

01

N/A

110200036

01

N/A

1

82

NUT, HEX 4-40

NH440

2

83

SCREW, PAN HEAD 6-32 X 1/4"

NICKEL PLATED

SP63214

2

84

BRACKET, HOUSING ASSEMBLY

110144130

1

85

SCREW, SOCKET HD 1/4-20 X 3 1/4"

SSH142031

4

SSH142031

4

SSH142031

4

SSH142031

4

SSH142031

4

SSH142031

4

SSH142031

4

1

86

BOLT HEX SLOTTED 8-32 X 1/4

BH83214

6

87

NUT, HEX JAM 5/16-18

N/A

NHJ51618

N/A

NHJ51618

N/A

NHJ51618

N/A

2

88

SCREW, SET 1/4-20 X 1/2"

SST142012

1

89

MANUAL, DP2000

MDP2000

1

90

BUSHING, ALIGNMENT

110415602

1

91

ADJUSTABLE SCREW

110230042

1

92

TERMINAL, FORK #10 10-12GA

TF101012

1

94

WIRE, TGGT, 14 GA. (HEATER)

110069

10.

5

FT.

95

TFE, SHRINK TUBING 7AWG

110131

.66

FT.

13

ITE

M #

DESCRIPTION

DP2000B

240 ~ AC

DP2000LB

240 ~ AC

DP2000E

240 ~ AC

DP2000LE

240 ~ AC

DP2000TB

240 ~ AC

DP2000TLB

240 ~ AC

DP2000TE

240 ~ AC

QT

Y

96

TERMINAL, RING #6 14-16 GA

HIGH TEMP

1601HT

2

97

TERMINAL, RING #8 14-16 GA

1604

4

98

TERMINAL, QD 3/16 X 18-22 GA

2280

2

99

SCREW, BUTTON HD 1/4-20 X 1/2",

PLATING

N/A

SB142012

N/A

SB142012

N/A

SB142012

N/A

4

100

TERMINAL, FEMALE MOLEX

#BB-2141

MPSQ100

1

101

WIRE, TFE 14GA. GREEN

WTFE14G

4.5

8

FT.

102

RTD, SENSOR ASSEMBLY

110949110

2

103

SCREW, SET 3/8-16 X 1/2"

SST381612

5

104

SLEEVING, PVC WIRE

OPVC1050

1.3

3

FT.

105

WASHER, SAE 5/16

WSAE516

8

106

TFE, NON SHRINK TUBING

110133

.50

FT.

107

TERMINAL, #6 RING x 18-22 GA

2202

2

108

DP INSULATION

110117125

1

110117125

1

110117125

1

110117125

1

110117125

1

110117125

1

110117125

1

2

109

HEAT SHROUD

1109336

2

110

ASSEMBLY, CAM RAMP

1109310

1

112

GEAR, PINION

1109360

1

113

PLAIN STEEL WOODRUFF KEY,

3/16 X 3/4

KW931634

4

114

SCREW, BUTTON HEAD 1/4-20 X

5/8

SB142058

1

115

BOLT, SHOULDER 3/8 X 2"

11023003

1

116

WASHER, SAE #6

WSAE6

2

117

SCREW, SOC. HD. 5/16-18 X 2-1/4

SSH516182

14

SSH516182

14

SSH516182

14

SSH516182

14

SSH516182

14

SSH516182

14

SSH516182

14

4

A1

KITTED, UPPER PLATEN WITH

WIRING ONLY

110984311

00

110984311

00

110076208

PK

110076208

PK

110102110

1

110102110

1

110076208

K

1

A2

KITTED, UPPER PLATEN

COMPLETE ASSEMBLY

110984312

00

110984312

00

110076208

PAK

110076208

PAK

110102110

1K

110102110

1K

110076208

AK

1

A3

KITTED, LOWER PLATEN WITH

WIRING ONLY

11028832P

110077208

PK

110077208

PK

11028832

110077208

K

1

A4

KITTED, LOWER PLATEN

COMPLETE ASSEMBLY

110288321

00P

110288321

00P

110077208

PAK

110077208

PAK

110288321

00

110288321

00

110077208

AK

1

A5

KITTED, PINION GEAR ASSEMBLY

1109360K

1



14



15



Warranty & Return Policy



Proluxe warrants all products manufactured

by it against defects in workmanship or

materials from the date of purchase for a

period of 1 year on parts and labor. This

warranty applies to only equipment

purchased and used in the United States.



Warranty period shall begin when equipment

ships. Warranty travel will only be covered

for 60 miles.



ALL WARRANTY SERVICE CALLS MUST BE

APPROVED BY PROLUXE. IF THIS

PROCEDURE IS NOT FOLLOWED,

WARRANTY SERVICE WILL NOT BE

COVERED. WARRANTY SERVICE WILL BE

PAID ON STRAIGHT TIME, OVERTIME

WILL NOT BE COVERED.



E X C L U S I O N S



Special Order Equipment and

Accessories

Cannot be canceled and are not returnable

unless defective within the terms of this

warranty.

In no event shall Proluxe be liable for

consequential damages arising out of the

failure of any of its products if operated

improperly or caused by normal wear or

damaged by operator abuse.



Limited Lifetime Warranty on

Heating Elements

If replacement is needed, Proluxe will send

the new part at no charge but labor will not

be covered unless the unit is still under the 1

year manufacturer warranty.



R E T U R N E D M E R C H A N D I S E

P O L I C Y



Should it become necessary to return any of

the company’s products, the following

instructions must be adhered to: First,

contact our customer service department for

approval and a return authorization number.

Please have the serial number of your item

available at that time. All merchandise must

be shipped freight prepaid by customer or

service agency. Subject to the inspection of

the product by the company, a restocking

charge of 20% of the Net purchased price

paid to Proluxe will be assessed.

Merchandise may not be returned for credit

without prior written approval of Proluxe.



Collect shipments will not be accepted. No

returns after 60 days of original shipment

date on machines. Purchased parts may not

be returned after 30 days. If upon inspection

by Proluxe or its authorized agent it is

determined the equipment has not been used

in an appropriate manner, has been modified,

or has not been properly maintained, or has

been subject to misuse, misapplication,

neglect, abuse, accident, unauthorized

modification, damage during transit, delivery,

fire, flood, act or war, riot or act of God, then

this warranty shall be deemed null and void.



T E R M S & C O N D I T I O N S



16

1. Price List prices are suggested retail prices

and are shown in U.S. Dollars.



2. Terms of Payment: 1% 10 days, NET 30

days.



3. New Accounts: Satisfactory credit

information must be provided before open

account status can be extended.



Unless agreed otherwise, all shipments will

be made C.O.D., Cash in advance.



4. Pricing: Prices, specifications, model

numbers, capacities and accessories are

subject to change without notice.



5. Freight/Routing: Method of shipment will

be determined by Proluxe unless otherwise

advised by purchaser.



6. Damaged Claims: All merchandise shipped

at purchaser’s risk. Inspection must be made

by purchaser at time goods are received. If

goods are damaged, the PURCHASER shall

request that the agent of the transportation

company make a written notation on the

proper shipping documents immediately and

then file a claim for damages.



Note



: Goods damaged in shipping are

non-returnable.



7. Returns: Machines may not be returned

after 60 days. Purchased parts may not be

returned after 30 days. A restocking fee of

20% will be assessed on non-warranty

returns.



8. Taxes: Prices indicated herein DO NOT

include State, Federal, Local or foreign taxes

or duties, nor do they include fees, permits,

insurance or other levies, all of which are the

responsibility of the purchaser.



9. All orders are subject to acceptance by

Proluxe.



10. Possession of this price list shall not be

considered an offer to sell.



17

Proluxe DP2000 User manual

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