
Troubleshooting
If your ActivPanel is not operating correctly, please check the following table before contacting
Technical Support.
Problems Solutions
No sound • Try increasing the volume of the speaker.
• Check that the ActivPanel is not turned off.
• Check the ActivPanel volume level.
• Make sure the correct input is selected.
• Make sure the correct cables are properly connected.
Remote Control does not work • Make sure the battery is correctly inserted.
• Take the battery out, press the buttons once or twice, then reinsert the battery and try again.
• If reinserting the battery has no effect, please replace the battery.
No power • Make sure the AC power cable is securely connected to a power outlet.
• Make sure the AC socket is properly connected.
• Try another electrical device on the power outlet to ensure that there is an electrical current.
Compliance Statements
United States of America
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
Do not make any changes or modications to the equipment.
Canada
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
EU
Promethean hereby declare that the equipment is in compliance with the Low Voltage Directive 2006/95/EC and the Electromagnetic
Compatibility Directive 2004/108/EC.
The equipment meets the following conformance standards: EN 55032, EN 55024 and EN 60950-1.
Please contact Promethean for a copy of the Declaration of Conformity if required.
WARNING: This is a Class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
Waste Electrical and Electronic Equipment (WEEE)
For more information concerning the correct disposal of these products, please contact your Promethean reseller.
©2016 Promethean Ltd. All Rights Reserved. Products are subject to availability by country.
Product Specications are subject to change without notice.
TP-1992-UG-V02