Promise SuperSwap 4600 User manual

S UPER S WAP 4600
U
SER M ANUAL
Version 1.0a

SuperSwap 4600 User Manual
ii
Copyright
© 2006 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any kind,
either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
This version of the User Manual supersedes all previous versions.
Recommendations
In the manual, the appearance of products made by other companies, including,
but not limited to software, servers and disk drives, is for the purpose of
illustration and explanation only. Promise Technology does not recommend,
endorse, prefer or support any product made by another manufacturer.

Notices
iii
Radio Frequency Interference Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy, and, if not installed and used in accordance with the instruction may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference toradio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult Promise Technology, Inc. or an experienced radio/TV technician for
help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that
may cause undesired operation. Note Only digital device equipment CERTIFIED
CLASS B should be attached to this equipment and that must have shielded
cables.
Power Supply Notice
Promise Technology recommends that you compare the capacity of your Power
Supply against the wattage required by your PC plus the disk drives you plan to
install in the SuperSwap 4600. Upgrade your Power Supply if necessary.
Do not use a Y-connector to share power between the SuperSwap 4600 and
another device.
Do not use a Y-connector to share power among the three power connectors on
the SuperSwap 4600.
Attach each SuperSwap 4600 power connector directly to the Power Supply.

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v
Contents
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Check the Fit of Your SATA Disk Drives . . . . . . . . . . . . . . . . . . . . . .4
Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Unpack your SuperSwap 4600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Install the Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Sequential Startup Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Hot Swap Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Install a Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
3.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
2.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Install Drive Carrier into Enclosure . . . . . . . . . . . . . . . . . . . . . .14
Remove a Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
RAID Management Software (WebPAM) . . . . . . . . . . . . . . . . . . . .15
Chapter 3: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Interpret LED Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Disk Drive Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Fan Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Return Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

SuperSwap 4600 User Manual
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1
Chapter 1: Introduction
• About This Manual, below
• Overview, page 2
• Specifications, page 3
• Key Features, page 3
Thank you for purchasing Promise Technology’s SuperSwap 4600 internal disk
drive enclosure.
About This Manual
This User Manual describes how to setup, use and maintain the SuperSwap
4600 internal disk drive enclosure.
This manual includes a full table of contents, chapter task lists, and cross-
references to help you find the specific information you are looking for.
Also included are four levels of notices:
Note
A Note provides helpful information such as hints or alternative
ways of doing a task.
Important
An Important calls attention to an essential step or point required
to complete a task. Important items include things often missed.
Caution
A Caution informs you of possible equipment damage or loss of
data and how to avoid them.
Warning
A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.

SuperSwap 4600 User Manual
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Overview
The SuperSwap 4600 drive enclosure installs easily into three contiguous 5.25-
inch component bays in your personal computer or workstation.
SuperSwap 4600 drive carrier and enclosure extend the data storage capabilities
of your system by adding up to four additional 3.5-inch or 2.5-inch form factor
Serial ATA (SATA) disk drive or Serial Attached SCSI (SAS) disk drive to your
system.
SuperSwap 4600 also allows you to easily swap your disk drives in and out of
your computer, without the hassle of opening and closing your computer cabinet.
Figure 1. SuperSwap 4600 Front View
SuperSwap 4600 accepts only Serial ATA and SAS disk drives. It does not
support (Parallel) ATA or SCSI disk drives.
When used with Promise Technology Serial ATA RAID 0, 1, 5, or 10 products,
such as the FastTrak SX4300, SuperSwap 4600 allows you to hot-swap a failed
drive without powering down the system while fully protecting disk drive and
internal system components.
4600
Drive
Carriers Status LEDs

Chapter 1: Introduction
3
Figure 2. SuperSwap 4600 Rear View
Specifications
• Fits most 3.5-inch and 2.5-inch form factor SATA or SAS disk drives
• Occupies three contiguous 5.25-inch component bays in PC chassis
• Standard Serial ATA interface
• Built-in Enclosure, Array Status and Drive Activity LED indicators
• Two dedicated cooling fans
• Durable metal construction
• Fully-ventilated drive carriers
• Unique handle design automatically disengages drive
• Housing Assembly dimensions (HWD): 4.96 x 5.75 x 8.07 inches (126 x 146
x 205 mm)
• DriveCarrier dimensions (HWD): 1.07 x 4.21 x 6.81 inches (27.2 x 107 x 173
mm)
• Operating temperatures: 32°to 110°F (0°C to 45°C)
• Operating himidity: 5% to 95% non-condensing
Key Features
• Supports 1.5 Gb/s and 3.0 Gb/s SATA disk drives
• Supports standard 7,200 rpm and 10,000 rpm Serial ATA drives
Power
Connector
(1of 3)
SATA
Connector
(1 of 4)
Management
Connector
Daisy-Chain
Connector
(1 of 2)
Fan (1of 2)
Sequential
Startup
Switch

SuperSwap 4600 User Manual
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• Supports standard 10,000 rpm and 15,000 rpm SAS disk drives
• Combine with Promise Serial ATA RAID products to provide striping (RAID
0), mirroring (RAID 1), distributed parity (RAID 5) and mirroring/striping
(RAID 10) at the hardware level
• Supports Promise Serial ATA RAID products
• Supports hot-swapping of disk drives
• Global LED displays high-level condition of the SuperSwap enclosure
• Status LEDs indicate high-level condition of the disk drives
• Activity LEDs display during normal disk drive activity
• Allows auto-sensing of SATA/SA drives and implementation of 150MB/sec
or 300MB/sec burst transfers
• Supports Web-Based Promise Array Management (WebPAM) software
when using a Promise RAID controller, such as FastTrak SX4300
• Supports up to two daisy-chained SuperSwap 4600 enclosures
Check the Fit of Your SATA Disk Drives
Some of the early 3.5-inch, 1.5 Gb/s SATA disk drives may not be compatible
with SuperSwap due to the mechanical design of the disk drive.
Figure 3. SATA data/power connector clearance
If you plan to install your current 3.5-inch, 1.5 Gb/s SATA drives into the
SuperSwap enclosure, check the clearance above the SATA data/power
connector. See Figure 3.
• If the clearance is at least 1.3 mm, the drive will fit properly into the
SuperSwap enclosure.
• If the clearance is less than 1.3 mm, the drive will not fit properly. Do not
install this disk drive into your SuperSwap.
All 3.0 Gb/s SATA drives fit properly into the SuperSwap enclosure.
1.3 mm

5
Chapter 2: Installation
• Unpack your SuperSwap 4600 (below)
• Install the Enclosure (below)
• Install a Disk Drive (page 11)
• Remove a Disk Drive (page 14)
Unpack your SuperSwap 4600
The SuperSwap 4600 box contains the following items:
There are two phases to install the SuperSwap 4600 into your computer:
• Install the enclosure in your computer chassis
• Install a disk drive in the drive carrier
Install the Enclosure
To install the enclosure in your computer chassis, follow these steps:
1. Power down your computer and unplug the power cord.
2. Remove the computer cover.
3. Arrange the drive assemblies to arrange for three contiguous, free 5.25-inch
drive bays. Remove any bezels covering them.
• SuperSwap Drive Enclosure
• (4) Drive Carriers
•QuickStartGuide
• 3-pin to 3-pin SMBus Cable
(SATA II compliant)
• 6-pin to 6-pin Daisy Chain Cable
• (16) Screws to attach 3.5-inch
disk drives to drive carriers
• (16) Screws to attach 2.5-inch
disk drives to drive carriers
• (8) Screws to mount Enclosure
into PC chassis
• Product CD with User Manual
Warning
SuperSwap 4600, like other parts of your system, is subject to
damage by static electricity. Be sure that you are properly
grounded (Promise recommends that you wear an anti-static strap
or touch a grounded object) and that you unplug your system
before installing SuperSwap 4600 or handling its components.

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4. Remove the drive carriers from the SuperSwap 4600 enclosure and set
them aside.
5. If your PC chassis uses slide brackets (above), attach two slides to each
side of the SuperSwap enclosure. Otherwise, continue with Step 6.

Chapter 2: Installation
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6. Carefully slide the SuperSwap 4600 enclosure into the drive bays.
7. Align the front of the housing assembly with the front of your computer.
8. If your PC chassis has fixed mounting brackets, install and snug the eight
screws into the eight threaded mounting holes (four on each side) of the
housing assembly. Otherwise, continue with Step 9.
Note
If you are installing two SuperSwap 4600s into the same computer
chassis, install the other SuperSwap now before making any cable
connections.

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9. Connect a Serial ATA cables from your FastTrak or SuperTrak Controller
card.
Promise recommends connecting the Serial ATA cables in Port number
order. For example, the top connector is Port 1 and it connects to Port 1 on
the FastTrak controller card, as shown above.
10. Connect the 3-to-3 pin SMBus cable from the Management connector on the
FastTrak or SuperTrak Controller card to the Management connector on the
back of the housing assembly.
FASTTRAK SX4300
SuperSwap
4600
Port 1
Port 2
Port 3
Port 4
Port 4Port 3Port 2Port 1
Serial ATA
Cable
FastTrak SX4300
Controller Card
SMBus
Cable

Chapter 2: Installation
9
11. Optional. If you are installing multiple SuperSwap 4600s, install a 6-pin
daisy-chain cable from the daisy-chain OUT connector of the first
SuperSwap to the daisy-chain IN connector of the second.
You can daisy-chain up to two SuperSwap 4600 enclosures.
Daisy Chain
6-pin Cable
Daisy Chain
OUT Connector
Daisy Chain IN
Connector
SuperSwap 1
SuperSwap 2

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12. Connect three of your computer’s internal power cables to the power
connectors on the back of the SuperSwap enclosure.
Provide a direct connection to the power supply for all three SuperSwap
power connectors.
13. Set the Sequential Startup switch to ON. See “Sequential Startup Option” on
page 11.
14. Replace the computer’s cover and reinstall the power cord.
Cautions
• Promise Technology recommends that you compare the
capacity of your Power Supply against the wattage required
by your PC plus the disk drives you plan to install in the
SuperSwap 4600. Upgrade your Power Supply if necessary.
• Do not use a Y-connector to share power between the
SuperSwap 4600 and another device or to share power
among the three power connectors on the SuperSwap 4600.
Power
Connectors
Sequential
Startup Switch

Chapter 2: Installation
11
Sequential Startup Option
Sequential Startup enables SuperSwap to start one disk drive at a time in
order to eliminate a sudden heavy draw on the computer’s power supply.
The switch is located on the back of the SuperSwap enclosure (see above).
ON is to the left, OFF is to the right.
The ON setting spins up the first two disk drives at the same time, then a
two-second pause before spinning up the third disk drive, then another two-
second pause before spinning up the fourth disk drive.
The OFF setting causes SuperSwap to spin up its disk drives when the
power comes on.
Hot Swap Drive
The Promise SuperSwap 4600 enables hot swapping of disk drives. Hot
swapping means you can remove a drive while your system is operating and
replace it with another. You perform a hot swap when one of the drives has failed
and needs replacement. The WebPAM Software reports drive problems and
identifies which drive, by Channel (Port) number, needs replacement.
Install a Disk Drive
3.5-inch Drive
Caution
In all other cases, before you remove or install a disk drive, power
down your system and ground yourself. Failure to do so may
result in damaging the drive, the controller card or other
components and could result in data loss.
Important
If you plan to install 1.5 Gb/s SATA disk drives in to your
SuperSwap, check the clearance above the data/power connector
before you begin. See page 4.

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1. Carefully place a SATA or SAS disk drive into the drive carrier and slide it all
the way to the back.
2. Install and tighten the four mounting screws through the sides of the drive
carrier (above).

Chapter 2: Installation
13
2.5-inch Drive
1. Carefully lay the disk drive and bracket into the drive carrier. Be sure the
data and power connectors face out though the slot in the carrier..
2. Carefully turn the drive carrier over and support the disk drive. Install the four
countersink screws through the holes in the bottom of the drive carrier, to
attach the disk drive. Gently tighten the screws.
Data and power connectors

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Install Drive Carrier into Enclosure
1. Carefully slide the drive carrier into the housing assembly with the handle
turned out all the way.
2. As the carrier snaps into place, the handle will swing inward.
3. Press the handle flat against the drive carrier to fully seat it.
Remove a Disk Drive
1. Pull the drive carrier handle out and swing it to the left.
2. Pull the drive carrier out of the SuperSwap enclosure.
3. Remove the four screws attaching the disk drive to the drive carrier.
4. Lift the disk drive from the drive carrier.
5. Reinstall the disk drive as described under Install a Disk Drive, above.
Note
The previous generation of SuperSwap enclosures used the key
lock to activate power as well as secure the drive carrier.
SuperSwap 4600 uses only the handle to secure the drive carrier.
Power is available at all times, in order to comply with SATA
requirements.