ProSoft Technology RLXIC-EH User manual

RLXIC-EH
Intelligent Cellular
RadioLinx Intelligent Cellular Ethernet
Gateway for HSUPA (3G GSM) Networks
May 29, 2009
USER MANUAL

Important Notice
Because of the nature of wireless communications, transmission and reception of data can never be guaranteed.
Data may be delayed, corrupted (that is, it may have errors) or be totally lost. Although significant delays or losses of
data are rare when wireless devices such as the RadioLinx Intelligent Cellular products are used in a normal manner
with a well-constructed network, the RadioLinx Intelligent Cellular products (RLXIC-EH) should not be used in
situations where failure to transmit or receive data could result in damage of any kind to the user or any other party,
including but not limited to personal injury, death, or loss of property. ProSoft Technology accepts no responsibility for
damages of any kind resulting from delays or errors in data transmitted or received using the RadioLinx Intelligent
Cellular products, or for failure of the RadioLinx Intelligent Cellular products (RLXIC-EH) to transmit or receive such
data.
Safety and Hazards
Do not operate the RadioLinx Intelligent Cellular products in areas where blasting is in progress, where explosive
atmospheres may be present, near medical equipment, near life support equipment, or any equipment which may be
susceptible to any form of radio interference. In such areas, the RadioLinx Intelligent Cellular products MUST BE
POWERED OFF. The RadioLinx Intelligent Cellular products can transmit signals that could interfere with this
equipment.
Do not operate the RadioLinx Intelligent Cellular products in any aircraft, whether the aircraft is on the ground or in
flight. In aircraft, the RadioLinx Intelligent Cellular products MUST BE POWERED OFF. When operating, the
RadioLinx Intelligent Cellular products can transmit signals that could interfere with various onboard systems.
Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open.
RadioLinx Intelligent Cellular RLXIC-EH may be used at this time.
The driver or operator of any vehicle should not operate the RadioLinx Intelligent Cellular products while in control of
a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some states and
provinces, operating such communications devices while in control of a vehicle is an offence.
Limitation of Liability
The information in this manual is subject to change without notice, and does not represent a commitment on the part
of ProSoft Technology.
PROSOFT TECHNOLOGY, INC AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY
DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS
OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY PROSOFT TECHNOLOGY PRODUCT,
EVEN IF PROSOFT TECHNOLOGY AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall ProSoft Technology and/or its affiliates aggregate liability arising
under or in connection with the ProSoft Technology product, regardless of the number of events, occurrences, or
claims giving rise to liability, be in excess of the price paid by the purchaser for the ProSoft Technology product.

Patents
Portions of this product may be covered by some or all of the following US patents:
5,515,013 5,629,960 5,845,216 5,847,553 5,878,234
5,890,057 5,929,815 6,169,884 6,191,741 6,199,168
6,339,405 6,359,591 6,400,336 6,516,204 6,561,851
6,643,501 6,653,979 6,697,030 6,785,830 6,845,249
6,847,830 6,876,697 6,879,585 6,886,049 6,968,171
6,985,757 7,023,878 7,053,843 7,106,569 7,145,267
7,200,512 D442,170 D459,303
and other patents pending.
Licensed under the following Nortel Networks Limited patents:
United States patent numbers: 5128925, 5398247
France patent numbers: 2665993, 2653959, 2659812, 2745091
Your Feedback Please
We always want you to feel that you made the right decision to use our products. If you have suggestions, comments,
compliments or complaints about the product, documentation or support, please write or call us.
ProSoft Technology
5201 Truxtun Ave., 3rd Floor
Bakersfield, CA 93309
[phone]
[phone] (Fax)
www.prosoft-technology.com
Copyright © ProSoft Technology, Inc. 2009. All Rights Reserved.
RLXIC-EH User Manual
May 29, 2009
ProSoft Technology ®, ProLinx ®, inRAx ®, ProTalk®, and RadioLinx ® are Registered Trademarks of ProSoft
Technology, Inc. All other brand or product names are or may be trademarks of, and are used to identify products
and services of, their respective owners.
ProSoft Technology® Product Documentation
In an effort to conserve paper, ProSoft Technology no longer includes printed manuals with our product shipments.
User Manuals, Datasheets, Sample Ladder Files, and Configuration Files are provided on the enclosed CD, and are
available at no charge from our web site: www.prosoft-technology.com
Printed documentation is available for purchase. Contact ProSoft Technology for pricing and availability.
Asia Pacific: +603.7724.2080
Europe, Middle East, Africa: +33 (0) 5.3436.87.20
Latin America: +1.281.298.9109
North America: +1.661.716.5100

Contents RLXIC-EH ♦Intelligent Cellular
User Manual RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA (3G GSM) Networks
ProSoft Technology, Inc. Page 5 of 111
May 29, 2009
Contents
Important Notice..................................................................................................................................2
Safety and Hazards ............................................................................................................................2
Limitation of Liability............................................................................................................................2
Patents................................................................................................................................................3
Your Feedback Please........................................................................................................................3
ProSoft Technology® Product Documentation...................................................................................3
1Introduction to the RLXIC-EH 7
1.1 ALEOS™...................................................................................................................8
1.2 AceWare™................................................................................................................8
1.3 Connecting to your cellular provider........................................................................10
1.4 GSM Communication..............................................................................................11
2Specifications 13
2.2 Power Connector.....................................................................................................15
3Activating RLXIC-EH on your cellular provider 17
3.1 Installing the SIM.....................................................................................................17
3.2 Configuring the APN................................................................................................19
4Hardware Installation of the RLXIC-EH 21
4.1 Connecting to Power...............................................................................................22
4.2 Connecting to a Computer or other Device.............................................................23
4.3 Indicator Lights........................................................................................................23
4.4 Mounting..................................................................................................................24
4.5 Connecting Antennas..............................................................................................26
5Configuring your RLXIC-EH 27
5.1 Using AceManager..................................................................................................28
5.2 Using Templates .....................................................................................................30
5.3 Using a Terminal Application with AT Commands..................................................34
6Universal Serial Bus (USB) 37
6.1 Changing the USB port communication..................................................................37
6.2 Installing the USB driver..........................................................................................38
6.3 Using the Virtual Ethernet Port................................................................................45
6.4 Using the Virtual Serial Port....................................................................................46
7Data Communication and Host Modes 47
7.2 Basic Modes............................................................................................................48

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7.3 Serial Modes........................................................................................................... 49
7.4 Data Communication.............................................................................................. 53
7.5 Keepalive................................................................................................................ 58
8IP Manager 61
8.2 Understanding Domain Names............................................................................... 62
8.3 Dynamic Names ..................................................................................................... 63
8.4 Using IP Manager with your RLXIC-EH.................................................................. 63
8.5 Understanding DNS................................................................................................ 65
9SNMP : Simple Network Management Protocol 67
9.2 SNMP Configuration............................................................................................... 68
9.3 SNMP MIB Definition Sample................................................................................. 70
10 Configuration Commands 75
10.1 Info (Information) .................................................................................................... 75
10.2 Status...................................................................................................................... 77
10.3 Common ................................................................................................................. 79
10.4 Logging................................................................................................................... 97
10.5 Cellular.................................................................................................................... 99
11 Support, Service & Warranty 101
11.1 How to Contact Us: Technical Support................................................................. 101
11.2 Return Material Authorization (RMA) Policies and Conditions............................. 102
11.3 LIMITED WARRANTY.......................................................................................... 103
Index 109

Introduction to the RLXIC-EH RLXIC-EH ♦Intelligent Cellular
User Manual RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA (3G GSM) Networks
ProSoft Technology, Inc. Page 7 of 111
May 29, 2009
1 Introduction to the RLXIC-EH
In This Chapter
ALEOS™.................................................................................................8
AceWare™..............................................................................................8
Connecting to your cellular provider......................................................10
GSM Communication ............................................................................11
Powered by ALEOS™, RLXIC-EH modems are designed to maintain a reliable,
consistent network connection. With a serial interface and a vast library of
machine protocols, the RLXIC-EH is a workhorse for industrial and mission
critical applications. Class I Division 2 certified as nonincendive equipment, the
RLXIC Series is ideally suited for use in hazardous environments.
Key applications include utilities, manufacturing, automation, oil and gas,
SCADA, telemetry, Homeland Security, and asset monitoring.

RLXIC-EH ♦Intelligent Cellular Introduction to the RLXIC-EH
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1.1 ALEOS™
ALEOS, the embedded core technology of the RadioLinx Intelligent Cellular
products, simplifies installation, operation and maintenance of any solution, and
provides an always-on, always-aware intelligent connection for mission-critical
applications. ALEOS enables:
Persistent Network Connectivity
Over-The-Air (OTA) Upgrades
Wireless Optimized TCP/IP
Real-Time Notification
Extensive Machine Protocols
Packet Level Diagnostics
Device Management & Control
Protocol Spoofing
1.2 AceWare™
A wireless solution is not complete until you have software tools to manage the
devices monitoring your valuable equipment. AceWare™ is the device
management and monitoring application suite for RadioLinx Intelligent Cellular
products powered by ALEOS.
These modem utilities, except AceNet, are free of charge to those who own
Intelligent Cellular modems. You can download the applications and their user
guides from the ProSoft Solutions web site: www.prosoft-technology.com.
Contact your dealer or ProSoft Technology representative for information on
AceNet.
AceManager, the AceWare remote configuration and monitoring tool, simplifies
deployment, and provides extensive monitoring, control and management
capabilities. AceManager gives you the power to monitor and control your
RadioLinx communications platforms in real time.
Simplified Deployment
AceManager provides the ability to remotely set up and configure your RadioLinx
Intelligent Cellular products. Remote device setup and configuration reduces the
deployment timeline of your wireless solution, and provides a quicker path to
ROI.
Templates allow you to easily configure other devices in your fleet with identical
settings, ensuring a simple, accurate deployment.
Monitor and Control
AceManager allows an administrator to remotely monitor a modem's status,
health, and configuration settings. The user interface displays signal strength,
cell site information, byte counters, and error conditions, enabling you to locate
any issues, and troubleshoot immediately.

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AceManager enables remote configuration and parameter settings to be changed
or reset instantly over the air, change a device's port configuration, IP address
settings, and much more. After configuring one modem, use the template feature
to copy that device configuration to other modems.
Tip: Configuration steps and examples in this guide use AceManager.
AceNet, the enterprise grade productivity enhancing tool, enables you to
efficiently deploy, and monitor RadioLinx Intelligent Cellular products on a large
scale.
Network Monitoring
AceNet allows you to efficiently deploy, monitor, and maintain wireless networks
of any size by enabling you to quickly configure an entire group of RadioLinx
modems to the same parameter settings using templates built with AceManager.
To ensure your implementation is optimal, users can easily see when modems
are out of contact, and periodically poll each device for performance statistics.
AceView is an efficient status and connection monitoring application with a low-
profile, easy to read interface.
1.2.1 Modem Doctor
Modem Doctor is a troubleshooting and diagnostics utility. This utility will allow
you to get a log file of the RLXIC-EH activity which you can then send to ProSoft
Technology support, erase the current configuration completely, and temporarily
set the RLXIC-EH to a known configuration to aid in trouble shooting (SOS
mode).

RLXIC-EH ♦Intelligent Cellular Introduction to the RLXIC-EH
RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA (3G GSM) Networks User Manual
Page 10 of 111 ProSoft Technology, Inc.
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1.3 Connecting to your cellular provider
The RLXIC-EH uses your cellular provider as an ISP (Internet Service Provider)
to connect you to the Internet.
1.3.1 Steps of a connection:
1 When your RLXIC-EH is powered on, it automatically searches for cellular
service using GSM/GPRS.
2 Your RLXIC-EH establishes a PPP (Point to Point Protocol or "dial" up
connection) link to the your cellular provider network, also called registering
on the network, and receives an IP address.
3 When your RLXIC-EH has received its IP address from your cellular provider,
a connection to the Internet or the cellular network is also available for a
computer or other device connected directly to the RLXIC-EH.
The RLXIC-EH will perform a one-to-one routing for all internet traffic to and
from the computer or other end device. One-to-one means that your RLXIC-EH
will provide a connection for one device to the Internet at a time. In Private Mode,
the RLXIC-EH will provide NAT (Network Address Translation) for the computer
or other end device.
Note: The RLXIC-EH does not provide advanced routing required by one-to-many (several devices
connected to one port). If you need to have more than one device connected to the Internet
through your RLXIC-EH, you will need to have a router connected to the modem. The modem
would provide the one-to-one connection to the router with the router configured to provide a
broader NAT service to the other devices connected to it.
1.3.2 Dynamic vs. Static IP Addresses
There are two types of addresses on networks: dynamic and static.
Dynamic addresses are assigned on a "need to have" basis. Your RLXIC-EH
might not always receive the same address each time it connects with your
cellular provider.
Static addresses are permanently assigned to a particular account, and will
always be used whenever your RLXIC-EH connects to the Internet. The IP
address will not be given to anyone else.

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Most ISPs (cellular included) use dynamic IP addresses rather than static IP
addresses, because it allows them to reuse a smaller number of IP addresses for
a large number of customers. A dynamic IP address is suitable for many
common Internet uses, such as web browsing, looking up data on another
computer system, or other client functions (such as data only being sent out or
only being received after an initial request).
Tip: If your account with your cellular provider includes a dynamic IP address, and you need a
static IP, please consult your cellular provider Representative for more information about changing
your account for static IP support.
If you need to contact your RLXIC-EH, a device connected to the RLXIC-EH, or a
host system using the RLXIC-EH from the Internet, you need to have a known IP
(such as one which is static) or domain name (an IP address which is converted
by a DNS server into a word based name). If you have a dynamic IP address for
your modem, you can use a Dynamic DNS service (such as IP Manager) to
translate your IP address into to a domain name.
Caution: If you want to connect remotely to your RLXIC-EH using TCP/IP, the IP address given to
your modem by your cellular provider cannot be a private or internal IP address (such as a custom
APN or special private network Data Link) unless you are on the same network or inside that
network's firewall (such as with frame relay).
1.4 GSM Communication
Many GSM Networks have been upgraded to support HSUPA.
GSM Networks use SIM cards which are smart cards containing the account
holder's details. A SIM can generally be moved from one device to another
allowing for account portability and flexibility.
HSUPA
HSUPA (High-Speed Uplink Packet Access) is a cellular technology which most
closely resembles a broadband synchronous connection. The upload and
download speeds are maximized to provide a faster throughput, reaching speeds
up to 2.0 Mbit/s for the uplink and 7.2 Mbit/s for the downlink.
Please check with your network provider on the availability of HSUPA.
HSDPA
HSDPA (High-Speed Downlink Packet Access) is a cellular technology allowing
for higher data transfer speeds. In HSDPA mode of operation, max speeds are
up to 7.2 Mbit/s in the downlink and 384 kbit/s in the uplink. HSDPA uses
Adaptive Modulation and Coding (AMC), fast packet scheduling at the Node B
(Base Station) and fast retransmissions from Node B (known as HARQ-Hybrid
Automatic Repeat Request) to deliver the improved downlink performance vs.
UMTS and EDGE.

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HSPDA (and HSUPA) falls back to UMTS, EDGE or GPRS (in order of
precedence). This feature allows you to have seamless connectivity no matter
where your RLXIC-EH is.
UMTS
UMTS (Universal Mobile Telecommunications System) supports up to 1920 kbit/s
data transfer rates, although most users can expect performance up to 384
kbit/s. A UMTS network uses a pair of 5 MHz channels, one in the 1900 MHz
range for uplink and one in the 2100 MHz range for downlink.
EDGE
EDGE (Enhanced Data rates for GSM Evolution) provides end-to-end packet
data services with an enhanced connectivity building on GPRS technology and
using the established GSM networks. EDGE provides higher transmission rates
and better transmission quality for data than GPRS. EDGE can carry data at
speeds typically up to 384 kbit/s in packet mode.
When EDGE is not available, your RLXIC-EH will fall-back to GPRS for the
connection to your cellular provider to provide continued connectivity.
GPRS
General Packet Radio Service (GPRS) is packet-switched with many users
sharing the same transmission channel, but only transmitting when they have
data to send. This means that the total available bandwidth can be immediately
dedicated to those users who are actually sending at any given moment,
providing higher utilization where users only send or receive data intermittently.
GPRS provides speeds of 30-70 kbps with bursts up to 170 kbps.

Specifications RLXIC-EH ♦Intelligent Cellular
User Manual RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA (3G GSM) Networks
ProSoft Technology, Inc. Page 13 of 111
May 29, 2009
2 Specifications
In This Chapter
Power Connector...................................................................................15
2.1.1 Features and Benefits
Embedded Intelligence
Low Power Consumption
High-Speed Processor
High-Speed 2-way Data
Serial and USB Port
Machine Protocols
Simple Integration with Legacy Equipment
Persistent Network Connectivity
Remote Management and Configuration
Suitable for use in Class I, Division 2, Groups A, B, C, D or unclassified or
non-hazardous locations
2.1.2 Technology
HSUPA
With Fallback to:
oHSDPA
oUMTS
oEDGE
oGPRS (MS-12)
oGSM
2.1.3 Bands
TriBand for UMTS/HSDPA/HSUPA
o850/1900/2100 MHz
Dual Band diversity for HSUPA, optimized by region
oEurope: 850/2100MHz
oNorth America: 850/1900 MHz
Quad Band GPRS/EDGE
o850/900/1800/1900 MHz

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2.1.4 Environmental
Operating Temperature:
o-30° to 70° Celsius
Storage Temperature:
o-40° to 85° Celsius
2.1.5 Power Consumption: (@12V DC)
Transmit/Receive (Typical/Max) 350/450 mA
Idle 104 mA
Input Current 40 mA to 120 mA
Input Voltage 9 - 28V DC
2.1.6 Standards/Approvals
Carrier specific approvals
FCC
Industry Canada
2.1.7 Host Interfaces
Ethernet: 10BaseT RJ45
Digital Input: 1 contact
USB Type B 5 Pin mini
Antenna Connection:
oCellular - 50 Ohm SMA
Warning: The antenna should be installed no closer than 20 cm from the human body. It is one of
the RSS-102 requirements for devices not requiring SAR.
2.1.8 Dimensions
76mm x 25mm x 92mm
160 grams
2.1.9 Application Interfaces
TCP/IP, UDP/IP, DHCP, HTTP, SNMP, SMTP, SMS, MSCI, Binary, Modbus,
and more
2.1.10 LED Indicators
Network
Signal
Activity
Power

Specifications RLXIC-EH ♦Intelligent Cellular
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2.2 Power Connector
Warning: Explosion Hazard - Do not disconnect equipment unless power has been switched off or
the area is known to be non-hazardous.

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Activating RLXIC-EH on your cellular provider RLXIC-EH ♦Intelligent Cellular
User Manual RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA (3G GSM) Networks
ProSoft Technology, Inc. Page 17 of 111
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3 Activating RLXIC-EH on your cellular provider
In This Chapter
Installing the SIM...................................................................................17
Configuring the APN..............................................................................19
This chapter provides step-by-step directions for activating your RLXIC-EH on
your cellular provider's network.
3.1 Installing the SIM
The Subscriber Identity Module (SIM) in the RLXIC-EH is a smartcard that
securely stores the key identifying a cellular subscriber. Generally, you will only
need to install a SIM once in the life of the modem, and it may be pre-installed by
your ProSoft Technology Representative.
3.1.1 Before you start
If the SIM was pre-installed, activation of your modem is complete.
Cellular Account Required
Cellular Account Required - To use your modem, you need to have an
active account with a data plan.
Software Required
AceManager - Graphical interface for entering most AT Commands. You can
download AceManager from the ProSoft Technology website: www.prosoft-
technology.com. A default installation of this utility is assumed later in these
directions
Hardware Required
Ethernet cable - An Ethernet cable
OR
USB cable - A USB 2.0 A/Mini-B Cable
Note: Until you install a driver for the USB port, you cannot use your USB port to configure the
modem.
Power adapter and a power source - You will need a power supply and
power source for the modem.
PC or laptop - To configure the modem, you will need a computer .

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Tools Required
Small Phillips screw driver - The Phillips screw driver is the one which is
also called a plus (+) or X screw driver.
3.1.2 Opening the Case
1 Unplug the RLXIC-EH power and all cables.
2 Using a small Phillips head screw driver, remove the screws on the front of
the RLXIC-EH.
3.1.3 Remove the SIM from the card
1 Carefully remove the SIM card from the card you received from your cellular
provider.
3.1.4 Insert the SIM
1 Gently press the SIM card to secure in place.
Note: The card and SIM may be a different color than these examples.
2 Gently press the SIM to click it into place.
Tip: The top of the card faces the bottom of the modem.

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3.1.5 Finishing the SIM installation
When the faceplate is replaced and secured, the installation of the SIM is
complete.
3.2 Configuring the APN
The APN (Access Point Name) is the way your modem knows how it will be
communicating with the network. The APN allows custom IP addressing and
tailoring your company's wireless IP solution to meet the security and IP
addressing requirements of your applications.
Note: Most accounts use the default addressing solution of Private or Public IP addresses supplied
by the Internet and Proxy APNs. Only if you have a Static or Custom IP address should you need
to configure a custom APNs.
The default APN is Internet. If you need a different APN, use AceManager to
configure it.
3.2.1 Start AceManager
START >ALL PROGRAMS >AIRLINKCOMMUNICATIONS >ACEMANAGER >
ACEMANAGER

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3.2.2 Connect to the Modem
1 Click the CONNECT button.
2 Select TCP,UDP, or PPP.
Enter the connection information.
oFor UDP or TCP, enter 192.168.13.31 as the IP address.
oFor PPP, select the COM port to which the modem is connected.
Note: The simplest way to connect to the modem is through a USB cable. Refer to Universal Serial
Bus (USB) (page 37) for information on how to install the necessary drivers for a USB connection.
3 Enter the password. The default password will be entered for you.
4 Click OK.
3.2.3 Enter the APN
1 Select CELLULAR from the menu on the left side of AceManager (under
"Groups")
2 Type your APN in the New Value field of *NETAPN.
Optional: If you need to configure your modem for a custom APN, after entering the APN, there is
additional information you will need to enter.
a Select Misc from the menu on the left side under the Common group.
b Enter the NAI into the new value field for *NETUID and enter your network
password into the new value field for *NETPW.
3.2.4 Write the Settings to the RLXIC-EH
1 Click the WRITE button on the tool bar of AceManager.
2 Wait for the message "Write Successful" to appear in the status bar.
3 Reset the RLXIC-EH.