ProSoft Technology RLXIC-EH User manual

RLXIC-EH
Intelligent Cellular
RadioLinx Intelligent Cellular Ethernet
Gateway for HSUPA (3G GSM) Networks
May 29, 2009
USER MANUAL

Important Notice
Because of the nature of wireless communications, transmission and reception of data can never be guaranteed.
Data may be delayed, corrupted (that is, it may have errors) or be totally lost. Although significant delays or losses of
data are rare when wireless devices such as the RadioLinx Intelligent Cellular products are used in a normal manner
with a well-constructed network, the RadioLinx Intelligent Cellular products (RLXIC-EH) should not be used in
situations where failure to transmit or receive data could result in damage of any kind to the user or any other party,
including but not limited to personal injury, death, or loss of property. ProSoft Technology accepts no responsibility for
damages of any kind resulting from delays or errors in data transmitted or received using the RadioLinx Intelligent
Cellular products, or for failure of the RadioLinx Intelligent Cellular products (RLXIC-EH) to transmit or receive such
data.
Safety and Hazards
Do not operate the RadioLinx Intelligent Cellular products in areas where blasting is in progress, where explosive
atmospheres may be present, near medical equipment, near life support equipment, or any equipment which may be
susceptible to any form of radio interference. In such areas, the RadioLinx Intelligent Cellular products MUST BE
POWERED OFF. The RadioLinx Intelligent Cellular products can transmit signals that could interfere with this
equipment.
Do not operate the RadioLinx Intelligent Cellular products in any aircraft, whether the aircraft is on the ground or in
flight. In aircraft, the RadioLinx Intelligent Cellular products MUST BE POWERED OFF. When operating, the
RadioLinx Intelligent Cellular products can transmit signals that could interfere with various onboard systems.
Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open.
RadioLinx Intelligent Cellular RLXIC-EH may be used at this time.
The driver or operator of any vehicle should not operate the RadioLinx Intelligent Cellular products while in control of
a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some states and
provinces, operating such communications devices while in control of a vehicle is an offence.
Limitation of Liability
The information in this manual is subject to change without notice, and does not represent a commitment on the part
of ProSoft Technology.
PROSOFT TECHNOLOGY, INC AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY
DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS
OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY PROSOFT TECHNOLOGY PRODUCT,
EVEN IF PROSOFT TECHNOLOGY AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall ProSoft Technology and/or its affiliates aggregate liability arising
under or in connection with the ProSoft Technology product, regardless of the number of events, occurrences, or
claims giving rise to liability, be in excess of the price paid by the purchaser for the ProSoft Technology product.

Patents
Portions of this product may be covered by some or all of the following US patents:
5,515,013 5,629,960 5,845,216 5,847,553 5,878,234
5,890,057 5,929,815 6,169,884 6,191,741 6,199,168
6,339,405 6,359,591 6,400,336 6,516,204 6,561,851
6,643,501 6,653,979 6,697,030 6,785,830 6,845,249
6,847,830 6,876,697 6,879,585 6,886,049 6,968,171
6,985,757 7,023,878 7,053,843 7,106,569 7,145,267
7,200,512 D442,170 D459,303
and other patents pending.
Licensed under the following Nortel Networks Limited patents:
United States patent numbers: 5128925, 5398247
France patent numbers: 2665993, 2653959, 2659812, 2745091
Your Feedback Please
We always want you to feel that you made the right decision to use our products. If you have suggestions, comments,
compliments or complaints about the product, documentation or support, please write or call us.
ProSoft Technology
5201 Truxtun Ave., 3rd Floor
Bakersfield, CA 93309
[phone]
[phone] (Fax)
www.prosoft-technology.com
Copyright © ProSoft Technology, Inc. 2009. All Rights Reserved.
RLXIC-EH User Manual
May 29, 2009
ProSoft Technology ®, ProLinx ®, inRAx ®, ProTalk®, and RadioLinx ® are Registered Trademarks of ProSoft
Technology, Inc. All other brand or product names are or may be trademarks of, and are used to identify products
and services of, their respective owners.
ProSoft Technology® Product Documentation
In an effort to conserve paper, ProSoft Technology no longer includes printed manuals with our product shipments.
User Manuals, Datasheets, Sample Ladder Files, and Configuration Files are provided on the enclosed CD, and are
available at no charge from our web site: www.prosoft-technology.com
Printed documentation is available for purchase. Contact ProSoft Technology for pricing and availability.
Asia Pacific: +603.7724.2080
Europe, Middle East, Africa: +33 (0) 5.3436.87.20
Latin America: +1.281.298.9109
North America: +1.661.716.5100

Contents RLXIC-EH ♦Intelligent Cellular
User Manual RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA (3G GSM) Networks
ProSoft Technology, Inc. Page 5 of 111
May 29, 2009
Contents
Important Notice..................................................................................................................................2
Safety and Hazards ............................................................................................................................2
Limitation of Liability............................................................................................................................2
Patents................................................................................................................................................3
Your Feedback Please........................................................................................................................3
ProSoft Technology® Product Documentation...................................................................................3
1Introduction to the RLXIC-EH 7
1.1 ALEOS™...................................................................................................................8
1.2 AceWare™................................................................................................................8
1.3 Connecting to your cellular provider........................................................................10
1.4 GSM Communication..............................................................................................11
2Specifications 13
2.2 Power Connector.....................................................................................................15
3Activating RLXIC-EH on your cellular provider 17
3.1 Installing the SIM.....................................................................................................17
3.2 Configuring the APN................................................................................................19
4Hardware Installation of the RLXIC-EH 21
4.1 Connecting to Power...............................................................................................22
4.2 Connecting to a Computer or other Device.............................................................23
4.3 Indicator Lights........................................................................................................23
4.4 Mounting..................................................................................................................24
4.5 Connecting Antennas..............................................................................................26
5Configuring your RLXIC-EH 27
5.1 Using AceManager..................................................................................................28
5.2 Using Templates .....................................................................................................30
5.3 Using a Terminal Application with AT Commands..................................................34
6Universal Serial Bus (USB) 37
6.1 Changing the USB port communication..................................................................37
6.2 Installing the USB driver..........................................................................................38
6.3 Using the Virtual Ethernet Port................................................................................45
6.4 Using the Virtual Serial Port....................................................................................46
7Data Communication and Host Modes 47
7.2 Basic Modes............................................................................................................48

RLXIC-EH ♦Intelligent Cellular Contents
RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA (3G GSM) Networks User Manual
Page 6 of 111 ProSoft Technology, Inc.
May 29, 2009
7.3 Serial Modes........................................................................................................... 49
7.4 Data Communication.............................................................................................. 53
7.5 Keepalive................................................................................................................ 58
8IP Manager 61
8.2 Understanding Domain Names............................................................................... 62
8.3 Dynamic Names ..................................................................................................... 63
8.4 Using IP Manager with your RLXIC-EH.................................................................. 63
8.5 Understanding DNS................................................................................................ 65
9SNMP : Simple Network Management Protocol 67
9.2 SNMP Configuration............................................................................................... 68
9.3 SNMP MIB Definition Sample................................................................................. 70
10 Configuration Commands 75
10.1 Info (Information) .................................................................................................... 75
10.2 Status...................................................................................................................... 77
10.3 Common ................................................................................................................. 79
10.4 Logging................................................................................................................... 97
10.5 Cellular.................................................................................................................... 99
11 Support, Service & Warranty 101
11.1 How to Contact Us: Technical Support................................................................. 101
11.2 Return Material Authorization (RMA) Policies and Conditions............................. 102
11.3 LIMITED WARRANTY.......................................................................................... 103
Index 109

Introduction to the RLXIC-EH RLXIC-EH ♦Intelligent Cellular
User Manual RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA (3G GSM) Networks
ProSoft Technology, Inc. Page 7 of 111
May 29, 2009
1 Introduction to the RLXIC-EH
In This Chapter
ALEOS™.................................................................................................8
AceWare™..............................................................................................8
Connecting to your cellular provider......................................................10
GSM Communication ............................................................................11
Powered by ALEOS™, RLXIC-EH modems are designed to maintain a reliable,
consistent network connection. With a serial interface and a vast library of
machine protocols, the RLXIC-EH is a workhorse for industrial and mission
critical applications. Class I Division 2 certified as nonincendive equipment, the
RLXIC Series is ideally suited for use in hazardous environments.
Key applications include utilities, manufacturing, automation, oil and gas,
SCADA, telemetry, Homeland Security, and asset monitoring.

RLXIC-EH ♦Intelligent Cellular Introduction to the RLXIC-EH
RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA (3G GSM) Networks User Manual
Page 8 of 111 ProSoft Technology, Inc.
May 29, 2009
1.1 ALEOS™
ALEOS, the embedded core technology of the RadioLinx Intelligent Cellular
products, simplifies installation, operation and maintenance of any solution, and
provides an always-on, always-aware intelligent connection for mission-critical
applications. ALEOS enables:
Persistent Network Connectivity
Over-The-Air (OTA) Upgrades
Wireless Optimized TCP/IP
Real-Time Notification
Extensive Machine Protocols
Packet Level Diagnostics
Device Management & Control
Protocol Spoofing
1.2 AceWare™
A wireless solution is not complete until you have software tools to manage the
devices monitoring your valuable equipment. AceWare™ is the device
management and monitoring application suite for RadioLinx Intelligent Cellular
products powered by ALEOS.
These modem utilities, except AceNet, are free of charge to those who own
Intelligent Cellular modems. You can download the applications and their user
guides from the ProSoft Solutions web site: www.prosoft-technology.com.
Contact your dealer or ProSoft Technology representative for information on
AceNet.
AceManager, the AceWare remote configuration and monitoring tool, simplifies
deployment, and provides extensive monitoring, control and management
capabilities. AceManager gives you the power to monitor and control your
RadioLinx communications platforms in real time.
Simplified Deployment
AceManager provides the ability to remotely set up and configure your RadioLinx
Intelligent Cellular products. Remote device setup and configuration reduces the
deployment timeline of your wireless solution, and provides a quicker path to
ROI.
Templates allow you to easily configure other devices in your fleet with identical
settings, ensuring a simple, accurate deployment.
Monitor and Control
AceManager allows an administrator to remotely monitor a modem's status,
health, and configuration settings. The user interface displays signal strength,
cell site information, byte counters, and error conditions, enabling you to locate
any issues, and troubleshoot immediately.

Introduction to the RLXIC-EH RLXIC-EH ♦Intelligent Cellular
User Manual RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA (3G GSM) Networks
ProSoft Technology, Inc. Page 9 of 111
May 29, 2009
AceManager enables remote configuration and parameter settings to be changed
or reset instantly over the air, change a device's port configuration, IP address
settings, and much more. After configuring one modem, use the template feature
to copy that device configuration to other modems.
Tip: Configuration steps and examples in this guide use AceManager.
AceNet, the enterprise grade productivity enhancing tool, enables you to
efficiently deploy, and monitor RadioLinx Intelligent Cellular products on a large
scale.
Network Monitoring
AceNet allows you to efficiently deploy, monitor, and maintain wireless networks
of any size by enabling you to quickly configure an entire group of RadioLinx
modems to the same parameter settings using templates built with AceManager.
To ensure your implementation is optimal, users can easily see when modems
are out of contact, and periodically poll each device for performance statistics.
AceView is an efficient status and connection monitoring application with a low-
profile, easy to read interface.
1.2.1 Modem Doctor
Modem Doctor is a troubleshooting and diagnostics utility. This utility will allow
you to get a log file of the RLXIC-EH activity which you can then send to ProSoft
Technology support, erase the current configuration completely, and temporarily
set the RLXIC-EH to a known configuration to aid in trouble shooting (SOS
mode).

RLXIC-EH ♦Intelligent Cellular Introduction to the RLXIC-EH
RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA (3G GSM) Networks User Manual
Page 10 of 111 ProSoft Technology, Inc.
May 29, 2009
1.3 Connecting to your cellular provider
The RLXIC-EH uses your cellular provider as an ISP (Internet Service Provider)
to connect you to the Internet.
1.3.1 Steps of a connection:
1 When your RLXIC-EH is powered on, it automatically searches for cellular
service using GSM/GPRS.
2 Your RLXIC-EH establishes a PPP (Point to Point Protocol or "dial" up
connection) link to the your cellular provider network, also called registering
on the network, and receives an IP address.
3 When your RLXIC-EH has received its IP address from your cellular provider,
a connection to the Internet or the cellular network is also available for a
computer or other device connected directly to the RLXIC-EH.
The RLXIC-EH will perform a one-to-one routing for all internet traffic to and
from the computer or other end device. One-to-one means that your RLXIC-EH
will provide a connection for one device to the Internet at a time. In Private Mode,
the RLXIC-EH will provide NAT (Network Address Translation) for the computer
or other end device.
Note: The RLXIC-EH does not provide advanced routing required by one-to-many (several devices
connected to one port). If you need to have more than one device connected to the Internet
through your RLXIC-EH, you will need to have a router connected to the modem. The modem
would provide the one-to-one connection to the router with the router configured to provide a
broader NAT service to the other devices connected to it.
1.3.2 Dynamic vs. Static IP Addresses
There are two types of addresses on networks: dynamic and static.
Dynamic addresses are assigned on a "need to have" basis. Your RLXIC-EH
might not always receive the same address each time it connects with your
cellular provider.
Static addresses are permanently assigned to a particular account, and will
always be used whenever your RLXIC-EH connects to the Internet. The IP
address will not be given to anyone else.